Paddle Outlet-logo
Besøg websitet

Paddle Outlet Anmeldelser 218

•
TrustScore 5 ud af 5

4,8

Adventuresport
Skriv en anmeldelseBesøg websitet
Skriv en anmeldelse

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Great two man canoe. Just as described and seems really good quality. Not too heavy and easy to blow up and deflate. Great customer services too and super speedy delivery.

Bedømt til 5 ud af 5 stjerner

Things don't always go to plan, this is when you really find out just how good your supplier is. Having 2 x paddles delivered discovered one set had fault. Having reported the issue PO, they were ve... Se mere

Bedømt til 5 ud af 5 stjerner

A very satisfied customer from Denmark Absolutely fantastic service. Both before and after purchase. It didn't take many days from the order until the product was delivered. Everything went... Se mere

Virksomhedsoplysninger

  1. Adventuresport
  2. Butik med udstyr til udendørssport

Skrevet af virksomheden

We specialise in selling premium paddle sports equipment within the UK and the EU.

Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

218 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 5 ud af 5 stjerner

Fast freight for a slow paddle

Seemingly the only company on the planet stocking replacement bladders for an Aquaglide Columbia tandem kayak.
Very attentive and courteous staff but a variety of freight options would have been appreciated.

7. marts 2024
Bedømt til 5 ud af 5 stjerner

Crackerlacking service

Paddle outlet I found was a easy website to navigate the products I was specifically looking for a yakattack Blackpak Pro kayak fishing crate in olive green
Ordered the said item on Sunday and was delivered by 14.30 on Tuesday so I was impressed with the prompt service
The fishing crate was well packed for delivery All in all a great service

5. marts 2024
Bedømt til 3 ud af 5 stjerner

Bit confused

I was a bit confused by this purchase. After spending almost £300 on a product I got no email confirmation or any sort of correspondence to say that the purchase had taken place so I was very concerned. Then I was directed to download the Shop app in order to track my package. After reading about the Shop app online it had terrible reviews, and was attempting to access all my emails so I was further concerned that this whole purchase had been a scam. Then suddenly I got a fedex email pertaining to a delivery, but none of the shipping numbers matched any of the ones I had for the purchase, so was unsure if this was even for the correct product.
In the end, it was the items I had ordered but I had spent a good few days stressing and worrying that I had been scammed. I even attempted to call a few times but everytime it went straight to answering machine.

I would just recommend a receipt of purchase via email, and not to use or reccomend strange third party sites.

24. november 2023
Paddle Outlet-logo

Besvarelse fra Paddle Outlet

Hello Mairead, thanks for your custom and comments

For the purposes of others reading this we would like to reply and clarify some items that re untrue. And for record note that this is the first time any issues have been raised. You will see by our speed of reply we care deeply when any review is not 5 Star

1) Every single order gets an order email confirmation. We use Shopify, the biggest global web platform and this is automated, accurate and trustworthy to confirm an order

2) Download the Shop App, this is a Shopify feature, it is nothing to do with Paddle Outlet and Paddle Outlet does not require or request this. It is a nice way to track the order for Shopify purchases, nothing more.

3) Shop App = this is NOT us... we feel it unfair to put a negative comment against our business with 3/5 Stars when it seems there is confusion between Shop App and Paddle Outlet. We are a specialist kayak store, Shop is an online giant app.

4) Every customer gets an email to a) Confirm Order, B) Confirm shipment, C) FedEx or Royal Mail email with tracking

5) Customer above had 2x boxes... each box has a tracking number... only the Master box tracking number is sent out by Shopify emails... but all area accessed via the same Master

6) We have ZERO missed calls from the mobile number the customer here gave, whilst we are often busy on the phone, we will always make sure to reply to the customer

Finally, for any customer reading this we would like to note the timeline of the transactions.

Purchase = Friday 24th November 6pm
Despatch = Monday 27th November 12noon
Delivery = Tuesday 28th November 10am

We make it clear we do not operate over the weekend. The item was shipped within 3 business hours, and delivered within 1 business day. We cannot do any better than this

To Mairead, we ask that you reassess your interpretation of the service, you are giving negative feedback to things outside our control. We delivered you order very fast, and send clear emails that perhaps went to your Junk folder. We partner with Shop and Shopify as global leaders, the biggest and safest for our customers to use... if you have concerns about their App, please leave THEM a bad review. We feel our service here was as good as it can get. If you would choose to edit the review it would be appreciated. We take each review very seriously.

Thanks for your custom, and if any future customers read this and require further reassurance please email use directly. Thanks for your time.

The Paddle Outlet Team

Bedømt til 4 ud af 5 stjerner

Very prompt service

Very prompt service, nice people to deal with. Only issue was with the left or right sidedness of the product I ordered, unsure why there was confusion, but prospective purchasers should be clear when ordering.

11. september 2023

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere