Ordered a portable Air con unit for my sons bedroom, as he spends a lot of time gaming or editing videos for his Youtube channels. So with the recent heatwave we needed something to cool his roo... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Fantastic customer service! I would 100% recommend this company. I placed my order one day and received it the very next day at no additional cost. That's what I call excellent customer service. I'... Se mere
Virksomheden har svaret
A smooth and excellent service from an excellent company. When I went to collect the product I had ordered, the really cool guy that gave it to me gave me a fist bump, and I felt really welcome. Offer... Se mere
Virksomheden har svaret
I've had my Lux Air Portable Air Conditioning Heat Pump - 3.5kW (12000 Btu) for 6 months now and couldn't be happier. For me personally it was easy to browse the site for a unit suitable for me, order... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We are the UK's leading supplier of air conditioning, catering to heating and cooling requirements in residential and commercial spaces. Our commitment to customer satisfaction drives us, as we strive to provide a reliable, professional, and friendly service. As a prominent renewable energy supplier in Britain, we offer competitive prices without compromising on energy efficiency. Our extensive range of climate control products ensures we cater to all domestic and commercial requirements, making us your go-to destination for heating and cooling solutions. We are entrusted by the leading brands across the cooling & heating industry.
Kontaktoplysninger
Unit 7 Kenfig Industrial Estate, SA13 2PE, Margam, Storbritannien
- 01656 838797
- sales@cooleasy.co.uk
- cooleasy.co.uk
4,5
Fremragende
65 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Customer service was shocking
Customer service was shocking, don’t respond to emails on time, don’t answer phone calls, love talking over you when you’re talking, love arguing with customers! I would at all cost avoid buying from this company, abrupt and was told the director was worse ha!
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra CoolEasy Ltd
Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with your experience.
We appreciate that return requests can be disappointing when the outcome isn't what you were hoping for. However, in this instance, your request to return the item was made over four weeks after delivery and over 3 weeks since the last communication, which is outside our stated 14-day returns policy. As this policy is clearly outlined before purchase and on our website, we were unable to authorise a refund.
Our customer service team initially explained this, and when you requested further escalation, the matter was discussed with our General Manager, who confirmed the same decision in line with our policy. We understand this was frustrating, but our team can only apply our returns policy consistently and fairly for all customers.
We always aim to remain professional and respectful, even during difficult conversations. We regret that this discussion became frustrating for everyone involved, particularly after an extended call, but we do not believe it would have been appropriate to continue escalating the matter when the outcome could not change.
We value all customer feedback and continually strive to improve our service. While we're sorry that we couldn't provide the resolution you were seeking, we stand by the decision made in accordance with our published returns policy.
Good service and delivery very fast
Good service and delivery very fast . Seems to be a good quality product and fitted easy and worked well
22. juni 2026
Besvarelse fra CoolEasy Ltd
We're delighted to hear that you were happy with our service, the fast delivery, and that you found the product to be of good quality. It's also great to know it was easy to fit and is working well for you.
We really appreciate you taking the time to share your experience, and we hope you continue to enjoy your purchase. Thank you for choosing CoolEasy!
Besvarelse fra CoolEasy Ltd
Thank you for your 5-star review!
We're so pleased to hear that you found the ordering process easy and that your delivery arrived quickly. Providing a smooth shopping experience and fast service is something we always strive for.
Thank you for choosing CoolEasy, and we hope to welcome you back again in the future!
A smooth and excellent service
A smooth and excellent service from an excellent company. When I went to collect the product I had ordered, the really cool guy that gave it to me gave me a fist bump, and I felt really welcome. Offered to carry the product out to the car for me. Excellent service, thank you very much.
24. juni 2026
Besvarelse fra CoolEasy Ltd
Thank you so much for your amazing review!
We're thrilled to hear you had such a positive experience collecting your order. It's great to know our team made you feel welcome from the moment you arrived, and we're especially glad the friendly service (and the fist bump!) helped make your visit memorable. Going the extra mile for our customers is what we aim for, so it's wonderful to hear the offer to carry your purchase to your car was appreciated.
We'll be sure to pass your kind words on to the team—they'll be delighted to hear them.
Thank you for choosing CoolEasy. We really appreciate your support and hope to see you again soon!
This product is Cool and ordering was Easy
Ordered a portable Air con unit for my sons bedroom, as he spends a lot of time gaming or editing videos for his Youtube channels. So with the recent heatwave we needed something to cool his room down.
Ordered the Lux Air KYR-07CO which my son has found works great. He uses it about 4 times a day to regulate his room temperature. You certainly notice the difference within a few minutes of it going on.
CoolEasy website was well laid out and we were kept informed with each stage of the purchase/delivery. Only thing that we have had issues with is registering the units warranty as the web link on the instruction booklet does not work.
Other than that would definitely recommended CoolEasy to family and friends
24. juni 2026
Besvarelse fra CoolEasy Ltd
Thank you so much for taking the time to leave such a detailed review and for recommending CoolEasy to your family and friends. We're delighted to hear that your son is pleased with the Lux Air KYR-07CO and that it's helping keep his room comfortable, especially during the recent heatwave.
It's also great to know that you found our website easy to use and that you were kept informed throughout the ordering and delivery process.
We do apologise for the issue with the warranty registration link in the instruction booklet. Please don't worry, there is no need to register your warranty separately. We handle all warranty claims internally, so should you ever experience any issues with your unit, simply get in touch with our customer service team and we'll be happy to assist you.
Thank you again for your kind words and for choosing CoolEasy. We hope your son continues to enjoy many hours of cool, comfortable gaming and video editing!
Great!
The person who handled my order was friendly, helpful and quick! Super speedy delivery and great customer service couldn’t recommend enough
23. juni 2026
Besvarelse fra CoolEasy Ltd
Thank you so much for your wonderful review!
We're delighted to hear that you found our team friendly, helpful and efficient, and that you were pleased with both the speedy delivery and the customer service you received. Providing a smooth experience from start to finish is exactly what we strive for.
Your recommendation means a great deal to us, and we really appreciate you taking the time to share your experience.
Thank you for choosing CoolEasy, and we hope to serve you again in the future!
Simple process
Simple process, great product and quicker than expected delivery - thank you.
22. juni 2026
Besvarelse fra CoolEasy Ltd
Thank you for your fantastic review!
We're so pleased to hear that you found the ordering process simple, are happy with your product, and that your delivery arrived even quicker than expected. That's exactly the experience we aim to provide for all of our customers.
Thank you for choosing CoolEasy, and we really appreciate your kind feedback. We hope to welcome you back again in the future!
Great Service
18. juni 2026
Besvarelse fra CoolEasy Ltd
hank you for your 5-star review!
We're delighted to hear that you were happy with the service you received. Your kind feedback means a lot to our team and motivates us to continue providing the best possible experience for our customers.
Thank you for choosing CoolEasy—we hope to see you again soon!
Disappointing service—still waiting for my order.
I ordered an air cooler that was advertised with next-day delivery. A full working week has now passed, and I still have not received the product I paid for. To make matters worse, customer service has been completely useless. I was promised a delivery update, but nobody ever got back to me. Let's just say I am a very unhappy customer right now and would not recommend buying from them.
28. juni 2026
Uopfordret anmeldelse
Besvarelse fra CoolEasy Ltd
Thank you for your feedback, and we're genuinely sorry for the delay in receiving your order and for the lack of communication you experienced.
Unfortunately, during the recent heat wave we received a completely unprecedented volume of enquiries and orders, which placed significant pressure on both our customer service team and our dispatch operations. While this helps explain the delays, we fully appreciate that it does not excuse the frustration caused, especially after you were expecting next-day delivery.
We understand how disappointing this experience has been, and we sincerely apologise for not meeting the standard of service you expected from us. We have been working hard to process the backlog as quickly as possible and improve our response times.
Thank you for your patience and for bringing this to our attention. We hope you'll consider giving us another opportunity to provide the level of service we're known for.
Fantastic customer service
Fantastic customer service! I would 100% recommend this company.
I placed my order one day and received it the very next day at no additional cost. That's what I call excellent customer service. I'll definitely be ordering from them again!
21. maj 2026
Besvarelse fra CoolEasy Ltd
Thank you so much for your fantastic review!
We're delighted to hear that you had such a positive experience with our customer service and that your order arrived the very next day. We always aim to make the ordering process as smooth and convenient as possible, so it's great to know we delivered on that promise.
Your recommendation means a lot to us, and we're thrilled to hear that you'll be choosing CoolEasy again in the future.
Thank you for your support, and we look forward to serving you again soon!
One of the best companies I’ve dealt…
One of the best companies I’ve dealt with. Will definitely buy from them again
9. juni 2026
Besvarelse fra CoolEasy Ltd
Thank you so much for your fantastic review!
We're delighted to hear that you had such a positive experience with CoolEasy. Knowing that you rate us as one of the best companies you've dealt with means a great deal to our team.
We really appreciate your support and your kind words, and we're thrilled to hear you'll be shopping with us again. We look forward to welcoming you back in the future!
Thank you for choosing CoolEasy.
Good professional advice
Good professional advice, easy to order and great delivery of a unit on a palette.
12. juni 2026
Besvarelse fra CoolEasy Ltd
Thank you for your great review!
We're delighted to hear that you were happy with the professional advice you received, the easy ordering process, and the delivery of your unit. We understand that larger items require extra care when being delivered, so it's great to know everything arrived smoothly and safely on a pallet.
We really appreciate you taking the time to share your experience and thank you for choosing CoolEasy. We hope you enjoy your new unit and look forward to helping you again in the future!
customer service was brilliant as well…
customer service was brilliant as well as the delivery
3. juni 2026
Besvarelse fra CoolEasy Ltd
Hi John, thank you for taking the time to leave a review! We are glad to hear that we were able to assist you with your orders and that everything was delivered quickly. Should you ever need further assistance from us please let us know.
Thank you again for choosing CoolEasy!
Besvarelse fra CoolEasy Ltd
Thank you so much for the review!
We are glad to hear that we were able to assist with your purchase of your portable Air Conditioner, and that it arrived quickly without delay.
Should you ever require additional assistance, do not hesitate to contact us. Thank you again for choosing Cool Easy!
Easy process and spot on delivery
Easy process and spot on delivery, stand out was customer service that replied to an email within an hour or so on a Friday, thats top service.
20. maj 2026
Very easy app to use and place an…
Very easy app to use and place an order. The goods arrived next day as stated really good service. We haven’t really had the weather yet to use the AC but we haven’t turned it on and tried out all th controls which do as they should.
23. april 2026
Ordered few bits now very helpful lots…
Ordered few bits now very helpful lots of updates always arrive well packaged
30. marts 2026
Air Conditioning Unit
I was looking for a home air-conditioning unit. I came across Cool Easy on my research results. I left a voice mail on there customer service voice mail. I got a call back from Euan and he spent almost 1 hour talk to me about the options for home air con. I live on a council flat so portal air conditioning was the only option for me. Euan was patient and very helpful with explaining all the products. I needed my time to research the options. I decided on the Lux Air Portable Air Conditioning Heat Pump - 3.5kW (12000 Btu).
I had it arrived to day and it was set up with in about 40 minutes by the time I put the hose together, and placed on the window mesh cover. Euan is a lovely staff member. I sent him an email with how I setup my Air conditioning unit and asked how to setup the water hose. Euen sent me an email with the guide. Grate customer service and very happy with the product. As I have Autism and Adhd I get very hot when sleeping and the air conditioning is key plus the summer will be here in a few months.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra CoolEasy Ltd
Thank you so much for your thoughtful and detailed review!
We’re really pleased to hear that Ewan was able to support you so thoroughly and patiently while you explored your options. It’s important to us that every customer feels informed and comfortable before making a decision, so it’s great to know he made that process easier for you.
We’re also glad your Lux Air Portable Air Conditioning Heat Pump arrived safely and that you were able to get everything set up without too much trouble. It’s good to hear the follow-up support helped as well - Ewan will be delighted to know his guidance made a difference.
Your feedback about how important the unit is for your comfort, especially with warmer months approaching, really means a lot. We’re very happy to know the product is already helping, and we hope it continues to make your space much more comfortable.
If you ever need any further assistance, please don’t hesitate to reach out - we’re always here to help.
Thank you again for choosing Cool Easy!
Problems resolved immediately - amazing service.
I had a couple of problems with the order and CoolEasy did not hesitate to resolve the problem quickly and at no cost to myself. Fantastic and responsive service. I would highly recommend them as a supplier since this is always one of your biggest concerns - what happens if things don't go to plan.
16. marts 2026
Uopfordret anmeldelse
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