The response I received from Olavitaskin was the fastest I've ever received. They responded in less than 2 minutes when I emailed them about needing to cancel my order because the product is causing... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered only once and I was not happy with the product. To my surprise I received 2nd shipment without my order and charged to my credit card and I tried so many times to return and I did no get a... Se mere
Virksomheden har svaret
Olavita has been very understanding and helpful with this issue and I appreciate that so much. They have shown kindness and patience and I appreciate that more than I can say. I will definitely cons... Se mere
Virksomheden har svaret
My original order of 2 bottles arrived, fast followed by another 2 bottles. I was informed I purchased a subscription and was assured it would be paused for 60 days. 30 days later 2 more bottles au... Se mere
Virksomheden har svaret
3,4
Middel
137 anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Zero stars
This is one of the worst companies I’ve ever dealt with. They charged me for a subscription instead of a one time purchase and use automated emails to to “handle” complaints, which means complaints are never handled. If you order and make a mistake or change your mind and immediately contact the company (meaning within five minutes), they will tell you your order has shipped already and there is no stopping it. There is no phone number for customer service and the one they have posted does not work. A week after your order has supposedly shipped you’ll get a notice that your order has shipped. When it arrives two weeks later in a bubble wrap envelope you will find that the packaging has been crushed, your bottle has leaked, half the product is gone, and even if you contact them immediately and provide photo evidence they will not take a return or respond with a replacement. Their satisfaction guarantee is nonexistent and there’s no way of reaching a real person. I had dispute these charges with my credit card company and I still can’t be sure that they’ve canceled my subscription even though I’ve asked six or seven times to confirm. The sad thing is that the product is just so so - with my half a bottle of usable product I feel like it’s just like putting a light oil on your face. I have not noticed any difference in a month. Reviews on Amazon give them a 3.9 and if you really feel you must try this product, please buy it from Amazon and when you don’t like it, you can do an easy free return. Buyer beware - this is a shady operation. They should not be in business.
I see in their response to this review that they have requested that I contact their customer service - I have, about 12 or 13 times. You just get AI responses - no actual resolution to the problems. And this morning, I got a notice that they’ve shipped me, and charged me for, three more bottles for the “subscription” I canceled seven different times a month ago. Pathetic.
Sure looks like their product on Amazon - same name, same bottle.
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra Olavitaskin
Dear Customer,
We’re truly sorry to read about your experience and appreciate you taking the time to share such detailed feedback.
We want to address an important point raised in your review: Olavita does not sell products on Amazon, and any listings found there are not authorized by us. Unfortunately, these may be counterfeit or third-party products that do not reflect our quality standards, and we cannot guarantee their condition or authenticity.
Regarding your concerns, we understand how frustrating issues with orders, communication, and product condition can be. This is not the experience we aim to provide. Our team is continuously working to improve response times, shipping transparency, and overall customer support.
We would genuinely like the opportunity to review your case in detail and make things right. Please contact us directly at support@olavita.co
with your order information so we can investigate and assist you further.
Your feedback is taken seriously, and we are committed to improving both our service and customer experience.
Ordering was easy.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Olavitaskin
Dear Mary,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
Kind regards,
Olavita Support Team
It was bought at 2 am by my 86 yr old…
It was bought at 2 am by my 86 yr old mom. Not thinking of the financial burden it would cause. Have tried multiple times to return items only to be told I cannot return unused, unopened items. They can cancel future items. So does that mean im out 500 bucks or so??? Not cool especially when they say money back guarantee. Not happy with this company at all. Im hoping they will make this right and refund this 86 year old her money back.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Olavitaskin
Dear Margarita,
We’re sorry to hear about this situation and understand your concern, especially given the circumstances.
We would really like the opportunity to review this case in detail and see how we can assist you further. Please contact us directly at support@olavita.co
with the order information so our team can look into this and provide the appropriate support.
We’re here to help and will do our best to address your concerns.
Kind regards,
Olavita Support Team
The face serum works very…
The face serum works very well-.......Customer service has been very helpful in directing me on sending (2) bottles back to Olavita skin products for a refund......
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Olavitaskin
Dear Joanne,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out at support@olavita.co — we’re always here to help.
Kind regards,
Olavita Support Team
unhappy with product
when I ordered your product I ordered one time or so I thought. I do not ordered subscription unless I try it first. i can see absolutely no improvement in my skin. and you sent more product before i even used one bottle. i am totally unhappy with your company and your product.
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Olavitaskin
Dear Nioma,
Thank you for your feedback — we truly understand your frustration and we’re sorry for your experience.
Some of our offers include a subscription for discounted pricing, but we understand this may not always be clear. To give you full control, we now have a self-service portal where you can easily manage, pause, or cancel anytime:
https://help.olavita.co/
We’re also sorry the product didn’t meet your expectations. Results can vary, but we’d really like the chance to review your case and make this right.
Please reach out to our support team — we’re here to help.
Horrible customer service
I accidentally clicked on the subscribe button and I have been trying to cancel since the end of 2025. Company continues to send product and bill my credit card even though I have an email from them recognizing my cancellation. It's beyond ridiculous. In addition they NEVER return customer service phone calls.
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra Olavitaskin
Dear Marianne,
We’re sorry to hear about your experience and understand your frustration.
We would like to clarify that your situation does not reflect the level of service we strive to provide, as demonstrated by the many positive experiences shared by our customers. That said, we take your concern seriously and want to ensure this is properly reviewed.
Please kindly check your email (including spam/junk folder) or any recent messages, as our team may have already responded or attempted to reach you. If needed, we encourage you to contact us again so we can confirm your cancellation status and resolve any remaining issues as quickly as possible.
We’re here to help and would appreciate the opportunity to make this right.
Kind regards,
Olavita Support Team
Cathy's review of Olavita
I enjoyed the product, but I was not consistent with using it and I'm sure that would have made a difference.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra Olavitaskin
Dear Catherine,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
Hoping for Olavita refund.
I purchased some Olavita products which did not perform as I had hoped. In attempting to get a refund for unopened and unused product I was responded to by Arti who was very friendly. If I am able to get the refund, then I will feel that Arti was also very effective.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Olavitaskin
Dear Sally,
Thank you for your review — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out at support@olavita.co — we’re always here to help.
Kind regards,
Olavita Support Team
Arti was so great to work with and…
Arti was so great to work with and listened to my issues. Would recommend her to anyone for her time she spent on my issue.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Olavitaskin
Dear Vicki,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
Hard to return and get a refund
Kind staff but don’t want to let you return products.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Olavitaskin
Dear Cece,
Thank you for sharing this — we’re very sorry to hear about your experience, and we take concerns like this seriously.
We’d like to clarify that orders may be processed as part of a subscription selected at checkout, which includes discounted pricing and automatic deliveries. That said, we understand this may not always be clear, and we’re actively working to improve transparency.
To give customers full control, we now offer a self-service portal where you can easily manage, pause, or cancel your subscription at any time:
https://help.olavita.co/
We would also like to review your case in detail — including any charges or order concerns — and make this right as quickly as possible. Please reach out to our support team so we can assist you directly.
We appreciate your feedback and the opportunity to improve.
Buyer Beware, this company will never stop charging you for things you dont want!!!
i have been charged for 5 different orders. in sept 2025 $216.90, which is an order I never received. then i was charged in Jan, Feb, March, and April $77.40 (total of $309.60) for orders I did not want. when I first called in january, I was told I did not have a subscription and so they couldn’t cancel anything. Then I received another order/charge in February and reached out and was told the same thing so then I continued to call/email and received another order/charge in March, but was then assurred that my subscription was cancelled. Now I have another charge pending in my account and they’re telling me they’ll only cancel after I leave a good review and send a screenshot!! STAY AWAY FROM THIS COMPANY!!! They are scammers. i am going to have to cancel my card and report fraud!!!
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Olavitaskin
Dear Carol,
Thank you for sharing this — we’re very sorry to hear about your experience, and we take concerns like this extremely seriously.
What you’ve described is not the experience we aim to provide. We would never require a positive review in order to process a cancellation or assist a customer, and we apologize if anything gave that impression.
To give customers full control, we now offer a self-service portal where you can immediately manage or cancel your subscription at any time:
https://help.olavita.co/
We would also like to personally review your case in detail — including the charges and any missing order — and make this right for you as quickly as possible. Please reach out to our support team directly so we can prioritize your case and resolve this properly.
We appreciate your feedback and the opportunity to correct this.
STAY AWAY
STAY AWAY! I have been trying for two months to cancel my subscription and yet am still being charged. I have email confirmation that I would not be charged again and yet, the next month I was! THEN, I received an email bribing me for a positive review in order to continue processing a cancelation: (see for yourself, copied from my email!)
I can take care of canceling your subscription and stopping this shipment for you. To proceed with handling your request and finalizing everything on your account, I just need one quick step completed from your side.
Please take a moment to share your positive experience here:
(Provides trustpilot link)
This allows me to continue processing your case, submit it for approval, and ensure everything is properly canceled with no further charges.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Olavitaskin
Dear Customer,
We’re sorry to hear about your experience and take feedback like this very seriously.
However, we would like to clarify that the message you’ve shared does not originate from our support team, as we do not request or require reviews in exchange for account actions such as cancellations.
To properly investigate your case and assist you, we kindly ask that you contact us directly at support@olavita.co
with your details.
Additionally, please ensure that your review reflects your real name or the name used on your order, so we can accurately locate your account and resolve this matter as quickly as possible.
We’re here to help and look forward to assisting you.
Kind regards,
Olavita Support Team
Return& refund experience
I was very concerned after reading the reviews. Olivia has handled my returns with professionalism & kindness. This experience with Olivia started off on a bad foot as I was being billed for items not received. The returns have been received by Olivitan& now waiting for refund. Hope my refund will be expedited asap.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Olavitaskin
Dear Juanita,
Thank you for sharing your experience with us.
We’re glad to hear that Olivia was able to assist you with professionalism and care, especially after the initial concerns you faced. Your feedback means a lot to us.
Please rest assured that once returns are received and processed, refunds are handled as quickly as possible. Our team is actively working to ensure everything is completed promptly for you.
If you need any further assistance or updates, please don’t hesitate to reach out — our support team is always happy to help you 24/7.
Kind regards,
Olavita Support Team
Besvarelse fra Olavitaskin
Dear Kristen,
Thank you for sharing your experience with us. Your feedback means a lot to us.
If you need any further assistance or updates, please don’t hesitate to reach out — our support team is always happy to help you 24/7.
Kind regards,
Olavita Support Team
Requested order cancelled
Requested order cancelled in January. Told in my first request that I did not like the product. Nothing happened and I have received 2 more shipments since first request to cancel. Was told after last shipment product could be returned if in original packaging. I have received 2 shipments since and have not even opened the shipping bags. Nothing has been resolved!
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra Olavitaskin
Dear NoraLee,
We’re sorry to hear about your experience and understand how frustrating this situation must have been.
We would like to confirm that your subscription has now been fully canceled, and no further shipments will be processed.
Regarding the recent deliveries, as previously advised, items can be returned in their original, unopened packaging. Once received and inspected, we will proceed accordingly.
If you need any assistance with the return process or have further questions, please don’t hesitate to reach out — our support team is always available and happy to help.
Kind regards,
Olavita Support Team
I have been trying to get my refund…
I have been trying to get my refund from them because I’m allergic and been trying to cancel my subscription and I can’t seem to get this done
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Olavitaskin
Dear Rhea,
We’re sorry to hear about your experience and understand your concern, especially regarding a reaction.
We’d be happy to assist you with both your refund request and subscription cancellation. Please reach out to us directly at support@olavita.co
so we can review your account and resolve this as quickly as possible.
Our support team is here to help and will make sure your case is handled promptly.
Kind regards,
Olavita Support Team
Not paying attention to canceling of subscription. Very unprofessional. Continue to bank charge without my approval
Not honoring my cancelation,
Refuse to issue three months of bank withdrawals
after being notify of cancellation..
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Olavitaskin
Dear Carmela,
Thank you for your feedback, and we’re sorry to hear about your experience.
We can confirm that your subscription has now been successfully canceled, and this has already been communicated to you via email. Kindly check your inbox (and spam/junk folder) for our confirmation.
If you have any further questions or need additional assistance, please don’t hesitate to reach out — our support team is always here to help.
Kind regards,
Olavita Support Team
I have liked the product!
I have liked the product!
But when I tried to stop my order, it took a second time. The lady was helpful and polite.. I BELIEVE this company is really trying !!!
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Olavitaskin
Dear Honey,
Thank you so much for your kind words — they truly mean a lot to our team.
We’re delighted to hear that you had such a positive experience and that our team was able to support you with understanding and care. Providing helpful, human support is always our priority, and feedback like yours reassures us that we’re on the right track.
If you ever need anything in the future, please don’t hesitate to reach out — we’re always here and happy to help.
Kind regards,
Olavita Support Team
Besvarelse fra Olavitaskin
Dear Holly,
We’re sorry to hear about your experience and understand your concern, especially regarding a reaction.
We’d be happy to assist you with both your refund request and subscription cancellation. Please reach out to us directly at support@olavita.co
so we can review your account and resolve this as quickly as possible.
Our support team is here to help and will make sure your case is handled promptly.
Kind regards,
Olavita Support Team
Quick shipping
Quick shipping, started using product right away! Unfortunately I won’t be able to order more product at this time, I have plenty to use!!
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Olavitaskin
Dear Karen,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.