Oliver Bonas Anmeldelser 1.074

We purchased a lovely rattan ottoman from Oliver Bonus. The quality and appearance of the ottoman is beautiful and we are so pleased with it. Both the staff at the Oliver Bonus store (Bury St. Edmunds) and the customer service team have been outstanding in their efficiency, professionalism and customer care. Thank you all so much and we will definitely be back!!!

Sasha in the Winchester store was absolutely amazing! Helped me look for the strawberry tumblers I’ve had my eyes on for ages! Unable to source, Sasha gave me fab tips to make sure I can definitely get them again.

Thank you so much again Sasha, your customer service was amazing!!

My daughter ordered some studs as a gift for me but they were very badly bent. Oliver Bonas were great, organised a replacement very quickly and collected the old (to recycle). Very impressed, many thanks!

My parcel was delivered to wrong house. I have to sign and return a denial of receipt form, which i can't do on my phone. I have no printer and they won't accept screen shots. So unhelpful. I have photos of it being the wrong door, still not enough. Won't ever use them again.

Ordered a bedspread which came with a hole in it and smelled musty. Very disappointing as first time I ordered from this business and it will be the last. I was offered a £10 gift card and no explanation

After a week I still have not received the item that I ordered. I called Oliver Bonas customer service and spoke to the representative who was very good at giving lip service and very bad at solving this issue.
This person first tried to tell me that Parcelforce tried to deliver my item, but nobody was in. I disputed this, as I was indoors waiting on it all day. After I disputed this, the representative then decided that EVRI was the courier and then readily agreed with my complaint and was full of apologies, assuring me that they would look into the matter and call me back with answers. They then informed me that the parcel would arrive today (as Oliver bonus had failed to send me any tracking details, I couldn’t track the parcel myself) they even sent me a tracking number that isn’t recognised on the EVRI tracking app .. so I waited again for the promised item, but it failed to appear and so did the promised return phone call from customer service. I’m just wondering what makes Oliver Bonas think that my time is not important … that they can advise customers to sit indoors and wait for parcels that they probably know aren’t going to arrive anyway. No doubt after this someone will contact me saying that ‘customer satisfaction is of the upmost importance’ and that ‘they strive to get everything right and ‘please get in contact using the link below and we will endeavour to resolve the issue’ blah blah blah …. I’ve already been in touch with customer service and they failed to resolve the issue. I just feel as if I’ve been fobbed off. I’ve paid for an item that I haven’t received and only goodness knows where it is.
Dreadful experience …Will never purchase from this company again.

I ordered a dress from this online store, my first purchase with them and most certainly my last!!
The dress arrived damaged with missing fastenings and make up around the yolk! It had obviously been ordered previously and returned but not checked on receipt by the warehouse. I contacted the company who offered to allow me to keep the item, not an option since fastenings were missing, a refund or a replacement. I opted for a replacement since I loved the dress. Unfortunately it was already too late to take on my holiday. I returned the item and sent proof of postage, only to now be told the dress has sold out. Why offer a replacement if stock was sold out???
Dreadful company. Still waiting for a refund. Never again!!

Good quality, great colours, style and unique designs also affordable especially for the quality (which is very good) unfortunately for me EVERY TIME I go into a store I buy something! I've started going in there for gifts as well - the staff in our Watford branch are always nice and they seem to love the items as well which is good!

My wife and I love everything in Oliver Bonas—though we’re more into their furniture side rather than their clothing. So it’s no surprise we have Oliver Bonas vases, candle holders, drawers—you name it. They have a real talent for making everything colorful, no matter how plain or traditionally colorless it might be.
But in this vibrant world of theirs, there’s one thing that isn’t defined by color, and yet it shines the brightest: their old-school respect for the customer. Whether you shop online or in-store (ours is in Liverpool), they are always attentive, respectful, and genuinely helpful—listening first, before offering an answer.

I bought a necklace for my daughter as a present. It was an expensive present but the necklace broke so wasn’t the quality I expected. The necklace is no longer available for a replacement and my daughter loves the necklace so didn’t want to return it for a refund. They have said I can only have a full refund if I return the necklace which they have said they can’t repair. I’ve been given a 50% refund which won’t cover the cost of the travel and repair. To receive this it took over a month, 6 emails and 3 phones calls. For a company with such a good reputation I’m shocked by their poor customer service. If I’m looking for high quality expensive jewellery for presents I won’t be using them again.

Nice bright colours. Always a bit different from the norm.

I have just purchased 3 clothing items from Liverpool Street store. After having watching the assistant screw up my dress she then continued to do the same with the top I’d purchased. I very politely asked her if she could fold instead of screwing it up, I received a very terse stare and she actually folded my top and jeans and put them in a bag, stuffed in the receipt and handed me the bag! Not a word from her!
I love Oliver Bonus
I hate the fact they can’t fold clothes (this seems to be a standard policy of screwing up clothes you buy) and object even more that you then experience the silent treatment if you dare ask for folded clothes! Rude!

I bought some sunglasses with a gift voucher and they broke. I couldn’t find the receipt. Within 2 days they had located my order and sent out a replacement pair.
Fab service!

Always a good experience shopping here, either in store or online! The one in store (particularly kingston) is always so nice! Their clothes collection are a dream come true for a small girl like me!

I purchased a dressing table, chest of drawers, and two bedside tables, I love the design, so very well made, but I had to contact the company because I had fly dirt on the dressing table and it actually melted the paint on the top, I am so disappointed, it has ruined it. The company have decided they will not do anything about it, I don't think this piece of furniture is fit for purpose as I'm afraid to use it as it marks so easily. I am hoping that they will review their decision and do something about the damaged furniture. I definitely wouldn't recommend this line of furniture at the moment.

I recently made a massive error and posted a Dr Martens parcel to Oliver Bonas by mistake (to cut a long story short, there was a mix up with QR codes).
Oliver Bonas, particularly Carly, were so helpful and managed to retrieve my parcel and sent it back to me with no charge.
Wonderful customer service experience, thank you.

I placed two online orders for click and collect at the Glasgow Byres Road store. I was surprised at how quickly they were available for collection! When I arrived at the store the staff as always were super friendly and helpful, I received my parcels with no issue, super easy!
One item I will have to return to the store as the size was too big, but no doubt I’ll end up purchasing more while I’m there as the shop always looks fantastic. Thank you!

Jamie at the Victoria Station store is brilliant!
So helpful and joyous at 9am on a Sunday morning!
I bought a gorgeous dress, thanks to her
She should run a staff training course!
Oliver Bonas are very lucky to have her working for them

Well, I bought the white dove of peace aromatherapy oil diffuser and my wife and I are absolutely glad we did the amount of mist coming out makes other oil diffusers pale into insignificance beautiful everybody comments that comes in our house and wants one

Like previous reviews, I have had the most positive experience dealing with OB’ Customer Service. There are so many other retailers that could learn so much from them. Charlotte was extremely helpful on every level. When you get great service, returns process and more importantly responsiveness(!) it simply makes you buy more from them. Can’t recommend enough.