parkdean-resorts.co.uk Anmeldelser 

We payed £1300 to stay at the Ruda Park Dean resort in Croyde and we got totally ripped off. We payed extra for a “ashtray” sorry I think they call it a veranda.
As soon as we arrived we noticed the veranda was covered in cigarette ash, opened the door to a foul smell, ripped sofa, stained sofa bed, stain mattress, broken drinking glasses, wall paper hanging off the list goes on. Team on site act like they want to help, but pass you from one person to another. Offered £100 towards another holiday, not a chance. Told to email complaints as I’ve asked for a refund of some sort to be told you have to take it higher. How high do you need to take it? You’re taking peoples hard earned money and ruining what should be a memorable holiday for family’s. It’s disgusting. Called reception for the 5th time this week to be told the manager was in and she would get back to me, still nothing. Out sight out of mind. Onto the next poor family ready to pay your £1000+ for what you know is a disgusting carvan… we stood in a que of people complaining about the filthy accommodation while we were waiting to speak with management. Hope Ruda see this and actually respond to my email. Caravan 262, if you’re staying in that one i urge you to get a refund now.

Filthy caravans, excrement in toilet from previous occupants, stained carpets, bedding, bird poo on curtains, broken curtain rail, dirty kitchen utensils. Floor and surfaces covered in previous occupants
DON'T GO THEYJUST DONT CARE

parkdean thorness Bay iow.

DANGEROUS CARAVAN!!!

we booked 7 night stay we only stayed for 3 nights. we arrived on Thursday and we returned home on Sunday late around 9pm.

our son was trapped in the bathroom he's 5 I got him out the lock had jammed. I ended up bruised as a result. so that Friday am we went swimming husband and 1 year old stayed at caravan.
After husband went to toilet baby got out and shut door it then jammed. he called for help out of window and could not climb out as front door was locked anyway. So he had to shoulder barge the door open the door hit our 1 year old who before this was at the door screaming because he couldn't get to daddy.

some one came fixes it but it still continued to be temperamental. that sat night our 5 year old wet the bed because he was too scared to use the toilet incase he became trapped again.

Sunday he refused to get out of the car or go anywhere near the caravan so I thought right take him for a walk calm him down. Our 1 year old climbing up the hill found a drain and then nearly fell down it luckily not hurt. the cover was completely broken and exposed the full drain so he could have fallen completely down it

After this our 5 year old was beside himself asking why does the caravan want to eat us?

When the staff were old about what happened they said we know it's a common fault and there exact words we're this particular make is a death trap.

I went on their online bit to be told oh yeh ok we will log the complaint. I can't believe we've paid all this money nearly 400 pounds for a holiday we only stayed at for 3 nights and now have a 5 year old who is traumatised and me and my 1 year old were injured by.

you know its not good when staff tell you if it happens again call out the fire service! my husband couldn't call me as there was ZERO signal it was awful.

truelly was the worst place I've ever stayed.

The pool even had a disable toilet/shower room that you couldn't lock the door and was filthy. The main showers were roped off and baby pool was green cold 🥶 and I mean cold. and coming from an ex life guard it so unprofessional and dangerous to have your lifeguards on their personal mobile (no it was not the ipad they use to do the pool checks) I can see since Andy left standards on poolside have really dropped its truelly dangerous.

oh and Saturday am on our tour of park play park areas and bar the bins were full to burst and did. there was sweets everywhere and general junk so much so we couldn't use parts of play park because the junk was swaming with wasps.

overall I would say stay well clear!!!
I will change my review but parkdean only after full refund for putting my family in danger. Thank god husband had turned the hobs off as I dread to think how much worse this could have become

Booked a Caravan for a 4 night break at over £900 to be presented with a substandard unit which took the site 3 days to attend to completely.After which we were left with 80% of the ceiling and walls on one side of the caravan covered in damp stains.

When we booked our holiday at Pendine Sands in Wales, a lovely lady called Polly took down the details and was extremely helpful all the way through on the lead up to our 2 week break. Now last year, we went to Camber Sands and were faced with an absolutel nightmare of a holiday from start to end. We highlighted all this to Polly who assured us that she everything in her power to ensure that Parkdean makes up for it and believe me, she has come through 100%. Now, Mum has walking issues and we made Polly aware of this. Since then she has worked tirelessly to ensure that we're put in the most appropriate caravan in order to suit our needs. Thank you so much Polly at Pendine Sands for everything you have done for us. Polly, you are an absolute star and a credit to the holiday industry. I truly hope that those up high can see what a credit to Parkdean you really are and I truly hope that the staff at Camber Sands can learn from such an inspirational star like Polly to ensure that the general public get the holiday of a lifetime. We'll definitely be coming back next year. Thank you so much Polly xx.

Have just come back from a holiday at Trecco Bay.
Caravan was mostly clean (behind cabinets in the bedroom had things from previous occupants) Tin opener didn't work.
The one thing that was annoying was the 3 massive fans that were behind the main bedroom (attached to the main entertainment building) a low hum from them all night.

Also we were given a little hand held hoover or a dust pan and brush which when you have a bad back is not great to be on your hands and knees to clean the caravan.

I have been coming to Trecco for 21 years way before it was such a big place.
They have done an amazing job of upgrading but I feel it's gone way to much like butlins and everything esp for children 5-12yrs has to be paid for.
They used to love the children's clubs in the showdown in the mornings a few years back and it's a shame that parkdean seem to greedy now to put anything on for free that a lot of other parks do.

Most of the staff were lovely and were accommodating kind and helpful, the entertainment staff did an amazing job and always seemed happy to be there.

The only member of staff that did not seem happy to be there was at the scoop icecream store, the lady had no patience and was very rude!

(Isle of Wight)Worst place to be full of mould everywhere and they claim for it to be "dirt" receptionist (Kelly) ignorant to demands to change room or even change mouldy curtains. Manager hides in the back claiming to not be on site although we literally saw her. Ignoring children have asthma and disregarding our health condition. Claiming to clean room and change curtains but lied we came back to the same mould and dusty smelly room. DO NOT COME HERE IF YOU CARE ABOUT YOUR HEALTH. hotel promised to call to update but did no such thing
Admitted they didn't change curtains bcos they're not used to seeing mould there so KEPT them bcos they were only just dirty no regards for cleanliness no respect for guest rooms smug and rude and simply don't care worst customer service no remote skills of customer or business management just a pisstake whole management team (accomadation manager mishell) and receptionist only helpful guy was a security guard who didn't achieve anything but at least tried

Just got back from manor park in Hunstanton the caravan was beautiful clean it was a dog friendly one reception staff were rude didn’t explain anything arrived Monday on that day were no available slots for the pool all week not exceptable everything on site was not dog friendly why have dog caravans needs looking in to some of the children on site made more noise and mess than my dog also you took your own towels but you would think they would provide a bath mat for shower was very dangerous and slippery when getting out pool looked nice shame couldn’t use it but other than those few moans the site was nice and grounds looked after lovely lake and loads of ducks my wake-up call every morning

do not book this site (white acres new quay)
Rated 1 out of 5 stars . family of 5 ie 4 adults and 1 child got a phone call two days early to say check in at 4 pm got there slightly early so waited till 4pm went to reception and was told caravan not ready be 15 min want back still not ready it took till 5pm before i got the keys than there was no maps for the site .The so called manager gave me the wrong way to the caravan .On reaching the caravan people had to be careful when getting out of the cars due to slope ground around the caravan had to keep an eye on the 4yearold grandson so he would not get hurt. On entering the caravan found socks in a cupboard heating full on like a sauna. The caravan is out off date you could not move in the wc bathroom tiny shower coming off the wall and the drainage from the shower took all day to clear. Bedrooms so tiny you could not swing a cat in them. Pull out bed had a blood stained sheet on it mattress was thin and could not be sleep on it so the other couple had to sleep on the couch or spare room . the main bed was nearly the same and every day i had a sore back or side.

2) next the food restaurant made over £100 for 4 main meals and a child meal what a ripe off even the drinks where expensive for drinks which are not dear anYwhere else even london IT WHAT YOU CALL BEING CON BECAUSE YOU GOT PEOPLE THERE SO THEY HAVE TO PAY IT . Found two local pubs and got better meals and drinks for alot last. THE SO CALLED CHIPPY WAS EVEN A BIGGER JOKE AND RIPE OFF THEY CHARGED 2 DIFFERENT PRICESFDOR FISH BUT THERE WAS NO DIFFERENCE IN SIZE CHIPS COLD AND SOGGY CURRY SAUCE LOOK LIKE IT CAME OUT OFF A BABY BOTTOM AND STILL COST ALOT So if you want to eat out find a good pub or cook yourself it safe because after getting the above mealS 2 persons where ill the following day and never off the wc .

#3 the enterainment
Saturday the comedian was not to bad but got heckled easily and lost the plot
sunday to wed this was the biggest joke off the week. It was the redcoats version ie the staff haha. The bloke (which i found out was the manager of the team) could not singing at all and caused the wife tinius to play up the girl also could not sing especially the high notes so a lot off people left or paid the high price for a drink
thursday crowdeokie was brillant best of the week got the whole room involved could sing best of the week
friday so called gary barlow again again crap could not do him

there was no staff to control the kids in the hall or the playcentre or going around the site to clean it or stop people vandilising the ship on the playing area i will not go to this site again DO NOT RECOMMEN THIS SITE AT ALL THE WORSE SITE I HAVE BEEN TO AND I HAVE BEEN TO ALOT OF PARKDEAN HOLIDAY PARKS. Did not complain to the reception people because i had no confidence in them after the cock up on arrival if it was possible i would give this site a minus score

Date of experience: 05 August 2023

Mr G Andrew

Good afternoon

Myself and my family are highly disgusted with the conditions and availability of the holiday park at Lower Hyde on the Isle of Wight. We even decided to leave the evening before the end of our holiday period as we could not stomach any more disappointment and having spoken with a number of other holiday makers. Some of whom had only been in the park a few days, even they were contemplating leaving early.
We complained to the Reception office with all the issues we encountered and even the Office Manager stated that the issues we had highlighted were far too many for 1 static cabin to have at any 1 time. My partner had stated at the time of booking, that both herself and my mother were disabled and yet we were placed near the top of a fairly steep hill with no parking space allocated nearby. The cabin shook almost violently when our Sprollie (Springer spaniel and border collie mix) dog would run through to the living room area from the bedroom.
How such a light dog can achieve that is beyond normal comprehension but as the attached link will show, some of the caravans are precariously perched on breeze blocks and are not entirely level to the hill gradient.
The Hyde restaurant via the park app, appeared to never be open or have food available as the menu was constantly greyed out. There was no protection such as a barrier or pass checks onto holiday park from anyone just walking in or driving and parking on park as we were told that at the weekend, the park was due to be 90% full and yet there were far more cars than spaces and so I had to complain to the security of whom then ad to move staff cars to allow me to park my vehicle. I had witnessed scores of families drive onto the site. park their cars and then simply walk out of the park.
I have worked security for many years at Haven, Butlins, Unity and other smaller parks and they had their own issues but this stay has made them all look like fort knox with ingress and egress of the public and general facility care and maintenance. The maintenance crews are some of the worst I have ever experienced as they do not fix an issue long term, they simply pass the buck or do as little as possible to temporarily fix an issue. Competent and capable housekeeping is almost non-existent as can be shown by the link of the issues we had within our cabin.
We only had 6 out of approx 100+ channels on the television to watch due to the ariel issue, which the maintenance came to look at and had absolutely no idea where the aerial was located in the cabin and despite me instructing the gentleman as to what was clearly the issue, he did almost nothing and resolved nothing and despite our 2nd complaint. We never saw another maintenance person come to fix the issue properly.
The park is so ill managed, not enough staff to deal with all the issues it has. My suggestion would be to close the park for at least a minimum of 1 month and to deal with all the issues of public access, cabins maintenance and cleanliness and to update the management to ensure that they are capable, competent, motivated and customer care is a focus as it is sorely lacking and they are having the last laugh currently. We paid over £1600 for a holiday that I would estimate at its highest, to be worth approx £500.

This is only a small snippet of the issues we had, others had and those having as we speak, but we feel that we have been defrauded of our hard earned money and will never stay with a Park Dean holiday camp nor visit the Isle of Wight ever again. So please do not insult us or our intelligence by trying to give any compensation in the form of money off another holiday and a copy and paste apology letter as that would be like rubbing salt and vinegar into an open wound.
We would like compensation for this holiday as we will be reporting this on TrustPilot amongst other reputable media sites as we feel we have done a great injustice and been charged almost 3 times what the holiday is actually worth.

Absolutely disgusting used to be able to bring a bottle of cheap drink for the kids from the shop for the evening now you are now not allowed to do this crazy not happy ive just extended my holiday if I would of known this it would be a big fat Never how can you charge nearly £4 for a soft drink even cheap juice watered down £1 jokers can see many people not come back

After I wrote about parkdean resorts this week I am very glad to tell every one that my wife has now recieved a refund from parkdean resorts I thank them very very much indeed
I ALSO thank trustpilot for their very good
Service thank you to every one

From
Phil in poole dorset

PLEASE THINK TWICE ABOUT VISITING THIS DIRTY FILTHY PLACE!!!

Ladies shower block on campsite completely mouldy and filthy, please see attached photos. Sanitary towels in one of the 3 showers that was working, the others had signs 'out of order' the showers were freezing cold so not useable unless you wanted to catch a cold.

Ladies shower block there were no changing rooms as such, just an open space where Male cleaners were allowed to walk in as there was a sign on the door stating this.

Hand driers not working in the Ladies toilets and most of the toilets were filthy the whole time.

Male toilets were completely vandalised and trashed, toilet roll holders ripped off the wall and thrown on the floor, wet toilet paper thrown all over the mirrors and walls (please see attached photos) toilets were so filthy you could not sit on them.

We were told to book swimming online which we did only to find a huge queue of people not booked all allowed in the pool at the same time which led to overcrowding that you could not even swim in the pool so what's the point of going swimming when bodies were bashing into you the whole time and the lifeguards were allowing people to dive bomb in the pool around us.

Showers in the swimming pool were yet again freezing cold with only a trickle of water so we couldn't use those as they were too cold so we had to walk back to the campsite with our 2 little children still with their wet costumes on to find another dirty filthy and mouldy shower block on the campsite (please see photos).

As it was raining, we thought we would use the indoor soft play area only to find that it was out of order the whole time we were there so the kids were crying and very upset about this.

There was constantly trash over filling the big bins outside the toilet blocks and the trash was getting dragged all over the campsite by the seagulls.
To try to make you understand this has ruined my children's summer holidays as they have been looking forward to this since the day we booked it.

We had to leave early after only 3 nights out of the 8 we booked as there was nowhere clean to wash and both both my children came down with a cold from the cold water in the showers or from walking in their wet swimsuits to go and find a clean shower block.

The only we could get our kids cleaned properly was to go back home!!

To say our holiday was ruined by this dirty filthy place is an understatement!!

Shocking customer service. Arrived at a run down dirty site in our motorhome and we were directed to our designated pitch. Someone was on it. Directed to another which was sloping and had no electric hook up, which we had paid for. The touring pitch was chaos with people just setting up where they felt like, and the management had no control over it. We decided this was unacceptable and asked for a refund, as we were going to sleep somewhere else. Added to this there was no access to the swimming pool and the information in the site booklet was incorrect. You had to book a swim days in advance. The booklet said the last session was 3.15 but the management of the camp said it was open later, but who's to know if you're told wrong. We then waited 5 days for someone to ring us back and all they would offer us is holiday vouchers, not our money back despite the pitch not being at all as described. We would not use Parkdene holidays again.

Angel the member of staff at Manor park hunstanton her enthusiasm. She is a credit to parkdean so helpful thank you so much x

St. Minver Cornwall, would like to commend Zac and his bar staff for looking after us. We’ve been owners for 6 years and this is one of the best parks we have ever been to, nothing is too much trouble and you always feel welcome in clubhouse.

Parkdean Resorts reception team led by Lauren Orsler at Challaborough Bay have provided excellent services over the last few weeks. Always going the extra mile to answer queries and resolve any Park issues.

WE STAYED AT BRYMOWEN IN A NEWGALE AND THE ONLY PROBLUM WE HAD WAS THE CURTAINS CAME OF THE RUNNERS APART FROM THAT SLIGHT SNAG WHICH WAS SORTED VERY QUICKLY WE HAD A GREAT TIME THE WEATHER HELPED AND THE STAFF WERE ALWAYS POLITE AND HELPFUL THE FOOD ON SITE WAS VERY GOOD

Parkdean Limefitt
Just like to say a big thank you to Jessica who works in the bar( the barn) at the Limefitt holiday park.
She was so helpful and accommodating the moment we walked into the bar, my dog weed on the floor she was straight out cleaned it up, was so helpful was really nice to my dogs.
A real pleasure to deal with, helpful in every way
Again thank you Jessica

We had booked our caravan. Early and splurged a bit more to have a deck washer dryer two bathrooms, 3 bedrooms and were really looking forward to our holiday having stayed at several different parks before we knew roughly what to expect this time we chose Romney sands however on the Friday the day before our holiday was due to start I received 3 missed calls leaving no message as to who they were or what they wanted as I was at work it was only when I got home after 3pm I googled the number to discover it was Parkdene Romney sands !
So I tried to ring but kept getting an automated service with no actual people to talk to then I tried LIVE CHAT !!
After which I had to wait 40 minutes for then it started I was informed that unfortunately something had happened to our caravan and would not be available for our holiday so we had 3 choices !!
No apology or upgrade due to inconvenience caused just an incredibly rude young man who took at least 10 man each time I asked a question to answer I was told I am dealing with lots of other people at the same time !! So I’m not really that important to you then ?.
Our choices =
1 cancel our holiday
2 change the dates
3 take a downgraded caravan.
Not being impressed with any of these options I mean. Our holiday was due to start the next day my holidays had been booked at work a year in advance !
Then suddenly my phone rang and it was Romney sands service who explained the problem she said oh your talking to head office ! With her phone call it cut off my live chat that I had waited 40 minutes for and she couldn’t really help much either as I was chatting to her I opened my booking on my iPad and could see that the rude young man had gone ahead and downgraded my caravan and charged me an £30 administration fee so I get a cheaper caravan. And end up paying more for something that wasn’t t my fault!!
The lady at Romney sands Gave me the phone number saying oh yes you can talk to a real person ! But that is a lie it takes you back to the same automated service so I went back onto live char and had to wait a substantial time again by now I am. Tired and hot from a days work and all this stress before my holiday reduced me to tears I was really looking forward to my holiday and this dreadful customer service ruined it before it began.
The next gent I spoke to said well you have the same 3 choices but if we take a down grade he would refund me £77 pounds of which £30 was the admin fee I accepted it as I had had enough and quite frankly would have cancelled the entire booking if it wasn’t for the fact that the holiday was the next day it was 17.30 pm by the time it was sorted I had wasted 2 and a half hours of my life.
The caravan when we arrived was ok pleasant enough and had a deck BUT no furniture on deck !! So what’s the point of it being there if you can’t use it.

I will never !! Be booking a Parkdene holiday again such dreadful service cannot be forgiven.