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Just cancelled our break in first week in November because they wanted to closed the season early.
I suspect that they have had a really good earner with the hot weather .
We took time and effort booking our break. We'll never use park dean again.

SHOCKING CUSTOMER SERVICE NO RESPONSE TO A COMPLAINT MADE 2 MONTHS AGO.

DIRTY DISGUSTING CARAVAN RESULTING LEAVING A DAY EARLIER THAN PLANNED WITH ZERO CUSTOMER SERVICE ON SITE AND EVEN LESS AFTER.

AVOID PARKDEAN LIKE THE PLAGUE

Disgusting company which has no spine or back bone and don't care about they customer service and peoples needs and pressure in daily life.
Booked a holiday paid the cancellation fee and deposit but due unforeseen circumstances we had to cancel because of a temporary financial difficulty.
Spoke to the company who basically said we wouldn't get our deposit back because we didn't qualify your have to be either dead or dying to qualify for that to come into effect
Please read there terms and conditions carefully.
SHOCKING COMPANY.
I hope the directors or owners sleep well at night knowing they had just robbed another working class family of they're money.

I would like to let everyone know before booking at Parkdean in Bideford Devon to check all entertainment as when my husband and i recently went to Parkdean the only entertainment we had was bingo and a DJ with a childrens Karaoke 10 pm at night. When i complained i was told the entertainment venue can change without notice. Misleading information! I have asked Parkdean for a partial refund but it seems they are not willing to budge so now i have had no alternative but to take this higher. We travelled from Brighton in Sussex and paid the top season price for a low season package. Totally unexceptable!

Had a lovely family holiday at Bideford Bay last week but unfortunately our van in the Parklands area was disgusting.. 🤢🤮
The pots and pans were unwashed, the floors were filthy with food, dirt and dog hair, the worktops were sticky with old cooking oil dried on and my daughter was covered in bites from what the doctor suspects are bed bugs 😪

VERY DISAPPOINTING!!!!

We did report this to reception staff on day 1 of our stay but we were basically fobbed off and told there was nothing they could do 🤷‍♂️

NOT GOOD ENOUGH PARKDEAN RESORTS!! 😐

Summerfields at scatby. Maisonette. Sofas pealing and flaking. Feet were black in 10 minutes, clearly needs deep clean. Swimming pool changing area filthy green carpet, why not tiles but it was disgusting at 10am. Only communal showers. Little activities and small amusements. No outdoor seating near accomodation. The only plus is 10 minutes from beach. I could have gone to haven for same price as they have never disappointed.

Parkdean ruined my holiday, ignored my emails, and when I called them, they lied saying a manager tried to phone me to close the case. I have the call logs proving they never called. They are now disputing my bank chargeback using false information. The caravans were filthy and falling apart, got moved 3 times and gave up in the end! Highfield Grange is a dirty, disgusting place. Do not go here ! I am now going down the legal route!

I am absolutely appalled by the rigid, discriminatory service we just received via Parkdean’s online chat. Our holiday is in 4 days. I contacted them to move our booking because they explicitly admitted our current park (Torquay) has ZERO units with decking to accommodate my autistic son's severe sensory and safety needs.The advisor confirmed a move to Bideford is physically possible and that our Blue Light Card discount applies only to the first amount not the new amount . However, they are refusing to process the move unless we pay a standard £40 amendment fee.Under the Equality Act 2010, service providers have a strict legal duty to make reasonable adjustments. They are legally prohibited from charging a fee to implement a necessary disability adjustment.Insisting on this £40 charge just 4 days before we travel has added unnecessary stress on an already stressful situation. To make matters worse, the online advisor disconnected the chat on me while I was trying to resolve it.

This has added unnecessary stress needed at a difficult time in our family . Asking for almost £90 just to go to somewhere with a decking !

I have emailed customer relations but says 14 days for a reply and this is not the conversation I want to make infront of my son as it shouldn’t be made an issue it’s his holiday

Have submitted a complaint. Had a holiday booked Monday to Friday, left early Weds as could not stand how dirty the caravan was anymore.

Sofa was stained with black marks, blood and am sure i could smell urine. Doors were smeared with dirty hands and what looked like food. Outdoor furniture had no cushions. Carpets were dirty, floors sticky and left me with black feet. Final straw was seeing bugs crawling on the kitchen and see one on my 4 month old baby. Imagine being on maternity leave, spending money to have a little break and staying somewhere like this hell hole.

We paid for a Gold Premium caravan, honestly was awful. Not at all what they advertise. Should add *dirty soiled furnishings to their listings so we can be aware of this before being robbed of our money.

Stayed at many a campsite and Park Deans has been the worst by a million miles.

Site was Camber Sands. Booking ref is

12630281

I have videos and pictures of the caravan.

We are currently on holiday on Pendine Sands holiday park and for the second time during our weeks stay we have been rudely awakened by building work noise at 8.10am. I complained to reception on the first occasion and obviously nothing was done about it. I’ve spoken to the men putting the new decking on the caravan nearby again and they’ve told me that they’re contracted to start work at 8am on caravan parks which is totally outrageous and shows a complete disregard and consideration for the people who’ve paid good money to come on holiday on them for a rest.I will not be returning. If you’re after a relaxing holiday to recharge don’t come here.

Our family holiday on Monday, 25th May, was completely ruined by a combination of disgraceful guest behaviour, negligent staff, and a total lack of leadership from the General Manager at Trecco Bay.
The Guests (Bramble caravan #34):
Shame on the incredibly selfish occupants who were meant to check out at 10:00 AM but refused to leave until 5:00 PM. Not only did they overstay by seven hours, but they also severely trashed the caravan and even used the kitchen table to light a fire.
The Cleaning Supervisor:
The cleaning team showed a shocking lack of awareness, failing to even notice that the guests had not checked out for seven hours. When the supervisor finally rushed over at 5:00 PM, they confirmed the caravan was unturnoverable due to the extensive damage. To make matters worse, communication completely broke down; the supervisor claimed they notified reception, yet reception left us waiting around for two hours on the false promise that the caravan was actively being cleaned.
The General Manager:
Ultimately, the blame lies at the top. The General Manager has proven they cannot manage this holiday park or its staff. By booking 100% of the caravans with absolutely zero contingency units held back for emergencies or maintenance, the GM left the park entirely exposed. When a crisis hit, the staff fell apart due to a lack of proper oversight, and the park had zero backup options for us.
Because of the GM’s greed or incompetence in overbooking without a safety net, my family was left with nowhere to stay. We were forced to turn around and drive all the way back home that night, finally arriving at midnight. This was a masterclass in poor management.

Haha if you want a holiday at parkdean please see below the fun activities you can do. See below

So the list above shows you the amazing activities, the picture on the advert shows archery, when in fact its a bow and arrow with a ball stuck on the end shooting at footballs on a tiny 5 a side pitch. The arcade consists of 4 grabbing machines a total 6 2p pushers and few more things total of at 20 thing at a push and a staff member who is more interested in listening or watching things on his phone then when busy he didnt even fill machines up just sat in his little box. Only food place is the bar area no shop no chip shop or pizza place only by food at the bar. What sort of shop there is, is in reception selling essentials they said, so if your essentials are a bucket and spade, swimming costume or fizzy drinks your ok. a staff member told me if you want anything most people go to the shop on the caravan site next to the site. So if you wanted do things like any sort of entertainment its about 1.8 miles to the front, in Morecambe so save your money go to a different site. We came home a day early because we had enough

The entertainment is absolutely terrible no disrespect to the young girl they look after all children for entertainment during during the day and singing dancing during the evening absolutely terrible parkdean too tight to bring in top entertainers to keep customers happy they get away with murder

I am extremely disappointed with my recent experience with Parkdean Resorts. My family stayed at Sandford Holiday Park from 4–10 April 2026 in a Superior 2‑Bedroom Lodge on Chestnut Avenue, and the accommodation was affected by serious health and safety issues.

We discovered mouse droppings and clear signs of rodent activity inside the lodge, including in kitchen cupboards, food storage areas and the bathroom. A large amount of our food was contaminated overnight. This is a significant hygiene and public health concern.

Despite reporting the issue multiple times, the problem was not resolved. We were temporarily moved to a lower‑standard caravan that was poorly lit and difficult to access safely after dark. During this time, my wife suffered an injury near the accommodation. When we returned to the lodge, droppings were still present and further cleaning had to be done in front of us. Rodent activity continued again overnight.

After repeated failed attempts to resolve the issue, we left the resort early on 10 April.

What has been most disappointing is the complete lack of response from Parkdean. I submitted a formal complaint on 10 April with photographic evidence, but weeks later I have still not received any acknowledgement or reply. For a company of this size, this level of customer care is unacceptable.

This experience has severely damaged my confidence in Parkdean Resorts, both in terms of accommodation standards and customer service.

Customer service is absolutely APPALLING. If you want to call and speak to someone after you’ve already booked a holiday and spent your money, tough luck! You have to use their online chat to actually get to ‘speak’ to someone live, but these people are completely unprofessional, don’t know how to communicate properly and don’t know what medical evidence precisely is needed to help with holiday cancellations and refunds.

I spoke on their chat to someone 31 days before the date of my holiday. I was told my booking was cancelled. Wrongly told to ask my doctor for a “sick note” before the holiday. I spoke to someone again a week before, as I was still getting countdown emails before the holiday was due to start. They give very vague information and instructions. This time, they asked for a hospital letter. Wouldn’t be specific about what information they needed. They STILL didn’t cancel the holiday. They also promised a manager callback in 72 hours, which didn’t happen, of course.

So, I sent an email to their cancellation department and CC’d their so-called “Customer Support Team” OVER A WEEK AGO, which included a hospital letter that I’d rather not have shared, due to the nature of the health issue that’s making travelling all the way to Cornwall from the north east too difficult, but despite their automated email saying they’d reply in 3 business days, I heard nothing at all, until the day I WAS due to check in. I had a call that night, but was driving and they didn’t leave a message or try again. A lady from the holiday park called the day after the arrival/check in date to find out when we were checking in. I told her what had happened and she told me that nobody had contacted the park and told them about a cancellation. She said she’d contact them for me, but again, I’ve heard nothing from anyone at that company.

I will never book with them again. It’s not the first time they’ve been absolutely useless with me. They were terrible 5 years ago too. Obviously learned absolutely NOTHING from all of the complaints and also the bad reviews on here and elsewhere and still don’t give a damn about their customers.

I can see why people call them “Sharkdean”!

EDIT: Now they’ve responded to this review! It’s not going to make me change my rating or my view of this company, whatever they say or do now.

EDIT 2: After all of this, I finally got my refund!

I also wanted to add, because it’s pretty funny, that of all the dirty tricks, Parkdean tried to get my review removed, but TrustPilot saw nothing wrong with my review, because it didn’t contain any “harmful or illegal content,” which the company flagged it for.

Parkdean, if you don’t like negative reviews, then stop treating your customers as though they’re something you stepped in and provide ACTUAL customer care!

One of the worst companies I have ever had dealing with. There customers service is shocking the management at Wemyss bay is not much better. I bought a caravan there was pretty much hounded of park. Security spot check to see if you are there. Telling me I was spending too much time on park and Inverclyde made up the rules. WELL THAT WAS A LIE Inverclyde council said different it was PARKDEAN THAT MAKES UP THE RULES

AVIOD!!! UNSAFE CARAVANS - DO NOT LET YOUR CHILDREN STAY HERE

I recently stayed at Parkdean Camber Sands and it was a horrendous experience. The caravan I was given was disgusting, with significant issues that made our stay uncomfortable and concerning.

Firstly, the cleanliness was far from acceptable. The caravan was filthy, and there were more importantly nails protruding from the floorboards, which is especially dangerous for children. This raised serious safety concerns that should never be overlooked. Parkdean did not care.

Additionally, the condition of the carpet was alarming. It was peeling in several areas, and while I reported this, the response was appalling. Instead of addressing the problem properly, staff merely nailed it down and used tape to fix it. This half-hearted attempt did not resolve the issue. The did not offer any other alternative solutions or caravans. They made us continue to stay somewhere unsafe with full refusal of any refunds despite not wanting to stay any longer. Because they refuse to fix the issues, this is a warning that you could have this caravan next if you book and it’s incredibly dangerous for little ones.

I also encountered unprofessional behavior from the staff. They seemed untrained and uninterested in assisting with my concerns, which only added to our frustration.

The customer service team was extremely unhelpful and, at times, rude. Their lack of support made my experience even more disappointing.

Booked a 3 night stay at their highfields holiday site paid £50 to take my dog only to find out it is not a dog friendly site everywhere we took the dog sorry dogs are not allowed dog spent the holiday in the caravan would have been cheaper to board the dog in kennels parkdean resorts is the last resort for me will not book with them again.

We went to wembes bay caravan park on Friday 27 march 2026 ,we were booked fri- Monday ( 30 march) but ended up going home on Sunday 29 march ,when we arrived on Fri afternoon my son needed the toilet,there was no toilet roll in either of the 2 toilets,there's was no towel bale ,we had to ask them for a frying pan,the oven shelf had a burn mark that hadn't been cleaned,we couldld watch normal television, luckily we were able to use my husbands hotspot on his phone to watch netflix on the tv,the radiator valve in the master bedroom was broken,the windows were very drafty ( even when closed ) this was meant to be a gold caravan,rest assured we won't be booking there again

further to my two previous Emails as I have had no direct response from Parkdean I have cancelled my hospital appointment for the time that I have booked. I cannot afford to cancel this break so the original dates will stay as they are so I hope things will cause me to leave a better review, but somehow I'm not convinced