Noracora Anmeldelser 

Besvarelse fra Noracora

Opdateret den 29. maj 2025

Update:

Le pedimos disculpas por cualquier inconveniente. Cada cliente es importante para nosotros y esperamos que pueda resolver el problema de forma satisfactoria.

Tras revisar cuidadosamente la dirección de correo electrónico y el número de pedido que nos proporcionó, no pudimos encontrar ningún pedido relacionado en nuestro sistema. Para mayor ayuda, le rogamos que confirme si la compra se realizó a través de nuestro sitio web oficial.

Si realizó su pedido, proporcione la dirección de correo electrónico correcta que utilizó durante el proceso de compra o el número de pedido correcto. Normalmente, tras completar una compra en nuestro sitio web, recibirá un correo electrónico de confirmación con su número de pedido. Esta información nos ayudará a verificar su pedido y a ofrecerle la asistencia adecuada.

Nos tomamos muy en serio todas sus inquietudes y nos esforzamos por ofrecerle una experiencia de compra confiable. Una vez que tengamos la información correcta, con gusto investigaremos el asunto a fondo.
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Estimado cliente:

Gracias por informarnos sobre el problema de su pedido reciente. Le pedimos disculpas por cualquier inconveniente causado por el retraso.

Ocasionalmente, pueden producirse retrasos en los envíos debido al despacho de aduanas, interrupciones en el transporte o problemas con la dirección, pero siempre nos esforzamos por garantizar que su paquete llegue sano y salvo.

Para ayudarle mejor, ¿podría proporcionarnos su número de pedido o la dirección de correo electrónico que utilizó al realizar el pedido? Esto nos ayudará a localizar su pedido y comprobar el estado del envío de inmediato. Le hemos enviado un mensaje privado; por favor, compruébelo. Esperamos su respuesta para poder resolver este problema lo antes posible.

Le aseguramos que no somos una estafa, valoramos a nuestros clientes y nos comprometemos a ofrecer una experiencia de compra justa y confiable. Haremos todo lo posible para entregar su pedido o para ofrecerle una solución adecuada.

Si necesita ayuda, no dude en contactarnos por chat o por correo electrónico a service@noracora.com. Le responderemos por correo electrónico en un plazo de 24 horas. Puede hacer clic en el icono del auricular en la esquina inferior derecha de nuestro sitio web para iniciar una conversación por chat. O bien, vaya a la página de contacto y seleccione la opción "OTRO-OTRO" para acceder al chat.

Gracias de nuevo por contactarnos a través de Trustpilot. Siempre nos esforzamos por brindar un servicio rápido y eficiente a nuestros clientes.

Atentamente,
Ashley
NORACORA

Besvarelse fra Noracora

15. maj 2025

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

We're very sorry to hear that the items didn't fit as expected and that the styles weren't as pictured, we understand how disappointing this must be. To help us better understand the issue and offer an appropriate solution, could you please provide a few clear photos of the items you received?

Regarding the return shipping, as noted in our policy, customers are responsible for the return postage. We do understand this may be frustrating, and we truly apologize for any inconvenience this has caused.

To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.

Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand. If you need assistance, please feel free to contact us by chat or by email at service@noracora.com. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Lucy
NORACORA

Besvarelse fra Noracora

Opdateret den 18. maj 2025

Update:

We're very glad to hear that you received your return slip and that our team was able to assist you promptly. We always strive to provide prompt and efficient service to our customers.
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Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

Please note that all inquiries will be responded to within 24 hours. Please check your mailbox, maybe it is in the spam folder.

Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.

We are committed to providing our customers with a hassle-free returns process.

If you need to return, you may check our return policy and how to return via https://noracora.com/information/return-policy

If the return process does not work. You can contact our customer service team and explain the situation in detail, including the reason for requesting return and any relevant order .

To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand.

If you need assistance, please feel free to contact us by chat or by email at service@noracora.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
NORACORA

Besvarelse fra Noracora

14. maj 2025

Dear Customer,

Thank you for purchase and for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

We regret to hear that the fabric does not meet your expectation. We are collecting feedback from our customers and working on providing more choices of fabrics.

Your comment is highly appreciated and we will forward it to our relevant department.

If you need assistance, please feel free to contact us by chat or by email at service@noracora.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
NORACORA

Besvarelse fra Noracora

26. apr. 2025

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused.

Sorry to hear that the product did not meet your expectations. We understand how disappointing this must be, especially after having a positive experience in the past. Please know that we are continuously working on improving our quality and service.

We aim to provide accurate and representative images of our products on our website, but sometimes there can be slight differences in color due to screen displays or lighting conditions during photo shoots.

If your item is not as pictured, could you please send photos to our customer service center? We'd like to confirm the details and offer you a satisfactory solution after checking. You're also welcome to return the items if they are eligible under our return policy: https://noracora.com/information/return-policy

Would you mind sharing your order number with us? We've sent you a private message as well, please check, and we look forward to assisting you further.

Thank you for taking the time to share your feedback with us. We strive to provide our customers with high-quality clothing at fair prices. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need any assistance, please feel free to contact us by email at service@noracora.com. We will reply to you within 24 hours.


Best regard,
Ashley
NORACORA

Besvarelse fra Noracora

14. mar. 2025

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

If the item received is not the same as the advertise product page, then could you send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.

If you need assistance, please feel free to contact us by chat or by email at service@noracora.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
NORACORA

Besvarelse fra Noracora

Opdateret den 6. maj 2025

Update:

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

The order has been successfully delivered.

The tracking information for your parcel confirms the delivery and if you cannot locate the delivered package, please check the following places first.

1. Check with neighbors and family members
2. Look around the place of delivery
3. Check for notice of attempted delivery

Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
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Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

We have email and 24-7 Live Chat service at the moment. Please rest assured that we typically respond to emails within 24 hours.

To assist you further, could you please provide your order number or the email address associated with the purchase? This will help us look into your case and address your concerns more effectively. We appreciate your cooperation and look forward to resolving this for you.

If you need any additional assistance with the order, you can contact us by chat for quick response or by email at service@noracora.com. By email we will reply to you within 24 hours

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

Best regard,
Tracy
NORACORA

Besvarelse fra Noracora

2. mar. 2025

Cher client,

Merci d'avoir attiré notre attention sur le problème concernant votre récente commande. Nous nous excusons sincèrement pour toute confusion ou gêne occasionnée.

Nous sommes désolés d'apprendre que vous n'êtes pas satisfait de la qualité de l'article que vous avez reçu. Nous nous efforçons toujours de fournir des produits de haute qualité et nous regrettons qu'il n'ait pas répondu à vos attentes.

Nous tenons à préciser que notre politique de retour stipule que les clients sont responsables des frais de retour. Cependant, nous souhaitons rendre le processus de retour aussi simple que possible pour vous. Nous avons des entrepôts de retour situés au Royaume-Uni, en Allemagne, en France, au Canada, en Australie et aux États-Unis, vous n'avez donc pas besoin de retourner l'article en Asie. Nous serons heureux de vous fournir l'adresse de retour la plus proche en fonction de votre emplacement.

Votre satisfaction est très importante pour nous et nous sommes là pour vous aider à rendre ce processus plus fluide.

Si vous avez besoin d'une assistance supplémentaire concernant la commande, vous pouvez nous contacter par chat pour une réponse rapide ou par e-mail à service@fr.noracora.com. Nous vous répondrons par e-mail dans les 24 heures.

Encore une fois, merci de nous avoir contactés sur Trustpilot. Nous nous excusons pour toute confusion ou déception que vous avez pu ressentir. Nous apprécions vos commentaires et apprécions votre compréhension.

Cordialement,
Tracy
FR.NORACORA

Besvarelse fra Noracora

2. mar. 2025

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.

We strive to provide high-quality clothing at fair prices, and we understand that every customer has unique expectations. We are always working hard to meet those expectations and offer the good quality products possible.

We are sorry to hear that the items you received did not match what was shown on our website. We strive to ensure that our products meet the expectations set by our online descriptions and images.To help us resolve the issue, could you kindly provide us with pictures of the items you received? This will allow us to better understand the situation and assist you with the next steps in the process.

Additionally, the return function on our website is straightforward, and our team has already reached out to you with the necessary return instructions via email. If you have any further questions or need additional assistance, please don't hesitate to reach out. We are here to help and ensure a smooth return process for you.

We truly appreciate your input as it helps us improve and provide a hassle-free experience for all of our customers. Your satisfaction is very important to us, and we are committed to making things right.

Once again, we apologize for any inconvenience this has caused and appreciate your patience as we work to resolve this issue promptly.

If you need any additional assistance with the order, you can contact us by chat for quick response or by email at service@noracora.com. By email we will reply to you within 24 hours

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

Best regard,
Tracy
NORACORA

Besvarelse fra Noracora

Opdateret den 28. feb. 2025

Update:

Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen entstanden sind. Jeder Kunde ist uns wichtig und wir hoffen, dass das Problem auf eine für Sie zufriedenstellende Weise gelöst werden kann.

Unser Team ist bestrebt, Ihnen ein zuverlässiges Einkaufserlebnis zu bieten, und wir nehmen Ihre Bedenken sehr ernst. Wir würden uns freuen, Ihnen weiterhelfen und diese Angelegenheit so schnell wie möglich lösen zu können.

Wir können Sie nicht per E-Mail kontaktieren, da Sie uns die Informationen hier nicht zur Verfügung gestellt haben. Könnten Sie uns, um Ihnen weiterhelfen zu können, bitte Ihre Bestellnummer oder die mit dem Kauf verknüpfte E-Mail-Adresse mitteilen? Dies hilft uns, Ihren Fall zu prüfen und Ihre Bedenken effektiver zu bearbeiten.

Vielen Dank für Ihre Geduld und Ihr Verständnis. Wir schätzen Ihr Vertrauen in uns und werden unser Bestes tun, um die Dinge in Ordnung zu bringen.
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Sehr geehrter Kunde,

Vielen Dank, dass Sie uns auf dieses Problem aufmerksam gemacht haben. Wir entschuldigen uns aufrichtig für die Enttäuschung und Unannehmlichkeiten, die Sie bei Ihrem letzten Kauf erlebt haben.

Wir verstehen Ihre Bedenken wirklich und werden unser Bestes tun, um das Problem zu lösen. Wir können Ihnen versichern, dass wir ein legitimes Unternehmen sind und unser Geschäft völlig legal und konform ist.

Würden Sie uns Ihre Bestellnummer mitteilen? Wir haben Ihnen bereits eine private Nachricht gesendet. Bitte überprüfen Sie diese und wir freuen uns auf Ihre Antwort.

Wenn Sie weitere Hilfe benötigen, können Sie uns gerne per E-Mail unter service@de.noracora.com kontaktieren. Wir werden Ihnen innerhalb von 24 Stunden antworten.

Mit freundlichen Grüßen,
Lucy
DE.NORACORA

Besvarelse fra Noracora

24. feb. 2025

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

The unshipped item you ordered is a super hot sale item and we need a little long time to process in bulk. Would you mind to wait for a few more days? We will try the best to push the shipment for you as soon as possible. Once your item(s) is dispatched from our warehouse, you’ll receive a tracking email from us.

We will consider increasing the inventory of products and improving the efficiency of our logistics colleagues so that the products can be shipped as soon as possible.

Upon checking, our colleague has previously replied to you before. Please check your mailbox, maybe it is in the spam folder.
All inquiries will be responded to within 24 hours. Please check your mail box.

We are committed to providing our customers with a hassle-free returns process.

If you need to return, you may check our return policy and how to return via https://noracora.com/information/return-policy

Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

If you need assistance, please feel free to contact us by chat or by email at service@noracora.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Kind regards,
Timmy
NORACORA

Besvarelse fra Noracora

1. feb. 2025

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.

We truely understand your concerns and will do our best to solve the problem.We can assure you that we are a legitimate company and our business is completely legal and compliant. 

The total amount for your order is $72.25 USD. It appears that the charge on your card may be in AUD, which could explain the discrepancy in the amount you see. Please rest assured that the correct amount has been charged. And the order had been canceled as requested, we will process the refund to you as soon as possible.

We kindly recommend reviewing the information entered, ensuring there are no additional spaces or special characters in your email address or order number. Additionally, clearing your browser's cache may help resolve any login issues.

If you need any additional assistance with the order, you can contact us by chat for quick response or by email at service@noracora.com. By email we will reply to you within 24 hours

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

Best regard,
Tracy
NORACORA

Besvarelse fra Noracora

21. jan. 2025

Sehr geehrter Kunde,

Vielen Dank für Ihre Kontaktaufnahme und wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie erfahren haben.

Jeder Kunde ist uns wichtig und wir hoffen, dass das Problem auf eine für Sie zufriedenstellende Weise gelöst werden kann.

Wir verstehen Ihre Frustration vollkommen. Bitte seien Sie versichert, dass wir die Produktqualität ernst nehmen und uns bemühen, sicherzustellen, dass alle Artikel vor dem Versand gründlich geprüft werden. Wir verstehen, dass unterschiedliche Menschen unterschiedliche Erwartungen an die Artikel haben, aber wir versuchen immer, unseren Kunden die günstigsten Waren anzubieten.

Um Ihnen weiter zu helfen und diese Angelegenheit zu klären, könnten Sie uns bitte Ihre Bestellnummer mitteilen? Dadurch können wir die Situation untersuchen und die bestmögliche Lösung anbieten. Wir schätzen Ihr Feedback sehr und setzen uns dafür ein, dass Sie mit Ihrer Erfahrung zufrieden sind.

Nochmals vielen Dank, dass Sie uns über Trustpilot kontaktiert haben. Wir entschuldigen uns für etwaige Verwirrungen oder Enttäuschungen. Wir schätzen Ihr Feedback und danken Ihnen für Ihr Verständnis.

Wenn Sie Hilfe benötigen, können Sie uns gerne per E-Mail an service@de.noracora.com kontaktieren. Wir werden Ihnen innerhalb von 24 Stunden antworten.

Mit bestem Gruß,
Tracy
DE.NORACORA

Besvarelse fra Noracora

17. jan. 2025

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by discounts.

The free item in your order was not charged. Please note that if you want a certain item as free gift, you will need to modify the free gift product by selecting the model you want, instead of adding the product you want as a regular item.

It seems that you didn't apply any discount code to the order. Please note that the first order discount will be a code, it won't be applied automatically if you do not add the code before making payment.

How to apply coupon code :
Ordering Steps: Login to our website - choose size - choose color - Add to cart - View cart - add code if eligible - Checkout - change shipping address - choose shipping method - CHOOSE PAYMENT METHOD - CHECKOUT - complete the payment
Please understand that final sale products are not eligible for coupon discount.

Upon checking, our customer service has helped you on this issue and modified your order. We are glad to find that the issue was resolved.

If you need any additional assistance with the order, you can contact us by chat for quick response or by email at service@noracora.com. By email we will reply to you within 24 hours

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
NORACORA