Ogi Anmeldelser 2.512

Great experience this morning after a quick call to discuss the renual price after my contract had ended. Megan quickly had me set up on a new contract with a discount for the duration of the new contract.

I have been with Ogi for a couple of years now. I have very few issues and when I do things get resolved quickly. No Internet connection from the early hours today, a call and a little bit of waiting and all sorted. Great service, thanks.

Spoke to Megan today, very happy with the outcome of my call to renew my contract.

I went with Ogi because it was the only full fibre provider at the time,had I known how useless the service and billing parts of the company are then I would have waited for another provider. They talk the talk but when things go wrong they are worse than useless. They are cheap for a reason. Take a day off work and lose pay then the engineer doesn't turn up..They send text to say put pets out of the way, but no engineer.!!! They say Oh we think we can fix it online when you call and complain.. It's not in our terms and conditions to compensate when OGI don't turn up and cost me a days pay but they will charge you £60 if you are not at home or there is no fault found. Disgusting. Avoid at all costs..

Did refer a friend through link, they signed up using link which tracked through Ogi. This was back in August 2025, now March 2026 and no voucher recieved by either of us. I have emailed support twice during decemeber to chase the voucher and no response received, simply ignored.

Shocking phone service, been on hold for 30 minutes to try & find out why they have charged me after I cancelled my contract due to large price increase. Glad I moved away from OGI. Receiving much better service from new provider. highly recommend staying away from OGI

I always get great customer service when talking to Ogi especially from Megan Davies who helped us renew our broadband and made sure we got the right package for us. Great service and connection!

Excellent and very professional staff , I am so happy with the service I received. Thank you Ogi 😀👍🏻

Brilliant service from the first call (sorry don't remember your name) to the installation by Simon D and Ade today.
Friendly and professional guys. Thank you very much Ogi!

Received email with price to renew contract that doubled in price. Phoned customer services spoke to Megan who gave me a price that I was happy with so easy to deal with and a good result.

Constantly dropping in speed and inactive broadband at peak times

I've been asked to add more information to my review to will

So for the last 5 night everyone's Internet has gone off this means the eero devices they use turn read this can go off for approximately 30-45 minutes every night and this has been happening around 6pm

I've phoned multiple times and the spoken to different advisors Rory was very good and polite but this issue still happens so they are supposed to send an engineer now to fix the problem

Looking at the reviews on trust pilot I don't know why I have been asked to rewrite my review as it's look worse now but you clearly have intention to fix the broadband and just increase everyone bills

This is honest truth

Here we are again, get a phone call from customer services asking why the 1 star when I said the experience is rubbish customer service not helpful, not getting what your paying for, it then all promises.
Ogi are the next big comedians. If you want good service id recommend virgin. 👍

Just switched our broadband from BT to Ogi here in Pembrokeshire, an experience that was incredibly quick and easy. I made a few initial enquiries, and received helpful responses straightaway. Ogi liaised with BT, and installation was two days ago; two-man team arrived punctually, carried out the installation - no fuss, no problems, and I'm delighted with the change!

Great customer service, I needed to sort renewal of broadband for relative and Megan was so helpful in sorting even calling me to talk thorough which was much appreciated

Laura Fenning was fantastic, absolutely brilliant service

As with others here started out well until you try to leave. Initially emailed via the contact form online with my details as requested to advise I was leaving due to being out of contract and paying £56. No response so rang them as my new provider date was creeping closer, told sorry but you have to give a month's notice!! At this point I was past caring and done so I took the hit. Final bill rolls around, looks like they owe me money.....did I get it? Did I heck!! In the bill it also states that they will send packaging (bag) for me to return my equipment, 3 months later its still sat on my counter waiting the magic return bag which never arrived!!! But quick to send me a bill of £80, seriously this company needs to sharpen up it's customer interface as the arm doesn't know what the hand is doing!

Absolutely terrible service I wish I didn't renew my contract, every time I want to use the internet to play games mostly on the weekend the internet is down

I had excellent customer service from Ruby May and Ffion. They were both very helpful friendly and patient.
My issue was resolved by them.
Both deserve 5*

Quick and easy, Megan was polite and very helpful!!