Oliver Bonas Anmeldelser 1.074

Tried to put in a code and couldn't apply it to my order. Contacted customer service and Laura resolved it for me immediately. So lovely to deal with such a nice company. Will definitely be buying from them again.
Thank you again Laura!

I've always loved walking into an Oliver Bonas shop. If I had unlimited funds, I'd buy everything there. I am leaving a 5 star review as I think good customer service should be noted. I had a small issue with an item I'd bought at the start of this year with a part breaking. I contacted customer services and they immediately arranged a replacement item. Unfortunately, the item was lost by Evri in transit. This obviously wasn't OB's fault, but I notified them and they immediately despatched another replacement via Royal Mail and sent me a £5 goodwill voucher. To my surprise when the item arrived, they'd sent me x2 new replacements. This was very unexpected and excellent customer care. I have been a longtime customer of OB and will continue to be so.

I ordered a clutch bag which is lovely however when it arrived it was smaller than pictured on the website. The photo on the site was obviously edited to make it look bigger. I have noticed a few other brands/stores seem to do this, it’s quite misleading.

I ordered a gift card to be sent to an email address without knowing that it could no longer be accessed. When I learned about this I contacted AskUs at OB on Saturday at 16.51 to ask if the card could be cancelled and reissued and at 18.12 received a reply with a new card. Amazing customer service, definite 5*.

I'm very sad to have to give a negative review because I have always loved Oliver Bonas, have spent a lot there and the staff have always been really nice and friendly. My local store, Leeds has expanded and I was impressed at how lovely it looked when I visited. No greeting though and the staff were huddled together chatting which has never been the norm there before. I was going to buy a card. The card had no protective wrapper which was fine as I assumed I would be given a small paper bag. At the till the person who served me was not pleasant or friendly at all. They said to me, "You won't need a bag?" and I said, "Could I have a bag please, just to protect it?" She replied that I could but it would be twenty-five pence! I was absolutely stunned that they were charging this for a flimsy paper sleeve - I have a shop myself and we gladly give these to customers for free if they request them. There is no legal obligation to charge for paper bags. I declined to pay, left the card and left the store feeling as though I had had a very bad experience. What a shame. If you buy a card you want it to arrive to the recipient unmarked and requesting a small bag is not unreasonable. I went round the corner to Scribbler and bought a card there for which I was given a free bag. I will no longer be buying my clothes at Oliver Bonas either. The attitude of the new staff is rude and condescending.

⚠️⚠️I would avoid ordering from this company online. I have ordered 4 parcels in the last 2 months all of which have been "misplaced" at the Evri warehouse!!!!! Despite all this hassle and upset Oliver Bonas have refused to send my parcels via Royal mail. You have all been warned ⚠️⚠️

I placed an order and then had an issue and when I phoned I got through straightaway and the guy I spoke to was so helpful. He even said he would check something and then phone me back. He checked on the issue and then phoned me back promptly, I couldn't believe it. Most companies won't even pick up the phone, leaving you to go round in circles with an AI online chat.
I even received a follow up email after my phone call, I was so pleased to get the issue resolved so quickly and easily.
I just wish they didn't use Evri for delivery so if you do place an order for delivery, request they use Royal Mail instead, or pick up in store if you can.

Loved the shop until, I bought a pair of earrings for £22 from the Portsmouth outlet on a trip to Portsmouth. The earrings fall apart immediately after a first few use. They felt a bit wobbly but thought maybe that was intentional. I emailed them but unfortunately if you buy from outlet you need to go the same place to get a refund / return. Of course, I can’t go to Portsmouth again for a pair of earrings, was expecting some gesture of kindness / goodwill as the product was defective. Not something expected from an over priced brand that sells worse product then Temu.

Good.. Really Like the Mirror! Its beautiful & creates a cosy effect with its iridescent glass frame. Its also lightweight. They should make the holders jut out though more as having them so flat to the back causes scratches trying to get it hooked. Item was packed well to the point of a bit too well, it was sealed with wooden planks with lots of tiny nails which cause injury & products are at risk of getting damaged if made too difficult to unpackage. Delivery was fast. Checkout was simple. Item was on the pricey side for such a small lightweight mirror but its perfect fit for my landing & its iridescent colours really have added warmth to a really dark and dreary spot in the home that gets no light. The cut of the glass frame causes it to reflect in alot of different angles. But again please make the holes to hang out out slightly

ALTHOUGH HAVE NOT HAD THE PLEASURE OF TRYING THE QUALITY OF THE ITEMS FROM THE SALE MENU BUT HAVE SELECTED THE LOVE LOGO
IN HOSPITAL AT MOMENT BUT from the photoshoots
your items , classics look good , especially as some good designer has listened to ladies requests in adding useful pockets to your yummy dresses trousers .
I hope to try your products asa my clothing budget and recovery from cardiac issues
Well done guys

Called into the London Victoria station branch and received excellent customer service. The dress I wanted wasn’t available in my size. A lovely member of staff called Faith called various branches to source the dress for me. Once she had located it she asked them to hold it for me. When I arrived at the other store it was ready and waiting for me. A big thank you to Faith who I think went above and beyond. I am one happy customer!

Ordered a lamp it was faulty, not great customer service, kept saying would be collected and took three attempts, meaning having to work from home for no reason. Customer service woman also said ‘they had had no other problems with” strange comment particularly as it’s a brand new item on the website. Anyway the next lamp was eventually sent and was completely bent and unusable. I will apparently receive a refund once they have it back (I have sent it back and they have the tracking) but as I’ve already explained and sent pictures it’s completely bent and I’m not really sure what the issue is as I just want a refund now after this complete disaster

Went into the Reading branch today and the staff were so welcoming and friendly also extremely helpful with my purchase of a large weekend bag which made for an enjoyable experience plus all the products are amazing

Thought I would give OB another try as customer service must have improved. However, after having ordered and paid for next day delivery on 13/10, my order did not arrive next day and online chat was very dismissive with no acknowledgement of how poor this is. Evri tracking says it is standard service, not next day delivery so they have not processed it yet. Also, OB have cancelled part of the order but not bothered to let me know. Why accept payment if items are not in stock?
Finally arrived today 16/10- 3 days later than promised. Courier says no next day service was asked for.
Seems to be a common occurrence with OB.

Incredible customer service to help me locate an out of stock and even out of production lost in a house move. Super friendly and helpful staff.

I wanted to buy a housewarming gift for my nephew. Unfortunately I could not proceed as there was no way to close the annoying “subscribe now” window. I do not subscribe to the mailing list of every store I visit or buy from, especially when it’s a one off.
I bought my gift from John Lewis instead, with no difficulty.
Strange way to run a business.

Had an issue with a parcel, completely not their fault more the delivery company and the parcel shop contacted Oliver bonas and they had replaced the item and sent to my house and I received a discount code , brilliant service well done 👍 how a business should be run .

Got a lovely purse from Oliver Bonas for my birthday in March, it has absolutely come away into pieces. Not really good enough considering the money they cost, even a cheaper purse would have lasted me longer than 6 months. Disappointing! Will not be buying from this store again.

Absolutely appalling customer service. I will never buy from them again having been a very good customer for years. They put the entire risk of delivery on customers and refuse to pay a refund until the items have been returned to them, despite me never receiving any of the items, which they acknowledge. I am significantly out of pocket for a considerable amount of time and the quality of the responses received have been shocking.

Amazing products! I made a big order (my first on this website) and every single item arrived super fast and in perfect condition. The quality is great and the colors are so vibrant. I highly recommend.