Optimalprint Anmeldelser 

277
•
TrustScore 3 ud af 5

2,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Agree with all the comments that this website is complete run by bots- bots on their website, bots on their Instagram. There is no way to contact them. Even when you are linked up with a human it does... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... Se mere

Bedømt til 1 ud af 5 stjerner

Too bad did not check their review before placing an order. They failed to deliver within the committed dateline and when contacted, the bot provided the Aramex tracking number by which it showed the... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Fast and efficient way to create a photo book album no doubt about that. especially when you're in a tight schedule. However, it would better if there was ideas given to create the photo book better l... Se mere

Virksomhedsoplysninger


Kontaktoplysninger

2,9

Middel

TrustScore 3 ud af 5

277 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 93 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,9

Alle anmeldelser

(277)

31 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

BEWARE

BEWARE - I was charged a different amount on my credit card and there is no way to get in touch with Optimalprint directly. I can't find a customer service email or telephone number.

13. maj 2022
Uopfordret anmeldelse
Optimalprint-logo

Besvarelse fra Optimalprint

Hi JW,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

We really want to resolve this issue for you. Please provide your order number by updating your review. Or you may contact our support team to assist you further. Rest assured, once you contact us, we will surely address everything and resolve your concerns the soonest time possible as we want you to provide the best customer experience

Our support team is available 24/7 here: https://support.optimalprint.com/hc/articles/360001447305, please let us know more details regarding your feedback and suggestions on how we can improve.

Kind regards,

Loida
Optimalprint

Bedømt til 5 ud af 5 stjerner

Quick and good

This was the quickest delivery of a phonebook by Optimal print so far. And without any errors. Well done. I have had some issues in the past but Optimal print is picking up customer service very well. I will keep on using their platform.

25. marts 2022
Bedømt til 3 ud af 5 stjerner

Different Delivery Dates, not accurate

Hi,

This is with regards to Order Number 21576541 which was placed yest, 14th March 2022. I had purchased the photobook as I thought it would arrive much earlier as stated on the website 19-20 March if I ordered before midnight. But after submitting my order yest, I received the order confirmation email stating that the estimated delivery is now 21-22 March. I cannot accept this as I need my item by this week 19 march

14. marts 2022
Uopfordret anmeldelse
Optimalprint-logo

Besvarelse fra Optimalprint

Hello,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations, and we appreciate your feedback.

For immediate assistance, you may contact us via Live Chat for us to be able to help you further.
Our support team is available 24/7 here: https://support.optimalprint.com/hc/articles/360001447305

Thanks for choosing Optimalprint.

Kind regards,

Optimalprint

Bedømt til 2 ud af 5 stjerner

Quality not so good

17. februar 2022
Optimalprint-logo

Besvarelse fra Optimalprint

Hi Rochelle,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

We have contacted you by e-mail to find the best solution for you.

Thanks for choosing Optimalprint.

Kind regards,

Loida
Optimalprint

Bedømt til 3 ud af 5 stjerner

Photobooks

Whilst the quality of the product is very good, I find the pricing very high! It seems to get quite alot more expensive each year that I use it. I will likely shop around the next time I want to create my annual family photobook.

10. februar 2022
Optimalprint-logo

Besvarelse fra Optimalprint

Hi Victoria,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

We have contacted you via email to know more details regarding your feedback and suggestions on how we can improve.

Kind regards,

Mylane

Optimalprint

Bedømt til 4 ud af 5 stjerner

The photo album was very amazing I love…

The photo album was amazing. I love the prints and I was impressed that I received my order before the promised date. The only part I was unhappy was I only managed to send my order in after my 3rd time. I spent at least 1.5hrs to sort and edit but it did not go through and this happened twice and I almost gave up. Luckily, I tried one more time and it went through smoothly and by then I missed out some pictures that I really wanted to add initially. It's ok I am happy with the end product ☺.

3. februar 2022
Bedømt til 3 ud af 5 stjerner

Different Delivery details

Hi, I just placed my photo book order yesterday evening 6th. The estimated delivery dates is misleading. Your product details and home page shown that est. delivery date on 11 jan - 13 jan, but I received my order confirmation with est delivery on 14-17 jan. this is a farewell gift for my colleague, and I need it on 13jan. Any solution? Order No. 20898005, thank you.

7. januar 2022
Uopfordret anmeldelse
Optimalprint-logo

Besvarelse fra Optimalprint

Hi,

Thanks for taking the time to post your feedback.

We're sorry to hear that the delivery date is not what you expected.

We have contacted you by e-mail to find the best solution for you.

Kind regards,

Kenn
Optimalprint

Bedømt til 2 ud af 5 stjerner

Ordered a aluminum wall print

Ordered a aluminum wall print, the print was very low quality and was not at all what was shown on the website. My order number is 20604306

18. december 2021
Uopfordret anmeldelse
Optimalprint-logo

Besvarelse fra Optimalprint

Hi,

Thanks for letting us know about this problem.

We're really sorry to hear that you are not satisfied with your order.

We offer a 100% money-back guarantee to all our customers.

We have contacted you by e-mail to find the best solution for you.

Regards,

Izza
Optimalprint

Bedømt til 1 ud af 5 stjerner

I ordered because you noticed the…

I ordered because you noticed the estimate arrival time was 7th to 8th Dec. I wanted to pass those cards to my friends on 10th Dec and had to leave Singapore on 11th Dec.
I could not receive those cards before leaving Singapore….
I want to request you refund.

14. december 2021
Optimalprint-logo

Besvarelse fra Optimalprint

Hi,

Thank you for your feedback.

We're sorry to hear that you have been waiting for your order for such a long time.

We have contacted you by e-mail to find the best solution for you.

Kind regards,

Shenna
Optimalprint

Bedømt til 5 ud af 5 stjerner

best printer ever

the website was easy to navigate. the product was printed on thick quality paper & best of all my product arrived within 4days ...im amazed !

9. december 2021
Bedømt til 1 ud af 5 stjerner

Your Customer Support Help staff did…

Your Customer Support Help staff did not understand my technical ptoblem despite me writing 2x. I wanted to remove the Singapore public holidays from my calendars but your IT system did not allow it. I wrote in but your staff does not understand English and did not help to resolve my problem.

8. december 2021
Optimalprint-logo

Besvarelse fra Optimalprint

Hi Peter,

Thank you for your review and for bringing this to our attention.

We work hard to exceed our customers' expectations and we appreciate your feedback.

We have contacted you via email to know more details regarding your feedback and suggestions on how we can improve.

Kind Regards,

Aiza
Optimalprint

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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