Orionairsales Anmeldelser 

Ordered a unit from Orion. after a few months the unit stopped working so they promptly organised a repair. Unfortunately that was the last I ever saw of my unit. They said they'd send a replacement but I've heard nothing since.

I've called, emailed and used their online form to try and get a response.

The aftercare is really poor.

Horrific experience avoid at all costs. Ordered LG Aircon Unit x 2 cost £608 received but not what we required contacted customer service agent Emi to be told they don't accept returns on LG Air Con we ordered them now they are ours. I quote 'Exactly what are you trying to achieve here?' his attitude is horrendous. No other recourse for our money back £608 to a small charity devastating!

I purchased a Meaco Arete 25L dehumidifier on 3/12/23 as the item was “In Stock”. Was waiting to be informed of delivery but hadn’t heard anything week later. Looked at Trustpilot to see other people had had issues with the company not answering calls or emails. Tried calling, no answer, but the message inbox was full so I couldn’t even leave a message. Decided to email and said I was going to do a “chargeback” if no response by end of that day. Had a call within 5 minutes… great I thought, until I was informed that my dehumidifier was “on a container ship somewhere and was expected end December to Mid January”… as far as I understand the concept of “in stock” this means item is in your stock room and being sent out straight away !!! Unfortunately the chap could not grasp that idea and said that all the ones on the container ship are spoken for from “in stock”. I demanded my £364 back and brought one from another retailer which arrived the next day. Do not buy from this site (unless you call first to ensure the item actually exists!) to avoid disappointment and inconvenience.

This service was faultless from start to finish. Having just completed a full home renovation, the Aircon was one of the last jobs. I had been quoted by a few local 'specialists' who clearly saw an opportunity to exploit someone with little knowledge.

The experience with Orion and Alpha, who fitted three units for me, could not have been different. Everything from helping me to choose the right equipment through to the smallest detail regarding the installation was taken care of with care and professionalism.

I highly recommend Orion and Alpha.

Ordered a sensor, description should have been the correct one. Arrived and it wasnt correct. No reply from orionair at all... Online bots tell you to email and then ignore. Phone calls go unanswered. Emails ignored. Progressing to chargeback now.

Really impressed with the whole experience, from a quick competitive quote, to booking in and having the works installed. We had to wait a few weeks for the install team as we ordered the units in the middle of the summer. The install team were impressive, they worked hard to get the installation complete and cleaned up behind themselves so you wouldn't of known they had been there. Overall very professional, great communication. Would highly recommend.

Needed some info on replacement boards, clearly stated in the first email what the problem was and if they could get them.
Received a reply saying they identified the units from the photos I sent and asked what I needed....well I made it quite clear in the first email !!!! So I sent it again,..no reply....and again....no reply......good job I read the other reviews on here.....wouldn't order anyway now. As much use as a chocolate tea pot.
Go elsewhere folks !!!!

Terrible customer service. Made an order last Thursday for an AC unit £522. Received a refund from PayPal the following Tuesday and when contacted the company they “conveniently” had technical issues and told me to re order.

When doing this the prices had gone up £150!!! Again I emailed and they told me they had a price increase over the weekend and cannot offer original price! So their “convenient” technical issue had try to result in me paying a lot more!

Stay away from this company and look around as I found other companies offering same price.

They have lost a lot of trade by doing this to me. Which they obviously don’t need in the current climate.

Fantastic and speedy service. Ordered a new unit and it arrived the following day.
Very helpful and friendly staff especially Anthony Jones. Prepared to go the extra mile

Orion fix all the issue within 1 weeks. Alpha Hvac engineer (Nick) was away on holiday and came back to fix the problem the day he got back. Turns out it was my builders fault anyway. So ignore the last review of mine, I can’t delete it now. Great people’s to deal with in the end

Absolutely thrilled, great customer service by Anthony. Placed the order on late Friday for Toshiba Air con
Arrived Tuesday. Thanks Anthony for your excellence service and communication. I would definitely recommend and use again. 😊

Had trouble purchasing a part for my heat pump. Spoke to Ermi at Orionair to confirm the part and placed the order. Yet to arrive but he made me feel confident about my order. He was also helpful with his advice

Luke Jones saved my winter... I'm from Sweden, searched for a compressor to my heatwaterpump that was nilled all over the world and he fixed that it came to me in a couple of weeks... Thank you.. // Magnus

I rang up looking for a part for a 20 year old Daikin system. He was professional and prompt, and part arrived the following day.

Very bad service. If you check their website, everything is in stock but when you order then stock finish. If you buy anything you will get it when season will pass. Better buy somewhere else

Ordered air con unit which arrived ok. Council then advised unit against planning conditions. Arranged return within Distance Selling Regs and units on pallet as delivered.

Was then told a restocking fee of over £300 would be charged even though this is in breach of DSR. Now taking up with Trading Standards….

Hopeless. Emails all bounce, phone not answered (for 2 weeks). Eventually I got through and they told me some nonsense.

Ordered an obscure wired module for A/C unit, they were the only one to claim to have it in stock. After countless emails, calls, live chats attempts, there was nothing from Orion Air Sales. No response, no item, nothing at all, their contact emails route through to a gmail account which is making me suspicious, clearly not a professional outfit. Really poor service from them. We’ll never use again now I have to contact credit card company for refund.

Shocking company, awful customer service. Ordered an AC system for my house, after some issues and them not getting back to me via email, I eventually spoke to someone on the phone, the conversation wasn't going their way so they started swearing, getting very angry and put the phone down on me.

Counterfeit part !!!
The product does not match ATEX certification.