pamo. design Anmeldelser 

Flimsy rack and poor customer service. Bars not fully adjustable to vary heights. Other product on the market feature heavier weight poles and a more customizable rack heights. This product was put together by a professional who shared my opinion that this when full tightened was shaky and not as stable as needed. I attempted to raise bars to hang longer items and shape of is not
Symmetrical top to bottom and this is impossible. Return request still unanswered 46hrs at this update and return would require disassembling, reboxing, and shipping out of country at our expense.

Shipping was super fast, product seems to be high quality. Very pleased with the purchase.

There was an issue with some incorrect pieces in my original shipment, and it took about two months to get it all straightened out. But the Pamo customer service team members were beyond patient, and worked with me until every issue was solved. I'm super pleased with my hanger. Even with the delay, it was a REALLY good experience working with this company.

Easy build! The materials are very well made! worth it

Looks really nice but was hard to assemble
Its a really nice closet but way harder to assemble than it looks. Also there are no extra screws or anything in case you lose one. Other than the set up i love it.

Tricky Return Process. It’s not automated, so expect a week of emails back and forth plus paying shipping fees.

Easy and simple to put together and the design is so amazing to even look at

Shipment arrived in a timely fashion, item arrived well packaged. The KIM DOUBLE 2 clothes rack is very well made and the finish is better than I expected. Can’t wait to install it in our new home.

Horrible instructions and a nightmare to assemble. The engineering design also doesn't provide the most stable unit, at least in the free-standing one that I purchased. It leans to one side.

I had my handyman (who is very capable and experienced) hang 4 of these for me. They are flimsy and now there is a hole in my wall the size of my head. Will never purchase again from this company. Wish I could upload photos to show you. It nearly fell on my 3 year old. So dangerous.

The railing, delivery, and product was all good but putting on the shelving was the most frustrating experience o think I’ve ever had with assembly. There’s no way to support or hold the shelf in place and trying to actually mount it to the rail is so extremely difficult. Terrible design!!!

The product arrived on time and well packed & protected in the box.
The shelves were very easy to install. No special tools needed.

Half my order arrived damaged, and I could only use two of the shelves because they are too wide to fit the clothes racks side by side. I sent an email for return of the unusable shelves and have not received a response so that I can make the return.

Nice finish on the metal, sturdy construction, appreciate the modular design, included hardware was helpful. Because no walls are built perfectly square it becomes a slight challenge to install - adjustability could be improved by increasing how many threads are on each pipe especially for getting the feet to touch the ground.

Atrocious customer service experience. Average wait time for a response is 4 business days with multiple inquiries taking more than a week to hear back. When I first looked to purchase a rack, the unit that I wanted was not in stock. I inquired about which parts I would need to purchase from the DIY section and asked for a list, and the team sent me a response saying they could create a cart for me (and did not send a list of what I would need). I sent back a response, and their team did not get back to me until 10 days later, by which time I had fortunately noticed that the unit I originally wanted was back in stock.

After my purchase, I found that some hardware was lost during transit and I needed replacement items to be sent to finish construction. Though the team did eventually heed my request and send the items I needed, they took 8 days to get back to my request for the additional parts and confirm that they would send them.

Needless to say, after spending more than $1000 USD this is not the level customer service I would expect (I also previously worked as a web customer service specialist for a luxury brand).

In summary:

Aesthetics are great. Most materials are luxe and sturdy, but other items like the drywall anchors that come with the set are flimsy and do not hold up to the quality of the rest of the materials. The 'DIY' approach seems great in theory but you can run into issues with some items being too "one size fits all" as I discovered with some of the missing pieces. Customer service experience does not hold up in the slightest to the price point of the product.Overall I would not purchase from Pamo again.

Missing all of the parts from 8 separate boxes. Also; nobody has replied to any of my 5 emails.

A SCAM German company. Don’t BUY

Really happy with what I got from Pamo Design. The build quality is solid.

Setup was simple, and everything fit together the way it should. If you're into no-nonsense, minimalist design that actually holds up, this is the kind of stuff you want in your space.

Will definitely buy again when I need more.