pamo. design Anmeldelser 

Item was received in a broken box, not that Pamo was responsible for that, but there were pieces of the item missing that prevented me from installing in my closet. I let them know immediately, on a Thursday, and it took over a week to receive the new item with all of its parts. Utterly disappointing.

Good quality, fast shipping, easy to assemble and looks amazing!

What made my experience great was it’s a great product and fast service.

The package got returned and you didn't even respond to my email. Now you asks us for the rate?

Efficient, looks good, wish the hangers were a little more heavy duty, but overall satisfied

Super easy to assemble and makes my living room look pretty darn cool!

I bought the Kim 2 for my walk-in closet, and was looking forward to putting it up, but it arrived with missing parts. I contacted customer service over 2 weeks ago, who said they could not deliver the missing parts, I would instead have to send the entire order back and they would send me a new order. I filed for a return on the website, and still have not received a return label. I don’t want a replacement, just want my money back at this point.

I had high hopes for Pamo and was excited to become a long-term customer because I truly admire the sleek design of their products. Unfortunately, my experience was very disappointing. My first order arrived incomplete, so I contacted customer service. They were responsive and arranged for a replacement to be shipped. However, the replacement never arrived, and when I reached out again for assistance, my concerns were ultimately dismissed.

It’s unfortunate, as the products themselves appear well-designed, but I cannot recommend a company where orders are not fulfilled and resolutions are not provided. This experience turned out to be an expensive mistake, and I will not be ordering again.

Easy to use, excellent product, great customer service.

The shipping was quick, and it was better quality than we expected. It looks absolutely amazing!

Your closet system is exactly what I was looking for. I wanted something that was minimal and modern and durable.Your customer service has been incredible. I love how customizable the designs are. I am so happy with your product!

I received a clothing rack from Pamo which arrived missing key parts. The parts missing are avialbe from the pamo store for $30 ($10x3). After submitting a complaint they sent the wrong replacement parts which are useless for this rack. After more than a week of trying to communicate with their German support staff(I have been using google translate to understand their responses), they have stopped responding, and their phone portal is inactive.

What a wobbly and swaying piece of furniture. I am so saddened by the quality and inability to use it. I missed the window to return them because I waited to assemble them after our remodel.
I do want to clarify that we purchased the free standing double rack. Without a double base or corner pieces of some sort, you can do the math: it will sway.

I so badly wanted to love this closet system. The instructions were unclear and need some adjustment. I had to do a lot of troubleshooting and engineering in order to get the system built and fitting it into my closet. Also, there is a lack of measurements for all pieces in the system so I ended up having to buy additional parts for the closet system to fit. The threading on the pipes is painted black so when assembling the product the paint chips off. Overall, I think there is real potential for this closet system to succeed - it just requires more user experience thought in the design/assembly.

Amazing value - it installed beautifully and easily. Immediately elevated our space while providing additional closet space.

The quality of the product is great. However, the zero-tolerance design actually makes the construction of this system more challenging than one would think. I think the concept is great but the design has some flaws when threading pipe sections. You essentially have to tighten and loosen at the same time when assembling. So, if there are any adjustments that need to be made post assembly...you have to deconstruct sections to fix your error. Also, for an experienced pipe fitter, the assembly time would make sense. While the videos and instructions demonstrate a quick assembly. Thus install took me almost 2.5 hours for the KIM-2 metal with 5 shelves. The tolerance for the shelves is way too tight and requires some bending in order to fit if you've threaded your pipe ends to the couplers 100%. A common issue with threaded pipe is that they are not all perfect. So I would strongly recommend adding teflon tape to your system instructions for overstable construction at pipe joints. If you mount this setup against a wall on one of the vertical edges, you have to reverse the shelve support so that you thread from inside the shelf. I made this work with some head scratching along the way. Once installed the rack system is great. Highly functional. Looks wonderful. I think this system probably works best in big open spaces or small apartments. Installing in a physical closet is a unique challenge but i was successful. I would revisit some of your design to improve these small errors and add a fraction of tolerance +/- 1/16" on either side for shelving install.

Nice quality - lighter than expected (a good thing!), packaged well, super easy to install, and pretty quick delivery. We love the look and it was a quick solution to expand our store assortment.

Paper instructions are not clear and easy to distinguish some parts. Took more than so called 60 minutes. Also do not like how the bottom poles are not threaded- would be a lot sturdier if they did. I would not recommend this product. Would rather go get pipe cut and assemble my own design.