Agree with all the comments that this website is complete run by bots- bots on their website, bots on their Instagram. There is no way to contact them. Even when you are linked up with a human it does... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... Se mere
Too bad did not check their review before placing an order. They failed to deliver within the committed dateline and when contacted, the bot provided the Aramex tracking number by which it showed the... Se mere
Virksomheden har svaret
Fast and efficient way to create a photo book album no doubt about that. especially when you're in a tight schedule. However, it would better if there was ideas given to create the photo book better l... Se mere
2,9
Middel
277 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 93 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
0 stars terrible
Agree with all the comments that this website is complete run by bots- bots on their website, bots on their Instagram. There is no way to contact them. Even when you are linked up with a human it doesn't at all sounds like a human and they don't solve your issues at all. Right after I made my order I told them I NEED it delivered by the latest date of their estimated delivery. I asked them to guarantee it will be delivered oherwise I would personally come and pick up myself. No solution on both ends. Honestly quite a shitty company I will not order from them again. As a result I might not have a photo book for my wedding. Thanks.
14. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Optimalprint
Hello,
Thank you for sharing your feedback with us.
We’re truly sorry for the frustration and disappointment this experience has caused you. We completely understand how important your wedding photo book is and how stressful it must be not knowing whether it will arrive in time for such a special occasion.
We sincerely apologize for the lack of clear communication and the fact that we weren’t able to provide you with a definite solution or reassurance when you reached out about your delivery concerns. We understand how frustrating it must have been to feel unheard, especially after you clearly explained your deadline and even offered to collect the order yourself if necessary.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
goood very good
10. september 2026
Uopfordret anmeldelse
The company is run by AI
The company is run by AI. There's no real human behind this company.
I ordered my artwork on 15 August, and they promised to deliver it by 19 August. I am writing this review on 25 August. They have changed the delivery date to 28 August - 3 September without any notification.
I have tried to contact them via their live bot, but upon clicking through their options, I was told to "reorder" my order. So instead of getting more information about the order I've made, they made me cancel it. Upon clicking the option again, hoping to cancel the reorder, it led me to a full refund for the item.
I tried going through DM and email; in both cases, they say that they don't "activity monitor" those places.
Now I'm wondering if I will ever get my order or ever get a refund. It's basically a scam.
15. august 2026
Uopfordret anmeldelse
Besvarelse fra Optimalprint
Hi Wei Hao,
Thank you very much for taking the time to share your feedback with us.
I completely understand your concern. I understand how concerning it is to see the estimated delivery window changed to August 28–September 3 without receiving a clear notification. I’m also sorry to hear about the difficulties you experienced when trying to get assistance through our live chat. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
print was of very low quality
order number: 37800006
print was of very low quality, i didn’t opt for HD print as i thought the normal print would be decent, but i was very wrong. original photos got cut off and print was just not good. the “hard cover” is very soft and marks are very obvious when the book is pressed. cover was dirty and pages had marks on it when i first opened it.
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Optimalprint
Hello Kay,
Thank you for sharing your feedback with us.
We’re truly sorry to hear that your photo book arrived in such poor condition. We completely understand how disappointing this must be, especially when you trusted that the standard print quality would produce a good result.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
The order was defective but was told I…
The order was defective but was told I would receive a replacement . The order is on it’s way but due to the large size I cannot have two of them and when I requested collection I spent over an hour with their bot who could not grasp my issue and when I requested human contact just ignored me. I am livid and frustrated. If I could give no star I would
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Optimalprint
Hi Margaret,
Thank you very much for taking the time to share your feedback with us.
I'm truly sorry to hear about the inconvenience you've experienced. I completely understand how upsetting it must be to receive a defective item and then have difficulty arranging a collection. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
The order was placed and delivered…
The order was placed and delivered within the stipulated time (1.5 weeks)
It was well printed and as per described
Giving credit where it's due, their app was really good for formatting a photobook and the book turned out really identical to how it looked on the app (do buffer some space for the photos along the center line)
However please note a lot of communication and help are all automated. Some frustration occured because even though I received an email saying it was shipped, the app kept saying it was 'to be printed'
I eventually got the tracking number. It is obvious they probably keep costs low and get the photos/ photo books printed in another country and ship it
Overall 4/5. The price is competitive, print quality is good. Just don't expect customer service from an actual person all the time . (Although I did have a real person reach out to give me the tracking number)
1. august 2026
Uopfordret anmeldelse
Too bad did not check their review…
Too bad did not check their review before placing an order. They failed to deliver within the committed dateline and when contacted, the bot provided the Aramex tracking number by which it showed the shipping label was created since July 9th but has not been collected yet till this date. So much for on time delivery.
Order Number 37602412.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Optimalprint
Hi,
Thank you very much for taking the time to share your feedback with us.
I'm truly sorry to hear about your experience. I completely understand how concerning it must be when your order does not arrive within the expected delivery timeframe. I sincerely apologize for the inconvenience this delay has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Item was never delivered - Impossible to get hold of
Item was never delivered. They suggested it was attempted multiple times but this is impossible.
There is no one to speak to, just an AI bot that does not work. Requested a reorder and they processed a refund. Impossible to get hold of. Not worth it.
EDIT - Order number 37493289, the items were printed and sent out to be returned and then likely thrown out. What a waste. Still waiting on the refund anyway.
Amazing how you cannot get hold of anyone via the company yet within a few hours they can reply to the trustpilot review.
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Optimalprint
Hello Jack,
Thank you for sharing your feedback with us.
We’re truly sorry to hear that your order was never delivered and for the frustration caused by the reported delivery attempts. We completely understand how disappointing and upsetting this must have been, especially when you were unable to get the assistance you needed and the resolution did not match your request.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
Goods did not arrive.
Got an email saying order has been shipped and that I should have received my print last week. But I haven't received anything and the status on my app says 'to be printed'. The customer service page on the website is also down. Very disappointed, especially as the website markets its service as Singapore-based and therefore fast? Would someone be able to help? Order number 37462865.
28. juni 2026
Uopfordret anmeldelse
Besvarelse fra Optimalprint
Hi JY,
Thanks for providing us with your feedback about your experience.
We’re really sorry to hear that your print hasn’t arrived even though you received a shipping confirmation and the status still shows ‘to be printed’. We completely understand how frustrating this must feel, especially after expecting a fast delivery from Singapore. Please know that we have reached out to you via email to look into your order 37462865 and provide a quick resolution. Thank you for your patience while we sort this out.
Kind regards,
Edenbeth from Optimalprint
Hi team Optimal Print
Hi team Optimal Print, Can you help please? I've placed an order 2weeks ago, it suppose to be delivered on last Friday and it's still not here. It's a gift for a special friend leaving soon and I don't want to write a bad review, please help!
There's no customer service and the AI chatbox is not helping me. PLEASE HELP! Anja Kromkamp
Order nr is 37333666
10. juni 2026
Uopfordret anmeldelse
Besvarelse fra Optimalprint
Hi Anja,
Thank you very much for taking the time to share your feedback with us.
I sincerely apologize for the concern this situation has caused. I completely understand how upsetting it must be to be waiting for an order that was expected to arrive last Friday, especially when it is intended as a gift for a special friend who will be leaving soon. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Very delayed delivery... and still waiting
I chose Optimalprint.sg because it says on its website "printed in Singapore and fast delivery".
On 11 May, i received an email saying my product has shipped. Delivery window is 14-18 May. I had to speak to their AI bot today (19 May) only to find out that there's a delay, and I'll receive it only on 25 May?!?!?!?! I ordered it on 8 May and it's supposed to be a gift for this week. This is a TERRIBLE experience and i will NEVER use this again. Do not trust all the 4- or 5-star reviews. I don't even know how bad the quality is going to be when it arrives.
They say they'll refund the shipping fee. This is a gift for a once-in-a-lifetime graduation. How can a miserly $10 refund be any use to a VERY delayed graduation gift? How is taking 17 days to deliver considered "fast delivery"? Such a scam, should be investigated by authorities.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Optimalprint
Hi,
Thank you very much for taking the time to share your feedback with us.
I sincerely apologize for the inconvenience this situation has caused you. I completely understand how upsetting this must be, especially since the order was intended as a very important graduation gift. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Delayed delivery and poor quality
Delayed delivery and poor quality
This is with regards to order#: 22358333. First delivery was delayed without any notice - I had to check and checking was painful because the customer service is an automated service that doesn't provide help at all. Finally manage to contact customer service (a human) and she has no clue on the status! Once the order is passed to production team, you got to wait until they finally process to ship to know is coming. Unable to cancel order as I needed urgently. When the product finally came, the glass on photo frame was scratched and photo quality isn't fantastic. Not impressed and not going to use their service definitely!
27. marts 2026
Uopfordret anmeldelse
I love the prints
I love the prints! They immediately made my home arty and classy. Thank you!
20. marts 2026
Uopfordret anmeldelse
Canvas portrait
The first potrait came however the folding was slanted causing a white space line however when infd the customer service, the potrait was replaced within a week with no questions asked. Great customer service and customer support. The potrait quality is good and the printing is of high quality. Definitely recommend optimal print to others now. Thank you for printing out priceless memories. ❤️
1. marts 2026
Uopfordret anmeldelse
Good quality posters, fast delivery
Regrettably, delivery failed first time. However, Optimalprint were really helpful and gave me a full refund. I re-ordered and this time the posters arrived very fast.
Poster quality is good, they were very well packed too!
13. februar 2026
Uopfordret anmeldelse
Fantastic work for my phonebook done in…
Fantastic work for my phonebook done in a short time period!
3. februar 2026
Uopfordret anmeldelse
Great experience overall
Great experience overall. Their website was easy to use. The prints arrived early and it was so nice even for just the standard paper.
12. december 2025
Uopfordret anmeldelse
my first calender and it turn out so…
my first calender and it turn out so precious - delivery was prompt and now i m going for my second calender.
30. november 2025
Uopfordret anmeldelse
Sub par print quality
Sub par print quality, very faint colors, half the photos cut by the hole that holds the calendar on the wall, simply appaling. Order id 35603042
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Optimalprint
Hi Na,
Thank you for taking the time to provide us with feedback.
We’re sorry to hear that your calendar’s print quality and color intensity didn’t meet your expectations, and that part of your photos were affected by the hole placement. This is certainly not the standard we aim for, and we understand how disappointing this must be.
In order to investigate this further and find an appropriate solution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible.
We greatly appreciate your patience and hope to restore your trust in us.
Kind regards,
Edenbeth from Optimalprint
Phone case quality JUNK!
Phone case with pictures arrived, absolute Junk, looked my granddaughter had done it in crafting class. Litterally pictures printed out and stuck to gell case. Would not use again.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Optimalprint
Hello,
Thank you for sharing your feedback with us.
We are very sorry to hear that your phone case did not meet your expectations. We completely understand how disappointing it must be to receive a product that feels low quality, and we sincerely apologize for the frustration this has caused.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
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