Do not buy anything from Olectrical. There is no contact telephone number if anything goes wrong, and they are very unresponsive on email. My order arrived and was of such terrible cheap quality I ask... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Having purchased some strip lights from the company I decided to buy som more of the same as I was very pleased with the product. Unfortunately I could not find this again on the company's website (wh... Se mere
A great service, I live in the Highlands and Islands and no additional charges for postage (accepted it takes a day longer, but I am 650 miles north on London, everything takes a wee bitty longer)...... Se mere
Virksomheden har svaret
Not having much success with these units - ordered one and hit was delivered tin complete - the box had been opened at some time and the mains adapter was missing. Returned the unit and ordered a re... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Team Olectrical is a team of entrepreneurs passionate about technology and innovation, working towards getting life easy. Our goal on Olectrical is to provide a marketplace for sellers and a single place for the customer to buy all electrical products at a discounted price and also to save money, save energy and reduce the carbon footprint.
Kontaktoplysninger
13 Barrow Hill Close, Holborough Lakes, Snodland, Kent, ME6 5FX, Snodland, Storbritannien
- +447342871224
- info@olectrical.co.uk
- olectrical.co.uk
4,1
God
275 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good service except for chat bot comms
Good service although the chat bot doesn't communicate with customer service.
Chat said that second order would be included with first as made within an hour and so postal charge would be for one not two orders.
They arrived separately and was charged for each.
Not company - but switch instructions could include how to remove front plate
20. august 2025
Delivery time was slower than expected…
Delivery time was slower than expected but that could of been due to bank holiday other than that perfect for your every day DIY bits
23. august 2025
What a great company and customer service
What a great company communication from start to finish was amazing great customer service from a lady called Jane so attentive and really helpful she elevated all the stress I had with a mirror got it returned on the day promised too I would definitely recommend this company and use them again a definite 5 stars ✨
12. august 2025
Well packaged
We haven’t had it fitted yet but it’s well packaged. And looks fabulous. It is well packaged xxx
27. juli 2025
I've now had two WiFi items from…
I've now had two WiFi items from Electrical and have been impressed by the speed of delivery and the quality of the products.
7. juli 2025
Really happy with my perches and came…
Really happy with my perches and came on time good service
30. juni 2025
Well made
Well made, good looking,easy to use, very happy with my purchase, thanks very much,highly recommend!!!
27. maj 2025
Absolutely love my new redirector looks like picture
Absolutely love my new redirector
24. april 2025
Excellent help from the staff
18. april 2025
promised me free return NEVER CAME HAD…
promised me free return NEVER CAME HAD TO PAY 10 POUND TO RETURN NEVER AGAIN
11. april 2025
Besvarelse fra Olectrical
Dear Mr. Gough,
We are sorry to hear that you are dissatisfied with our service. At Olectrical, we strive to provide the best possible experience for all our customers, and it is disappointing to see that your perspective does not fully reflect the complete context of the situation.
1) Incorrect item was ordered
2) We never promised a free return of the item as it is against our policy unless the product is faulty. We promised to waive off the administration charges, which we did.
3) You placed an order for the correct item again on Friday evening. It is clearly stated in our shipping policy that we ship items within 2 business days. And yet we received a 1 star review from you on Monday morning for the non-delivery of your order that was placed on Friday evening.
From the very beginning, our team has been highly supportive in assisting you with your order, including waiving administrative charges for a product that was mistakenly ordered by you. In addition, we took the initiative to absorb the delivery charges and assured you of a full refund for the item that you ordered incorrectly.
However, one value we uphold without compromise at Olectrical is mutual respect. We are committed to the well-being of our staff just as much as we are dedicated to our customers, and we cannot condone verbal abuse towards our team members. As a result, we have made the difficult decision to cancel your order and issue a full refund, as we believe that respectful and constructive interactions are fundamental to maintaining a positive business relationship.
We wish you the best,
Team Olectrical
Cloud ceiling panels
This is our 2nd order in last 3 weeks for cloud LED ceiling panels, great value and quick delivery.
9. april 2025
Besvarelse fra Olectrical
Dear Mr. Stanway, we truly appreciate you taking time out to give us a review. We are a small but a growing business and such genuine reviews always help people put trust in us and our service. Thank you very much! Kind regards, Team Olectrical
Absolutely want I wanted
Absolutely want I wanted. They were delivered on time and are extremely good quality and very white as described I will be ordering more
29. marts 2025
Damaged lights
Both lights were damaged in the packets , I was able to straighten them but not happy one ok but two not exeptable
15. marts 2025
Damaged Infra Red heater
Ordered an Infra Red heater. delivery was quick, but the glass around the element was damaged. I have emailed on 3 separate occasions but have heard nothing back. Use this company at your peril.
3. oktober 2024
Uopfordret anmeldelse
This may be a harsh review
This may be a harsh review. I received an email, on Thursday, apologising about problems with DPD resulting in a delay. I responded asking for a ‘when’ ETA. No response and now I receive a ‘How did we do?’
I’m sure this is an automated process error but, well, there lies the heart of many problems…
DAYS later, NO response. NO merchandise delivered. NOTHING - like customer service or who gives a sh_t points! THEY, Olectrical, obviously do not. They took my money and gave me nothing in return. May they rot!
6. juni 2024
You did not have the item available
You did not have the item available, but it was still on yopiur website
7. maj 2024
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