I thought Octopus was a different kind of energy company, but don’t be fooled. As soon as your contract term is up, they will more than double your rate on the first chance they get. My rate inc... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Octopus Energy and Deavonte' get 5 bright stars! I called in to Octopus Energy and spoke with Deavonte'. He was super-friendly and helpful. He understood my issue right away, asked all the right... Se mere
Deavonte'was so patient with my frustration and was able to fix my issue. The 3rd party sales team that was used to set me up offered me the incorrect plan. Deavonte' went above and beyond to correct... Se mere
I can’t say enough good things about Melissa at Octopus Energy! She has been an absolute lifesaver, helping me navigate multiple issues with patience, professionalism, and a truly impressive depth of... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Kontaktoplysninger
114 Main Street, Suite 500, 77002, Houston, USA
- (833) 628-6888
- heretohelp@octopusenergy.com
- octopusenergy.com
4,4
Fremragende
271 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very happy with service
Saving money and still getting great service! My other energy provider was charging way too much, so this is also a huge relief!
12. maj 2026
Besvarelse fra Octopus Energy US
That's exactly what we're here for — fair prices and service that actually delivers! Welcome to Octopus Energy, and we're so glad you're already feeling the difference on your bill. If you ever have questions or need support, we're just a message away! 🐙
The technician was really great
4. maj 2026
Besvarelse fra Octopus Energy US
Thank you so much for the kind words! We're thrilled to hear your technician delivered a great experience — that's exactly the standard we hold ourselves to at Octopus Energy. If you ever need anything, we're always here! 🐙
Besvarelse fra Octopus Energy US
Thank you for the kind words! If you need anything in the future, we'll be here ready to assist! 🐙
Website Issues
I have been trying for years to pay my bills online thru my Bank account. This is not possible!!! I have to called each month. I speak with a customer service representative for them to assist me in the bank process. I would leave your company, but I have been told that they are working on this problem. Extremely disappointed.
3. maj 2026
Besvarelse fra Octopus Energy US
We sincerely apologize for the frustration you've experienced with our online payment process. You're absolutely right—having to call each month is not the experience we want for you, and we hear you.
We've recently made significant improvements to our ACH (bank account) payment system that should resolve the issues you've encountered. These changes are live now and designed to make payments faster and more reliable.
We'd like to make sure this is working smoothly for you. One of our Energy Specialists will reach out and help ensure this is working as expected.
Thank you for your patience and loyalty. We're committed to earning back your confidence. 🐙
On my account
On my account, I have four services addresses . I called to to close an account and they close the wrong one.
15. maj 2026
Besvarelse fra Octopus Energy US
Thank you for bringing this to our attention.
I sincerely apologize that we closed the wrong account. That's not the experience we want you to have, and I understand how frustrating this must be—especially when you're managing multiple properties and trying to do right by your tenant.
I'm personally investigating this now to confirm exactly what happened and get it resolved for you. You can expect to hear directly from me within 24 hours with a clear plan forward.
We truly value you as a customer, and we're going to make this right.
🐙⚡️
Always a delight dealing with Octopus
Always a delight dealing with Octopus! Thanks gang. :)
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Octopus Energy US
Thanks so much for the kind words! 🐙 We really appreciate you taking the time to share that feedback. Making things easy for our customers is what we're all about, and hearing that we delivered means everything to the team.
If you ever need anything else, you know where to find us. Take care!
The website is poorly designed
The website is poorly designed. I sent a message online for how to setup automatic payment from my checking account but I still don’t have answer from octopus customer service is very pathetic
18. maj 2026
Besvarelse fra Octopus Energy US
Thank you for reaching out, and I'm truly sorry for the frustration — a delayed response is never the experience we want for you, and I completely understand how that feels.
Setting up automatic payments from your checking account should be simple, and we want to make sure you're taken care of. I'm personally flagging your inquiry to ensure a team member follows up with you directly to walk through the setup and confirm everything is working on your account.
We'll be in touch shortly — and again, I apologize for the wait. You deserve better, and we're committed to making this right.
Other than a minor issue with my…
Other than a minor issue with my activation not starting on the day I requested because they needed additional documentation and I didn’t receive an email, service and customer support has been excellent. I like the app and being able to see what my daily, weekly and monthly usage is at anytime. I highly recommend this company.
18. maj 2026
Besvarelse fra Octopus Energy US
Thank you so much for this wonderful review — and for taking the time to share your honest experience with us! 🐙
We're really glad to hear that overall you've had an excellent experience with our service and support team. That said, we want to acknowledge the activation hiccup — a delayed start due to additional documentation is frustrating enough on its own, but not receiving a heads-up email made it worse, and that's on us.
We're sorry for that gap in communication and are always working to make sure customers are kept in the loop every step of the way.
Thanks for us! 🐙
Nobody told me they were going to…
Nobody told me they were going to charge me to cancel my subscription. Now I owe you money that I don't have to pay. So, I will have to pay in payments.🤨
5. maj 2026
Besvarelse fra Octopus Energy US
Thank you for sharing your experience — we're sorry to hear this caught you off guard, and we completely understand the frustration.
When customers enroll through one of our third-party partners, the Early Termination Fee is outlined in the Electricity Facts Label provided at signup — but we recognize that doesn't always mean it lands clearly, and that's something we take seriously.
After reviewing your account, we could see that the ETF was significantly higher than the actual energy charges from your time on service, so we've gone ahead and waived it entirely. We want to make sure every customer feels that they've been treated fairly, and in this case, that was the right call.
I will follow up with you directly as well. -- ⚡️🐙
I thought that the rate would be 9kw…
I thought that the rate would be 9kw but i did not know it would increase cuz of an extra charge which means im not getting the 9 afterall
1. maj 2026
Besvarelse fra Octopus Energy US
Hi Marianela, thank you for sharing your experience — feedback like this is exactly how we get better.
We're sorry the rate structure wasn't clearly explained at the time you enrolled. The 9¢/kWh is the energy charge, but your local utility (AEP Central) adds a separate delivery charge on top — and we understand how frustrating it is to discover that after signing up.
I've already flagged this with our enrollment partner so we can review exactly what was communicated during your signup call and make sure it isn't repeated. I've also reached out to you directly via email with a couple of options to make this right.
Please don't hesitate to reply there — we'd love the chance to turn this around for you. ⚡️🐙
Besvarelse fra Octopus Energy US
Thank you so much for this! 🌟 Keeping our prices fair and our energy reliable is exactly what we're here for. We're thrilled that's been your experience — we're always here if you need us! ⚡
Clarissa was very helpful and was very…
Clarissa was very helpful and was very fast and very nice!!!!
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Octopus Energy US
Thank you for the amazing feedback! 🌟 Clarissa will be so thrilled to hear this — she's a true star on our team. We're glad she could help you quickly and with a smile. We'll make sure she gets the recognition she deserves! ⚡
Besvarelse fra Octopus Energy US
Thank you for the kind words! 🌟 We take pride in making everything simple and straightforward — from our plans to our customer service. So glad our team made a great impression! We're always here if you need us. 🐙
fast and simple
1. maj 2026
Besvarelse fra Octopus Energy US
That's exactly how we like it! 🌟 Fast and simple — always. Thanks for the love! 🐙
Clarissa was great in helping me cancel…
Clarissa was great in helping me cancel my service when I moved. Took seconds. The service was good and low cost while I had it.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Octopus Energy US
We're sorry to see you go, but so glad Clarissa could make the process quick and painless! Best of luck with your move — and if you ever land somewhere we serve, we'd love to have you back! 🐙
Besvarelse fra Octopus Energy US
Prompt is the goal — really glad it showed! We'll keep that standard up for you. 🐙
the person at the call center was…Insightful and helpful
the person at the call center was helpful and easy to deal with.
6. maj 2026
Besvarelse fra Octopus Energy US
That's great to hear! We'll make sure they know you said so — feedback like this means a lot to the team. Welcome aboard! 🐙
appreciate it so far pricing services…
appreciate it so far pricing is far services like battery purchase and monthly payments fantastic and signup was simple… we need more of this less of the rest
29. april 2026
Besvarelse fra Octopus Energy US
Welcome to the Octopus family! Glad the pricing and signup experience hit the mark — that's exactly how it should feel. We're here if you ever need us! 🐙
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.