Ordered a portable Air con unit for my sons bedroom, as he spends a lot of time gaming or editing videos for his Youtube channels. So with the recent heatwave we needed something to cool his roo... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Fantastic customer service! I would 100% recommend this company. I placed my order one day and received it the very next day at no additional cost. That's what I call excellent customer service. I'... Se mere
Virksomheden har svaret
A smooth and excellent service from an excellent company. When I went to collect the product I had ordered, the really cool guy that gave it to me gave me a fist bump, and I felt really welcome. Offer... Se mere
Virksomheden har svaret
I've had my Lux Air Portable Air Conditioning Heat Pump - 3.5kW (12000 Btu) for 6 months now and couldn't be happier. For me personally it was easy to browse the site for a unit suitable for me, order... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We are the UK's leading supplier of air conditioning, catering to heating and cooling requirements in residential and commercial spaces. Our commitment to customer satisfaction drives us, as we strive to provide a reliable, professional, and friendly service. As a prominent renewable energy supplier in Britain, we offer competitive prices without compromising on energy efficiency. Our extensive range of climate control products ensures we cater to all domestic and commercial requirements, making us your go-to destination for heating and cooling solutions. We are entrusted by the leading brands across the cooling & heating industry.
Kontaktoplysninger
Unit 7 Kenfig Industrial Estate, SA13 2PE, Margam, Storbritannien
- 01656 838797
- sales@cooleasy.co.uk
- cooleasy.co.uk
4,5
Fremragende
65 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Service was amazing and a great company…
Service was amazing and a great company to buy from. Customer service was friendly and polite and product knowledge was superb.
Does exactly what it says. Cools the room down quickly and efficiently. Not too noisy and has lots of different settings. Helped us in the recent heatwave with our British bulldog! Will definitely use again.
1. december 2025
Uopfordret anmeldelse
Excellent
Ordered an air conditioning unit and arrived very quickly. Also, they were the best price i could find on the internet.
28. december 2024
Uopfordret anmeldelse
A/C unit
Bought this unit as I wanted 1 to cool my whole house not just 1 room it works perfectly for my needs, I ordered it after the cut-off for next day delivery but still came next day what more can you ask for plus I like supporting local businesses rather than big organisations I would recommend cooleasy 100%
17. maj 2025
Uopfordret anmeldelse
Great company to purchase this unit…
Great company to purchase this unit from. Very knowledgeable and helpful. Unit is just what I wanted and at a good price too. Would highly recommend Cooleasy and wouldn’t hesitate to use them again
20. juni 2025
Uopfordret anmeldelse
Best customer service ever- they aren't…
Best customer service ever- they aren't just selling boxes, these guys really know what they are talking about. Will definitely be buying from them again (and again...). Highly recommended. Thanks.
18. april 2025
Uopfordret anmeldelse
Fast service, cracking cooling
Fast service. Great tracking. The machine is excellent. I have it running 24/7 in 75%+ humidity around 28c.
The machine produces 30ltrs of water a day and whatever temp is set is reached.
31. oktober 2025
Besvarelse fra CoolEasy Ltd
Thank you for your detailed feedback! We’re really pleased to hear the service, tracking, and performance of the machine have all met your expectations. Producing 30 litres a day in those conditions is impressive — great to know it’s working exactly as intended.
Hi just what I ordered and works great
Hi just what I ordered and works great
Cheers
1. september 2025
Besvarelse fra CoolEasy Ltd
Thanks for your review! We’re pleased to hear the Air X Pro air purifier is working great and was exactly what you were looking for. Cheers, and thanks for choosing Cooleasy!
Besvarelse fra CoolEasy Ltd
Thank you for your kind feedback! We’re really pleased to hear that everything was handled quickly and without any hassle. If you ever need anything else, we’re always happy to help.
AVOID
AVOID: If you live outside Wales, avoid Cooleasy. Returning a large appliance cost me hundreds in courier quotes, with no help from the company, even though I cancelled within the legal 14-day period. Delivery is easy, but returns are a nightmare.
30. september 2025
Uopfordret anmeldelse
Besvarelse fra CoolEasy Ltd
Thank you for taking the time to share your experience. We’re sorry to hear that returning your item was difficult — we understand how challenging arranging courier services for large appliances can be.
While customers are responsible for return shipping under the standard 14-day cancellation policy, we are always happy to provide guidance where possible, and we regret if you felt unsupported during the process.
We’ll be reviewing your feedback to improve the clarity of our returns information and the assistance we provide. If you would like us to look into your case directly, please feel free to contact us - we’d be glad to help however we can.
I was surprised just what it took to…
I was surprised just what it took to clear the air in the kitchen. I'm thrilled with the result of the system and the way it works.
2. januar 2025
Uopfordret anmeldelse
Besvarelse fra CoolEasy Ltd
Thank you so much for your review! We’re delighted to hear that the system performed better than expected and made such a noticeable difference in your kitchen. It’s great to know you’re thrilled with how well everything works.
If you ever need any help or have questions down the line, we’re always here to assist. Enjoy the fresh air!
worse heater i’ve ever seen and bought…
worse heater i’ve ever seen and bought and i get loads for work. having to pay to return an item you don’t want and is absolutely insane. your products are not want u say they are.
customer care is rubbish.
rude and not helpful
20. november 2024
Uopfordret anmeldelse
Besvarelse fra CoolEasy Ltd
Thank you for sharing your feedback. We’re sorry to hear that the heater didn’t meet your expectations. We understand how frustrating it can be when a product isn’t the right fit for your needs.
Our return policy follows standard practice, but we appreciate that return costs can be disappointing. We’d be happy to review your order and see whether there’s anything further we can do to assist or clarify.
If you’re open to it, please contact us with your details so we can look into this properly and help resolve the issue.
Bad customer service/Delayed delivery
Bad customer service. Communication is very poor. Unhelpful. Not supportive. They avoid doing work and try to brush you off. Very frustrating. If I can give them a - 1 I would. Ridiculous!
17. juli 2024
Uopfordret anmeldelse
Besvarelse fra CoolEasy Ltd
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that your experience with us felt frustrating and that our communication didn’t meet your expectations. This is not the level of service we aim to provide.
We take comments like yours seriously, and we’ll be reviewing what happened so we can improve the clarity, responsiveness, and support our customers receive. If you’re willing, we’d appreciate the opportunity to look into your case directly and see how we can put things right.
Please feel free to contact us with your order details - we are here to help and would welcome the chance to resolve the issue for you.
Warranty not honoured Ordered air…
Warranty not honoured Ordered air conditioning unit from this company and it developed a fault within 12 months company ignored me and did not honour the warranty if you know the unit was only eight months old this company is a bag of manure keep away you've been warned And the phone lines don't work and they do not reply to any emails
8. april 2024
Uopfordret anmeldelse
Besvarelse fra CoolEasy Ltd
HI Tim we do not use Trustpilot as a platform if you wish to get in contact with us please use our email address sales@cooleasy.co.uk
please note we are not able to trace you as a customer from your details provided above
I will never go near them again
I have dealt with this company twice before.
The first time in 2019 was great. They recommended a unit and it was more efficient - a caster broke but a replacement was sent out promptly.
It seems things go okay when they're easy. The problems arise when something non-trivial happens:
Replacing that unit when it broke around September has been a nightmare.
I purchased the same model again, what arrived has a different refrigerant (propane - which is highly flammable) and has "tropical edition" in big bold letters on the box.
The response I got "we didn't say it wasn't tropical". Genuinely via emails. If the seller was in say Brazil that might make sense - not here.
This went in circles for a while. Every fact that could be disputed was, it was like talking to a wall. That tropical versions exist was disputed. That the refrigerant changed was disputed - literally everything. It was incredibly stressful.
After speaking to citizen's advice it was a letter before court claim I got a little bit of leeway out of "if you return it we'll give you a full refund" - this is progress. This is also very difficult to do for an item that weighs 35kg when you don't drive and contains propane (that put couriers off).
It was also claimed they have evidence from the manufacturer about why it couldn't be a tropical unit, this was not forthcoming.
Whether they would have honoured that I don't know but by this point all trust had broken down and I paid the fee for the small claim's court. Each step was as dragged out as the last with responses a day before the deadline.
This experience has cost me £120 (£50 + £70 for the small claims court fee) with this big thing stuck here for what 3 months now?
I hope this warns someone off.
19. september 2022
Uopfordret anmeldelse
Besvarelse fra CoolEasy Ltd
Thank you for taking the time to share your experience. We are genuinely sorry to hear how difficult and stressful this situation has felt for you, especially after having had positive interactions with us in the past. That is certainly not the experience we want any customer to have.
We understand your concerns regarding the replacement unit and the confusion around specifications. Product models and refrigerants do change over time based on manufacturer updates and evolving regulations, but we recognise that this should always be communicated clearly and without adding to a customer’s frustration. We are sorry if our explanations were not as clear or as helpful as they should have been.
We also appreciate how challenging it can be to return a large, heavy item, and we regret that this added to the overall difficulty. Our aim is always to resolve disputes fairly and in line with consumer regulations, and we work to offer the appropriate remedies, including refunds where applicable.
We are sorry that the process felt prolonged and that communication fell short of your expectations. Your feedback is important, and we will be reviewing how we handle complex cases so we can improve clarity, responsiveness, and support for our customers.
If you would like us to revisit any aspect of your case or assist further in any way, please feel free to contact us directly so we can do our best to help.
Thank you again for bringing this to our attention.
Horrible company to deal with
Horrible company to deal with. Even though I asked their recommended F gas engineer to commission the unit I installed myself he didn’t turn up and since no one else will touch a self-installed system I was forced to test for leaks and then switch it on. All good. Worked fine for a year. Then it conked out. Replaced PCB board but no effect still blowing normal air. So it has to be the compressor. I asked for a goodwill gesture and for Cooleasy to still fulfil their 5 year guarantee. The answer was a firm NO. If you do install it yourself don’t expect these cowboys to provide any kind of useful customer support or care. I think it’s a small cowboyish outfit who are out to make a quick buck. They order from God knows where and then drop you in it if it goes wrong. I doubt very much the would have replaced the unit even if I did get an F gas engineer. Very bad stay clear.
18. juli 2022
Uopfordret anmeldelse
Besvarelse fra CoolEasy Ltd
Thank you for sharing your feedback. We’re genuinely sorry to hear about the problems you’ve experienced and understand how frustrating this situation must feel, especially after the unit had been running well for a year.
We’d like to clarify that we always aim to provide clear guidance regarding installation, commissioning and warranty conditions, and we regret if any part of this process felt unclear or unsupported from your perspective. We also understand your disappointment regarding the warranty outcome, and we appreciate you taking the time to explain your concerns in detail.
Self-installed systems can unfortunately limit the support options available from both manufacturers and third-party engineers, which is why professional installation and commissioning are required for the full warranty to apply. That said, we never want a customer to feel abandoned, and we are sorry that your experience left you feeling this way.
We’d still like to look into your case directly to ensure everything was handled correctly and to see whether there are any remaining options we can offer. If you’re willing, please contact us with your order details and the documentation from your engineer, and we will review the situation again.
Thank you for bringing this to our attention - your feedback helps us improve the service we provide.
I have waited patiently before leaving…
I have waited patiently before leaving this review as previously I had a very good experience with my first purchase. However… bought a 2nd system and explained I needed it to heat/cool an out building for my 2 young children whilst our house was being renovated. After having the system installed by an approved F gas installer (just as I did the first time for another out building, which is still working fine) it did not work. My engineer spoke with Cooleasy and they said it was a faulty PCB board and fair play sent another. After installing.. same problem, same error code. My engineer had already said at the start he thought it was the compressor and still thinks it is. I had a 2nd company take a look and they agreed.
After explaining this to Neil @ Cooleasy, he started accusing my Engineer of false reporting even though we have his emails etc then decided the best course of customer service is just to ignore myself and my engineer and hope this will go away!!
I am not about to “go away”. I have paid to have another system installed and my children are lovely and warm… as will my solicitors palms be!
4. november 2021
Uopfordret anmeldelse
Besvarelse fra CoolEasy Ltd
Thank you for taking the time to leave your feedback. We’re very sorry to hear about the difficulties you’ve experienced with your second system, especially given the circumstances with your renovation and the need to keep your children comfortable. We fully understand how stressful and frustrating this situation must have been for you.
We want to reassure you that our intention has never been to dismiss your concerns or those of your engineer. The replacement PCB was supplied based on the diagnostic information available at the time, and we regret that this did not resolve the issue. We also appreciate that other engineers you consulted have shared their own assessments, and we take that seriously.
We’re sorry if any of our communication came across as unhelpful or accusatory - that is not the service standard we aim for. We would like the opportunity to review the full details again so we can better understand what happened and determine what further support we can provide.
Please get in touch with your order information and any diagnostic reports your engineers have supplied, and we will ensure the matter is revisited promptly by the appropriate team.
Thank you again for bringing this to our attention.
I ordered a massive cooler from this…
I ordered a massive cooler from this company and I needed it as fast as I could for certain thing at work. The cooler was delivered in less then 24 hours! Absolutely stunned haha thank you guys, I will definitely order again just for this act of kindness.
19. maj 2020
Uopfordret anmeldelse
Besvarelse fra CoolEasy Ltd
Thank you so much for your fantastic review! We’re really glad we could get your cooler to you so quickly - it’s great to hear it arrived in under 24 hours and helped you out when you needed it most.
We truly appreciate your kind words, and we’d be delighted to help you again anytime. Thanks for choosing us!
I purchased a Midea System from…
I purchased a Midea System from Cooleasy in June 2018, was advised by Danny that it was better than the Panasonic which is what i originally wanted to buy, I asked him about fitment as my brother repairs A/C units on cars and he said it was very easy to fit and supplied me with plastic pipes instead of the copper ones for that reason. I used it for a few weeks in the summer of 2018 and it was working fine and didn't use it again until December 2019 and it wouldn't work!, contacted an engineer who told me that the compressor was broken and I would have to have a complete new unit as Cooleasy sold me the old system gas of R410 instead of the R32, I contacted Neil and he also told me I needed to buy a new system, which I was very angry about due to the fact that the unit worked for a few weeks and cost me £400, I contacted Midea for advice who told me that plastic pipes should not be used as they are not Industry Standard and it should be copper pipes. So it seems i have been sold old stock with no warranty !!!!
23. marts 2020
Uopfordret anmeldelse
Besvarelse fra CoolEasy Ltd
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with your system, and we understand how disappointing and frustrating this situation must have been - especially given how little use the unit had.
We’d like to clarify that we always aim to provide accurate guidance based on the information available at the time of purchase, and we take concerns about installation advice and product suitability very seriously. We’re reviewing the details you’ve raised so we can better understand what happened and ensure our processes remain clear and consistent.
Regarding the refrigerant type and pipework, installation standards and product specifications have evolved over the years, and we appreciate you bringing your experience to our attention. We are also sorry that you felt unsupported when seeking help. That is not the level of service we strive to provide, and we regret that your interaction with us left you feeling this way.
We’d still like the opportunity to look into your case directly to see if there’s anything more we can do, or if there are options we haven’t yet explored. Please feel free to contact us with your order details, and we will do our best to assist.
Thank you again for your feedback - it helps us improve both our communication and the support we provide.
First of let me say that the Midea…
First of let me say that the Midea system I bought is as good if not better than a Toshiba system i had professionally installed.
After a year the Midea system developed a fault. A leak.
I phoned Cooleasy several times, each time they said they would get hold of the engineer they use in my area. Did that happen, no. So much for support.
Now i have a problem, hot weather, no air con. I spent a lot of time on the net and on the phone trying to get somebody to check the system. Some people would not touch a Midea system and others very rude and expensive as the system was self installed.
My point is if you self install and you need help i found Cooleasy talked service but nothing happened. This was June this year.
As i wrote before the Midea system is very good but just in case you have problems, find your own installer first.
16. august 2019
Uopfordret anmeldelse
Besvarelse fra CoolEasy Ltd
Thank you for taking the time to share your feedback, and we’re pleased to hear that you’ve been happy with the performance of your Midea system. We’re very sorry, however, for the difficulty you experienced when trying to arrange support after your unit developed a leak.
We fully understand how frustrating it must have been to deal with this during hot weather, especially when you were trying to get assistance quickly. This is certainly not the level of follow-up service we aim to provide, and we’re reviewing what happened in your case to ensure we respond more effectively in situations like this.
Self-installed systems can sometimes limit the number of engineers willing to carry out repairs, but we do recognise that we should have communicated more clearly and assisted more proactively in helping you find a suitable technician. We’re taking this on board and working on improving our processes for customers who choose self-installation.
We’re glad to hear you rate the Midea system highly overall, and we genuinely appreciate your constructive comments. If you still need support or would like us to help locate an engineer now, please feel free to get in touch - we’re here to help and want to make things right where we can.
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