Ogi Anmeldelser 2.512

It's a joke in Abergavenny we should be reimbursed for no service it cuts on and off terribly we rely on good service for my sons homeschooling so we are off to another provider ASAP

Laura Fenning was extremely polite and friendly. Everything was explained clearly and help was given to choose the most suitable product for our family home. Laura knew the area personally which left me feeling more confident in our choice.

Exceptional service. Very friendly people .

My engineers Adrian &Ben were brilliant I asked for an early appointment and they were here before 8.30 and everything was all installed for me and explained to me in no time couldn’t have asked for a better experience

Kayleigh was exceptional in all respects when dealing with my Phoneline plus issue. She was knowlegable, proactive, responsive and professional and polite in communication until the issue was resolved. I'm very glad we got on board with Ogi after two years with them.

Received email with price to renew contract was a lot dearer than expected phoned customer services spoke to Isabel who gave me a price that I was happy with so easy to deal with.

My internet worked perfectly for almost one year. Now for the last 4 days my internet cuts out several times a day.
I rang ogi they stated that they couldn’t look up my eero routers because eero hadn’t passed the information onto them and I would have to wait for that to happen which could be days.
I have sent 2 emails to say I have a fault but no one contacts you.
All I got told is my ONT shows it’s working however, my internet is definitely not working.
I even bought myself a new eero router but the same problem occurs so something is going on.
Honestly really disappointed with ogi now.

When my mum lost her internet I got through straight away on a Saturday and spoke to Rory who was kind, calm and clear helping to sort out our problem. The problem was our end and not a fault with Ogi internet. Thank you for providing a wonderful service.

Initially the Internet connection,customer care, installation was very very good. Recommended to a lot of friends and family.
Renewal quote was pretty much double for the the lower connection speed. Decided to switch provider, had a message to say that I needed to send the routers back (no problem). I never received an E-Mail with the return information until I had £80 randomly taken from my account. E-Mailed the complaints team, explained I had never received any return information to which I had one pretty much instantly. Requested a refund and was told yes no problem but will only be actioned once routers were received back and would likely be after Christmas (no problem). Took a total of 3 days between sending the routers and then having confirmation of delivery which was between 19th December 2025 and the 22nd December 2025. It is now the 22nd January 2026 and I still haven't recieved a refund.

Not good, would not recommend sadly.

I have been with Ogi for 18 months and had few issues. However lately my internet has been cutting out for hours on end multiple times a day. I spoke to customer service multiple times and all you get told is that everything is ok from their side. On Tuesday my internet cut out 4 times in 24hrs averaging 2 hours each time, then magically coming back on. Wednesday this happened about 5 times averaging same amount. They could see how many times my internet was cutting out and said it must be the router. A few in my area have same issues as me (Underwood Newport ) and they have been sent routers and problem has not been resolved. Also because internet comes back on for a few hours they refuse to send an engineer and tell you they will charge £60 if it is not theit fault. So they can see my internet cutting out numerous times, they must know others in my area have similar issues yet wont investigate problem. Also when internet does return for a few hours not every device can connect. Even consoles that have wired connection are not connecting, with message saying ISP or internet provider blocking connection. I would like to add Ogi were doing maintenance work in my area a few days before, so it is strange how suddenly we are getting these issues. I am disabled and need internet for support group, doctor, prescriptions and banking, and Ogi just dont care. I need an engineer to investigate this issue. I have raised a complaint but dont expect much. I am so dissappointed in Ogi, but thankfully Youfibre have installed fibre optic in area recently, so there are options for residents. Operator told me about penalties for cancelling contract, but if the service is not what was promised then Citizens Advice have told me they can guide me in what help with my rights as Ofcom have stated. For £47 a month this is not acceptable

Excellent service from OGI, would highly recommend. The guys that come to install were extremely helpful and knowledgeable. Thier names are Ashley Dean, Rhys Morgan and Jack Mansfield.
Thanks again :-)

Shocking, never new if it was going to work or not. Would recommend this company.

The 2 workers Adrian D and Iestyn W were absolutely amazing. They installed the the fast fibre broadband on the house and helped us to download the app. They then helped us to link up our TV due to us not fully understanding the Internet, and our aging TV. We were very pleased with the service.

I have recently had my broadband fitted by Ogi. They were great from start to finish. I had a local rep, Laura Fenning, who was beyond helpful in arranging and sorting. To have direct contact with a live human is amazing but to have someone who lives locally is a game changer. Fantastic customer service. And the engineers have done a very tidy job and I’m really pleased with the results. Also very quick and easy to get online. Last time I switched suppliers I was without internet for 3 weeks, this time seconds.

End of contract and they more than double the price then expect you to leave that ugly thing on the front off your house which they install and threaten to charge you if you take it off yourself.

A reply to ogi you refused to budge on the new price which was over double the price i was on and had the cheek to tell me I couldn't remove your box on my wall i had to pay you £80 for your engineer to remove it from MY HOUSE

Every time I’ve dealt with Ogi I’m happy. Today it was Sion who dealt with a renewal for me with a decent price on a 2 year contract. Conversation was easy going, friendly and helpful. Thank you Sion for your excellent customer service.

Big shout out to Stephen and Josh who did the outside work on our property so we could have fibre installed - they didn’t give up despite a few issues with our property and a blockage in the sheath below earth! Pros!

Had an issue with my mums internet after being away for a few weeks - spoke to Kathy who was fantastic. Polite, communicative and knowledgable. Fixed our issue within a short period of time but was patient too. Top marks for good old fashioned customer service. Thank you Kathy

First class experience with installation of broadband from James and Kieran today. Fast, neat and very clear explanation of how the new service would work. Seamless transition. Significantly better service than my previous provider!

Quick and easy,good price and the guy I spoke to (Sean)was excellent fair play to him