Nextmeds Anmeldelser 

I signed up for a GLP-1 subscription on NextMeds.com and was charged $228.00 as a lump sum, despite understanding at signup that this would be monthly billing. I received no email confirmation or receipt — only a text message.

I was never contacted by or evaluated by a licensed provider. NextMeds' own terms state that completing the online health assessment "does not create a provider-patient relationship" and that a separate telehealth consultation is required before any prescription is issued. That consultation never happened, and I never received any medication.

I tried to cancel and get a refund through email, phone (twice), and social media. Support only sent an automated reply. On the phone, one representative told me cancellation wasn't possible and offered only to expedite shipping — of a prescription I'd never been approved for. A second representative found my account listed under the wrong email address entirely, which explained why I'd never received any confirmations. I was told a refund wouldn't be issued if I canceled, and was placed on hold for 30+ minutes with no resolution.

The patient portal has no visible option to cancel or modify a subscription. If I hadn't disputed the charge with my bank, I have no confidence this would have ever been resolved.

My bank ultimately sided with me and refunded the charge, agreeing I should not have been billed without receiving any goods or services.

They knew I was switching company's and I was currently on the 12.5mg wanting to stay the same or increase my dose they charged me then let me know my dose was decreased I'm on the 2nd shot and I ve gained almost 2 pounds verse losing 2 to 3 pounds aweek now I'm gaining it

I placed an order on 8/31 & per the site was waiting to hear from a medical professional to review safety as related to current meds I take. I received an "after visit summary" that I was approved to take the meds when there was never a connection, call, or visit with a medical professional to discuss. I called 2x on 9/1 to cancel & get a refund. Plus they charge the full amount for 3 month vs the monthly amount that they advertise. I received a text today with a tracking # for the medication that I canceled. I called again on 9/2 in reference to the tracking # text and was told to just throw it away if received. WTH? Be wary!

No phone call waited over an hour

Customer service helped me out a lot and after much hassle with sending lots of information and once that was done I got my meds in 2 days! Was quite delighted! I was definitely a squeaky wheel pestering them non stop. I’m hoping it’s just growing pains for them

Quick response and very satisfied can't wait to get started

What to cancel prescription but site was not user friendly.

Courtney, the rep I spoke with was very knowledgeable and answered all my questions. She is a great representative of her company, NextMeds. I appreciate this since I'm just getting started with a new business. This gives me confidence that I've made the right decision. Thank you.

Please just don't involve yourself with this company. I don't know why I did not look on here first. Don't expect a refund I believe they are crooks

⭐ 1 STAR — Absolutely Terrible Experience With NextMed

I honestly cannot recommend NextMed after this experience. The communication, customer service, and handling of medication orders have been extremely disappointing.

I was given a time frame for when my medication would be prescribed, and that time frame was not honored. Every time I reached out for an update, I seemed to get a different answer. If you cannot provide accurate information about when a prescription will be processed, then don't give customers a time frame in the first place.

The customer service has been just as frustrating. I have dealt with representatives who were rude, dismissive, and repeatedly hung up on me instead of actually resolving the issue. Customers should not have to keep calling just to get basic answers about an order they have already paid for.

What is even more unacceptable is the refusal to provide a refund for medication that has not been filled. I paid for a service that I have not received, yet getting my money back has apparently become a battle.

This has been an incredibly frustrating and unprofessional experience. The lack of communication, inconsistent information, rude customer service, and refusal to refund an unfilled medication order are more than enough for me to take my business elsewhere.

Save yourself the headache. If you expect reliable communication, professional customer service, and transparency about your medication order, I would strongly suggest looking elsewhere.

If I could give less than a zero I would. I asked to have it canceled within 15 minutes of submitting my intake form. I didn’t even hear from them by email for about a week. They claimed that it was already. I should’ve looked at the reviews first. Do not do business with this company! The formulation that they are trying to give me is not even equal to what I currently have. The concentration is much less and they are trying to add a B vitamin that interacts with the other part of the compound. I pointed this out to them and they said it wasn’t their problem! This is a very dangerous company to be working with! I have filed a dispute with my credit card company, and with the Better Business Bureau

⭐ 1 Star — Extremely Disappointed With My Experience

I am extremely disappointed with my experience with Nextmeds and specifically with the way Josie handled my concerns, as she only wanted my business.

The prescriptions I received did not appear to be consistent with what I was expecting or what I believed was appropriate for my treatment. I raised concerns about the medication, dosage, and safety, but instead of receiving a clear and professional response, I was ignored.

This is especially concerning when dealing with prescription medication. According to the FDA, compounded medications are not FDA-approved and are not reviewed by the FDA for safety, effectiveness, or quality before they are marketed. The FDA has also specifically warned about quality and dosing concerns involving compounded GLP-1 medications.

I expected Nextmeds and Josie to take my concerns seriously, provide clear answers, and put patient safety first. Instead, I was left feeling dismissed and ignored.

I strongly encourage anyone considering Nextmeds to do their own research, understand exactly what medication and dosage they are receiving, and ask questions about the pharmacy filling their prescription before proceeding.

My review is based on my personal experience and concerns as a customer.

They scammed me. I sign up for 6 months supplies. They send me 1 vial which was temperature compromised. I reach out to them. When u call the customer service line it’s like a receptionist that takes messages. I’ve emailed multiple times about the medication update at first. Then request my refund cause I have not heard back from them. Never got a call back or email reply. Now I’m disputing the charges with my back

They take your credit card information without you speaking to a provider first. Medication wasn’t received you can’t speak to anyone in management when you call customer service they tell you they can’t reach management and they’ll call you back within 24 to 48 hours and that doesn’t happen. They also don’t refund your money so basically you’re getting no service and no product and getting ripped off!!!

I’m really sorry for the ones who have had a negative experience with this company. So far everything has been great in my end! I received my medication two days after placing my order and their support team has been wonderful. I am truly sorry for everyone else’s experience and hope things turn around for them.

Shipment of my first month has been delayed. I purchased 6 months Tirzepatide compound at $80/month. I’m currently with another provider, which is more expensive. I received a notification that a pharmacy can’t fill 2 active prescriptions. I asked for a cancellation and my money back. nextmeds said they don’t do refunds, but they will process my cancellation. I’ve currently filed a charge back, contacted the FTC, and now putting together a case for when I report them to the Illinois State Attorney General’s office. It’s also illegal and fraudulent for them not to process a refund for goods I’m not receiving or able to receive. These crooks need shut down.

I have been waiting for almost 3 weeks for medication that they said would arrive in 2-3 business days. I have contacted them no less than 10 times and have asked for a refund multiple times. They respond, I will give them that, but they won't send my medication and refuse to refund my card. DO NOT DO BUSINESS WITH THIS COMPANY! They do not deliver the medication!

Zero stars. Sent me someone else's medication. *Red Rock pharmacy*. Wrong name, birthdate, state, and dose. They refuse to send me the right dose, refuse to answer emails, even after I sent them all of the info, and refuse to discuss sending my (3 months) worth of money back so I can go somewhere else. DO NOT USE THIS COMPANY! SCAM

I can’t believe that I didn’t read reviews before I placed an order, they took my money. They keep sending me emails saying that my order was delayed. I never received anything and they lied and said they delivered it but if they delivered it, why are they constantly still sending me emails saying that it’s being delayed? This company is a scam and I will be getting an attorney regarding this.