n+ Bikes Anmeldelser 228

Let’s start with delivery: my bike was shipped to a whole different state I ordered the track edition. It was supposed to come to me in TX and it was sent to FL to a warehouse. I was informed 2 bikes were sent there and somehow mine got wrapped into that I have no idea. It was for the most part quickly resolved within a matter of 4-5 days (took me getting some police involvement due to how sketchy it was that such an expensive item could have a completely wrong shipping state let alone address) or so and took another almost week to arrive to me in TX. Regardless it didn’t make it in time to me for Christmas but arrived shortly after new years.

Let’s talk the bike: E-bike track edition. Amazing. The quality of it is definitely there! Very well boxed and secured for shipping! The matte color with the AMG Mercedes patronas logo is beautiful! The battery life seems to be about what’s advertised. I love that the pedal assist definitely takes some of the fatigue out of it pretty damn enjoyable. If you wanna just coast you can coast as well and the bike gets up to speed fairy nice but being electric I expected more torque regardless gets the job done. The bike tires do not exactly fit the carbon fiber stand I do not believe it was necessarily intended to however it can still hold the bike up which I find nice and is a nice aesthetic. (Bought the stand secondhand off eBay) The seat of the bike ABSOLUTELY TERRIBLE. Unless you have an extremely thick rear end your ride is only going to be enjoyable for a matter of minutes before your behind hurts highly recommend you immediately order a cover to put over it with gel or some form of cushioning to actually enjoy riding the bike.

Let’s talk building the bike: instruction booklet is nice quality good pictures in there however I feel most of the instructions are poorly explained and talks about torquing the bolts down in which unless you have a torque wrench renders you useless building it however I do believe just tightening it hand tight is plenty enough. Wish it explained things better on how to actually build it kinda just had to question things and think outside the box on some instructions and maybe if the instructions were almost ikea like would’ve been a lot easier but regardless with enough brain power you’ll get it completed and achieved but there are some items in the box where there’s no instructions or mention of it them at all. The screen on the bike is immaculate and clear very stylish and futuristic looking.

In final overall the bike is amazing it’s my first electric bike I own a Mercedes SL600 love it to death and wanted an E-Bike and found this Mercedes one. Very stylish/unclear instructions/uncomfortable seat/fun overall ride unfortunately the extras are shipped at different time frames received my extra battery still awaiting a shipping time for the kickstand and the helmet I find it strange that all of this doesn’t ship at the same time but I don’t know the logistics behind it.

This review gets 3 stars not because of the bike itself or the customer service but for the ball being completely dropped for shipping from the beginning of it all I think it’s inexcusable and there was no compensation besides maybe taking care of it and fixing it within a timely manner (if you consider that compensation I do not as I was told it was supposed to make it to me before Christmas and it would have if it was shipped to the correct state/address to begin with)

I still haven’t received my refund for a product that I ordered and cancelled the same day. It’s been 39 days and still being delayed.

Bike motor failed after short time. Forget getting a mercedes bike. Pos

I'm waiting since 7 month on my bike! they always give false information and buying time...
I will request my money back!

I have canceld my order within 24h but still have not received my money back its been more than a month now. No reply when i call and always the same email horrible experience!!

I love my new Rallye bike. It showed up quicker than I had anticipated. Unfortunately my helmet and fender have yet to make it to me. I would have given five stars if the logistics had been coordinated better.

The purchase process was straight forward and the customer service team has been super helpful with my follow up questions. The bike itself is as advertised, a great smooth ride. Kinda what you expect for something with the star on it.

Price was fair bike was easy to assemble. Kinda wish they would have sent the helmet along with the bike. Love the bike and all the bells and whistles. Can’t wait for the Spring to really enjoy the ride.

Wonderful product…even looks well made.. I bought 2 street bikes. One for me and one for my wife.. still waiting for 1 large helmet and 2 kickstands I purchased afterwards.

Well I just gonna say one thing. I love it. Is a masterpiece I was not expecting nothing less from Mercedes Benz.

Great bike. Customer service is lacking. No idea when the bike or accessories will arrive. Virtually no customer support.

I am still dealing with this Company. Now the bottom cover will not attacch correct and they are telling me to use double sided tape to attach back. Mind you this bike cost 12k and they want me to use double sided tape. I insisted they get a local mobile rep to assist in repair and he even said he can not believe this bike was made with the chepeast of parts.

You will only be delaing with a person by the name of Sophie by the way in support. They seem to only have one person. I have repeatedly asked for a manger but they will not give that info out.

Very fast and very meticulous delivery,everything came in perfect condition, glad to have one, cause it’s not just a regular e-bike!

Very solid bike, looks great and performs better, easy to assemble, instructions may not be the best but they are clear enough

Dee did a wonderful job in working with me & answering my questions. Bike arrived earlier than projected. Easy to finish assembly out of the box. Bike is on the heavy side, but has plenty of power to spare. I was blown away riding in the lowest assist mode (Comfort). I’m eagerly looking forward to some warmer weather to enjoy future adventures with this bike.

Sehr ansprechendes Design der eBike Serie Silver Arrow 02 und 03, ABER: Mangelhafte Konstruktion im Mittelmotor-Bereich und der dortigen Kabelführung. Anfragen beim Support- und Customer-Service blieben ohne Ergebnis und Kulanz. Direkte Antworten auf meine eMails blieben bisher aus. Empfehlung meinerseits: Finger weg bei langfristigem Gebrauch. Das Produkt sieht zwar schön aus, hält aber technisch nicht ein, was n+ verspricht!

This company feels like fraud, I ordered a bike with them and tried to cancel my order within a day. I was unable to get through to anyone. My call was passed between multiple members of the team with not resolution.
I had to get Fords corporate email account involved, and was finally able to get the order cancelled after 2 weeks - by which time my order had already been dispatched!!
Mind you I had called tens of times, sent multiple emails but was completely ghosted. I refused delivery and requested a refund. Which I was promised was being processed, however its been 4 months and I haven't received my money back. Every 2 weeks I call and send an email detailing the situation and previous communication with no luck.

I strongly urge anyone considering placing an order with this company to NOT DO THAT. Atleast not from Canada. Its been a horrible experience.

SCAMMERS!!!! CAREFUL THEY ARE A FAKE COMPANY DO NOT BUY ONLINE AS THEY NEVER DELIVER AND KEEP YOUR MONEY

My sales contact Dee was very helpful. However now that I have it’s been politely suggested to call someone else. Who? There is no communication, the documentation is pathetic and in some cases just wrong. The bike seems nice, although one of the tires blew out on first ride! But I got a new one that I paid for and things now seem ok. The documentation and lack of support are reasons to not buy, it’s that bad. Bike is ok.

Constant updates on shipping, great customer service, and the bike is fantastic, as you would imagine.