Oliver Bonas Anmeldelser 1.074

They say that they have responded but they have not.

Not bowled over by the customer service at all. Also, their leather bags are mislabeled as they're plastic. I have never had dealings before, but signed up for the newsletter to get a 10% discount, as I have been asked to buy a very expensive birthday present. After signing up to get the 10% discount, and a bombardment of emails from them trying to flog me stuff, they're refusing a discount saying I'm a prior customer. Absolute nonsense.

Absolutely bowled over by the customer service!!! A lady called Holly dealt with my issue and went above and beyond in my opinion to help me out. I’ve been a fan of OB for years. I buy a fair amount of clothes from there, I have quite a few homeware items and jewellery and it’s one of my go-to’s if buying a gift for somebody but after todays experience, it’ll be my top company I’ll recommend. Whenever I go in store, staff are always friendly and polite too.

I’ve bought two Oliver Bonas dresses this summer and I love them both! The first was totally unplanned at the Victoria station branch but I simply loved them both design and the fabric. The second was online for store collection locally in Epsom. Staff are consistently friendly and the dresses are so well made! I’ve had lots of compliments :)

This has to be the most frustrating website I have ever used. I have a gift card for the Irish site which I have attempted to use several times. When I entered my shipping address, with Eircode, I was told there were no shipping options to this address. Beyond annoying. When I got in touch with OB I was told footwear can’t be shipped to Ireland because of customs restrictions! This is nonsense as I regularly buy footwear from UK and there are no customs implications for items costing less than €150. At least the policy should be pointed out to those of us using their Irish website.

Five stars is an understatement for the Oliver Bonas team in the Ealing Broadway branch. The team were friendly, helpful, and resolved my issue quickly and efficiently. I couldn't ask for better service. Eve took the time to help me find the perfect gift for my sister and navigate through the whole online ordering process so that I didn't need to stress about carrying heavy items home. I then had a problem with one of the Oliver Bonas products and again Eve and Maddy were there to listen to me and help with the issue and explain the situation to the store manager, Taylour. Not only did Taylour resolve the issue, she did so with such a warm and friendly smile. This team are amazing and clearly care about their customers. Thank you Ealing Broadway Oliver Bonas team and especially a huge thanks to Eve, Maddy and Taylor :-)

Olly in the Chelmsford store, wow what great service, went above and beyond to help me, thank you olly will definitely return to store. 😃

Always great service at the Aberdeen shop, staff are so friendly and helpful.
Also never had a problem ordering online via click and collect and returns are hassle-free too.
Just a great place to shop!

Took payment twice for online order and no delivery info so who knows when order and refund of extra money will come!

I bought a table online paid for it and it turns out paid for it twice.. spoke to my bank and they were the payments or any pending. Don’t worry only one will get taken check later in the day and of course both payments have gone through!

Got through to their customer services and they said oh yes it’s done taking the payment but not done the order the first time and then it’s done the order and take a payment again…

The guy was clear this happens! Maybe Oliver Bonas does this a lot but I’ve never seen it happen before— if there’s been a mistake in any payment to any other company like this it’s corrected before the money is actually taken, while it is in pending.

Refund is gonna take five days… Oliver Bonas will be collecting interest on my money while it’s not available to me despite possibility of instant refund; and absolutely nothing by way of compensation. To add insult to injury the guy hung up before even bother bothering to send me an email confirming that he had actually made a refund…

Meanwhile, no delivery tracking for the item I’ve paid for twice!

I won’t be ordering on line again!

Edit for reply: I’d already spoken to customer services before writing the review. I have now got acknowledgment of the items being sent to the courrier. Still no sign of the refund….

All round great experience shopping here. The clothes and accessories are really fun but well made and never trashy. The staff are super friendly, helpful and appear to love their jobs (other retailers take note!). Nothing is too much trouble and they make you feel that the whole thing is a treat. I had to return an item recently as it was too long, and the refund was in my bank in only two days (again other retailers take note!). Online orders arrive with astonishing speed if something is out of stock in store. I've actually never been in an OB shop without buying something ... I shop in the Chiswick and Richmond branches, and love them both. Well done, please keep it up!

Went into Bristol Cribbs store yesterday. Wanted an item I found online but couldn't find in store. Waited by a member of staff as she chatted to a friend. Finally interupted her to ask if item was in store, she quickly said no and continued chatting to friend and seemed not happy with being asked! And guess what I found the said item myself. Not a good impression of store to me as this was the first time I had visited. Have to say the lady at the desk was really lovely and helpful.

Today my daughter and I went into the Meadowhall branch. I just want to say how amazing the staff were. Extremely friendly and very obviously passionate and happy in their job!
I asked one of the staff members to hide a little gift quickly behind the till for my daughter. They added this discreetly to my bag with my purchase.
Thank you so much! A lovely experience in a beautiful store. ❤️

Khadija was amazing 🤩

After a long wait, an item of stock I was seeking to purchase online, became available.
Not sure of its suitability, the staff at the West Bridgford, Notts store were extremely helpful and accommodating in ordering my item into their store for me to view.
They kept me up to date with its delivery progress and once arrived, offered to assist with transportation to my car!
Highly recommended store - staff couldn’t have been anymore helpful!

Great experience at the Chelmsford store! Helpful and friendly staff...the necklace I was looking for was not in stock, so the lady ordered for me and even following on from a bank-holiday it was delivered a couple of days later! Necklace was called Celeste Star and Moon Chain...and is gorgeous...thankyou!

Amazing service from Hermela at the Ealing Broadway branch that has just opened four weeks ago. I went in there today with my mum and she was so efficient and polite in helping me locate an item. She also was efficient in ordering an item online for me too. Would definitely recommend her 5 star service ! I even mistook her for the manager at how professional and efficient she was ! So pleased with the service will definitely go back again ! Thanks soo much x

What a great company. They always go above and beyond with helping with stock updates and any queries on the live chat. I made a mistake with my delivery and they helped me fix it quickly and efficiently and swapped my order over to Next Day so the present would arrive in time.

Worth a review... Harrogate store.
I returned an online purchase yesterday and from the start of my return the lady was quite rude and obnoxious. I had to show 3 items of proof that what I was returning was mine! Email, card, signature!
Then, I decided to have a little look around before leaving. A gentleman with long hair followed me around every corner of the store! To the point where I left. To top it off staff were having a merchandise meeting on the shop floor blocking views of products and not moving!
This whole experience was awful and I definitely won't be returning!

I’m so disappointed with the quality of my brand new Mami backpack from O.B
The stitching quality is totally appalling where the back straps attach to the body of the bag.
I’ve literally unwrapped it yesterday, used it just once with light weight items in, (it should be able to carry a lot more by the size of the bag), but just a few light items have pulled the straps almost out the panel at the back where they’re MEANT to be stitched in.
I’m am quite disgusted that a bag of this price becomes faulty after 1 use, it’s not fit for purpose at all.
Like another lady said, Oliver Bonas is glorified junk with a ridiculously high price tag.
The bag is now basically unusable after ONE time.
Please no one buy the Mami backpack to save yourself disappointment and money.

UPDATE: I got in touch with O.B as they emailed me for a resolution, and the issue has now been resolved, they let me return the faulty backpack, free of charge, & as soon as I sent them the proof of return, they dispatched my choice of bag as a replacement straight away via express delivery via Evri, I know what you’re thinking, bet it didn’t arrive, but it actually arrived the very next day lol
I chose the Anie Cornflower Blue Backpack.
It’s really lovely and was very well packaged in a nice sturdy box.
Hope it lasts well.
Thank you OB

I’ve shopped on the Oliver Bonas website several times now. I love the selection of unique homeware and fashion, items are always well packaged and postage is fast.
I’ve recommend this website to my friends and family who love it too.

Placed an order on Saturday 26th April and am still waiting for it Monday 5th May. Contacted customer services via email on Thursday 1st, still no response to date! Contacted via live chat on Saturday 3rd May and asked to wait 48hrs whilst they investigate with Evri. Totally unacceptable, an order worth over £400 that I need refunded. Using poor delivery partners shouldn’t be the consumers problem.

In answer to OBs response, I already have rung this morning and now been told to wait 72hrs for a response!! Will never be ordering from them again.