Order was very delayed, 2 months long and not as expected. Diamond were custom so I understand. Customer service took a few days but very easy to talk to and quick to respond and provide resolution.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The products are beautiful and amazing quality. The customer support makes sure you are content and there are no issues left unresolved. Perfect for gifting!
I had sent a link to my husband of the watch I wanted for Mother's Day, but it turns out I sent the wrong link! Although the one he ordered was gorgeous, Pascal customer service was amazing at letting... Se mere
French : j'ai fait l'achat d'une bague d'engagement qui s'est détérioré a peine au bout d'un mois avant meme de pouvoir l'offrir ! Quatre mails et plus d'un mois après aucun retour.. English : I boug... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
PASCAL, a lab grown diamond jewelry brand, is inspired by a renowned 17th-century French philosopher who recognized the power of pressure. We believe that, like diamonds, strength and beauty can be found in overcoming intense obstacles, and we aim to convey this message to Gen-Z through our fashion pieces.
Kontaktoplysninger
8 KAKI BUKIT AVENUE 4, #08-32, PREMIER @ KAKI BUKIT, 415875, Singapore, Singapore
- support@pascaldesign.com
- pascaldesign.com
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
the Zeus ring
Very nice ring and the follow up of the order is very good
Kathy
Epic watch
Epic watch, looks the part and stands out as a statement piece- I love it!
The ring I ordered arrived an it was…
The ring that arrived was beautiful along with the gift packaging I had some issues with sizing but this was resolved

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Perfect gift
The website is very easy to use. Amazing packaging. Everything has a very lux feeling. Would recommend!! The jewellery itself is very beautiful and the quality is top notch!!! In love
My fiancé bought me a beautiful cross…
My fiancé bought me a beautiful cross diamond necklace. When it arrived the cross was not on the chain. It would not go over the clasp as they were too big. When he reached out to customer service they told him the warehouse said he can squeeze the clasp (ruin the necklace) to get the cross on. And when they finally because he put up a fight agreee to send a new one he receive not response and communication and had to follow up. Do not order from here the customer service is poor!!

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The shopping experience was great
The shopping experience was great. The communication with the support team was easy as the ring for my husband is a bit snug.
Amazing product quality
Amazing product quality. It looks exactly like the pictures.
I got the wrong size and they were very helpful in the exchange process. Recommended.
The customer experience is really…
The customer experience is really helpful and watches quality are really amazing !
Terrible Service/No delivery in weeks.
I ordered a few watches from this company, it’s been over a month, no response to my email, no tracking order. I’m disputing this charge right away. Wanted to gift the items but now I can’t.

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The watch is extremely beautiful,and…
The watch is extremely beautiful,and Molly is patient with helping me resolve the problems,a wonderful shopping experience!
Refund was processed quickly and my new…
Refund was processed quickly and my new size was shipped out accordingly, thanks for the fast customer service for my beautiful ring. My partner loves it!
Zero stars for this conpany
If I could give this company 0 stars, I would. This is the WORST company I’ve ever dealt with. The watch I ordered as a gift was cheap and not worth the money. I reached out to the company 8 times in a three week period to try to get the return authorization. When someone finally responded, I sent the requested information and then they ghosted me again. This company is a total sham. DO NOT ORDER FROM THEM.

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Poor customer Service
Ordered a watch over a month ago and it still hasn’t been dispatched, despite the stated dispatch timeframe having passed. I’ve emailed customer service twice for an update and received no response. Very poor communication and disappointing service.
I was only contacted after leaving this review, at which point I was provided with a tracking reference via a third-party tracking platform and not the original courier’s tracking number. No courier name or courier issued tracking number has been provided, making it impossible to independently verify the shipment.
The lack of transparency, delayed communication, and reactive customer service are very disappointing.

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They will evade refunds for as long as possible to wear you down!
They will evade refunds for as long as possible, offering a reduced refund in an item you don’t want. This company is an absolute scam. The products are of average quality. They try as hard as possible to make it expensive and incredibly difficult to return an item that is unused and in perfect condition. I bought a quite costly watch as a Xmas gift only to find my friend had already received one. I set about the rerun process only to be ignored and given the run around for WEEKS! Refusing to send me the info for the return but instead trying it convince me to get an exchange or partial refund to keep the item I don’t want. It has taken 6 weeks to get a response only after I threatened legal action. I am in a place to pay to take this company to court for the principal of very shady business practices. Avoid them at all cost and Invest in a better quality product.

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The ring i bought is beautiful
Took 5 weeks to arrive
Watch arrived after waiting over a month. Was beautifully presented in nice box came with pin to remove links in bracelet. The watch itself is very beautiful. Overall im happy with it but the delivery time was long.
Extremely accommodating
Extremely accommodating, very good with communication and quick to respond via email. The ring is beautiful and I had to exchange for a new size and they made the process seemless. Definitely recommend!
Keep getting ignored…
I left a review about how bad my experience was and how I got ignored about my order for weeks. They responded back to the review saying they would reach out to me and get the situation resolved out but they never did. I really wanted to like this company but now I’m overly frustrated with it all.
I’m not sure if you can see this edit, but my order number is #5656759

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I’m looking forward to wearing my…
I’m looking forward to wearing my stylish watch. I love the look of diamond specs in it, elevating it it’s classy and versatile.
I especially loved Pascal’s customer service experience. They are professional and very helpful in taking care of your needs!
I will definitely recommend Pascal to my friends and family! Thank you Pascal🩷🩷
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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