An item from my order was missing. I contacted Ollie & within minutes Astro replied. She quickly explained Ollie’s protocol for missing order items; less than 7, account is credited. More than 7, t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My dogs loved Ollie. The problems? I was spending nearly $600 for two medium sized dogs. That is the reason I cancelled the subscription. I was due to receive one more delivery and when I did I prompt... Se mere
The customer service is top notch. We had one issue with one of the 28 soft packages and they took the situation seriously and followed through. They provided a generous credit towards the next order.... Se mere
Virksomheden har svaret
Since my babies have been on Ollie, they have done so much better in their eating desires and tummy issues. When I felt I needed to cancel because of cost, I was able to get things resolved with Faith... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Kontaktoplysninger
USA
- ollie.com
4,6
Fremragende
11 t anmeldelser
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Called Ollie to question my delivery
Called Ollie to question my delivery. Spoke with Shane who resolved my problem. Was easy and quick. Great customer service.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this—we really appreciate it!
We’re glad to hear your delivery question was resolved quickly and easily, and that Shane was able to help get everything sorted out for you. Providing smooth, supportive service is exactly what we aim for 🐾
Thanks again for being part of Ollie!
I tried the trial the first time they…
I tried the trial the first time they sent small packs for a 60 pound dog that is active and when I tried to get larger packs they wanted to charge me 160 to get the large packs when that's what she should have gotten in the first place. I did a test and tried a trial again changing the answers for her activity and weight to show she needed to gain weight and yet they sent the same small packs 800 calorie per day and upon asking for the correct packs they again wanted me to pay 160+ to get the large packs. That's how I know they are misleading consumers and no matter what answer you put on the activity form for the trial they will always send the small packs for active large dogs .
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you for sharing your experience—we’re really sorry for the frustration.
I’m so sorry the portions in your first order didn’t feel right for your dog. In some cases, we do send smaller packs but recommend feeding multiple packs per day to meet the full calorie needs—this could be why you received those portions, but we’d be happy to investigate and make sure everything is correct.
Please reach out to our canine care team so we can review your pup’s plan and make this right.
ALWAYS GREAT CUSTOMER SERVICE which…
ALWAYS GREAT CUSTOMER SERVICE which includes AVAILABILITY 😃
GOOD SELECTION of HEALTHY foods & other dog needs 😋
LOVE EVERYTHING about OLLIE from the WONDERFUL PEOPLE working 💪 to the AUTO DELIVERY & WEB SITE access.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this amazing feedback—we really appreciate it!
We’re thrilled to hear that you’ve had such a positive experience with Ollie, from our customer service team and availability to the healthy food options, auto-delivery, and website experience. It means a lot to know everything has been working smoothly for you and your pup 🐾
We truly appreciate your support and are so happy to have you as part of the Ollie family!
Besvarelse fra Ollie
Thank you so much for sharing this!
We’re really happy to hear that Shane was friendly, caring, and supportive—that’s exactly the kind of experience we aim to provide. We’ll be sure to pass your kind words along to him 🐾
I finally found a food that my dog will…
I finally found a food that my dog will eat and not to mention it's healthy. The customer service department is very helpful if ever needed. I highly recommend this company.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this—we really appreciate it!
We’re so happy to hear you’ve finally found a food your dog enjoys, and that you feel good about the nutrition as well. It’s also great to know our customer service team has been helpful when needed 🐾
Thank you for your recommendation and for being part of the Ollie family!
Exceptional plus
100 plus percent excellent customer service and above great food, ALL ingredients are healthy!!
Thanks from BAILEY MAE
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this—we really appreciate it!
We’re absolutely thrilled to hear that you’ve had such a great experience with our customer service and that Bailey Mae is enjoying the food. Knowing you feel confident about the ingredients and quality means a lot to us 🐾
We’ll be sure to pass along your kind thanks—appreciate you being part of the Ollie family!
My Fortuna does not like the food
My Fortuna does not like the food. She is an Italian Grayhound and a picky girl so I want my account cancelled
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you for sharing your experience—we’re so sorry to hear that Fortuna didn’t take to the food!
We’d be happy to take care of the cancellation for you. That said, if you’re open to it, we’d also love to help with some picky-eater tips or explore other options. We offer a variety of fresh recipes as well as gently baked options that some selective pups prefer.
Please feel free to reach out to our canine care team—we’re here to help however you’d like to proceed.
My dog is being picky again over her…
My dog is being picky again over her food. Not sure why. The food seems to be very well packed that she has become picky and I have to add a cheese topper or something to get her to eat it.
12. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you for sharing your experience—we’re so sorry to hear your pup has been picky at mealtime.
We understand how frustrating it can be to have to add toppers, and that’s not the experience we want for you. Our meals are designed to be complete and balanced on their own, but sometimes pups can get bored with the same recipe.
We do offer a variety of recipes and would be happy to help switch things up or even add a sample to your next box so you can try something new before committing.
Please reach out to our canine care team—we’re here to help make sure your pup is happy and excited about every meal.
Ollie has been an amazing company to order from
Ollie has been an amazing company to work with. I got one order and everything was packaged beautifully. My dog loved it. I had to delay the second order. Before I got the second order, my dog died, and I forgot to cancel the order. I got an email when it was sent, and I immediately called them and the person on the phone, Olivia, immediately knew what to do offered a refund and told me that she was very sorry and told me I could do what I wanted with the shipment donate it or give it away. She made a very stressful situation. Much much easier and I am very thankful to her great company for training and having those directives.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this, and I’m truly sorry for the loss of your dog.
We’re very grateful you took the time to write this, especially during something so difficult. It means a lot to hear that Olivia was able to support you quickly and compassionately, and that she helped make a stressful situation a little easier to manage.
We’re also glad your earlier experience with the first order was positive and that everything arrived well packaged and enjoyed.
Please know we’re thinking of you, and we appreciate you trusting us during such an important time.
Best company out there!
Our dog passed away and they were so incredibly kind. Our current box was refunded, a suggestion to donate to pups in need and any future orders were cancelled and taken care of. I’ve already shared with several people what an amazing company Ollie is. Their food also helped extend our girls life an get her off of food that was making her sick.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for taking the time to share this, and I’m truly sorry for your loss.
We’re honored we could support you during such a difficult time. It means a lot to hear that the team was able to quickly take care of the refund, cancel future orders, and offer suggestions like donating the food if that felt right for you.
We’re especially touched to hear that Ollie may have helped your girl feel better and spend more comfortable time with you—that’s something we never take lightly.
Thank you for your kind words and for sharing us with others. We’re thinking of you and your family 🐾
WHY I USE OLLIE
I came to Ollie from another very disappointing expensive company. I immediately was comfortable and confident that Ollie was the right choice in picking the best dog food for my pets. I had an order problem but it was fixed quickly by Taylor. She empathized with my dilemma, and offered me a perfect resolution. I wholeheartly refer Ollie, not just because their food is great, but also they are a company that shows confidence in their product and cares about their customers
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this—we really appreciate it!
We’re so glad you felt comfortable and confident choosing Ollie for your pets, especially after a disappointing experience elsewhere. It’s also great to hear that Taylor was able to quickly resolve your order issue with empathy and care—that’s exactly the support we strive to provide.
We truly appreciate your wholehearted recommendation and your kind words about both our food and our commitment to our customers. Thank you for being part of the Ollie family 🐾
Laddie loved Ollie
Sadly, my good boy passed away after 10 years and 10 months of pure joy. He loved his Ollie and enjoyed it up to his final days.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this, and I’m truly sorry for your loss.
It’s heartbreaking to hear about your good boy, and we’re honored that Ollie was part of his life, especially in his final days. Knowing he enjoyed his meals brings a lot of meaning to what we do, but we know that doesn’t make the loss any easier.
Ten years and ten months is such a beautiful life together, full of love and memories. We’re thinking of you during this time 🐾
Ollie’s customer service is superior
Ollie’s customer service is superior! Anytime I have a question or an issue with my pup someone responds to me immediately. I highly recommend Ollie for your pup and for you as well!
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for the kind words. We're thrilled to hear that our team has been able to support you and your pup whenever you've needed us. Providing fast, helpful service is what we strive for, and knowing it makes a difference for your family truly makes our day. We’re so glad to have you in the Ollie pack
Followed delivery instructions!
Our front door is hidden behind a garage on an alley but you found us. Good job!
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
We're so glad our delivery team was able to navigate the alley and find your door without any problems. Making sure your pup gets their delivery on time no matter where the door is hidden is always our goal ❤️
Wonderful company
Wonderful company! Love their dog food for the quality and how much my dog is thriving on it. Their customer service is amazing and app is very easy to navigate.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
We are incredibly happy to hear that your dog is thriving on our food—that’s exactly why we do what we do. It’s also great to know that you’re finding the app easy to use and that our team has been able to provide the support you need.
We appreciate you being part of the Ollie family! 💓
Hands down the best pet food company to…
Hands down the best pet food company to deal with! It certainly doesn’t hurt that our picky eater loves Ollie too!!
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
We love hearing that we've earned the title of your favorite pet food company.
Winning over a picky eater is the ultimate compliment 🐾
Ollie generous and caring when my dog passed away
Given my 16 years old dog passed on Easter Sunday, I knew the chances of my cancelling the food order scheduled for the immediate Tuesday would be difficult. I contacted customer service first thing on Monday which was 'late morning' given I am in pacific time zone. They were understanding and refunded the payment even though they were not sure they could stop the delivery. They said to donate food if it did come. Very surprised and pleased by their generous attitude. If/when I get another dog, I'll be using Ollie again. My dog did very well on the diet, healthy and energetic to the end. Just ran out of time.
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for taking the time to share this, and I am truly so sorry for your loss. Saying goodbye to a beloved dog after 16 years is incredibly difficult, and our hearts are with you during this time.
It means so much to hear that your pup did so well on Ollie and stayed healthy and energetic—we’re honored to have been a small part of such a long and loving life. I’m also really glad our team was able to support you with care and understanding when you reached out.
Whenever and if the time feels right to welcome another dog into your home, we would be so grateful to be part of that journey again.
Sending you all our sympathy and support ❤️
Start Ollie food
Needed to know if I could start my 12m week old on Ollie food. Yes!
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Great question—and the answer is yes! 😊
You can absolutely start your 12-week-old pup on Ollie. Our meals are formulated to be complete and balanced, so they can support growing puppies as well.
When starting, we do recommend transitioning gradually over about 7–10 days by mixing Ollie with your pup’s current food. This helps avoid any tummy upset and makes the switch nice and smooth.
Let me know how I can help—we’re excited for your pup to give Ollie a try!
Stevie was amazing and accommodating in…
Stevie was amazing and accommodating in postponing our subscription. Our finances couldnt purchase right now and we found something that worked. So appreciate the great kind experience
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
This is Elizabeth out in Utah with Ollie’s canine care team. Thank you so much for taking the time to share this—we really appreciate it! I’m so glad to hear that Stevie was able to help and provide a kind, accommodating experience while you needed to postpone.
We completely understand that sometimes plans need to shift, and we’re just happy we could support you during that time. It truly means a lot to hear your kind words.
Whenever you’re ready, we’ll be here for you and your pup!
Besvarelse fra Ollie
We appreciate you! Thank you for choosing Ollie to be apart of your pups every day life. Your trust in us means everything, and we don’t take that lightly. You’re not just a customer to us you’re one of our pack members, and we’re so grateful to be part of your pup's journey.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.