Ogi Anmeldelser 2.512

Awful service, my internet has been off for days and after numerous to customer service nothing has been done.

Both Steff and Liame rerouted our fibre cable with expertise and professionalism. Ogi as a whole - great company. Friendly, listening and customer focussed, reliable and fast internet,

I decided to move to OGI last year mainly because I wanted to keep a landline and the sales reps persuaded me that OGI was the best fibre company and that moving to them would be simple with everything done by them. So they duly came and installed the cable into the house and sent it all up. So simple - all the WiFi settings and passwords were set to my previous suppliers settings making the set up seamless and everything went swimmingly. The connection seemed to be really good and everything would probably have been fine until I discovered my previous supplier had taken a monthly payment of £70.66 as an out of contract payment. I immediately phoned OGI for reassurance that this would right itself only to learn that they hadn’t notified my previous supplier. Despite me being told to the contrary I was told that they did not contact suppliers and that it was up to me to do that part of the transfer. I was obviously upset but the customer service representative I spoke to was quite obnoxious. I asked to speak to someone in authority and I was told that would be her! She told me I was welcome to make a formal complaint but I ought to know that that would go to her too. She then told me I could always leave as I was within the period where I could issue a 30 day notice and would pay no more. I emailed this notice later after I had contacted Plusnet and they spent a couple of hours helping to reconnect me to their router (I was still a customer so all the router and other broadband connections worked but there was something on my iPad,which the OGI engineer had installed, preventing my iPad from finding the Plusnet router. They also put me back on my previous, expired contract to reduce my payments while I waited the couple of weeks for their engineer to come out and connect me. (Btw when Openreach came out, they removed the OGI equipment replacing with thicker better quality wiring and better box.

I boxed up the OGI routers waiting for the promised Jiffy bag with instructions how to return. I then received a final bill from OGI with nothing to pay but a note saying that I needed to return the routers in the Jiffy bag that I will receive and a warning that if i didn’t return it within 28;days I would be charged £80.
I then didn’t worry as I waited for the Jiffy bag and instructions mistakenly believing that the 28 days were from receipt of the said bag.
Example 28 days after the date of the “last” OGI I received another one showing they would take £80 payment for not returning the equipment on 12 January 2026. I jumped on the phone straight away and a lovely gentleman named Rob sorted out a collection of the equipment with DPD taking the worry out of it for me as I am a disabled pensioner and it was very stressful for me. He told me as soon as they had he equipment that payment would be taken off my account. DPD duly collected the equipment on 30 December 2025.
So, when a payment of £80 was taken from my bank account on January 12 2026. Upset, I called customer services and a young gentleman looked into the matter and said the equipment had been received by them and he didn’t know why I had still been charged but he told me he had arranged for the money to be refunded.

But that hasn’t happened. I emailed, no response. Finally 14 days ago I sent them a letter by email outlining everything that had happened and gave them. 14 days to refund me. Well that has now expired and they didn’t even have the decency to respond . I am out of pocket by £80 (more if you include the month I paid two companies for my broadband). That’s a lot if money for a pensioner especially with the cost of energy rising as it is. I am now at my wit’s end because i don’t know what else to do. If I phone, they just placate me and if I write they don’t respond. This isn’t the behaviour of a reputable company. They are nothing more than thieves!

Excellent customer service 👏 special mention to Hollie who has amazing skills both technical and communication wise!

I’ve just had my new broadband fitted , by Jack a & Colin s. They provided a brilliant service and was early to the job. 5 stars from me

The price for Ogi Broadband will save me £44 a month for 6 months then £21 a month for 18 months after that the installation team of Liam E and Will H were excellent. Asking permission and opinions where needed, and installed our new EERO Box quickly and without fuss

Signed up to have Ogi wifi in our first home and they have been very quick and great with communication when getting it installed. Laura Fenning is our local rep and she is so helpful and answers any questions I have quickly and kindly!

Absolutely brilliant service. Very helpful & pleasant .

Steff and Ashley turned up on time, completed the job quickly and efficiently with no disruption whatsoever, if only everything involved in moving house and suppliers was as easy as this !!
Steff Hendy and Ashley Dean big shout out to both of you and thanks very much again !!

Amazing customer service today from Ogi. I was able to get through in less than a minute and the help received was top quality. Thank you very much.

We've just had fibre broadband installed. I can't praise Jack A. and Colin S. enough. They arrived punctually, after a 30 minute warning text. It was a very tidy installation, positioning of the hardware was ideal and they thoroughly cleaned up after themselves. It's a pleasure to recommend both Ogi and these 2 in particular.

We had an installation on friday 10th April.
We would like to thank the two engineers who called, Ashley Dean and Steff Henry. They were very professional, cleaned up after them and made sure everything was working properly before they left. They are both a credit to your company.

Renewing my package was easy and the lady who guided me through the process was kind and easy to understand

Installation was carried out without any problems.Ashley and Steff (techs) arrived on time both were polite professional and friendly. Job was explained in detail ie where holes would need to be drilled where connection boxes would be sited etc. Work areas were left clean.
I did experience a connection problem later that day (after techs. had left) I was using my own router.Customer support tried to help but unable to resolve so sending new router.However with a little research on internet I have reconfigured router to work on fibre cable, so all OK now.

Awful service, problems installing then when moving house tried to charge hundreds of pounds early exit. When checking postcode they couldn't provide service so begrudgingly let me exit. Then, didn't attempt to collect the router for over a month AFTER I'd moved out - Luckily I kept and new owner had package ready for collection - Never sent anyone to collect but hit me with a debt collection letter six months later for an outstanding balance. Don't answer emails, only care about selling the initial sign up - Do not touch with a bargepole. AVOID!

Have been wth Ogi for a year & they tried to contact me to discuss my renewal but I wasn’t able to take the call. I said I wanted to renew & asked them to call back.
They tried to call me but again I wasn’t available, I forgot to ring them back.
When my broadband was out of contract in February it went up double.
I rang them & told them I wanted to renew & queried the bill.
The agent said I’d be refunded.
Good to their word my next bill was adjusted.
I’m more than happy to stay with them. Firstly, they’re a Welsh company & you can speak to them easily.
Secondly, Ive never had any issues with my fibre broadband.
There may be better deals out there but not of them have given me the service or broadband reliability that I’ve had from Ogi!
Well done & thank you!

The engineer was at the address in 2hrs
The job was don in no time

Had issues with my Internet router. Managed to source a new one from a friend and with Dylans help we were back online relatively quickly.

First class young man solved the problem very quickly and professionally 👌

Quick efficient and professional.

Charlie was extremely helpful in getting the issue sorted.

Thank you again