Room comfortable and immaculate. Excellent food and entertainment. Friendly staff. Plenty of options for activities and lovely surroundings for walking.

Booked once again with Palmers, very well organised..door to door so no worries re baggage etc. coach was great so no driving, hotel was lovely, a little dated but very clean and well looked after. Food was excellent, lots of options..great trips to see a little of attractions..Portmerion was amazing..well done Palmers

Our recent trip to Cornwall could not be faulted. From start to finish everything rang smoothly and was most enjoyable. Looking forward to our next holiday with Palmers.

Coach driver works for another company called Stanley Travel. Very quiet guy, hardly spoke a word except for essential information, not at all friendly like other drivers. Also we were made to eat the last of all coach parties at Alvaston Hall, (7.15pm) when restaurant staff were starting to clear away. Alvaston hire young people in cramped restaurant, maybe students? Had to wait 30 minutes for my drink to arrive on the first evening.

Loved the hotel, with great staff, loved the locations we visited. It was the best time of year as St Ives was busy but not over crowded. We both thought that Helagon and pancarrow house needed more time and may be better for morning visits. Our driver Grant was brilliant.

The Cream of Cornwall
The holiday overall was great. Hotel Fistral beach and spa was very good. Fantastic views of the beach and sea. Hotel room was good, staff were really helpful and good selection at meals time. Grant our driver was very helpful and an excellent driver. With regards to the iternary- a suggestion would be more time in The
Lost Gardens of Heligan and less time in Truro. Maybe change the gardens to the morning. The same goes for Pencarrow Mansion. We had no time to see the gardens. But saying that the holiday was very good. Cornwall is a lovely place and we couldn't have asked for better weather. Sunny everyday, which for September/October was excellent.

No issues, comfortable coach, competent driver, good hotel, good entertainment, good food and the hotel paid attention to our accommodation request.

Our coach driver was great Hotel lovely but the home pick up was too soon as at that time of day5am. traffic is light and we arrived at Washington services by 5.20 for a 5.45 pick up. The driver wanted to drop us at the coach area next to the fuel area. On return the taxi driver was surly and the taxi was too small for 4 passengers and luggage.

Door to door pickup, excellent driver (Grant)
comfortable coach, excellent trips out, nice hotel.

Excellent driver, comfortable hotel in a good position, good food and well-organised trips to local landmarks.

Well organised from the start. We were picked up by taxi from home & transported to the local pick up point. We hardly handled our luggage at all for the whole trip. The coach driver was most helpful. The hotel was great, located with direct access to the beach. Friendly hotel staff. Would highly recommend.

Coach & hotel were great.
Food wasn’t always warm & we were waiting for a long time to get served.

Well organised

The holiday was a fair price and all went according to the info on the trip. Nice hotel and nice coach and driver. Pick up and drop off at home all good.

Not a Palmers coach which was not up to the normal standard although the Driver, David, was excellent and entertaining. The choice of outings was poor with a tram ride without scenery, a visit to Lyme Regis where a coach load of poor mobility pensioners were left to go down and walk back up a very steep slope and a visit to a donkey sanctuary.....with no donkeys in sight !!!! The 6 day tour was programmed for two days free in Sidmouth when one was enough, Thankfully David organised for us to spend a few hours in Honiton which was much appreciated. This is the most unhappy we've ever been coming back from a Palmer Holiday.

The hotel was good bus driver was great and pick up time was good

Good driver (Gary) and great trips.

Gary, our driver was informative, friendly and professional.
Coach was clean and comfortable.We liked the on board charging points.👍🏻
Hotel was adequate. Parking area for coach was dangerously inadequate and Gary was forced to park in a nearby coach park at a cost of £8 daily which the hotel said they would cover but subsequently declined. They also refused to help Gary take cases from hotel rooms to coach on departure so many customers helped him.
Food was fair. Breakfast was bare minimum. No mushrooms, no seeds, nuts, dried fruit, pastries or porridge and cereal area was very messy as they were served in large bowls with a spoon to serve each bowl. Very unhygienic ! 🥴 Dinner was canteen standard and the service was hit and miss😢
Rooms were adequate but extractor fan in bathroom did not work and was not attended to despite reporting it to reception. Pillows were poor. Towels were small and thin. Shower curtain was very annoying as Bath was narrow with a hand rail sticking out.
Hotel needs more care to attention… marked walls, dirty carpet edges, only one lift which takes no more than 2 at a time (and broke down at one point).
Trips were good with time to explore.
Pick up was on time but drop off at Wakefield left us waiting in an unsheltered area with bags and cases for 5/10 mins with threat of rain whilst coach continued to Durham area. Taxis should have been there waiting for us. Would Woodhall Services be a better change over place ?
Palmers coach was good but we would not stay at this hotel again.

The whole holiday was fantastic.
The driver Eryn was brilliant
The breakfast and evening meals was great
The scenery was awesome so glad I wasn’t driving
Would love to do the other side of Scotland too

Not a Palmers executive coach but a 10 year old Red Rose coach,with toilet out of order.The driver did not know the touring areas or where to park,this caused us to lose out in some sightseeing.As this should have been a luxury holiday,we felt very let down.The hotel room we were allocated was not sea view as requested but a small side room overlooking shops and traffic.We asked(pleaded)to be changed,but we’re told hotel was full.We tried twice but one particular reception staff was quite short with us-we were polite!
We are very disappointed by this experience and will not trust Palmers again.I rang but they just said to write in to complain,didn’t seem too bothered!