I thought Octopus was a different kind of energy company, but don’t be fooled. As soon as your contract term is up, they will more than double your rate on the first chance they get. My rate inc... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Octopus Energy and Deavonte' get 5 bright stars! I called in to Octopus Energy and spoke with Deavonte'. He was super-friendly and helpful. He understood my issue right away, asked all the right... Se mere
Deavonte'was so patient with my frustration and was able to fix my issue. The 3rd party sales team that was used to set me up offered me the incorrect plan. Deavonte' went above and beyond to correct... Se mere
I can’t say enough good things about Melissa at Octopus Energy! She has been an absolute lifesaver, helping me navigate multiple issues with patience, professionalism, and a truly impressive depth of... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Kontaktoplysninger
114 Main Street, Suite 500, 77002, Houston, USA
- (833) 628-6888
- heretohelp@octopusenergy.com
- octopusenergy.com
4,4
Fremragende
271 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very easy to switch.
6. maj 2026
Besvarelse fra Octopus Energy US
So glad your switch went smoothly — that's exactly what we aim for! If anything comes up, we're always here. Welcome to Octopus Energy! 🐙
Sorry
Sorry. You were supposed to cut off my electrical, and you did not do it.You were supposed to cut of my utility service and you didn't do it. I went by 3 weeks later, no service there but, I receive another bill. The next week. That was due in a week. There was no electric coming into the house. But the bill says it's on , and I call 2 months earlier to cut it off on the service date. NOT CUT OFF..I had to pay an extra bill to you.And I had to pay an extra bill to my service utility provider lubbock, utilities. company over eighty bucks. I won't be using you again.I will just use a compressor at my rent property.Thank you for nothing. It's like being slammed! Called , talk to representative manager.I didn't have time to deal with you. But explain the problem to a supervisor . Which said that they would take care of it , and they did not. You still took the payment out of a direct pay. YOU SAID YOU COULDN'T GIVE ME A CONFIRMATION NUMBER.And utility company said," U could not cut the utilities off .I had to call them." I used u to save me money and you wound up costing me more than just using a higher better company I A TWO YEAR CONTRACT. AND PAY , THE PENALTY WOULD HAVE BEEN CHEAPER. SORRY BUT YOU SUCK.
12. april 2026
Besvarelse fra Octopus Energy US
Hi Randy,
Thank you for taking the time to share your experience with us. We never want anyone to leave feeling frustrated or unheard, so we took a close look into your account and call history.
From our review, we can confirm that on March 27th you spoke with a member of our team and requested for your service to end at the close of your billing cycle. During that conversation, our energy specialist confirmed April 17th as the cancellation date, and you agreed that timing would work. Your service was then canceled on April 17th, exactly as discussed.
We were unable to find any earlier call or email requesting cancellation effective March 27th, and when we reached out for additional details so we could investigate further, we unfortunately didn’t hear back. We also did not see any indication during your interactions with us that you were unhappy with your experience at the time.
That said, we genuinely appreciate the chance to review your concerns, and we’re sorry this situation left you feeling disappointed. We always aim to make things straightforward, fair, and human.
If there’s anything further you’d like to discuss, our team is always happy to help.
- Octopus Energy US 🐙
Great experience with them
6. maj 2026
Besvarelse fra Octopus Energy US
So glad to hear it — we work hard to make every interaction a great one. Welcome to Octopus Energy! 🐙
Price is right 👍🏼
10. maj 2026
Besvarelse fra Octopus Energy US
We work hard to make sure it stays that way! Fair, transparent pricing is at the heart of what we do. Thanks for the thumbs up — we appreciate you! 🐙
I give Octopus Energy 5 stars because…5 Stars
I give Octopus Energy 5 stbars because I never had any issues and didn't need to reach out. I appreciate the consistent coverage.
9. maj 2026
Besvarelse fra Octopus Energy US
Five stars for a smooth, worry-free experience — we'll take it! 🐙 That's honestly the best compliment we can get. Reliable service behind the scenes so you never have to think about it — that's exactly what we're going for. Thanks for trusting us with your energy!
Besvarelse fra Octopus Energy US
Fair enough — we'll take that as motivation! 🐙 We hope the experience continues to impress, and if you ever need anything along the way, we're just a call or message away. We'd love to earn those other two stars!
Keeping my bill low and rates low.
7. maj 2026
Besvarelse fra Octopus Energy US
That's the goal! We're committed to keeping things affordable and transparent — no tricks, no gimmicks. So glad it's making a real difference for you. Thanks for being an Octopus customer! 🐙
So easy to do business over the phone.
14. april 2026
Besvarelse fra Octopus Energy US
That's what we're here for! We're so glad the experience felt seamless — our team works hard to make every call as easy as possible. Thanks for taking the time to share this! 🐙
Great and fast customer service 💯
23. april 2026
Besvarelse fra Octopus Energy US
Thank you so much! We love hearing that — fast and helpful is exactly what we aim for. We'll pass the kind words along to the team. Welcome to the Octopus family!
Anyone was excellent.
7. maj 2026
Besvarelse fra Octopus Energy US
Hi Chandra, thanks so much for the review and kind words! We’re really proud of our team’s commitment to making sure every customer gets the help they need, no matter who answers the phone. It’s awesome to hear that’s been your experience as well. We truly appreciate you being part of the Octopus family!
The electricity was not turned on on…
The electricity was not turned on on the date agreed in your notice. My family and I arrived to a house completely in the dark. There is no after hours help that could resolve it.
27. april 2026
Besvarelse fra Octopus Energy US
Hi Simon, we're truly sorry your family arrived to a dark home- that's never acceptable, and we understand how upsetting that must have been.
There was an internal processing delay on our end, and while Roland our Team Lead reached out to address the situation, we know that doesn't undo the experience. We're working to make sure it doesn't happen again.
We do want to note for transparency: when switching providers in Texas, a switch keeps your existing service active until we take over. A move-out with your previous provider creates a gap before new service begins. Choosing the switch option would have prevented the interruption, and we're committed to making sure our customers are fully informed of that distinction going forward.
I love my service and always get…
I love my service and always get extreme good customer service
4. maj 2026
Besvarelse fra Octopus Energy US
We're happy to hear that you love our service and receive great customer service. Thank you for your positive feedback; we appreciate it.
Besvarelse fra Octopus Energy US
Thank you for the kind words! We definitely pride ourselves in friendly efficiency, so its great to hear we're able to get you taken care of promptly when you reach out! Thanks for choosing Octopus Energy!
I was always able to talk to someone
I was always able to talk to a customer representative in a timely manner who spoke excellent English. Unfortunately, after years with Octopus their price per kWh jumped to a point I could no longer accept and when with someone else.
5. december 2025
Besvarelse fra Octopus Energy US
Thank you so much for your kind words about our team and the service you received over the years — that truly means a lot to us. We're genuinely sorry to hear that pricing ultimately led to the switch. We understand how important finding the right rate is, and we'd love to have you back if circumstances ever change. If you'd like to explore what we can currently offer, our team is always happy to help. Wishing you all the best! 🐙
Wonderful customer service
1. maj 2026
Besvarelse fra Octopus Energy US
Thank you for the kind words — we're so happy to hear that! Providing a great experience for every customer is what our team works hard for every day. We're glad we could deliver that for you. Thanks for choosing Octopus Energy! 🐙
Clarissa and Octopus
Clarissa, like all Octopus customer service representatives, provided friendly professional service quickly and with clarity and precision. She is to be applauded for representing Octopus in a way that demonstrates your commitment to your customers. And management is to be recognized for providing the leadership and support that makes a call center function at the highest standards. This alone should be enough to make all utility customers Octopus customers.
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Octopus Energy US
What a wonderful review — thank you so much! We'll be sure to pass your kind words along to Clarissa; she will be thrilled to hear this. You've put it beautifully — it really is our entire team, from frontline to leadership, that makes moments like this possible. We're grateful to have customers like you who take the time to recognize it. See you around! 🐙
I'm still waiting for my deposit refund!
30. april 2026
Besvarelse fra Octopus Energy US
Hi Jeff, thanks for your patience — your deposit refund was processed Friday and should reflect in your account within 2–3 business days depending on your card issuer. If it hasn't appeared by end of week, reach back out and we'll sort it right away!
They will make things right!!
There have been a couple of occasions that required me to contact customer service. Each time I had to reach out the person in the other end of the line has been stellar in their customer service and desire to get things resolved for me. Thank you for making me feel valued as a customer.
30. april 2026
Besvarelse fra Octopus Energy US
Monika, this truly made our day — thank you! We know that reaching out to your energy company isn't always something people look forward to, so it means the world to hear that our team turned those moments into positive ones for you. Making you feel valued isn't just our goal — it's our standard. We're so glad to have you with us! 🐙
By me being on set income as an elderly…
By me being on set income as an elderly and disabled person I am so grateful for being with your company and I invited my friends to join me and they are very happy. Thank you so much
4. maj 2026
Besvarelse fra Octopus Energy US
Thank you so much for sharing this with us — it genuinely warms our hearts. We believe everyone deserves reliable, fairly priced energy, and knowing that we're making a real difference for you means everything. And how wonderful that your friends are happy too! That kind of trust is something we don't take lightly. Thank you for being part of the Octopus Energy family. 🐙
Everything I asked was discussed and…
Everything I asked was discussed and explained to me in my end in a the level which i understood.
28. april 2026
Besvarelse fra Octopus Energy US
That's exactly what we aim for — clear, jargon-free conversations where you always leave knowing exactly where you stand. Thank you for sharing your experience! We're glad our team could make things easy to understand. 🐙
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.