The app is really easy to use and its easy to make extra payments if needed. They're also always checking if your financial situation is ok. Would recommend and use again
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I believe the advisors name was Trixie, I spoke to her on 2nd October 2026. I was calling to advise that I had just been made redundant and I could not afford my next payment. Trixie... Se mere
Virksomheden har svaret
Very easy process to subscribe to, and there has been no payment issues. This was a very welcome service at a time of high cost of living expenses.
I haven't had much experience with finance company's but so far Novuna have been really great. I have no complaints of the service they have provided. Everyone nice and polite and very friendly. I... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Novuna Personal Finance
Skrevet af virksomheden
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Kontaktoplysninger
2 Apex View, LS11 9BH, Leeds, Storbritannien
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4,6
Fremragende
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
The process was very quick and simple…
The process was very quick and simple and the loan rate was good.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Personal Finance
Thank you for sharing! We're glad to hear that the application process was quick and simple for you
I have not made an applicationy to you…
I have not made an applicationy to you for your services this seems to me ascam please remove my details from your records &comfirm having done so thankyoi
11. september 2026
Besvarelse fra Novuna Personal Finance
Hi Raynard,
We understand your concerns regarding your personal information, especially if you have not made an application yourself.
However, we’re unable to discuss or verify account-specific details through a public Trustpilot review.
If you haven't already, we would encourage you to contact our Customer Services team directly ( 0344 375 5500 ) so they can investigate your concerns further, review whether any records are held and provide some clarity on the situation for you.
Thank you
Besvarelse fra Novuna Personal Finance
That's great to hear! Thank you for sharing
Very easy process
Very easy process and they keep you well informed.
1. september 2026
Uopfordret anmeldelse
They were very quick & efficient.
They were very quick & efficient.
When I purchased my item, everything went through smoothly, which was great.
So thank you ☺️
11. september 2026
Besvarelse fra Novuna Personal Finance
Hi Jayne, thanks for sharing! Really glad to hear that everything has been smooth and efficient. I hope you're enjoying your new item as well!
From start to finish simple
From start to finish simple, excellent communication great product easy payment scheme application straight forward brilliant service.
2. september 2026
Uopfordret anmeldelse
After building up hope you let me down…
After building up hope you let me down .Two days after my purchase you decided not to give me finance I am extremely disappointed
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Personal Finance
Hi,
We appreciate how disappointing it can be when an application does not proceed as expected, particularly after a purchase has been made. For clarity, finance applications are subject to a full assessment of eligibility, affordability and creditworthiness.
If you haven't already, you are able to request the reason for the decline by reaching out to referrals@NovunaPersonalFinance.co.uk and this will be sent across.
Thanks
Definitely no complaints so far a few…
Definitely no complaints so far a few months in, everything went quick when setting up, cash transferred when it said it would.
NO other issues to report whatsoever.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Personal Finance
Thanks for sharing! Glad to hear that everything is running smoothly for you.
Had a problem registering
Had a problem registering. Very friendly and helpful service in resolving. Good easy to use app.
8. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Personal Finance
Thank you for sharing your experience with us. Although you initially had an issue with registering, I'm glad that our team was able to resolve it for you!
Very long waiting time
I applied for a Novuna personal loan for some home improvements. While the application process itself was fairly straightforward, trying to contact them by phone has been extremely frustrating. The waiting times are ridiculously long, and it feels almost impossible to get through to someone.
If you need to speak to them, be prepared to spend a few hours on the phone waiting. Customer service definitely needs improvement.
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Personal Finance
Thanks for taking the time to share your feedback Glen. We're pleased that you found the process straightforward, although we're disappointed to hear reaching us by phone took longer than you expected.
During busier periods with hold times longer than 3 minutes, we offer our virtual queue service, which keeps your place in the queue and calls you back when one of our advisors here in Leeds becomes available to answer your question. It's the perfect option as you don't have to wait on hold.
We'll find out if we can make the benefits of that option even clearer to future callers. Thanks again.
Excellent service
Excellent service
Got out new boiler bridging gas through this company
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Personal Finance
Thanks for sharing! I hope you like the new boiler!
 excellent Novuna Personal Finance 👍
Is my first loan I’ve been looking for personal loan for awhile now and I have been searching around Novuna have catch my eye everything so fast so easy so simple easy to do application service payment next day money transfer excellent all round 10/10 👍😃
31. august 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Personal Finance
Thank you. Making things easy and simple is actually quite hard work, so that's fantastic to hear.
Besvarelse fra Novuna Personal Finance
Thanks for sharing David. Glad to hear that everything has been simple for you
I took the plunge .
I took the plunge 6 months ago and never looked back. Made such a difference to my life.
3. september 2026
Uopfordret anmeldelse
No complaints yet!
2. september 2026
Uopfordret anmeldelse
My personal loan is paid off as i…
My personal loan is paid off as i settled the agreement 3 years early. I am still being charged the monthly cost even though the loan is paid, I emailed there support August 11th and received an automatic reply stating I'd have a response within 2 business days, It is currently September and I'm yet to have a response.
There billing area shows all my loans are paid and closed yet they keep charging me.
2. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Personal Finance
Hi Aaron,
We've located the enquiry you previously raised about this matter, along with the response we provided on the same day (15:07). For clarity, that response confirmed which of your agreements had been settled and which remained active.
As you've indicated you're unsure about the direct debits, I've asked the team to resend the email that we previously sent which included the retailer name, agreement start date and monthly payment amount, which should help explain the payments appearing on your account.
We also offer access to agreement information through our online account and mobile app, making it easy to view and manage one or multiple agreements at any time. If you'd like us to review anything further, please contact us directly and we'll be happy to help.
Thanks
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.