Pascal Design Anmeldelser 506

Pascal Design,
are you going to defend yourselves against what we are accusing you of?
Users want to know whether we are liars or whether you take advantage of collaborators and YouTubers who, at your request, have put their image and work at your service.
We have already written here four times, and you have never responded or defended yourselves by saying whether what we have said is true or false.
Can you clearly say whether you are going to pay what you owe to a collaborator?
Or are you going to appear before users as a company that deceives and exploits its collaborators and then fails to pay what was agreed?
You know that your silence speaks for itself.
Users, we invite you to support and share this so that companies like Pascal Design do not deceive anyone else.

The order I received wasn't faithful to the description at all. It came from China, whereas according to the website, it was supposed to come from California. The quality is so bad that there is no document or ticket that testifies to the authenticity of the materials. I tried to reach out to the customer service at least 3 times—no reply since the 10th of January. Plus, the return was supposed to be done within 60 days, while on Klarna it mentions that the return must be done by the 28th of January, not even a month has passed so far since I received the order.

Took them longer than a month to ship, item was much smaller than advertised, feels and looks cheap, they say they are based in California but ship from China. Utter disappointment and feels like a scam. Could probably buy the same thing for much less on Temu.

I ordered two rings one after an other, after the first one was too small. They both arrived quickly and safety. Customer service did responded to my request of refund for the first ring. I finally got a full refund on the small one and my daughter is today very please with one we kept.

Très satisfaite de ma bague chez Pascal Design ! Elle est encore plus belle en vrai, avec de super finitions et une vraie qualité. Élégante, confortable et exactement comme je l’imaginais. Je recommande à 100 %.

I ordered a ring as a gift but it was unfortunately the wrong size. However, I’ve been working with the customer service team on exchanging it and they have been extremely helpful. I would recommend Pascal.

I had a great experience with Pascal Design. The chain I ordered arrived as described, feels well-made, and has a clean, premium look in person. Shipping was smooth and the packaging was tidy and professional.

What really stood out was their customer service. I reached out because I wanted a larger size, and they were quick to respond and very helpful in finding a solution. They made the process easy and handled everything with professionalism.

Overall, quality product and excellent support — I’d confidently recommend Pascal Design and would order again.

Great customer service with quick responses and friendly employees!
I ordered 2 bracelets but the size turned out to be too small for my friend and me. I emailed them asking for an exchange, received a positive response on the same day. So now I'm waiting for the same bracelets in size M.

Delivery of the first two bracelets took a bit longer than I have anticipated simply because those bracelets weren't in stock and needed to be made me and my friend.

Fast shipping, and customer service

Very good customer service nice ring

I have ordered a watch on Dec 8, it is now Jan 11 and I have not received it. The estimated delivery date was Jan 4. I have emailed the customer support multiple times but no response. At this point I’m not sure if my order will arrive so I am thinking about disputing the transaction with my bank.
Please be aware of this company. Customer service does not respond to inquiries about my order.
When I first placed my order I received a text on both my phone number and WhatsApp. I also received an email so it made me believed that it is legit and that I would get an update status on my order. When my order did not arrive on Jan 4th I started to follow up by email but no response.

I’m disappointed with the customer service.

Maria
ORDER #5719929

French : j'ai fait l'achat d'une bague d'engagement qui s'est détérioré a peine au bout d'un mois avant meme de pouvoir l'offrir ! Quatre mails et plus d'un mois après aucun retour..
English : I bought an engagement ring that deteriorated barely a month after purchase, before I could even give it as a gift! I sent four emails and waited more than a month, but I still haven't received a response.

First, I would like to mention that the delivery process was fast and efficient. The customer service support is great. The watch was received well packaged and is absolutely beautiful! This is truly the perfect to give to someone or to get for yourself. I highly recommend getting any item from Pascal. You will not be disappointed!

Very amazing quality and service. Got my fiancé a beautiful ring. The quality is not only amazing, but the packaging is also very well done. Highly recommend ordering from them!!!

Kundendienst geschrieben da ich meine Bestellung retournieren möchte habe jedoch keine Antwort erhalten ….

The double sided diamond promise ring is beautiful and comes in a nice package. The shipping was fast and the support team is responsive. Would buy again from Pascal Design.

The watch I ordered was very elegant and classy alongwith the packaging.I had issue with the dial size,the customer service helped me in a timely manner and I was able to exchange it for another one.

I placed an order on November 28 and paid USD 305.08. For weeks, I was told that my package was “undergoing customs clearance in Georgia.”

After following the seller’s instructions, I contacted Georgia Post, who officially confirmed that the shipment has not entered Georgia and is not in their system. This directly contradicts what the seller repeatedly told me.

After more than a month, the seller still cannot confirm the actual location of my order. Due to the excessive delay, conflicting information, and lack of transparency, I have formally requested a full refund.

This purchase was meant to be a New Year gift and never arrived. I am leaving this review to document my experience for other customers.