I thought Octopus was a different kind of energy company, but don’t be fooled. As soon as your contract term is up, they will more than double your rate on the first chance they get. My rate inc... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Octopus Energy and Deavonte' get 5 bright stars! I called in to Octopus Energy and spoke with Deavonte'. He was super-friendly and helpful. He understood my issue right away, asked all the right... Se mere
Deavonte'was so patient with my frustration and was able to fix my issue. The 3rd party sales team that was used to set me up offered me the incorrect plan. Deavonte' went above and beyond to correct... Se mere
I can’t say enough good things about Melissa at Octopus Energy! She has been an absolute lifesaver, helping me navigate multiple issues with patience, professionalism, and a truly impressive depth of... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Kontaktoplysninger
114 Main Street, Suite 500, 77002, Houston, USA
- (833) 628-6888
- heretohelp@octopusenergy.com
- octopusenergy.com
4,4
Fremragende
271 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Octopus Energy US
Love hearing this! No runaround, no scripts, just real people helping you make a simple switch — that's the Octopus way. Thank you for giving us a shot, and welcome aboard! 🐙
I Love Octopus Energy
I Love Octopus Energy
I will stay connected for Life
All staff are friendly, pleasant, and courteous the family I've always desired 🐙💙
4. maj 2026
Besvarelse fra Octopus Energy US
This honestly put the biggest smile on our faces — thank you! Family is exactly the right word for what we're going for, and we're so glad that comes through in every interaction. We're honored to have you with us for life. The feeling is mutual! 🐙💙
Great service and good rate of energy.
4. maj 2026
Besvarelse fra Octopus Energy US
Short, sweet, and exactly what we strive for! Thank you for taking the time to share your experience. Great service and fair rates — that's the Octopus promise. We're glad we're delivering on it for you! 🐙
Great customer service
I want to commend Octopus Energy for delivering exceptional customer service. From the moment I reached out, the team was attentive, patient, and proactive in resolving my issue. Their professionalism and willingness to go above and beyond made a noticeable difference, and I’m genuinely grateful for the support
Marcus
27. april 2026
Besvarelse fra Octopus Energy US
Marcus, thank you so much for this thoughtful and generous review! Attentive, patient, and proactive — that's exactly the standard we hold our team to, and it's incredibly rewarding to hear it reflected back this clearly. We're glad we could make a real difference for you. We'll share your kind words with the team — they'll love seeing this. 🐙
The credit system was a little…
The credit system was a little confusing, thinking I had a balance that I had to pay. But it was cleared up.
28. april 2026
Besvarelse fra Octopus Energy US
Thanks for the honest feedback, Stuart — and we're glad our team was able to clear it up! We know billing credits can sometimes read as an outstanding balance, and that's not a great feeling. Feedback like yours helps us keep improving how we communicate that clearly. We appreciate your patience and your business! 🐙
Ever since I’ve had octopus I’ve never…
Ever since I’ve had octopus I’ve never had any problems with service, they’ve worked with me when I’ve needed it and they don’t make it feel like a hassle.
20. april 2026
Besvarelse fra Octopus Energy US
No hassle, no headache — that's the goal! We believe managing your energy should be one less thing you have to worry about, and we're really glad that's been your experience. Thank you for sticking with us and for sharing this! 🐙
pricing reasonable, no outrageous fees
pricing very reasonable, great service, customer service very helpful to solve your issue.
20. april 2026
Besvarelse fra Octopus Energy US
Thank you so much — this is exactly what we aim for every single day! Transparent pricing, genuine service, and real help when you need it. We're thrilled to be hitting that mark for you. We appreciate you! 🐙
Satisfied with the price and service
30. april 2026
Besvarelse fra Octopus Energy US
Thank you for the kind words! We work hard to offer competitive rates without compromising on service, so this means a lot. We're glad we could deliver on both — welcome to Octopus Energy! 🐙
The representative was very helpful and…
The representative was very helpful and straightened the situation out best they could.
29. april 2026
Besvarelse fra Octopus Energy US
Hi Harold, Thanks for bringing your recent trouble to our attention. Really sorry for the inconvenience, but glad to see our staff was able to get this sorted out for you!
Customer Service is Fantastic!
Customer Service was fantastic. They singed us up easily, no hassle. After a few months, they answered our questions about referral bonuses without any fuss. I'm happy I referred others to Octopus Energy. Thank you!
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Octopus Energy US
Thanks for choosing Octopus Energy! Great to hear the enrollment went smooth, just how we like it! If you have questions or need anything in the future, please don't be a stranger!
Very helpful
Very helpful, patient, knowledgable & friendly person. Explained everything to me so I could make a clear choice.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Octopus Energy US
We're happy to hear that our Energy Specialist was helpful, patient, knowledgeable, and friendly. We appreciate you taking the time to share your positive experience, and we're glad you could make a clear choice!
Clarissa was a joy to talk with and she…
Clarissa was a joy to talk with and she was thoroughly professional.
18. marts 2026
Uopfordret anmeldelse
They are offering good services
26. februar 2025
Uopfordret anmeldelse
Payment issue on website
I was having issues with the website not properly linking my payment information to my account for setting up auto pay. Clarissa was very helpful in resolving my issue. She was very kind and polite when discussing the problem. She was able to quickly resolved the payment issue over the phone as well as reinstate the discount for setting up auto payment. Excellent customer service!
6. januar 2026
Uopfordret anmeldelse
Knowledgeable, friendly, streamlined process
Clarissa answered all of my questions and when I decided to sign up, she made the process quick and easy. It was obvious the process had a couple of checkpoints built in to make sure I was voluntarily signing up. Extra points as it was the end of their customer service day. Octopus automatically sent links to the setup stuff, and required an immediate password change.
9. december 2025
Uopfordret anmeldelse
Devonte was amazing
Devonte was amazing ! He was very knowledgeable & extremely helpful!
1. december 2025
Uopfordret anmeldelse
Moved from out of state to a new…
Moved from out of state to a new apartment complex. Sign up and then was rejected because a out-of state driver's license was provided and Octopus considered this cause for fraud. They would not allow alternative means of correction. DO NOT USE THIS PROVIDER
15. september 2025
Uopfordret anmeldelse
Besvarelse fra Octopus Energy US
Hi there,
We’re really sorry for the frustration you experienced. An out-of-state ID shouldn’t prevent us from helping you get validated, and we do offer alternative ways to confirm identity — so it sounds like we fell short in how this was handled.
If you’re open to it, we’d appreciate the chance to review your case and make this right.
Please reach out to heretohelp@octopusenergy.com or call 833 962 6888 and we’ll be happy to take a second look with you.
Thanks for the feedback — we hope to earn back your trust.
Love and power,
Katie @ Octopus Energy
Revel was great in helping with all my…
Revel was great in helping with all my requests and renewing me as a customer for another a year. Great customer service as always with my experience in contacting Octopus Energy.
21. november 2025
Uopfordret anmeldelse
Lizzeth - MVP!
Lizzeth, wow what an amazing customer experience! So patient, succinct and helpful with all my questions. Thank you so much!
21. november 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.