Really disappointing customer service. I bought an Outsmarted game from a charity shop to give a pre-owned game a new life while supporting a good cause. Unfortunately, the licence key was mi... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
When is first purchased this game about 3 years ago it was brilliant!then about a year or so ago they changed a few things like ring questions and when u get all the rings you get a final amount of qu... Se mere
This is a brilliant idea and we really love that you don’t have to be in the same place to play. We often loop in our daughter and her friends who are away at university and it works really well... Se mere
Virksomheden har svaret
Best board game there is!! All the quiz board games others we've had are gathering dust as we've been through all the questions and got bored. Outsmarted is amazing with how interactive the features a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Outsmarted - The Live TV Quiz Show Family Board Game.
Kontaktoplysninger
Capital Office, 160 Kemp House, 152 City Road, EC1V 2NX, London, Storbritannien
- support@outsmarted.co.uk
- outsmarted.co.uk
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Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A great family game - don’t be put off
The mixed reviews made me hesitate, but I am really glad that I went ahead. This has been a hit with the family with ages 8 to 82. The ability to select the categories and provide younger players with more assists and time means that the playing field is much more level. In fact it caused delight amongst the kids that the strongest quizzer (me!) came last three times in a row.
The kids insisted on joining with devices and they do have a tendency to drop out periodically but this may be the device locking and reconnection is swift.
My one criticism is that it is often hard to see the difference between kids’ questions and adult or teen ones.
From a gameplay perspective (for feedback purposes) there should be the ability to get out of a ring question if you realise that you are useless at the subject - getting 5 successive music questions wrong is a little boring, however funny your 8 year old finds it to watch!!
Overall, I rarely write reviews but think it is important for people to know how good this game is given the other critical reviews.

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Bought this game for a pre Xmas party
Bought this game for a pre Xmas party, had so much trouble getting it set up, played for a bit, but questions were sometimes so difficult wasn’t suitable for all ages playing.
Tried to play again on Boxing Day & gave up in the end as couldn’t even get past the loading it up was non existent!!!

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Good game some glitches
The game is really good and we enjoyed playing it but it keeps glitching and chucking ppl out of the game and then you can’t rejoin!
Bit of a pain but but when it works it’s really good

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Unzuverlässig
Ansich wäre es ein sehr gutes Spiel wenn nicht ständig Verbindungsprobleme auftreten würden. Beim Spiel mit min. 2 Geräten im gleichen W-LAN bleibt meist eine App im Verlauf des Spieles hängen. Ob Hauptgerät oder Nebengeräte. Was auch vorkam das am Hauptgerät der Ring gewertet wurde und auf dem Nebengerät nicht. Wenn ich mir jetzt ausmale mit anderen Spielern zu spielen die an unterschiedlichen Standorten sind und dann ein Gerät nicht den aktuellen Spielfortschritt anzeigt, brauche ich nicht mal anfangen. Nervt extrem, da man für diesen doch hohen Preis (50€) bei weitem mehr Qualität erwartet. Werde es ziemlich sicher wieder zurück geben, ist extrem Schade da es ein Weihnachtsgeschenk war.

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Constantly Crashing
Great concept but after playing around 15 mins into a game the app keeps freezing or crashi g continously disconnecting other player or simply just freezing very annoying and what has been a expensive purchase is usless to play
Edit
Thisbis being played all on new device not old ones like you seem to think
We have never been able to have a full game yet very disappointing

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Idee is leuk maar…
App op je telefoon heeft een slechte interface. Tekst is veel te klein. Tijd uitzetten werkt niet. Plaatje zorgt vaak voorverwarring (want misleidend) en neemt veel ruimte in beslag. Ik heb dit spel al een 10x gespeeld. Alle vragen die ik goed had waren gegokt. Echt jammer want het idee is echt goed.

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Absolute garbage
Absolute garbage. Allows you to set up the game and then crashes as soon as somebody tries to take a turn. This is a one year old tablet and then a current phone. Just how is this so bad? Kids in tears. Cheers guys.
Edit: Tablet was Lenovo Tab M10. Phone was Pixel 8. Both devices allowed you to register, begin to start game, then as first team name starts to appear app force quits. Looked like out of memory issue. Closed everything and rebooted devices. Same. Eventually got it to run on mum's Pixel 10. But be aware that the device requirements for this game are sky high. If you or your kids have devices even a few years old it won't work.

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Not the best first experience
The game was set to the correct difficulties for the children (junior / teen/ adult) but the kids were getting questions asking about Palestine and Shakespeare and we were getting asked about Taylor swift and skibidi toilet. Seemed back to front. Also players kept being disconnected and the videos to explain the rules need a lot of work as we were still confused on how to move the pieces. Kids got bored as couldn’t answer any questions correct. Being able to take someone out of the game when they have decided to quit would be a good feature. Not the best experience!! We will have another go though

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This used to be a great game
This used to be a great game. However, since the update they've changed it a lot for the worse. It has become hard to the point of being borderline unplayable.

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Useless game
Useless game, app continually crashes. Unusable and a great waste of both time and money. Don't waste your time

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Das beste Spiel ever!
Mit jetzt 66 Jahren ist das das geilste Spiel, das ich je kennenlernen durfte! Es hat Suchtpotential. 😁
Man kann es mit echten Spielfiguren und echtem Spielbrett spielen; man kann es aber auch komplett digital (einschließlich virtuellem Spielbrett) spielen. Dabei hat jeder entweder sein eigenes Smartphone/Tablet, oder man teilt sich ein Tablet.
Noch cooler ist es, wenn man den Screen auf dem Fernseher wiedergibt (mirroring).
Habe heute gleich ein zusätzliches Kategorienpaket gekauft.
Wir können gar nicht mehr aufhören zu spielen. 😂

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it's really a poor game crashes all the…
it's really a poor game crashes all the time. the game itself has a board but no order to it you just roll a dice and go wherever you want. and the customer service is bad full of people with attitude problems who just make policies on the spot

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False Advertising or a Scam, you decide
No idea what the game is like but the company are terrible.
Right now if you go on the site it will tell you free next day delivery, except that's a total lie and they know it (so it's not an error or mistake)
I ordered on the 21st but as it was fairly late in the day i figured it would get sent on the 22nd for delivery on the 23rd because let's be real that's how "next day" works
By late on the 22nd I'd not received a despatch notification so I emailed for help at which point they admitted they had no stock. I asked them why the website still said "next day delivery" and allowed people to order thinking they'd get it next day and they simply stopped replying.
Even if you give them the benefit of the doubt and assume they didn't know they had no stock until the 22nd that still means they've been guilty of false advertising since then and have been selling the product falsely from that point on. There's no mistake, no error because that would imply they've made effort to correct it, but they haven't, it's a scam plain and simple.
Avoid this company!

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Next day delivery my ar*e
Looked great. Loads of positive comments on the reviews. Next day delivery. ordered on 21st I though great be here by Xmas. But no. No date set until I checked today on 23rd Dec. Arrival 27th Dec. No good to me. Since seen other reviews stating it has in app purchases at £2.50 a game. Delivery is poor and on thus point I more than agree. Avoid.

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Item never arrived, next day delivery falsely advertised
Ordered this item on 21/12… outsmarted website advertised free next day delivery and it stated most items sent out same day (mon-sat ordered before 1pm) and its sold out everywhere else so i thought perfect il order it as they seem really ‘on it’ however its now 23/12, website shows it still has not even be shipped, website advertises responses take a few hours, its been 17+ hours so far and no response despite me reaching out twice.
I guess this is not coming in time for xmas?! Or at all?!
Website should not be advertising next day delivery if they cannot fulfil this! Stop taking orders if u cant keep up with demand!! Now im £30 down and no game for christmas!!!!

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Also wir können dieses Spiel nicht…
Also wir können dieses Spiel nicht weiterempfehlen!! Verstehen diesen Hyper darum überhaupt nicht und schon gar nicht die ganzen positiven Bewertungen davon haben wir uns nötigen lassen dieses zu kaufen. Habens zurückgeschickt.
Erstmal dort die Vorbereitung ziemlich lange ziemlich kompliziertes ganze einzurichten und im Endeffekt sitzt nachher jeder mit seinem Handy davor und wozu das Spielbrett und figuren gebraucht werden.... keine Ahnung. Es ist eigentlich ein reines Handyspiel. Hat uns in keinster Weise abgeholt, da ist ja jedes Wer wird Millionär oder trivial pursuit spannender

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WORST CUSTOMER SERVICE EVER
WORST CUSTOMER EXPERIENCE EVER!
They just do not care!
Avoid this company!

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Don’t normally write reviews but….
Don’t normally write reviews but….
Purchased this item on the 27th November as a Christmas gift. Something a little bit different. Delivery was very late so I assumed Evri was delivering it. Contacted them on the 20th December to be told it’s been lost in transit and they couldn’t guarantee delivery before Christmas, Extremely disappointed with the service I’ve received. You would assume they would ensure that it was delivered before Christmas as I had ordered so far in advance! This wasn’t the case ! After reading the reviews it looks like I might have dodged a bullet!

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Brought the family together (37,35,10,7…
Brought the family together (37,35,10,7 years old). Rather than the kids on their tablets in their rooms. Was fun and easy enough to set up.
If not already a feature, maybe worth capping the amount of turns one player can have, as we have some smart cookies who hogged the questions and gained rings without others getting a turn.

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Service après-vente déplorable
Service après-vente déplorable, j'ai acheté le jeu deux fois pour l'avoir, car mauvaise adresse a la commande, signalé dans les cinq minutes, mais sois disant impossible de modifier auprès du transporteur, de l'escroquerie. le jeux est un copié collé d'un trivial poursuit, sauf que c'est pas des Camembert mais des anneaux. le côté utilisation du téléphone est bien foutu. Le jeu est bien foutu. Le SAV est une mascarade. »

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