Novacareus Anmeldelser 

Sam in customer service went beyond to help me out!!! Am all the way in Hawaii and I got the Aloha Spirit treatment that we are known for 🤗 Please be sure that he is recognized for his GREAT customer service and showing the Aloha Spirit to a customer who had a question all the way in the 808. Mahalo Sam🌺

Exceptionally quick, exceptionally gracious and exceptionally caring response from staff after I contacted them about a mistake I made when ordering. The email was so thoughtful and well written, I was mightily impressed by the CARING customer CARE - and it was not a form letter either. In these days of short pat answers, this staff member took the time for stellar customer service.

My $108.00 order was delivered, left unattended at some random place at the wrong building, proof of delivery picture does not depict the correct building. After sending NovaCare pictures of the correct building with signs on door clearly stating that ALL packages must be delivered to the receiving area and NO packages are to be left unattended, NovaCare still refused to issue me a refund or replacement. I filed a claim with Shop to which NovaCare submitted the false pictures, no signature as proof of delivery, which was good enough for Shop because they do not investigate in any way shape or form. BTW, NovaCare only advised me of the false pictures and proof of delivery AFTER I filed they claim with Shop and not giving me the opportunity to provide my pictures showing the real building. In any event, this company is a SCAM! Offers NO CUSTOMER SUPPORT and will TAKE YOUR MONEY WITHOUT HESITATION and leave you with NOTHING. STAY CLEAR OF THESE THIEVES!!!

I reached out to customer care recently after I had some questions about the anti-choker device I bought. The guy I spoke with was a breath of fresh air when it comes to customer support service. He went above and beyond to address the issue and was also timely with his responses. The mechanics of the device itself are very sound. Hopefully it will never need to be used, but I feel confident that it would do the job if the situation came up. Thanks for great service!

I purchased this anti choking device for my 87-year-old father that lives alone in another state. He had a couple choking scares within the last few years. He had a couple questions about how to operate it. I sent an e-mail and received a prompt thorough response to my questions. Thank you for creating such a thoughtful product and for responding so quickly. Knowing he now has this device — and feels confident using it — gives all of us peace of mind. It means a great deal to our family!

I purchased Nova Care because the cheaper one I ordered first was trash. The Nova care has some meat to it. It just feels solid. Definitely has some suction to it. Wouldn't be surprised if it could suck a golf ball thru a garden hose. I hope I never have to depend on it but if the time comes, I'm sure it will do fine. IF there is a problem with it, you can bet customer service will be all over it. I had to deal with Sam during the transit and all I can say is that Nova Care should also be teaching customer service to other companies. On a scale of 1 to 10.....I give them an 11.

I think this is a great company. They answer questions if you email them the product is great. I have nothing but good things to say this is definitely a purchase. I am very happy to recommend.