Great customer service - I had a small issue with getting things set up properly and received a response to my email query in only a couple of hours. They were able to resolve my problem very quickly... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This has been the most beneficial thing to help me conceive TWICE. This has helped me track my hormones which has enabled me to pin point a hormonal issues that the drs and fertility specialist didn'... Se mere
Virksomheden har svaret
The only reason I'm nursing a two month old right now! Ovusense was so helpful!!! I learned my cycle and within 18 months was pregnant! I have hypothyroidism,insulin resistance,hashimotos auto immune... Se mere
After 2 years of trying to conceive naturally then 2 failed rounds of IVF we had given up, last resort I was recommended Ovusense (I used the Ovucore) from a friend who conceived triplets using this... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
OvuSense is the only fertility tracking device that is clinically proven to work whatever is happening in your current cycle, and whatever your cycle type. It provides real-time cycle tracking, predicting, and then confirming ovulation with 99% accuracy, all with one simple measuring sensor that you wear overnight. Unlike other fertility and tracker apps, OvuSense can also help you monitor the effect of lifestyle changes and medications, improving your chances of getting pregnant. Combined with additional personalized fertility and health insights and expert support, that means OvuSense puts you in control.
Kontaktoplysninger
viO HealthTech Limited, Unit 211, Basepoint Business Centre, 377-399 London Road, Camberley, Surrey, GU15 3HL, Surrey, Storbritannien
- support@ovusense.com
- ovusense.com
4,7
Fremragende
119 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Amazing product when TTC
Amazing customer service and fast responses if you have any questions on your chart.
Device was really easy to use with good instructions.
Currently 11 weeks pregnant and really don’t think it would have happened without OvuSense as it helped me track my cycles and track when I was due to ovulate
Thank you so much
17. december 2024
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi Becky,
Thank you for leaving us a review and a huge congratulations on your pregnancy - we are delighted for you!
Wishing you a very happy and healthy pregnancy! Please do not hesitate to get in touch if you require any assistance in the future.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
Excellent costumer service!
Very fast response from costumer service. My package was lost and same day i reached out to them, same day they send me a replacement. Thanks a lot for the attention.
18. februar 2025
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi Luisa,
Thank you for taking the time to leave a review.
I'm sorry to hear that your package was lost in transit, but I'm glad to hear the team were able to ship you a replacement out on the same day.
Wishing you all the very best for your OvuSense journey. Please do not hesitate to get in touch if we can be of further assistance.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
Just started using OvuSense
Just started using OvuSense, and I’m already very impressed by the sensor. When I bought it, the subscription started two days after, however, the delivery was very late, meaning that I initially lost half of the first month of subscription without having the sensor. I contacted their client service, and got it touch with Jenny, who has been extremely helpful, fast to reply, and made sure I got my full month.
Can recommend!
11. februar 2025
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi Sine,
Thank you for taking the time to leave a review - we really appreciate your comments.
Wishing you all the very best for your OvuSense journey and if we can be of any assistance, please do get in touch via the website.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
Unreliable
Worked fine although I'm not 100% sure of that accuracy given that ovulation was detected consistently differently with other methods.
Took a break from using during a FET cycle.
When used again data not being collected. Contacted customer service who told me it was an issue with when I was syncing...which wasn't the case, the device synced 5 minutes after removal. Went ahead and used the next day and got a battery low indicator.
Basically, my device didn't have a battery to last the full 12 months of my subscription, and is now no use to me after this cycle. We'll be going into ivf again next month so will again be useless to me.
I needed it for this cycle and am massively disappointed that the device isn't even fit to be used for the full length of the subscription. Definitely will not be renewing.
**Updated following customer service contact**
Offered to replace sensor which I refused given that there's no guarantee that another sensor would last the length of subscription.
Declined to refund remaining 5 months of subscription, and also advised the following:
The Company undertakes that if within the 12 month lifespan of the OvuCore or OvuFirst sensor a fault occurs under proper use (with the exception of wear and tear, or accidental damage) it will at its own discretion replace the sensor. If you believe you have a sensor fault you must contact support within 5 days of it occurring by filling out the support form. The Company shall not be under any obligation to refund the Buyer if the Buyer refuses to try a replacement sensor."
So beware...if you receive a faulty product that is crucial to being able to use the subscription, they will replace at their discretion only if you advise of the error within 5 days.
10. februar 2025
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi Laura,
My name is Caroline and I am the Customer Relations Manager for OvuSense.
I’m sorry to hear of your recent experience, this is not what we want for our customers at all.
As a Class II Medical Device, OvuSense Sensors undergo rigorous testing and quality control before being released to market. As I am sure you can understand, with any technical device there is always a risk that a fault could occur.
As per our defective goods policy in the Terms & Conditions on our website, we are more than happy to replace any faulty product within the 12-month lifespan of the Sensor and adjust your subscription length, so that you are not missing out on tracking time.
The OvuSense App is designed to flag an error message when there is two days of no data readings, so that the customer can get in touch with us as quickly as possible and we can ship a replacement. The battery low error message can be indicative of other errors, which is why we request that you ship it back to us (freepost) for further investigation.
If you would like to continue using OvuSense, please get in touch so that we can ship a replacement sensor and adjust your subscription time for you.
Wishing you the very best for your IVF treatment.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
I haven’t received the product yet but…
I haven’t received the product yet but I hadn’t gotten a tracking number after ordering. I waited 4 days (3 buisness) to see if I’d get an email and I didn’t so I reached out. I was updated with a tracking number only about 2 hours after I emailed. They are very kind and quick to respond.
22. januar 2025
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi Madison,
Thank you for taking the time to leave a review.
I'm glad to hear that you have received your tracking details, sometimes we find that the email gets lost in SPAM/Junk Folders.
Please do not hesitate to reach out to us in the future, we will be happy to help.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
Got response real quick
Got response real quick. She helped to fix the issue l have real quick.
20. januar 2025
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi Remi,
Thank you for taking the time to provide feedback.
I'm glad to hear that your issue was resolved quickly.
Please do not hesitate to get in touch if you require any further assistance.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
Fantastic!!!
I’ve just placed my order and so far I’m thrilled! I couldn’t find my confirmation email, I contacted the customer services and a lovely women called Jenny responded so quick and was super helpful. These guys couldn’t help you enough they’re brilliant. Hoping this works for me 🤞6 years trying!
10. januar 2025
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi Amy,
Thank you for taking the time to leave a review - we really appreciate it.
I'm delighted to hear that Jenny was able to help with your query.
Wishing you all the very best and please do not hesitate to get in touch with us, if you need further assistance.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
I have found Ovusense a great product…
I have found Ovusense a great product and the customer service has been fantastic. I have used Ovusense previously and fell pregnant after a few months. We have used it again recently and fell pregnant after a few months, unfortunately lost this baby but will use it again moving forward. The team have been really supportive and always happy to answer any queries.
6. december 2024
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi Claire,
Thank you for taking the time to leave a detailed review, we really appreciate it.
I'm so sorry to hear about the loss of your baby, we understand what a difficult time this is for you and if you ever need support, please do reach out to the team via the website or contact me directly at caroline@ovusense.com
Best Wishes,
Caroline
Customer Relations Manager
The OvuSense Team
Fantastic customer service
Fantastic customer service from Macrine. Can not fault it. Love the product.
29. november 2024
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi Dominique,
Thank you for taking the time to leave a review and for the kind comments about Macrine. I will pass them on to her today.
If you need any further assistance from us, please do not hesitate to get in touch and we will be happy to help you.
Best Wishes,
Caroline
Customer Relations Manager
The OvuSense Team
Love the product
Love the product! Used it and fell pregnant in the first month of using. Sadly we lost that one but used it again to really understand my cycles much better. The support from customer service is brilliant. I spoke to Kate S who was so helpful and friendly, and knowledgeable. Couldn’t fault it overall.
25. marts 2024
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi,
Thank you for taking the time to leave a review.
Firstly, please accept my condolences on behalf of the whole OvuSense team for your loss. We understand how devastating it has been for you and the strength it takes to continue on your journey to conception, whilst navigating through your grief.
I am pleased to hear that OvuSense has helped you to understand your cycles better and you have found Kate to be friendly and knowledgeable. I will ensure that your comments are passed on to her today.
If we can be of any further assistance, please do not hesitate to get in touch and our dedicated support team will be happy to help you.
Best Wishes,
Caroline
Customer Relations Manager
The OvuSense Team
The almost instant reply to my question…
The almost instant reply to my question to customer service was so helpful!
20. november 2024
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi Lindsey,
Thank you for taking the time to leave us a review.
Our dedicated Customer Support team work hard to ensure queries are answered as quickly as possible.
I will pass on your comments to them today.
If you need any further assistance, please do get in touch and we will be happy to help you.
Best Wishes,
Caroline
Customer Relations Manager
The OvuSense Team
The sensor is super accurate
The sensor is super accurate you can rely on the data, customer service especially great.
20. november 2024
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi Nur,
Thank you for taking the time to leave us a 5* review!
I'm pleased to hear that OvuSense is providing you with accurate cycle information.
I will pass on your comments to the Customer Support team.
Please do not hesitate to get in touch if you require any chart support.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
Grateful for the data and support!
I've had a very positive experience with Ovusense so far. I'm on cycle 3, the first was only half a cycle, the second was informative to use alongside of LH clear blue tests, and the third was tricky probably because I was taking letrozole. The support has been there and has even helped me identify a window of ovulation before it passed, which I'm really grateful for. Overall I feel satisfied with my purchase and will continue to use Ovusense alongside my other apps and test strips. The customer support has been consistently responsive and I'm grateful to have this team on our side.
13. november 2024
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi Becky,
Thank you for taking in the time to share your experience with OvuSense. I’m delighted to hear that you were able to identify your ovulation window before it passed.
If you need any further assistance, please do not hesitate to get in touch with us at any time. We are always on your side 🫶🏽
Best Wishes,
Caroline
Customer Relations Manager
The OvuSense Team
I would give 10 stars if I could!
I would give 10 stars if I could!
I spoke with Kate S in Customer Support who couldn’t have been more helpful - she was a pleasure to speak with. I had explained the issues I’d had with other fertility monitors and tests I used in the past and she took the time to explain how OvuSense was different and how it could help me to conceive.
I have PCOS so I used the OvuCore Sensor and in the first two cycles it helped me to understand that I was ovulating a lot later than I thought (Cycle day 20), so my husband and I were trying at the wrong time.
Low and behold I conceived on my 3rd cycle after previously trying to conceive for 4 years.
My advice would be don’t waste any money on ovulation strips or urine test kits! So glad I made the investment.
13. november 2024
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi Sally - Thank you for taking the time to leave a review. I am delighted to hear that Kate provided you with all of the information you needed to make an informed decision. Congratulations on your pregnancy!
If we can be of any further assistance, please do not hesitate to get in touch.
Best Wishes,
Caroline
Customer Relations Manager
The OvuSense Team
Keep a distance from Ovusense.!!
Keep a distance from Ovusense.!!! Waste of money. On their advertisement they promise, stressing on " live 24 advance ovulation prediction". But in reality, all the system does is giving you prediction of fertile window, not more. And thats what you get free of charge from many good fertility Apps. Another thing, they hide the real price. The package-price doesn't include any extra fees. It also states very clearly ONE TIME PAYMENT. on the front page. While the information about extra, regular fees is hiding in Terms and Conditions. They state they send information in email with order-confirmation, but they don't. So the whole system is a money-making system.
P.S. They wrote like an A4sheet-long answer on my review, with a very detailed process description. But it all doesn't change the point. As the customer, I don't care what the reason is. I bought their product BECAUSE I TRUSTED what their advertisement promised. And for the price that was clearly visible. So I don't care, why it's not possible to give what they promised. That's their problem, not mine
27. oktober 2024
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi Isabella,
I am very sorry to hear that you have been disappointed with your OvuSense experience.
It may help if I go on to explain how OvuSense predicts ovulation, which will hopefully clear up any confusion.
Your fertile window refers to the most fertile days in your menstrual cycle which give you the highest chance of conceiving. Using your unique temperature information, OvuSense identifies an 8-day fertile window based on when you are predicted to ovulate. This window is the eight days when you are most likely to be able to conceive, from five days before ovulation until two days after ovulation to include an additional buffer. As you continue to track, you will notice a yellow-shaded predicted fertile window appears when you begin a new cycle. This prediction is based on your previous cycle data, creating a projected prediction for ovulation.
Depending on the pattern of your current Core Body Temperatures, you may see your predicted yellow fertile window replaced with a green predicted ovulation window. This window is calculated in real-time and will appear if OvuSense identifies two or three days where the temperature has risen in a particular pattern. The ovulation window starts one day before ovulation and continues until two days after ovulation. At the same time, it will tell you that your expected ovulation date is 'tomorrow' or 'today', or it may just say that 'you are now in your ovulation window'. OvuSense checks whether the rise is sustained and then confirms the date on which you ovulated. This happens 3-5 days after ovulation occurs.
As your cycle progresses, OvuSense will continue to update this information. As a result, OvuSense may move the ovulation window. Or it may decide that the rise no longer looks like ovulation at which point it will state 'ovulation not confirmed' and the green ovulation window will disappear. If this happens, don't worry, just keep using OvuSense as ovulation may be confirmed later in the cycle.
Whilst OvuSense can provide a 24-hour advance ovulation window, this all depends on your temperature pattern. OvuSense can only calculate based on the data collected and therefore, we can’t promise that everyone will receive a 24-hour advance. If you are ever in any doubt, we always welcome our Users to contact Customer Support who are happy to review your chart at any time.
Regarding your order, I can see that you purchased the OvuCore™ Fertility Monitor - Starter Pack including the One-Time Subscription. Please accept my apologies if there has been any confusion. As my colleague has previously explained, the One-Time term refers to the Subscription element of the order only and not the physical sensor itself. The OvuSense sensors come with a 12-month inbuilt battery and need to be replaced annually for a discounted fee. We try to make this clear to customers prior to purchase via the website, by displaying the following message on the product page “* Sensors can be used for 12 consecutive months. Replacement sensor can be purchased at cost price.” And again, in the Terms and Conditions which you will have been required to read and confirm that you agree to at the time of sale.
As you have the One-Time Subscription, you will continue to have a lifetime’s access to the OvuSense app. If you decide to return to tracking with OvuSense, please reach out to Customer Support who will be happy to send you the renewal link to purchase a discounted sensor.
Wishing you all the best for your onward journey.
Kind regards,
Kate S.
Customer Support Advisor OvuSense
False hope.
I used OvuSense religiously for 10 months. It “detected ovulation” 3 times, but each time this had to be removed as a false confirmation following no period or any signs of activity.
It took ages to download data every morning - often over 5 minutes.
I have PCOS and having 3 false confirmations just isn’t acceptable.
It’s expensive, demoralising and just a waste of time and money.
I honestly couldn’t recommend it any less.
14. oktober 2024
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi Hannah,
Thanks for taking the time to leave some feedback.
I am deeply sorry to hear that you have been disappointed, rest assured that this is not the experience we want for our Users. I would like to take this opportunity to address your concerns and thank you for bringing this to my attention.
I have checked your account and can see that you have indeed received three false confirmations. On each occasion it was determined that fluctuations in Core Body temperature had falsely triggered an ovulation confirmation. Please note that OvuSense can only calculate based on the data collected.
It may help to know that OvuSense is specifically looking for a sustained rise in your average Core Body temperature to indicate successful ovulation. In general, an increase of at least 0.3 degrees Celsius over three days indicates ovulation, although your pattern may vary.
Whilst OvuSense is clinically proven to detect ovulation in 99% of cycles where an ovulation happens, and with a proven accuracy of 99%, there is a small margin for error. No cycle monitor can provide 100% accuracy. For example, if your Core Body temperatures fluctuate this can falsely trigger the OvuSense algorithm to issue an ovulation confirmation. Fluctuations can be caused by fever, illness, medication, or hormone imbalances. In the event of a fever/illness that lasts 2 days or longer, we recommend that you stop tracking and resume once all symptoms have ceased. If you are ever in doubt, we always encourage our Users to contact the Customer Support Team who are happy to advise and review your /charts at any time.
Looking at your previous correspondence, I can see that you have claimed under The OvuSense 90 Day Money Back Guarantee in April 2024. This guarantee protects customers who use their OvuSense for 90 consecutive days and do not ovulate/receive a confirmation within this timeframe. At the time of the claim, my colleague explained how the fluctuations in the overall temperature pattern had triggered a false confirmation and amended the cycle to remove this. We were pleased that you had decided to renew your subscription shortly after receiving your refund and resume tracking with OvuSense.
If you would like to discuss your cycle data further, please reach out to Customer Support and I will be happy to go through this with you.
Wishing you all the best for your onward journey.
Kind regards,
Kate S.
Customer Support Advisor
OvuSense
I wont say that I like or dislike…
I wont say that I like or dislike simply because I'm still new and using the device. I have pcos and that is the #1 reason why I bought it, to see if I am actually ovulating. I do have periods though they are irregular so im hoping this catches my ovulation, or at the very least let's me know I'm not ovulating. Then I can take steps to work on that. Like I said before I'm still new, and still getting the hang of the sensor.
I got it towards the end of my cycle, so I was only able to record the ending temperatures. However, I am now recording my first full cycle, so im waiting to see how it goes. When I first purchased the sensor I did so on the monthly basis, which is 39 a month. I was also upset because as soon as I purchased it, a note came up saying that if you have any samsung ultra or pluses that the device will not sync to it. I was so highly upset because that is actually what I have, a note ultra. There definitely needs to be a display at the very beginning of the site about what phones can or can't connect, you shouldn'thave to read through the FAQ just to find out. Of course you definitely should, but some people don't.
Now moving forward once I got the actual sensor, I was happily surprised that I actually could connect the device to my phone. I have the NFC feature, so im honestly not sure why it cant't or won't connect to some. However, it did to mines so im happy about that. Now when it comes to downloading the data yes it can take awhile. I've noticed that if I have my phone case on it can take up to 20 minutes to download. If I take my case off it can take between 5-10 minutes to download. So every morning I just have to take the case off to download. Which in my case is a minor inconvenience, compared to not being able to connect my sensor at all. So honestly I'm happy either way.
Again I'm still new to the device and learning the features, so this is just my review so far. Once I get atleast 5 or 6 cycles (or until I get pregnant) I will update my review and star usage on how I actually feel about this sensor. I'm still too new to go any further as I dont know what my cycles are like completely. Until then, later ladies and baby dust to us who are ttc ✨️💜✨️💜
29. maj 2024
Uopfordret anmeldelse
Besvarelse fra OvuSense
Thank you for taking the time to write a review and share your experience with us. We always value our customer’s feedback and actively look for ways to improve.
I am sorry to hear that you were upset after placing your order. Rest assured that this is not the experience we want for our customers. We do try our best to inform customers of incompatible phone models via the FAQs and again via a pop-up message after purchasing. The pop-up message does give customers the option to contact our Customer Support Team should they need to cancel their order or have any queries. As I am sure you can understand, there are so many different phone models and makes on the market, it is impossible to list all of these on the basket/webstore page. That being said, I completely understand your concerns and will of course pass on your comments to the Team.
Whilst the OvuSense sensors can connect with the Samsung Ultra models, it can be extremely difficult. With larger handsets, we find that it is harder for Users to locate the inbuilt NFC antenna and find the optimal connection spot when attempting to connect to the sensor. As a result, we have taken into consideration customer feedback and have listed the Samsung Ultra Series as incompatible. I am so pleased that you have been able to connect to your handset! I hope this helps to explain why it may sometimes take longer than expected to download your data. If you have access to another phone, you may find that a different model is easier to download to.
It may help to know that you can reach out to the Customer Support Team 7 days per week via your OvuSense App under the Help section. The Team will be happy to answer any questions that you may have regarding your data/charts or assist with any connection issues. We love to hear how our customers are getting on, so please don’t hesitate to reach out!
Best Wishes,
Kate S.
Customer Support Advisor
Doesn’t work for pcos
I used this for 5 cycles it only detected 1 cycle at the beginning despite me wearing it every day. One cycle it detected an ovulation a day before my period which was clearly wrong. I found the device really hard to use each morning it would take 5 minutes to download the data the instructions made it sound like it should have been instant.
I can imagine for a lot of women the device would be helpful, but unfortunately it wasn’t for me.
1. marts 2024
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi Megan,
Thanks for taking the time to leave some feedback.
I am very sorry to hear that you encountered some difficulty connecting your sensor. If you would like to reach out to our Customer Support Team, they will be happy to troubleshoot through the issue with you. Simply tap on the “Help” icon in your OvuSense app or visit the website to contact us.
It may also help to know that the OvuSense Customer Support Team can review your data at any time. If you would like to have your previous charts reviewed, please let us know and we can arrange that for you.
In addition, I can see that you have the Annual Subscription which includes a complimentary consultation with one of our highly experienced Fertility Nurses. If you haven’t already, you can book a consultation to discuss your cycles and fertility journey in more detail. Please contact Customer Support for more information.
Kind regards,
Kate S.
Customer Support Advisor
OvuSense
Convenient for recording BBT but not much else.
I’m on my fourth cycle of using OvuCore although my first cycle was only about half the month because of when it arrived so on my third full cycle.
My first sensor broke after about 2.5 months and after a tedious customer service process I was sent a replacement.
The app has ‘confirmed’ ovulation on a day that is 2-3 days before my actual ovulation date every month so far and the predicted ovulation window has never been anywhere close yet. It’s useful for recording my BBT because my sleep is too disrupted for conventional methods but I can’t use it in isolation as an ovulation predictor or tracker because of how inaccurate it is.
I also have no idea how to access half of the services I’ve paid for with my subscription because I can’t find them anywhere on the app and there’s no online version of the member section.
16. marts 2024
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi Caroline,
Thank you for taking the time to write a review, we always value customer feedback.
I am very sorry to hear that you experienced some difficulty connecting your sensor. As OvuSense is a medical device, we are required to carry out extensive troubleshooting steps and would like to thank you for your patience during this process. I am pleased to see that you have since received a replacement sensor and have been able to connect your new sensor successfully.
We are always more than happy to review your charts at any time. If you have any concerns regarding your data, please reach out to our friendly Customer Support Team who will be able to assist you. Simply tap on the Help icon > Contact, in the OvuSense app.
I can see that you have the One-Time Subscription, which includes access to the OvuSense Pro Portal. You can log in here: https://pro.ovusense.com/user/login
You are also eligible for a complimentary Fertility Nurse Consultation. Please contact the Customer Support Team for details on how to book.
I hope that helps and we look forward to hearing from you soon.
Kind regards,
Kate S.
Customer Support Advisor
Cannot recommend this product highly enough!
After well over 8 years of struggles to conceive (I have Prolactinoma, PCOS and MTHFR) and the NHS giving up on me, the ultimatum that IVF was my only hope of becoming a mother. During my despair I found this amazing device which helped me figure out what was going on with my cycles, told me so much about my fertility, despite my challenges.
A chat with the Ovusense nurse, and a nutritionist later, I made some positive changes to my lifestyle, added the right supplements and because of Ovusense I knew exactly when I was going to ovulate. 3 months later *bam* pregnant. My first ever positive test, my son born 9 months later. Then 2 1/2 years later, added a daughter within 2 months of starting to try again.
Any issues I ever had were dealt with quickly and sensitively by the customer services team and or the Admin on the Facebook groups. The support I’ve received overall is incredible. My connectivity issues were with my phone and not actually the device. Once they were sorted, it was easy.
Thank you Ovusense Team, you helped me turn it all around, saved me from IVF and helped me fulfil my dream to become a Mum.
17. januar 2024
Uopfordret anmeldelse
Besvarelse fra OvuSense
Hi Kirsty - Thank you for taking the time to leave a review and share your experience.
We are so pleased that you found OvuSense to be such an invaluable tool for tracking and learning more about your cycles.
It’s amazing to hear the journey that you have been on and that OvuSense helped you to conceive – not once but twice!
Best Wishes, Kate S.- Customer Support Advisor, The OvuSense Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.