An item from my order was missing. I contacted Ollie & within minutes Astro replied. She quickly explained Ollie’s protocol for missing order items; less than 7, account is credited. More than 7, t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My dogs loved Ollie. The problems? I was spending nearly $600 for two medium sized dogs. That is the reason I cancelled the subscription. I was due to receive one more delivery and when I did I prompt... Se mere
The customer service is top notch. We had one issue with one of the 28 soft packages and they took the situation seriously and followed through. They provided a generous credit towards the next order.... Se mere
Virksomheden har svaret
Since my babies have been on Ollie, they have done so much better in their eating desires and tummy issues. When I felt I needed to cancel because of cost, I was able to get things resolved with Faith... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Kontaktoplysninger
USA
- ollie.com
4,6
Fremragende
11 t anmeldelser
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Honestly dealing with McCall made it…such a seamless phone call and everything was solved within minutes best employee definitely employee of the month
Honestly dealing with McCall made it such a seamless easy phone conversation she knew what to do instantly when I called in with my issue she solved it within 2 minutes and on top of that she could have just been done with it but she went above and beyond to let me know that if I do need to go get some of my dog's food because with the order not being located I'm not sure when it will be here she let me know that I could go and pick up some Ollie at PetSmart or Petco and then they would reimburse me up to $50 and that was the first time I'd known that that was even a possibility and so she just made it such a pleasant conversation and put my mind at ease cuz I was a little stressed that my dog food wasn't going to be here and the food that we have on hand is going to be gone soon and so she just genuinely cared it wasn't like I'm at work and I have to care it was more of a I genuinely feel for you I have animals and she just went right into action and solved everything instantly so I highly highly recommend her she should be employee of the month she did a phenomenal job and that is one of the many reasons why I stay with Ollie is I've always had great experiences and she was no different she easily was top one that I've spoke with.
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
That is such an incredible compliment! We are so happy to hear that McCall turned a stressful situation into a seamless experience for you. Going above and beyond to ensure your pup stays fed—even with a retail reimbursement—is exactly the kind of care we strive for.
I will be sure to share this glowing feedback with McCall and her team. We’re lucky to have her, and even luckier to have you in the Ollie family! 🐾
My Molly loves Ollie …..she licks the…
My Molly loves Ollie …..she licks the bowl clean everytime! And the treats and calming treats…..excellent. Her coat is already looking better and she is happier! Thank you Ollie…..Molly love Ollie 🩷
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
We are so happy to hear that Molly is loving her Ollie meals and treats! It’s wonderful to know that she’s licking her bowl clean and that you’re already seeing such positive changes in her coat and overall happiness.
Thank you for sharing the love—we’re thrilled to have you and Molly in the Ollie family! 🩷🐾
So considerate of my girl!
I can't believe you sent different food so that Crystal can start not eating chicken. I hope this will correct her itchy skin. I think I should be able to tell in a week or two at the most. Thank you so much for caring!
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
We are so happy we could help get Crystal started on a chicken-free plan! Nothing is more important than her comfort, and we truly hope this new recipe does the trick for her itchy skin.
Please keep us posted on her progress over the next week or two—we’re rooting for her! Thank you for trusting us with her care. 🐾✨
I love my Ollie subscription because it…
I love my Ollie subscription because it is always arrives exactly when I need it for my dog. When it is delivered, it is in dry ice, and always frozen. I don’t think I’ve ever gotten it that has been defrosted completely. My dog loves the food and I love the service.🩷
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
We are so happy to hear that! Reliability is a top priority for us, and we’re thrilled to know your orders are arriving perfectly frozen and right on time.
It’s wonderful that your pup is enjoying the food as much as you’re enjoying the service. Thank you for being such a loyal part of the Ollie family!
Super polite and helpful!
I unfortunately just lost my wife to cancer and had to get a new debit card due to fraud. I made a call on my drive home and they were super helpful and handled everything fantastic! I've never had a bad experience calling Ollie! Thank you!
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
I am so incredibly sorry for your loss. Please accept our deepest condolences during such a difficult time.
We are glad we could be there to make things a little easier for you by getting your account sorted out quickly. It’s heartening to hear that you had a positive experience with our team amidst everything you're going through.
We are keeping you in our thoughts 🤍
Two extra cold packs makes a big difference
I was very impressed with the additional 2 cold packs that were in the box today. One of the reasons we left our previous vendor (FD) was that the food was arriving partially thawed and the boxes falling apart. One box had been delayed over a weekend and the UPS driver said he wouldn't even deliver it in that condition. I love the quality and thought that Ollie adds to their product.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
We are so glad those extra cold packs made a difference! We know how important it is for your pup’s food to arrive in perfect condition, and we never want you to worry about thawed meals or messy boxes.
Thank you for noticing the care we put into our packaging. We're honored to have you as part of the Ollie family and are committed to keeping that quality top-notch for you!
Elizabeth (and the other customer…
Elizabeth (and the other customer service people) don’t just answer your questions. They are passionate about helping pups and their humans
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
That is so wonderful to hear! We take great pride in our team, and Elizabeth is a perfect example of the passion we have for supporting pups and their humans.
Knowing that our care and dedication shine through in every interaction means the world to us. Thank you for being such a valued part of the Ollie family.
Always easy via text or messages
Always easy via text or messages
Quick response and easy resolutions
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
We love hearing that! We aim to make things as simple and stress-free as possible, so it’s great to know that our text and messaging support has been quick and effective for you.
Thank you for the wonderful feedback and for being a part of the Ollie family!
We love Ollie and it is always packaged…
We love Ollie and it is always packaged well and on time with the date of arrival given.
Thanks!
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
We are so happy to hear that! Reliability and quality packaging are top priorities for us, so we’re thrilled to know your orders are arriving exactly as expected and on time.
Thank you for the wonderful feedback and for being a part of the Ollie family!
Ollie is great!!
Ollie is great!!
The only thing I would change if I could would be to have no rice in the lamb dish or more recipes that did not contain rice as my dogs are allergic to it.
Obviously it’s hard for some of us to purchase long term since it’s so incredibly expensive. It’s hard knowing that I don’t know how much I can keep purchasing it because both my dogs absolutely love it. My 3 year old pup goes up on 2 feet when I walk his bowl to him because he gets sooo excited he loves it that much.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
t is so heartwarming to hear how excited your 3-year-old pup gets at mealtime—that "two-feet" dance is the ultimate compliment! We are thrilled that both your dogs are loving their Ollie.
We truly appreciate your honest feedback regarding our recipes and pricing. We understand that managing allergies and a budget can be a balancing act. While our Lamb recipe currently includes rice, we do offer other grain-free options like our Beef, Chicken, and Turkey recipes which may work better for your pups!
I’ll also be sure to share your request for more rice-free variety and your thoughts on pricing with our product team. We want to make it as easy as possible for your dogs to stay this excited about their food. Thank you for being such a dedicated pet parent and a part of the Ollie family 🐾
Besvarelse fra Ollie
Thank you so much for your kind words—we really appreciate it.
We’re always here to help with patience and understanding, and we’re glad we could support you and your pup. If you ever need anything in the future, don’t hesitate to reach out 🐾
Happy Puppy❤️❤️
I had a problem with one delivery, but it was addressed immediately. Never thanks you😃
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for taking the time to share this—we really appreciate it!
I’m glad to hear the delivery issue was addressed quickly, even though I’m sorry you ran into that problem in the first place. We always aim to make things right as fast as possible for you and your pup.
We truly appreciate your support, and we’re here anytime you need us 🐾
The sales rep was very friendly and…
The sales rep was very friendly and helpful.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this!
We’re really happy to hear that our sales rep was friendly and helpful—that’s exactly the experience we aim to provide. We appreciate you taking the time to leave this feedback, and we’re here anytime you need support for you and your pup 🐾
Box was great but my little guy is not…
Box was great but my little guy is not liking the beef. Really hope he like chicken. But I have showed a few friends with healthy pups to start there babies with good food like Ollie’s and farmers dog. Great in size Ollie’s is.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing your experience—we really appreciate it!
I’m sorry to hear your little guy isn’t loving the beef recipe, but I’m glad the box arrived in good shape and that you’re hopeful he may enjoy the chicken. Every pup has their own preferences, and it’s very common for them to like some recipes more than others.
We also really appreciate you recommending Ollie to your friends—that means a lot to us 🐾
If you’d like, we’d be happy to help you adjust his recipes or explore other options so we can find something he truly enjoys.
It arrived in perfect frozen condition!
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this—we really appreciate the update!
I’m glad to hear your box arrived in perfect frozen condition and everything was in great shape. If you need anything or want help with your pup’s meals going forward, we’re always here for you 🐾
We love all the recipes and dogs are…
We love all the recipes and dogs are always happy to have their meal time.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this!
We’re absolutely thrilled to hear that you love all the recipes and that your dogs are excited and happy at mealtime—that’s exactly what we hope for 🐾
We really appreciate you being part of the Ollie family, and we’re always here if you ever need anything!
Everything arrived in great shape.
Everything arrived in great shape and convenient packaging. We are now starting to introduce Pippin to his new food, a little at a time.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this—we really appreciate the update!
We’re so glad to hear everything arrived in great shape and that the packaging has been convenient. It’s also wonderful that you’re introducing Pippin to his new food gradually—that’s a great approach and really helps pups adjust smoothly 🐾
If you ever need anything or have questions along the way, we’re always here to help!
My dog loves Ollie!
I was having problems getting my initiate dachshund to eat his kibble so I decided to try out adding some fresh food to his kibble. After lots of research, I chose Ollie and could not be happier! He gets so excited to eat each meal now! I definitely recommend Ollie!
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this—we really appreciate it!
We’re so happy to hear that your dachshund is excited for mealtime now and that mixing in Ollie with his kibble has made such a positive difference. It means a lot that you chose us after doing your research, and even more that it’s working well for him 🐾
Thank you for the recommendation—we’re thrilled to have you both as part of the Ollie family!
My Pomeranian is a very picky eater
My Pomeranian is a very picky eater, tried numerous brands of food for her including Farmer's Dog and Fresh Pet. She did not like either but loves Ollie, she now lets me know when she is hungry and eats every bite. Also loves the chewy treats.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this—we really appreciate it!
We’re so happy to hear your Pomeranian has finally found something she loves, especially after trying a few different brands. It’s wonderful that she’s now excited for mealtime and finishing every bite—that’s exactly what we hope for 🐾
We’re also glad she’s enjoying the chewy treats too! Thank you for trusting Ollie and for being part of our community.
Carter loves his food - Three month mark with this excellent food!
Carter loves his food! His skin allergies have cleared & he is full of energy!
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this—we really appreciate it!
We’re so happy to hear that Carter is loving his food and that you’re seeing such great changes, including clearer skin and more energy. That’s exactly what we hope for with every pup 🐾
Thank you for trusting Ollie—we’re so glad Carter is doing well!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.