Optimalprint Anmeldelser 

277
•
TrustScore 3 ud af 5

2,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Agree with all the comments that this website is complete run by bots- bots on their website, bots on their Instagram. There is no way to contact them. Even when you are linked up with a human it does... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... Se mere

Bedømt til 1 ud af 5 stjerner

Too bad did not check their review before placing an order. They failed to deliver within the committed dateline and when contacted, the bot provided the Aramex tracking number by which it showed the... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Fast and efficient way to create a photo book album no doubt about that. especially when you're in a tight schedule. However, it would better if there was ideas given to create the photo book better l... Se mere

Virksomhedsoplysninger


Kontaktoplysninger

2,9

Middel

TrustScore 3 ud af 5

277 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 93 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,9

Alle anmeldelser

(277)

31 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Fantastic service and products

Fantastic service and products! Highly recommend Optimal Print. They use PayPal which made payments a cinch for me and plus they deliver to the countries which for me was important. Managed to send my custom calendars to France and India from Singapore. Hassle free delivery service. Keep up the great work OptimalPrint 👍 👏

6. oktober 2022
Bedømt til 5 ud af 5 stjerner

Love their products

Love their products, excellent quality and workmanship on the canvas frames, the care they took with packing and packaging the canvas frames and posters for shipping. On our part, all you need is to find high resolution pictures, but older photographs I had with lower resolution turned out well. Moving forward, this will be my go to place for any prints required, especially for customised gifts. Thank you team Optimalprint and keep up the good work.

23. september 2022
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Beautiful results but delivery is expensive

This is my first time doing a photobook. I was satisfied with the options available on Optimalprint. The layouts for my book were a little limited, but then it was the simplest book so I guess I couldn't expect too much. The book came within one week, and I was very very happy with the results. Great colours, fantastic clarity for my photos taken on my mobile phone. My only peeve is the original price of the book is very high. Without the 50% off, I would not have done this. And the delivery fee is too much as well. Perhaps have a self pick-up option. I would gladly order again at the half off, and with self pick up. Nonetheless, I am enjoying my photobook, and have recommended Optimal print to several friends who were quite impressed with the product.

16. september 2022
Bedømt til 5 ud af 5 stjerner

Very good experience

Good GUI for building photo books. Easy to use and rogress can be saved.
Really good print quality and very fast delivery.
Will recommend and use again.

1. september 2022
Bedømt til 5 ud af 5 stjerner

Canvas print

Tried once - loved the frame build and print quality. Will be ordering more! Genuine feedback here - thanks!

30. august 2022
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

5 stars for quality BUT…..

5 stars for quality, speed & delivery BUT while the frame is heavy duty and good quality, it was the most troublesome frame I’ve seen in my entire existence. Way too much work to put in the picture. Also the edges are super sharp. Handle with care or gloves. My gold frame looks very rose gold/copper too.

18. august 2022
Uopfordret anmeldelse
Optimalprint-logo

Besvarelse fra Optimalprint

Hi,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

Our support team is available 24/7 here: https://support.optimalprint.com/hc/articles/360001447305, please let us know more details regarding your feedback and suggestions on how we can improve.

Kind regards,
Madalina
Optimalprint

Bedømt til 3 ud af 5 stjerner

Items not recd on time

The items for my order 22393093 is still not received. But under my order it shows it has been dispatched. There is no tracking shown to check. Have contacted live chat about the issue and was told it has been delayed and they will check and get back to me via email. Up till now there is no email from them.

Update: After the review above, they hv reached out to offer a compensation for shipping fee due to the delay. The items were received the next day. Hv adjusted the one star rating for the good service recovery.

17. juli 2022
Optimalprint-logo

Besvarelse fra Optimalprint

Hi Li Ming,

Thank you for your feedback. We're really sorry about this problem.

We're glad that you like our service despite the issue that occurred.

Thanks for choosing Optimalprint.

Kind regards,
Razvan
Optimalprint

Bedømt til 1 ud af 5 stjerner

Does not even print/deliver your order, do not use this company if you do not have the energy to keep msging customer service daily for updates

Ordered invitation cards on 4 July, with delivery date stated as before 12 July. On 13 July, products were still not yet shipped out. Contacted customer service to be informed the cards were NOT printed yet, and no one even bothered to inform the customer. The website promises fast shipping - but it's not true at all. After reading the other reviews, which I should have before trusting this company, I now realize they do this for many orders.

Now I need to find an alternative printing company that can offer express shipping and pay the higher price for that so I can get my cards delivered on time. Extremely disappointing. I have used many other printing companies with no issues, and wanted to try this as it was a new one. Now I know to just stick to the usual ones.

13. juli 2022
Uopfordret anmeldelse
Optimalprint-logo

Besvarelse fra Optimalprint

Hi Shu,

Thank you for your review and for making us aware of this.

Could you please provide us the order number by updating your review, so we can check it and send you an email with the correct solution.

You can also reach us through our Live Chat support that is available 24/7: https://support.optimalprint.com/hc/articles/360001447305

Thank you for your patience and understanding.

Kind regards,
Razvan
Optimalprint

Bedømt til 3 ud af 5 stjerner

Feedback on Photo Books

Feedback on Photo Books, on mobile (Android), on home broadband wifi. Actually my wife experienced the same issues on iOS.

Good points are that you can select from Google Photos' *shared albums* (not possible in other apps). And the books are good quality and come WYSIWYG.

Bad point is the UX on mobile in general. Guys, rather than ask for feedback, just assign someone to create a Photobook on Android from a Google Photo album of 50/60 pics... and watch (in horror).

Most of what i'll describe are not UX issues but plain bugs. It's not about optimizing... it's about basic usability. If your PM is not aware of them, fire him. If you dont have a PM, then... that explains. Get one.

So:
After the general set-up (selecting an album and the photos inside, that part is ok) this is where the nightmare begins:
- moving pictures around often results in removing them from the album
- getting them back into the project is a horrendous experience. There are a few ways to attempt, but none of them work properly. You have to try many times, often just to get a single picture back in. It is such a mess that i can even explain how to do it
- the scrolling is laggy and often triggers the "change layout" button (in the view where you see all pages in a feed view)
- photos sometimes disappear from their page, showing the red warning mark. I'd say for no reason but it could be due to any of the above issues
- the Included / Excluded photo section is confusing. I was never able to bring an excluded photo back in. The photos that "dropped out" (cf point above) anyway didnt even show in Excluded gallery.
- YOU SHOULD HAVE an Undo function. There is so much anxiety in doing "the wrong move" with all the above, that putting together the final product feels like building a house of cards. A wrong move and you're in for 15min of trying to get that picture back in, and rechecking all your page layouts.

ALso, seeing the mobile experience was a complete and utter mess, i tried on Desktop - but my pics are on Google Photos and the link to Google Photos failed because seemingly your Auth mechanism is no longer supported by Google.

In short, the product seems to be suffering from massive neglect. Do you even have a Product Manager on it?

10. juli 2022
Optimalprint-logo

Besvarelse fra Optimalprint

Hi Steve,

Thanks for your feedback - we appreciate it. We will pass it on to the relevant department and hopefully remediate these issues as soon as possible.

Thanks for choosing Optimalprint.

Kind regards,
Razvan
Optimalprint

Bedømt til 3 ud af 5 stjerner

Delivery guy leaves parcel outside…

Delivery guy leaves parcel outside without informing. Could have send a WhatsApp message to seek permission cause there is washing by Town Council scheduled that day.

20. juni 2022
Optimalprint-logo

Besvarelse fra Optimalprint

Hi Wong,

Thank you for your feedback. We're sorry to hear about the delivery problem.

We have contacted you by e-mail to find the best solution for you.

Kind regards,
Razvan
Optimalprint

Bedømt til 5 ud af 5 stjerner

Love thebphoto books I made

Love thebphoto books I made! The app is a little glitchy from your phone and sometimes hard to see. Overall it was a good experience and can’t wait to make more

18. juni 2022
Bedømt til 5 ud af 5 stjerner

To be honest I am shocked

To be honest I am shocked. Me and my wife were skeptical at first but decided to try. The book and all is simple but the print quality is amazing. We now are planning on printing the rest of our photos from our wedding. Delivery we had no issues with. Was delivered within expected date.

26. maj 2022
Bedømt til 5 ud af 5 stjerner

Great site!

Easy user interface, the delivery was quick. Though just sad i cant design the back of my book. But nonetheless, really good site.

26. maj 2022

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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