I thought Octopus was a different kind of energy company, but don’t be fooled. As soon as your contract term is up, they will more than double your rate on the first chance they get. My rate inc... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Octopus Energy and Deavonte' get 5 bright stars! I called in to Octopus Energy and spoke with Deavonte'. He was super-friendly and helpful. He understood my issue right away, asked all the right... Se mere
Deavonte'was so patient with my frustration and was able to fix my issue. The 3rd party sales team that was used to set me up offered me the incorrect plan. Deavonte' went above and beyond to correct... Se mere
I can’t say enough good things about Melissa at Octopus Energy! She has been an absolute lifesaver, helping me navigate multiple issues with patience, professionalism, and a truly impressive depth of... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Kontaktoplysninger
114 Main Street, Suite 500, 77002, Houston, USA
- (833) 628-6888
- heretohelp@octopusenergy.com
- octopusenergy.com
4,4
Fremragende
271 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I did not like the way you handled my authorization.
I did not like the way after I processed my credit card and you came back to me for further docs.
5. juni 2026
Besvarelse fra Octopus Energy US
Hey Scott,
We're sorry to hear the additional documentation request was frustrating. In some cases, we may need extra information to complete security and fraud prevention checks. These measures are in place to help protect our customers and make sure accounts are opened securely.
We appreciate your patience and thank you for sharing your feedback.
Best,
The Octopus Energy Team
So far, so good
So far, I have been pleased with my interaction. So far I have not received a bill or gotten a statement. Will have to see how that goes.
2. juni 2026
Customer Service was Very Responsive
As a returning customer Octopus' Customer Service was very responsive, my service was turned on in my new apartment on the date requested. My previous experience with them was the same; very responsive and timely!
8. juni 2026
Website was fun and never a problem
17. juni 2026
My bill doesn’t be high at all it’s…
My bill doesn’t be high at all it’s reasonable I also like the fact of my discounts I get and let’s not forget they didn’t charge me a deposit for my lights I’m all around satisfied with my service and I’m going to forever be a costumer and I’ll also recommend thanks Octopus Energy
16. juni 2026
Very good I love how you help me ❤️
1. juni 2026
Service is great and customer service…
Service is great and customer service is prompt. When I called about what appeared to be a few cents discrepancy both plus and minus the representative didn't have an answer but suggested waiting until the next month bill to see if the calculations matched my expectations on the REP and Centerpoint charges since the Centerpoint had a rate change mid-way through my first month bill.
10. juni 2026
A great company
A great company, comprised of people who understand their customers' dangerous medical condition, such as mine.
16. juni 2026
Information was entered correctly in…
Information was entered correctly in system for payment.
15. juni 2026
They truly have the best support in the…
They truly have the best support in the business!
10. juni 2026
The process of switching electrical…
The process of switching electrical providers was made easy
15. juni 2026
I love octopus energy ‼️ even through…
I love octopus energy ‼️ even through hard times they are still there to help. thank you guys for everything my favorite company ❤️
1. juni 2026
All of the issues
All of the issues, and there were several, were corrected in a timely manner. They did the right thing every time. What more can you ask for, power and a company that stands behind it.
5. juni 2026
Very good customer service transition…
Very good customer service transition went very well. No issues. Power supply is also great not too much fluctuation.
1. juni 2026
My initial experiences with this…
My initial experiences with this company were very positive. Maybe even 5 star. Recent experiences have not measured up. Incorrect billings, missed discounts, and changes to payment fees have been numerous and constant. No idea what's next but you can count on more change and in their favor. Will be leaving when my contract is up.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Octopus Energy US
If you can reach out to us at heretohelp@octopusenergy.com, we'd be happy to look into your experience and make things right!
Excellent Customer Satisfaction
I am very pleae with your customer support.
They are knowledgablea nd courteous. Furthermore, I just got my first bill and I am very pleased with the energy cost reduction!
2. juni 2026
Besvarelse fra Octopus Energy US
That first bill moment is always the best — we love hearing it! 🎉 Our team works hard to make sure every interaction is as helpful and friendly as possible, so your kind words mean a lot to us at Octopus Energy. 🐙
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.