The Novel Wines Annual Wine Tasting is a fabulous opportunity to try unusual wines from around the world that you would not normally find in supermarkets. It's also great to meet some of the producers... Se mere
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Se, hvad kunderne siger
I ordered a wine that's very hard to find, other than direct from Croatia (the previous UK supplier we tried took our money but didn't supply any wine) and was delighted when it turned up the next day... Se mere
Fast processing & dispatch, with tracking available throughout. Exactly what I wanted & great timing through the whole process. Nice one! One slight hiccup was the courier DHL. I am injured & on... Se mere
I bought my husband a wine and cheese tasting flight via Yuup which we attended yesterday. We just wanted to say how much we enjoyed it. The young man(sorry we forgot your name) was so knowledgeable,... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Drink your way around the world. Explore over 300 truly unique wines and spirits at Novel Wines, the UK’s most adventurous wine shop. Delivered directly to your door. No minimum order and free delivery on orders over £95. Our range includes a multi-award-winning selection of wine from central and eastern Europe, as well as wines from England & Wales, the Americas, Asia and beyond. Try wines as far afield as Japan, Uruguay and Canada, as well as those grown and bottled on your doorstep!
Kontaktoplysninger
11 Manvers Street, BA1 1JQ, Bath, Storbritannien
- 01225667311
- hello@novelwines.co.uk
- novelwines.co.uk
4,6
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The order was quick and perfect
The order was quick and perfect, and the company was very supportive through the customer support. I really appreciate it
4. december 2023
Quick & efficient customer service
I had a quantities error on an order of a case of wine so that I had one extra of one bottle and one less of another. I sent a message online via the website explaining the problem. They soon contacted me within about an hour and a half, apologising and filing an order to send the missing bottle to me and said that I should keep the incorrectly received extra bottle as an apology.
29. november 2023
Extraordinary wine was available
Excellent service friendly and super fast delivery . Gorgeous special wine Thank you x
18. december 2023
Didn’t receive the order
Paid for guaranteed next day delivery on the 15th of December for Christmas and as of today (Christmas day) I still haven’t received the order. Sent 3 chaser emails. Terrible customer service/delivery experience. Can’t review the product as I haven’t received it!
15. december 2023
Great interesting wines
15. december 2023
Novel Wines Well Worth Exploring
Novel Wines listened to what went wrong last time and made sure everything was perfect this time including dealing with the delivery company who on the previous occasion just dumped the box at the front door but claimed they had handed it to me.
You may think Novel Wines will have some weird wines but everything I have received over several years has been excellent - not a dud. I am on my 2nd order of Freedom Wine which is a blend using grapes from Ukraine, Moldova and Georgia. As a form Chairman of the London branch of The International Wine and Food Society I can tell good from bad.
12. december 2023
Excellent service
The wine arrived in superb packaging, I’ve never seen anything like it. It would have taken a drop from height to damage the bottle. That care alone tells you how brilliantly this company values their product and your custom.
11. december 2023
Quick and seamless ordering and…
Quick and seamless ordering and delivery. Only place I can get my favourite Romanian wine
27. oktober 2023
Great and personal experience
Great and personal experience. It's highly recommended the wines, particularly for those more adventurous, but equally for those looking for quality/price.
15. november 2023
Quick Delivery and efficient service
30. november 2023
Delicious bottle of Croatian red (x2)…
Delicious bottle of Croatian red (x2) which is so hard to get hold of in the UK. Fair price, well packaged and speedy delivery. Thank you
21. november 2023
Great Processing but Watch the Courier
Fast processing & dispatch, with tracking available throughout. Exactly what I wanted & great timing through the whole process. Nice one!
One slight hiccup was the courier DHL. I am injured & on crutches. My pal left a note on the door explaining this. Courier left the case in an unlocked porch without even knocking on the door to alert me.
Not Novel's fault but they DO need to know about this, as too many experiences like this can affect Customer Experience (CX).
Good service from Novel though.
28. november 2023
Very quickly rectified a mistake
27. november 2023
All round good service
Fast despatch, arrived safely, reasonable price, helpful on the phone.
Thank you.
24. november 2023
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