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Newpay Anmeldelser 206

TrustScore 3.5 ud af 5

3,6

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

This was one of the easiest accounts to set up. I was enticed by various offers ranging from pay in 3 6 or 12 months. My offer was interest free. Here’s the good part in my opinion. I never set up a d... Se mere

Bedømt til 1 ud af 5 stjerner

These people are scum bag, screw you over tactics, I’m reporting to watchdog and ombudsman your disgusting tactics. Don’t ever have anything to do with this company

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I'm a new customer & haven't been using the company for long, so far I can't find anything to criticises them with. I'm happy I was offered 6 months interest free to pay for my purchase & didn't have... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Betalingsservice

Skrevet af virksomheden

Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."


Kontaktoplysninger

3,6

Middel

TrustScore 3.5 ud af 5

206 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Excellent service.app is so easy to use…

Excellent service.app is so easy to use and you always know where you stand

10. april 2024
Newpay-logo

Besvarelse fra Newpay

Hi,

We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊

Best,

Stephanie.

Bedømt til 5 ud af 5 stjerner

Happy…

From start to finish so simple and easy transaction

10. april 2024
Newpay-logo

Besvarelse fra Newpay

Hi Peter, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan

Bedømt til 5 ud af 5 stjerner

Easy to deal with

Easy to deal with

3. april 2024
Newpay-logo

Besvarelse fra Newpay

Hi Mr. Smith, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 Best, Elan

Bedømt til 5 ud af 5 stjerner

Excellent

Excellent! Really got me out a hole!

30. marts 2024
Newpay-logo

Besvarelse fra Newpay

Hello Garry. Thanks for leaving a review. It's fantastic to hear that you've had a positive experience with us. Best, Audrey

Bedømt til 5 ud af 5 stjerner

Good company but limited amount of…

Good company but limited amount of stores you can use it in store list needs to be updated as half of the don’t take Newpay any more

27. marts 2024
Newpay-logo

Besvarelse fra Newpay

Hi Everett,

Thank you for taking the time to leave us a review. We're excited to have you on board 😊

Best,

Stephanie.

Bedømt til 1 ud af 5 stjerner

Utter utter shambolic experience. DO NOT USE

Tried to apply finance but what an utter shambles the website/app is. You fill out the form and it take you back to the main screen. Fill it out again and you repeat as it doesn’t have any information to guide. Meanwhile emails are being sent to you saying you have applied for finance so multiple searches are being conducted when you actually haven’t done anything that to just move on to the next step. You use the link to one of the 5 emails that said you got pre approved. Follow the links takes you back to the main screen. Unless you have the website open before you click new open in a different tab then I’m convinced it will NOT work. I must of tried everything even tho it should of been so so simple. Now I must have atleast 5/6/7 searches on my credit file. Absolutely useless company. DO NOT USE. It’s literally rated 2.8 that’s horrendous ! And some of these 1 star reviews are this month !!! I’d give a -5 if I could.

21. marts 2024
Uopfordret anmeldelse
Newpay-logo

Besvarelse fra Newpay

Hi Matthew, I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that you feel this has not been your experience in regard to this. Best, Elan

Bedømt til 4 ud af 5 stjerner

It a 4 star at the moment I have not…

It a 4 star at the moment I have not started paying yet that why its not a 5 yet but at the minute it's been good just waiting for goods to come and then my first payment is 3rd of May so we will see how that goes through then if OK it will be a 5☆ it's all good at the minute

16. marts 2024
Newpay-logo

Besvarelse fra Newpay

Hi Michael, Thank you very much for the lovely review. 😊 Best, Elan

Bedømt til 5 ud af 5 stjerner

First time customer, so far can only say I'm pleased with the service

I'm a new customer & haven't been using the company for long, so far I can't find anything to criticises them with. I'm happy I was offered 6 months interest free to pay for my purchase & didn't have to pay the 1st installment straight away & after my purchase arrived, I only then received an email to download the app & then was given the choice when I was to pay my 1st installment. So far, very pleased.

13. marts 2024
Newpay-logo

Besvarelse fra Newpay

Hi David,

Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊

Best,

Stephanie

Bedømt til 5 ud af 5 stjerner

Well I was approved very quickly for…

Well I was approved very quickly for the item that I couldn’t afford to pay for in one and struggled without it

13. marts 2024
Newpay-logo

Besvarelse fra Newpay

Hi Angelika,

Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊

Best,

Stephanie.

Bedømt til 5 ud af 5 stjerner

Amazing and efficient

Amazing and efficient, I highly recommend

13. marts 2024
Newpay-logo

Besvarelse fra Newpay

Thank you very much for the lovely review. We are happy to hear that you are enjoying our services 😊 Best, Elan

Bedømt til 1 ud af 5 stjerner

Terrible company

Terrible company. I received a notification saying the application had been approved then an email saying it was under review. At the same time I received a text saying I had to go back to the retailers site to complete however there was nothing to do when I went back into the site. After receiving this I did not hear a thing about whether it had been approved or not. I must add I have a very high credit score and don’t normally get rejected from finance.

3. marts 2024
Uopfordret anmeldelse
Newpay-logo

Besvarelse fra Newpay

Hi Darrin,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will be happy to help. We hope to hear from you soon so that we can get this resolved for you.

Best,

Stephanie

Bedømt til 5 ud af 5 stjerner
Newpay-logo

Besvarelse fra Newpay

Hi Anthony, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.

Bedømt til 1 ud af 5 stjerner

BE AWARE, I MISSED PAYMENT WILL END ALL PROMOTION OFFER.

BE AWARE, I MISSED PAYMENT WILL END ALL PROMOTION OFFER.

I’ve had Newpay for about 2 years now, built up £1,000 over that period.

I’ve purchased 5 different items all totalling £500 and was paying £50 a month zero percent interest.

I thought I’d check the app to see how it’s been doing and to my surprise I had messages from Newpay telling me that I missed 1 payment and now my promotional offer has been cancelled on all of those items. I was given 48% interest rate. I didn’t receive an email and was oblivious that I was only paying the interest each month not the actual product I purchased. On my end I had plenty of money in my account and sent statements to prove this. They still said it was my fault so in that case I paid the full remaking balance and cancelled with them.

Please don’t waste your time.

31. januar 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

You try to purchase an item

You try to purchase an item, it states you have been accepted for credit then when it comes to completing your purchase it states they have to review your application. You end up waiting for days only to be told that your application has been unsuccessful. What a massive faff for nothing. AVOID AVOID AVOID!!!!!!

20. februar 2024
Uopfordret anmeldelse
Newpay-logo

Besvarelse fra Newpay

Good Afternoon,

Unfortunately pre-approval does not guarantee acceptance. When checking eligibility online, we advise that this is not a guarantee of acceptance or an offer of credit, as an application would involve a credit check.

In addition, we could carry out fraud, identification, and other checks. I’m very sorry for any disappointment.


Many thanks,
Kenith

Bedømt til 1 ud af 5 stjerner

Retailer refunded me 2 weeks ago and it…

Retailer refunded me 2 weeks ago and it still hasn’t been credited back to my account. New pay have the money from the retailer. New pay don’t answer me or the retailer who has also been chasing this on my behalf. So I’m paying interest on an item I do not have.
Awful company. Avoid!

14. februar 2024
Uopfordret anmeldelse
Newpay-logo

Besvarelse fra Newpay

Good Afternoon, Freja,

Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience.

The team will have full access to your account and will be happy to help.

Thanks for sharing your thoughts,
Kenith

Bedømt til 5 ud af 5 stjerner

I started using Newpay back in July and…

I started using Newpay back in July and I think it’s great . I had one issue where for some reason a company charged the order twice but I phoned Newpay and they were great and assured me it would correct itself and if it didn’t I was to phone back and they would sort it manually .

They raised my credit limit from £900 to £1650 last month and overall I’m really pleased with their service 😊

28. januar 2024
Uopfordret anmeldelse
Newpay-logo

Besvarelse fra Newpay

Good Afternoon, Jasmin,

Thank you very much for the lovely review. We are happy to hear that you are enjoying our services! 😊

Have a lovely day!

- Kenith

Bedømt til 1 ud af 5 stjerner

Don't use them

Don't use them ..
I use them for a transport item and had the item for a year thinking that I have pay a small portion off and just not long check and haven't even payed abit off there Interest rates are stupid e.g pay 50 pound they add 35 in interest please keep away

16. juni 2023
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere