Noracora Anmeldelser 

Besvarelse fra Noracora

Opdateret den 8. dec. 2024

Sehr geehrter Kunde,

Vielen Dank, dass Sie uns auf das Problem bezüglich Ihrer letzten Bestellung aufmerksam gemacht haben. Es tut uns wirklich leid, von den Problemen zu hören, die Sie mit Ihrer Jackenbestellung hatten. Wir verstehen Ihre Frustration und entschuldigen uns aufrichtig für jegliche Verwirrung bezüglich unseres Rückgabeprozesses.

Unser Ziel ist es, Qualitätsprodukte und hervorragenden Service zu bieten, und wir bedauern, dass wir Ihre Erwartungen in diesem Fall nicht erfüllen konnten. Könnten Sie unserem Kundenservicecenter bitte, wenn möglich, Fotos zur Verfügung stellen, die zeigen, wie sich der Artikel von der Werbung unterscheidet? Dies wird uns helfen, das Problem besser zu verstehen.

Obwohl wir eine Rückgaberichtlinie haben, verstehen wir, dass Ihre Erfahrung mit dem Prozess nicht so reibungslos verlief, wie sie hätte sein sollen. Wir möchten klarstellen, dass wir Rückgabelager in Großbritannien, Deutschland, Frankreich, Kanada, Australien und den Vereinigten Staaten haben, sodass Sie den Artikel nicht nach China zurückschicken müssen.

Weitere Informationen zu unserer Rückgaberichtlinie und zur Rückgabe von Artikeln finden Sie auf unserer Website unter https://de.noracora.com/information/return-policy. Wenn der Rückgabevorgang nicht funktioniert, wenden Sie sich bitte an unser Kundenserviceteam und erklären Sie die Situation ausführlich, einschließlich des Grundes für die Rückgabeanforderung und aller relevanten Bestellinformationen. Sobald wir diese Informationen erhalten haben, werden wir alles tun, um Ihre Rückgabe umgehend zu bearbeiten und Sie über den Status auf dem Laufenden zu halten. Bitte beachten Sie, dass Ihre Rückerstattung bearbeitet wird, sobald unser Rückgabezentrum das zurückgesandte Paket erhalten und geprüft hat.

Wir bedauern auch die lange Lieferzeit. Wir arbeiten ständig daran, sowohl unsere Produktqualität als auch unsere Versandgeschwindigkeit zu verbessern, und Ihr Feedback hilft uns, Bereiche zu identifizieren, die Aufmerksamkeit erfordern.

Wenn Sie es sich noch einmal überlegen, unterstützen wir Sie gerne beim Rückgabeprozess und stellen sicher, dass Sie Ihre Rückerstattung erhalten. Würde es Ihnen etwas ausmachen, uns Ihre Bestellnummer mitzuteilen? Wir haben Ihnen bereits eine private Nachricht gesendet. Bitte überprüfen Sie diese. Wir freuen uns auf Ihre Antwort.
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6. Dez 24
Vielen Dank für das Update. Es scheint, dass wir immer noch keine Bestellung mit Ihrem Kommentar-Benutzerkonto verknüpfen können. Wir wären Ihnen sehr dankbar, wenn Sie uns Ihre Bestellnummer mitteilen könnten.

Bitte beachten Sie, dass wir für deutsche Bestellungen ein vorausbezahltes Rücksendeetikett und für österreichische Bestellungen eine deutsche Rücksendeadresse bereitstellen.
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8. Dez 24
Vielen Dank für Ihre Antwort. Es scheint, dass keine der von Ihnen angegebenen Bestellnummern/E-Mail-Adressen/vollständigen Namen zu einer Bestellung in unserem System führt. Wir wären Ihnen sehr dankbar, wenn Sie uns den Transaktionscode oder die Rechnungsnummer in der Zahlungsübersicht senden könnten.
Eine korrekte DE.NORACORA-Bestellnummer beginnt normalerweise mit dem Buchstaben H.
Wir schätzen Ihr Feedback sehr und sind bestrebt, die Dinge in Ordnung zu bringen.

Wenn Sie Hilfe benötigen, können Sie uns gerne per E-Mail unter service@de.noracora.com kontaktieren. Wir werden Ihnen innerhalb von 24 Stunden antworten.

Mit freundlichen Grüßen,
Ashley
DE.NORACORA

Besvarelse fra Noracora

Opdateret den 5. dec. 2024

Dear Customer,

Thank you for reaching out and letting us know about your experience. We’re sorry to hear that you had difficulty ordering the same jacket in two different colors.

We’ve checked your order, and we are pleased to inform you that you have successfully ordered the same jacket in two different colors.

To order the same jacket in two different colors, please follow these steps:

1.Select the jacket you would like to order.
2.On the product page, choose your desired color from the available options.
3.Click “Add to Cart” once you have selected the first color.
4.To order the same jacket in a different color, go back to the product page and select the second color.
5.Click “Add to Cart” again with the second color.
6.Proceed to checkout when you’re ready.
This should allow you to successfully order both colors of the same jacket.
If you continue to experience any issues or need further assistance, please don’t hesitate to contact us by chat for quick response or by email at service@noracora.com. By email we will reply to you within 24 hours. We are here to help!

We apologize if there was any confusion during the ordering process, and we appreciate your patience.

Best regard,
Ashley
NORACORA

Besvarelse fra Noracora

20. nov. 2024

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. We can assure you that we are a legitimate company and our business is completely legal and compliant.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

Regarding the return policy: https://noracora.com/information/return-policy
-All Purchases (except swimwear, underwear,bra & bralette, panties, bags, and accessories) can be returned within 30 days of the delivery date.
- The Buyer is responsible for the return shipping cost.

We are sorry that we cannot find any orders under your name. Please confirm if you made a purchase with us. Could you please provide us with your order number or email so we can verify it?

Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

If you believe that the product you received is not the same as described on the product page, could you please send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.

If you need assistance, please feel free to contact us by chat or by email at service@noracora.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Thank you again for your feedback on this issue. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
NORACORA

Besvarelse fra Noracora

Opdateret den 19. nov. 2024

Update:

Cher client,

Merci de nous avoir informé du problème concernant votre récente commande. Nous nous excusons pour toute confusion ou inconvénient que cela vous a causé.

Nous nous excusons sincèrement pour la gêne occasionnée. Votre satisfaction est très importante pour nous et nous nous engageons à résoudre ce problème à votre entière satisfaction.

Après avoir examiné la situation, nous avons confirmé que notre e-mail est valide et nous n'avons pas reçu votre réponse. Nous vous suggérons d'essayer de nous contacter via le chat en direct pour une résolution plus rapide.

Les informations de suivi que vous avez fournies correspondent à votre numéro de commande, et non au numéro de suivi de retour. Nous vous avons envoyé un lien par e-mail pour mettre à jour les informations de retour correctes. Veuillez remplir les informations correctes en utilisant le lien fourni.

Soyez assuré que nous sommes une entreprise légitime et conforme. Nous nous engageons à fournir un service de haute qualité à tous nos clients.

Pour l'instant, nous n'avons pas reçu votre colis de retour. Une fois que nous aurons reçu les informations de retour correctes, nous procéderons à la résolution du problème de manière appropriée. Merci pour votre patience et votre compréhension.

Encore une fois, merci de nous avoir contactés sur Trustpilot. Si vous avez besoin d'aide, n'hésitez pas à nous contacter par e-mail à l'adresse service@fr.noracora.com. Nous vous répondrons dans les 24 heures.

Cordialement,
Tracy
FR.NORACORA
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Bonjour,

Merci beaucoup pour votre achat et votre feedback !
Veuillez noter que nous sommes une entreprise légitime.

Il semble que nous vous avons demandé plusieures fois un code de suivi du retour, mais nous ne l'avons j'amais reçu.
Nous remboursons toujours quand nous sommes informés du code suivi de retour.

Cependant, le numéro de suivi du retour fourni par vous était le numéro de commande FR.NORACORA. Ce n'est pas le code de suivi du retour.

Quand vous retournez un colis, le transporteur vous donnera un code pour suivre l'envoi, ce qui est indiqué sur le bon d'envoi.
Merci de nous passer le code de suivi complète & correct du retour alors que nous puission vous aider à obtenir le remboursement.

Nous sommes profondément désolés que vous ne soyez pas satisfaite de nos produits et services. Ce que nous avons essayé de faire, c'est de vous faire vivre une bonne expérience de shopping.

Si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous contacter par chat ou par e-mail à l'adresse service@fr.noracora.com. Nous vous répondrons dans les 24 heures.

Encore, merci d'avoir pris le temps de partager votre retour avec nous. Nous apprécions votre honnêteté concernant votre expérience et nous prendrons certainement en compte vos commentaires pour améliorer nos produits et services.

Cordialement,
Louisa
FR.NORACORA

Besvarelse fra Noracora

15. nov. 2024

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

We are pleased to inform you that all items in your order have been shipped and are on their way to you.

Please note that the estimated time of arrival date is for reference only, please refer to the actual delivery time.

We will consider increasing the inventory of products and improving the efficiency of our logistics colleagues so that the products can be shipped as soon as possible.

Regarding the specific status of the order, we have further explained to you via email,
please check it in your email inbox or spam folder later.

Again, thank you for reaching out to us on Trustpilot. If you need any assistance, please feel free to reach out to us via email at service@noracora.com. We will respond within 24 hours.

Kind regards,
Timmy
NORACORA

Besvarelse fra Noracora

Opdateret den 10. nov. 2024

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.

Thank you for your valuable feedback. We want to assure you that we are committed to improving our shipping efficiency, and our goal is to provide you with a better shopping experience. We are actively working to enhance our processes, and we truly appreciate your understanding.

Please note that sizes on our website may vary from standard US sizes. To find your ideal fit, we recommend referring to the 'Size Chart' provided with detailed measurements for each specific item.

Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated. We have email and 24-7 Live Chat service now. Feel free to contact us if you have any issues.

Please note that you do not need to register an account to return the order. Registration on our website is completely free, and there are no charges associated with creating an account.

We aim at providing a simple and hassle-free experience.We have return warehouses located in the United Kingdom, Germany, France, Canada, Australia, and the United States, and will provide you with the nearest return address.

Regarding your issue, our representative has already sent an email with the return label. Please check your inbox and spam folder for further details. Kindly reply to us by email, and we will continue assisting you. Your patience and understanding are greatly appreciated

If you need any assistance with the order, please feel free to contact us by chat for quick response or by email at service@noracora.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

Best regard,
Tracy
NORACORA

Besvarelse fra Noracora

9. nov. 2024

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the shipping and the product.

Please note we do not use standard US size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger.
We recommend you use "Size Guide" to better determine your ideal size, because sizing varies between our items.
"Size Guide" with detailed product measurements is included on each product page. As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.
Be sure to check the measurements provided online for each item advertised as comparing them to yours to insure a better fit.

With the descriptions you gave, we located an order of 81.79 USD, made in 19th Oct with 3 sweaters in it. But the receiver's address is in OK.
All the items were shipped out and they can certainly be delivered before Christmas.

Regarding this issue, our representative have sent an email of shipping information to the yahoo email address. If that's your order, please check your inbox and spambox later, and reply to us by email.

If it's not your order, please kindly send the order number to us so that we can check for you.

If you need any assistance with the order, please feel free to contact us by chat for quick response or by email at service@noracora.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
NORACORA

Besvarelse fra Noracora

7. nov. 2024

Dear Customer,

Thank you for bringing the issue to our attention. We sincerely apologize for any confusion or inconvenience caused.

We understand that everyone has different expectations when it comes to their orders, and we are continually striving to provide high-quality products that meet our customers' standards. Your feedback is important to us, as it helps us to improve and offer a better shopping experience to all our customers.

Regarding your return,our representative has already sent a return label to your email, so kindly check your inbox. If you encounter any issues with locating the label or require further assistance, feel free to reach out to our customer service team,we are ready to support you throughout the process.

Once we receive your return package, we will ensure that your refund is processed promptly. Thank you for your patience and understanding as we work to enhance our service and quality.

If you need any assistance with the order, please feel free to contact us by chat for quick response or by email at service@noracora.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

Best regard,
Tracy
NORACORA

Besvarelse fra Noracora

Opdateret den 7. nov. 2024

Dear Customer,

Thank you for sharing your experience with us, and we are glad to hear that you are satisfied with our products overall!

We apologize for the difficulty you experienced when trying to remove items from your cart. Here is a quick guide:

App: Open the app and select the "Cart" at the bottom. You can then tap the circle next to each item to select or deselect it.
Website: On the website, go to your cart (shopping bag icon at the top right). There, you’ll see a "dustbin" icon next to each item—clicking this icon will remove it from your cart.

We appreciate your feedback and will work on making the cart interface more intuitive, especially for mobile devices.

Regarding the emails, we understand too many can be frustrating! You can easily opt out by clicking "unsubscribe" at the bottom of our promotion emails, or feel free to contact our customer service team, we can assist with the issue.

Thank you for your understanding, and for being a valued customer!

If you need any assistance with the order, please feel free to contact us by chat for quick response or by email at service@noracora.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

Best regard,
Tracy
NORACORA