Ogi Anmeldelser 2.512

My Ogi experience was below par until I spoken to a gentleman on the phone who was nothing short of fantastic and got engineers to come out to my property. The two gents Ash and Chris were absolutely amazing (it takes a lot to impress me) they sorted everything and we're so meticulous with their work I had no words to describe how good they were. Thanks to them I have now decided to stay with Ogi as my speeds and conection are next to none. Thank you so much gents you are a credit to Ogi and worth every penny you earn.

Just had to say a Big " THANK YOU !" to Sion at Ogi.
His straight delivery of the service , coupled with a happy , kind demeanour meant that I was back in the game with my connection within minutes ! ALSO with a considerable savings to boot !

Can't fault it Ogi gets my vote every time.

Another win for the Principality !

Very happy with service, helpful and friendly

Ogi engineers James & Kieran attended my property this morning to install Ogi broadband. I must say they did their work without any hesitation and were very thorough, professional and knowledgeable.
Thank-you guys.
M. Harrison.

I had a problem with my Internet. I rang and spoke to a very lovely lady who helped me. 2 engineers came out which were very nice and friendly. Respectful of my house and talked me through everything. Excellent service. Well done.

James the engineer fixed my internet in record time, allowing me to work from home again. An absolute legend.

Been with Ogi for nearly 4 years now and only twice have I had to call customer service and both times problem sorted out the same day within hours of the the problem being reported
Five stars from me
Thank you Ogi

Spoke to Ruby via webchat and she was fantastic, super helpful and a pleasure to interact with. She made feel like a valued customer while I'm going through a tough time.

Had an issue and spoke to a lovely sales person called Rosie, she was absolutely marvellous and was able to resolve my issue. Fantastic customer service and was a complete professional. Thank you so so much!

I needed help making a promise to pay date with one of the customer service teams on the web app. They was very helpful & understanding, she also set up a new date for me & was very kind about it.

Was great for a year... but then wanted to nearly triple the price and only made better offers when I'd already moved elsewhere....

Then because they didn't send the collection email for the routers I get charged another month of £52. Ring and a lovely lady gets the router return email sent out to me... as soon as she transfers me to billing though line is cut and now left on hold waiting for billing... So basically you took money you shouldn't, after I checked at the start of the month was told I wouldn't be billed again... and now I can't get hold of you to sort it out...

My internet was great for two years but they then wanted to charge me an astronomical figure after that period which was way higher than a premium service without any deals offered by other companies. I’ve asked no less than three times how to return my kit and was told I could drop this off which seems like a terrible business model. The website still says they will provide a returnable box and when queried was told that the website needs to be updated. I have asked and asked how to return the kit but they seem to avoid all the emails I’ve sent then they sent me a bill for £80! So all in all decent internet service terrible customer service. It’s a shame because I would have considered returning in the future but definitely won’t be now.

26/01/2026 - Update
So finally I managed to speak to Rory, who appeared to be the only person able to make any real sense of the situation which was a relief at the time. Unfortunately, I now seem to be back going around in circles. I returned my kit as requested, and while my email confirming this was sent on 6 January, I’ve only received a response today. I’m more than happy to settle my final bill (I genuinely am), but in order to do that I need two things:

- An updated final bill, reflecting the fact that the kit has been returned.
- Clear details on how I’m supposed to make payment now that my contract has ended.

Once I have the above, I can get this resolved promptly. I’d appreciate it if we could bring this particular saga to a close so we can get on with our lives.

this company has been operating for over 3 years in my area, no online portal, no communication what so ever regarding automatic renewal of contract, poor intenret service, poor signal while the router is next door.

Over all, it seems someone managed to get hold of publich money via welsh governemnt and started signing up customers without proper customer managemnt processes and technical infrastructure in place. All they have done is phone line and you can speak to someone.
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After my above expreicne, i have already started the switch process.
The company is "funded" by Cardiff Capital Region (CCR).

We are proud to highlight that Ogi, a valued member of FinTech Wales and Wales’ largest alternative telecommunications provider, has secured a significant £45 million funding deal with the Cardiff Capital Region (CCR). This funding, along with a new multi-million-pound equity injection from Ogi’s majority shareholder, Infracapital, will fuel the company’s ambitious growth plans across South Wales.

Cardiff Captial Region CCR is a government funded body,
regards

Regret Signing up. First year was flawless, then signed up to a 24 month contract. Internets been dodgy since... surprise. I'm out of work currently and £80 a month for internet is not a priority when you have to live. Customer service slow to respond and act, even stating time frames that are never met when un-suspending, wasting more time I'm paying for. They breached their own policy by suspending me and then re-suspending me without reason and without notice... check their small print. I'm just building evidence to challenge them to get out of contract early. Awful. Wish I'd never bothered to begin with. Don't bother replying OGI super care "come talk to us" team. Stick it.

Excellent customer service, rapid response even on a weekend. Rare to find service like this.

My 2 year Ogi100 contract was due to expire on 30/11/25. I agreed to renew on 27/10/25 with an improved Ogi500 service. I asked what equipment would be needed and was told that Eero routers would be sent and that I could install them before 1/12/25 and use them on my existing Ogi100 setup before the upgrade. By 30/11/25 nothing had been received so contacted them via the Customer Care function on their website. I received a response on 1/12/25 with an apology that nothing had been acted on but the routers would be sent out with DPD as the couriers. Nothing happened, I waited a few more days before contacting them several times again via the Customer Care function on their website. I eventually received a reply that the routers had been dispatched on 1/12/25 and delivered on 3/12/25. I responded by assuring them that no such delivery had taken place. Their answer on 15/12/25 was that they would check with the warehouse and get back to me. As of 19/12/25 no such contact has been made with me. Since 1/12/25 I have been paying for the 500 service but still have to make do with the 100 speed with the old kit. I am very disappointed with the actions taken to resolve the issue.
*Had a response today 29/12/25. They provided a snapshot of the doorstep they say DPD delivered to on 16/12/25. It is not my house. Sent a snapshot of my front door. I am told they will check with their warehouse (again) and if satisfied the delivery was to the wrong adress will dispatch another to arrive in 3 days.
**Update: Routers dispatched on 31/12/25. Furthermore this time DPD gave step by step info on delivery which arrived on 4/1/26 where previously no such info existed. This leads to some conclusions. OGI did not dispatch on 1/12/25 or 15/12/25 and the "proof" snapshot they provided for delivery on 16/12/25 was not my address and the package shown in this was a small A5-sized padded envelope not the sizeable box that eventually arrived.

Excellent service from initial phone call to installation, activation and setup.
A lot faster than my previous company.

We are very happy with our experience with Ogi. From first contact to installation everyone was polite, helpful and informative. One week into our contract, everything seems to be going well and long may it continue.

Adrian D and Iestyn W arrived on time were very efficient and tidy with their work.
Adrian was very detailed in explaining how to use the WiFi and how to get onto the app.
I would recommend them.

Customer service was exceptional. Iestyn W and Adrian D were very professional and quick with the installation - very happy with the service.