Don’t use this company. Ordered a unit from .co.uk website, however travelling from Germany. Missed initial estimated delivery. Then arrived in UK as two separate parcels, for the same unit. One parce... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good points - super speedy delivery and the cabinet is lovely.. it’s only a cheap thing made from particleboard but it does the job beautifully and the colour is gorgeous. Bad point - arrived in an... Se mere
Virksomheden har svaret
Great design, well made, easy to follow instructions. Was a bit concerned buying from Germany through UK customs but the process was seamless. Delivered within a week, kept informed along the way and... Se mere
Virksomheden har svaret
Shoe cabinet arrived quite quickly, well packaged. Ok Living kept me upto date with progress of package. Comes as flat pack but nice looking cabinet with big sloping shelves that take my husbands size... Se mere
Virksomheden har svaret
3,3
Middel
305 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 73 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Replacement Vinyl Wrapped Door
We are very pleased with our replacement door. We ordered from the UK on 9 Jan and received on 20 Jan so the delivery was quicker than expected. The door was well packaged. The door is to match a 20 year old kitchen so we wasn’t expecting an exact match colour wise but it is not far off! Just got to fit it to the dishwasher now!
9. januar 2026
Besvarelse fra Ok Living
Thank you for your great feedback, we’re really pleased to hear that. Glad the delivery was quicker than expected and that the door is a good match for your kitchen – good luck fitting it to the dishwasher!
Best regards,
Jonas
Rapid response to emails
8. januar 2026
Besvarelse fra Ok Living
Thank you for your feedback, we’re glad to hear you were satisfied with the quick email responses!
Best regards,
Jonas
All round excellent
No unexpected delays
Good quality materials
Proper instructions
No missing parts
12. januar 2026
Besvarelse fra Ok Living
Thank you for your feedback, we’re happy to hear everything went smoothly. Great that quality, instructions and completeness met your expectations!
Best regards,
Jonas
Besvarelse fra Ok Living
Thank you for your feedback, we’re glad to hear everything went smoothly and you’re happy with the quality!
Best regards,
Jonas
Worst experience for years
Worst experience for years, sink stuck in customs (no idea it was overseas) poor comms, DHL a joke, not delivered yet, ordered weeks ago. Rubbish.
6. januar 2026
Besvarelse fra Ok Living
We are sorry for the significant delays and problems with customs, shipping, and communication – this does not meet our standards.
Best regards,
Jonas
Besvarelse fra Ok Living
We're sorry for the delivery delay – this doesn't meet our standards.
Best regards,
Jonas
Free delivery and free returns. Good, solid furniture.
They kept me informed at all times. Good, solid furniture. Good quality. The free delivery and free returns option are the best. Unlike other suppliers, returns are easy and you don't end up with lots of extra charges when you change your mind. Thank you, great experience. I will be buying again soon the furniture for the other bathrooms.
3. januar 2026
Besvarelse fra Ok Living
Thank you for your wonderful feedback, we’re really happy to hear you had such a great experience. Glad the communication, quality and easy returns convinced you – we look forward to your next order!
Best regards,
Jonas
Besvarelse fra Ok Living
Thank you for your feedback, we’re glad to hear the delivery was quicker than expected and everything went smoothly!
Best regards,
Jonas
The service is inefficient
The service is poor. I ordered a laundry basket on 26th Dec. The order did not go through as I received no confirmation. I reordered and then both confirmations came through. I immediately contacted OK Living to cancel one order. First email said no order could be seen and then a second said they could not cancel the order and refuse one delivery.
I heard nothing from the company until 6th January to be told both were delayed.
I wait now for an update
30. december 2025
Besvarelse fra Ok Living
We’re sorry for the confusion, delayed communication and the inconvenience caused by the duplicate order — this does not meet our standards.
Best regards,
Jonas
Item arrived damaged to multiple parts
Item arrived damaged to multiple parts. I’ve had to try and find a printer in order to send the item back and repack the item for collection. Basically spending time and effort through no fault of my own in order to return the item.
3. december 2025
Besvarelse fra Ok Living
We are sorry that you had so much trouble, even though you are not at fault. We understand your anger and will endeavour to find a fair solution for you.
Best regards, Lisa
No labels on parts
The item itself is great but nothing is labelled spent almost 3-4 hour trying to figure out what piece is what, the instructions were not clear. What should have taken 2 hours maximum took us almost 6-7 hours. There were some holes that were not even present we had to make the holes.
2. december 2025
Besvarelse fra Ok Living
Thank you for your honest feedback. We are sorry that the assembly took so much time and effort due to missing labelling, unclear instructions and missing drill holes - we take this very seriously and will pass it on.
Best regards, Sabine
Besvarelse fra Ok Living
Thank you very much for your great feedback! We are delighted that you are so happy with the quality and installation.
Best regards, Sabine
Absolutely worthless product
Absolutely worthless product. I opened only two out of three boxes and most parts are all defective and damaged. Will return them back tomorrow after making a call. It’s nothing like what they show on their advertisements. Very disappointed and angry.
4. december 2025
Besvarelse fra Ok Living
We are very sorry about this and we completely understand your anger. Of course, a product should not arrive like this - we are pleased that we have found a solution for you.
Best regards, Jonas
Quality of product great update and…
Quality of product great update and communication 👏.
27. november 2025
Besvarelse fra Ok Living
Great to hear that you’re happy with the product quality and the communication! Thanks a lot for your feedback 😊
Many thanks, Jonas
Besvarelse fra Ok Living
So happy to hear that you love the colour – ordering a second one says it all! Thanks so much for your trust 😊
Many thanks, Lisa
I kept getting email saying my order is…
I kept getting email saying my order is delayed, then got an email from parcel force saying delivery is on its way , which never came. Then received another email from you saying order is delayed
24. november 2025
Besvarelse fra Ok Living
We are sorry that you have received contradictory information about the delivery.
Best regards, Sabine
Shocking customer services
Probably the worst customer services I’ve ever experienced. I’m on email number 43 now to try and get a refund on items that were sent incorrectly.
And email 9 trying to get their Vat number to claim Vat back through my business.
The products we bought were very cheap and we found out why. Quality is terrible.
27. november 2025
Uopfordret anmeldelse
Besvarelse fra Ok Living
We are sorry that you have had this experience - this is absolutely not in line with our standards. Many apologies!
Best regards, Valentin
never again…
Apauling customer service long delays with delivery compensation offered but never recieved s disconect between manufacure and delivery product came in two deliveries on two different days
6. november 2025
The wardrobe arrived two boxes on the…
The wardrobe arrived two boxes on the thurs and a further two the following Tues. no idea why.
Upon unboxing we realised nothing was numbered and the instructions are very unclear.
Hired a pro to come and assemble and they gave up after an hour of attempting it. Absolutely ridiculous.
28. oktober 2025
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