Octopus Energy US Anmeldelser 

Great employee helped me out in minimum time

I thought Octopus was a different kind of energy company, but don’t be fooled. As soon as your contract term is up, they will more than double your rate on the first chance they get. My rate increased 220% when the term expired. This did not include TDSP charges. It was solely the portion controlled by Octopus.

Lastly they do an odd billing layout showing a 3 week and a 1 week period for their charges. This is presumably to show two lower amounts and minimize sticker shock.

Both of these are tricks the smaller providers use to bait and switch, so buyer beware. They are no different. Lastly it is on the consumer to switch or sign a new contract at the end of the term, but I trusted Octopus to be different…they are not.

Affordable, great plans and easy signing up and their app is easy to use.

Clarissa did a great job handling my request and answering all my questions.

Octopus Energy and Deavonte' get 5 bright stars! I called in to Octopus Energy and spoke with Deavonte'. He was super-friendly and helpful. He understood my issue right away, asked all the right questions and handled my request in minutes. Please thank him for me. He also sounds like he enjoys helping people and is eager to provide good customer service.

All the Octopus representatives are excellent and happy to help. I never have to hold long when I call in. They are also easy to reach by email which is very convenient.

Octopus provides excellent customer service and Deavonte' provided excellent customer service. Their rates are also very competitive and they offer solar buyback.

5 Stars! 10 out of10! Definitely recommend!

I hope this is an anomaly. We signed up for service a week or two before we closed on a new property, with a begin date of the closing date. Power was turned off that night, Oncor says Octopus didn't switch us, and I can't get ahold of anyone at Octopus to address this. They don't answer the phone on weekends, and several emails and texts have gone unanswered. Plus, it's hot in Austin this time of year. So far not happy with their 'stellar' customer service.

Update: The request for the additional information went to junk email, so we missed it. When I was finally able to reach someone today the matter was dealt with quickly and professionally, so I'm grateful for that. It would have been good if someone had responded to emails and texts over the weekend, though. Your phone message indicates those are the best ways to get in touch even off hours, but numerous attempts went unanswered. I hope you can address that.

I do think things will be better going forward, though, so thanks for the quick resolution today!

Deavonte'was so patient with my frustration and was able to fix my issue. The 3rd party sales team that was used to set me up offered me the incorrect plan. Deavonte' went above and beyond to correct it and keep me as a customer. I truly appreciate the extra mile, time and effort shown to demonstrate great customer service. I hope i can stay a customer for as long as I can. Thank you so much Deavonte'!

Be careful with this company. They activate the service days before the day you request and continue services days after you request the date to be cancelled.
Their app is confusing for paying, and doesn't really allow setting up automatic payment and takes you to the online site.
And their referral code never works

After getting an OUTRAGEOUS electric bill, my mom suggested Octopus energy. I looked at the rates and I’m actually one of those people that I really need to talk to somebody and have them help me figure things out. So after looking at Octopus rates, I gave them a call. I will warn you, you may be on hold for a little bit waiting for Customer Service to hop on. But go about your business because it’s totally worth talking to them . I spoke with Kevin, he was amazing. We talked about a few rates after I gave him my address. He found an even better rate for me. We looked at my usage. We did some comparison of what my bill would be. I’m very satisfied and we’ll see what happens when I get my first bill. In the middle of Texas. in the summer.😂 but I totally recommend!

Employee did not want to open my account, pretty sad

If you call the 800 number you will wait on hold for a very very long time to speak to someone, assuming you don't give up first. The last time I tried the email option it took them 6 days to respond. Want to know what the last day of your billing cycle is? Good luck. Genex had 0 issues showing me the exact day in their app and web page, yet somehow Octopus can't do the same with the same local provider. They make it different every month and there is no way to find out what it is on their web page. Of course it is in their benefit to make it hard. If you don't hit your 1000KW use, they get to charge you another $125, effectively tripling your per KW hour rate. If not for the $150 cancellation fee, I would have have left. This will be my first and last year with them.

Deavonte', this guy was awesome and took care of explaining and assisting me with switching to Octopus Energy. He was down to earth and explained everything in a simple way that made it easy for me to follow. I am super happy with the transfer to Octopus!

Thank you, Keith, as per conversation, was very informative and greatly appreciated his help with my situation and got it resolved.
Thank you, so much,
Tamara n Vern H.

Everyone there is extremely helpful from customer service to services if I could give you more than 5stars as an option I would and I don't plan on going anywhere for my electric services. Thank you for all that you do for me.

Customer service very helpful

Very courteous and knowledgeable pleasant to work with and user-friendly website

Calling in today to Octopus was great! They were happy to help me and listened carefully to all my needs! I feel like this company is family, not just a light company! Thank you so much Clarissa in customer service for all your help today!

Good . Good ,Great