Hotel not suitable for elderly,especially with mobility problems,far too many steps and stairs
Food quality mediocre
Excursions interesting

We arrived on coach nobody came on the coach to greet us bit chaotic getting our room key. Found our room very disappointed very basic no servicing of rooms had to make our bed every day.Also food wasn’t up to your normal standard. We will not be returning to this hotel again. Not very clean everywhere seemed to need a little more care.Otherwise rest of trip was very good travel days out driver and tour manager excellent afraid hotel let itself down!

View from hotel window was a brick wall I have a better view at home.
Two different taxis and interchange with coach was not ideal.
Nearly £600 was not worth three days.
The £100 single supplement was uncalled for.Never again.

Excellent tours with knowledgeable tour guide

Good itinerary. Good driver. Friendly courier.

Coach pick up, interchange all went smoothly and efficiently.
Driver was excellent, steady and courteous. Tour manager had amazing knowledge of area and humorous
A truly great experience. Can t wait for next one

Literally just had one of the best weeks away ever! Been to Torbay. We had Marcus and Brian. They were excellent with explaining every detail and made sure we were all well looked after. Such a lovely atmosphere on the coach every day with so much laughter. Everybody was made to feel welcome. Will definitely be looking again

Service was exceptional. Entertainment up to West End standard. Food very good. Accommodation excellent. Activities many and varied.

Lovely hotel and food. The travelling was good and comfortable. The organisation of things to do and the tours were brilliant.

My Daughter and I made our own way to Potters Hopton on sea as it’s so near for us than having to spend the first and last day traveling by your coach to Northampton
Went on the trip to Norwich which was ok
Did not go on the second trip as weather was not good
But I must admit got a refund having to make our own way to the resort

Very good trip
Excellent courier and driver

The Driver Kyle and Tour Manager Stuart were great and friendly the second hotel was good the food was very good the transfers were smooth the excursions were excellent the whole experience on the Victorian Manxman Magic trip was awesome well done Grand UK and thank you

Grand UK were Punctual -pick up and travelling home good choice of excursions friendly drivers and escort
Warner's hotel lakeside accommodation much too small drinks bar snacks expensive entertainment left room for improvement-coach visitors seated back and to the side of the stage which wasn't comfortable

The Tour Manager & Driver were excellent, the choice of a national group Hotel could have been better , by using a Good independent one, offering some evening entertainment, a d a wider menu choice would have improved what was a Good holiday.

The chalet was very comfortable and clean. The entertainment was excellent and lots to do in the day. The service in the dining room was a little short staffed at times but the food was very good with lots of choices.

Had a great time.Sharon our guide was fabulous.

I have sent a letter today about my complaints.

Actual holiday was fantastic. Tour guide friendly and knowledgeable. Driver excellent. However taxi pick up was the most moaning miserable man. Didn't like all the different places before setting off for the holiday. Hotel lovely and attentive staff.

The space at venue. Staff, food and entertainment all fantastic. Alex on greeting and reception was a saint.

Robin our tour guide was exceptional.

Brasserie 32 food not so good. Although the space and views were superb. All dishes were 5/10. I was disappointed to be served a weak ‘gravy’ fish soup with closed mussels. It should not have left the kitchen.