Customer service is poor, takes weeks to get a response and they make little effort to resolve any issues. They charge for returns for faulty items and imply customers are liars in correspondence. If... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Not only do I love my purchases off you, but your service is the best I’ve ever come across! Personal to me, rather than a prewritten email! and, keeping me informed on my request to know when s... Se mere
Virksomheden har svaret
Excellent customer service and gorgeous blinds. I would highly recommend this business. The blinds are affordable and look stunning. I aim to kit my whole house out. I’ve bought 3 and I want 3 more!!... Se mere
Virksomheden har svaret
I ordered blinds from New Edge Blinds via Amazon but the courier damaged the box and lost the brackets. The customer service I received from New Edge Blinds was exemplary - someone to actually speak t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Persiennebutik
- Gardinbutik
- Gardinproducent og -leverandør
- Gør det selv-butik
- Møbeltilbehør
- Butik med udstyr til vinduesbehandling
Skrevet af virksomheden
Blind Shop
Kontaktoplysninger
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Storbritannien
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,9
God
782 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Black wood blinds
Easy to make order and absolutely amazing blinds arrived . Very high quality. Highly recommended
11. juni 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Jade,
Thank you for your lovely review.
We’re really pleased to hear you found the ordering easy and that you were happy with the quality of the black wood blinds. Thank you for the recommendation, it’s much appreciated.
Kind regards,
Not packaged very well
Not packaged very well. The end of one of the boxes was undone where the pole had pushed through
13. juni 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Lynne,
Thank you for your feedback.
We’re sorry to hear the packaging wasn’t in the condition it should have been on arrival. This certainly isn’t what we aim for, and feedback like this is helpful as we continually review and improve our packaging methods.
If there was any damage to the item itself, please don’t hesitate to contact our customer service team so we can look into this for you.
Kind regards,
Great product variety at a very reasonable price
The website is easy to navigate. Prices are great compared to other brands. My order, which included free delivery, was shipped quickly and arrived in 3 days. I also had a few questions about my purchase, which were promptly answered. A great experience overall and would definitely recommend.
9. juni 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi,
Thank you for your detailed and positive review.
We’re really pleased to hear you found the website easy to use, the pricing competitive, and the delivery quick. It’s also great to know our team was able to answer your questions promptly.
Thank you very much for the recommendation, we truly appreciate it.
Kind regards,
Disappointed.
When my simple cafe curtain rod arrived it had no fixtures within the packaging. I quickly checked that it wasn’t my mistake but it clearly stated they were included. I contacted newedge expecting a quick replacement of the missing parts. However, I felt like I wasn’t believed! I was asked for photos ( happy to oblige) then more emails back and forth asking me questions. This was a very cheap simple pole. If I was a criminal I would have ordered something expensive!! I haven’t heard from them now. My daughter has attached it using mug hooks. The only positive was quick replies to emails.
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Helen,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear how this experience made you feel, that was certainly not our intention. When parts are reported missing, we do sometimes request photos so we can log the issue correctly with our packing and dispatch teams, but we appreciate this can feel frustrating, especially for a small, simple item.
We’re glad our team responded promptly, but we’re sorry the situation wasn’t resolved to your satisfaction and that you felt communication dropped off. This isn’t the level of service we aim to provide, and your comments have been fed back internally.
If you’d like us to review this again and see what we can do to put things right, please don’t hesitate to get back in touch with our customer service team.
Kind regards,
Great Roman blind supplies
Good communication re delivery & happy with the quality of my purchase.
26. maj 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Jillian,
Thank you for your review.
We’re pleased to hear you were happy with the communication around delivery and the quality of your Roman blind supplies. Thank you for choosing New Edge Blinds.
Kind regards,
Very good company
Very good company, had a missing part, messaged them and they delivered in a couple of days.
26. maj 2025
Besvarelse fra Newedgeblinds
Hi,
Thank you for your review.
We’re pleased to hear the missing part was resolved quickly and that you were happy with the service. Thank you for choosing New Edge Blinds.
Kind regards,
Besvarelse fra Newedgeblinds
Hi Phil,
Thank you for your review.
We’re pleased to hear the trimmer tool arrived promptly and worked well for you. Thank you for choosing New Edge Blinds.
Kind regards,
Besvarelse fra Newedgeblinds
Hi,
Thank you for your review.
We’re really pleased to hear you were happy with the service and the fast shipping. Thank you for choosing New Edge Blinds.
Kind regards,
First on is up and in use
First on is up and in use. Easy to fit and use. Second one will be fitted tonight, will be looking at potentially purchasing another 2 after some work is completed on the house.
26. maj 2025
Besvarelse fra Newedgeblinds
Hi Gair,
Thank you for your review.
We’re pleased to hear the first blind was easy to fit and is already in use, and we hope the second goes just as smoothly. We’d be delighted to help when you’re ready to order the next ones.
Thank you for choosing New Edge Blinds.
Kind regards,
Besvarelse fra Newedgeblinds
Hi Paul,
Thank you for your review.
We’re pleased to hear you were happy with the quality, price, and quick delivery. Thank you for choosing New Edge Blinds.
Kind regards,
Eventually...it all came together..good…
Eventually...it all came together..good product and price and company..the hic-up was the delivery..missing bar cade but all solved eventually
17. maj 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Stephen,
Thank you for your review.
We’re pleased to hear you were happy with the product, pricing, and overall experience once everything was resolved. While we’re sorry for the delivery hiccup initially, it’s good to know this was sorted in the end.
Thank you for choosing New Edge Blinds.
Kind regards,
My experience of purchasing from this company was a very positive one
I found New Edge Blinds to be a very good company to buy my Roman blind track from. The mail order process was easy and I was pleased with the track when it arrived. I had cause to contact their Customer Services team several times as I had some queries about the size of track I needed and another matter about installation. They were first class and answered my emails very promptly and clearly with the information I requested. I would definitely purchase from this company again.
16. maj 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Caroline,
Thank you so much for taking the time to leave such a detailed review.
We’re really pleased to hear you found the ordering process easy and that you were happy with the Roman blind track. It’s especially great to know our customer service team was able to help clearly and promptly with your queries.
Thank you for choosing New Edge Blinds, we truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Curtain track
I ordered a170cm curtain track but received a 178cm instead so I'll have to cut it down but otherwise a good strong rail.
29. maj 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Heather,
Thank you for your feedback.
We’re pleased to hear you were happy with the strength and quality of the curtain track. Fixed-length tracks can sometimes arrive slightly over length to allow for trimming to fit, but we appreciate you taking the time to share your experience.
Thank you for choosing New Edge Blinds.
Kind regards,
Poor item but refund issues
Placed an order through Tesco Marketplace place for curtain poles. the poles have arrived with the holes all drilled in the wrong places, flimsy and frankly too poor quality to install. We managed to contact New Edge Blinds via a direct email address as initially we got no response from their online contact form and later the company confirmed they hadn’t received anything from that. But once we were actually in touch, they dealt with our issue swiftly and refunded.
6. maj 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi,
Thank you for taking the time to update your review.
We’re sorry to hear the curtain poles were not suitable and appreciate you explaining the difficulties you experienced initially when trying to get in touch. Once contact was established, we’re pleased we were able to resolve the matter promptly and issue a refund.
Your feedback has been noted and helps us review both product quality and communication channels so we can continue to improve.
Kind regards,
Newedgeblinds
You pay for what you get. Service excellent, Postage quick, blind thin and creased. That's the only gripe I have and for the price I cannot complain really.
15. maj 2025
Besvarelse fra Newedgeblinds
Hi Shirley,
Thank you for your feedback.
We’re pleased to hear you were happy with the service and the quick delivery. We appreciate your comments regarding the blind, and feedback like this is helpful as we continue to review product specifications and packaging.
Thank you for choosing New Edge Blinds.
Kind regards,
Ordered sample which arrived in 2 days…speedy delivery
Ordered sample which arrived in 2 days and was exactly what I need! Will now be ordering full size.
15. maj 2025
Besvarelse fra Newedgeblinds
Hi Julie,
Thank you for your review.
We’re really pleased to hear the sample arrived quickly and was exactly what you needed. We look forward to helping you with the full-size order when you’re ready.
Thank you for choosing New Edge Blinds.
Kind regards,
Good quality product
Good quality product, would have given 5 * but package was damaged and one of the rods was broken. One email with photos and the issue was resolved with delivery of replacement within 3 days.
2. april 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Keith,
Thank you for your review and for sharing your experience.
We’re pleased to hear you were happy with the quality of the product, and while we’re sorry about the damaged packaging and broken rod, it’s great to know the issue was resolved quickly with a replacement sent out.
Thank you for your understanding and for choosing New Edge Blinds.
Kind regards,
Happy
Never used this company before.
I had to replace a roller blind mechanism.
I was surprised by the price and happy with the service.
Will use this company again if I need to.
6. maj 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi,
Thank you for your review.
We’re really pleased to hear you were happy with the price and the service, especially as a first-time customer. We’re glad the replacement mechanism did exactly what you needed.
Thank you for choosing New Edge Blinds, we look forward to helping you again in the future.
Kind regards,
Really happy with our order from this…
Really happy with our order from this company. We had good communication and they added the extra item we suddenly realised we needed with no problem and at no extra cost. Delivery was also super quick. More than happy to recommend them
26. april 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Ms Rennie,
Thank you so much for your lovely review.
We’re really pleased to hear you were happy with the communication, the quick delivery, and that we were able to add the extra item you needed so smoothly. Your recommendation means a great deal to us.
Thank you for choosing New Edge Blinds.
Kind regards,
Poor customer service
Poor customer service. Everything from there end is a “misunderstanding on your part” when in reality you just don’t get what you pay for. Customer service are rude and patronising and to be honest like argumentative children. I don’t think they are too happy about giving refunds and like to stretch the process out as long as possible. Would definitely stay clear and buy elsewhere.
18. maj 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi,
Thank you for sharing your feedback.
We’re genuinely sorry to hear you were left feeling unhappy with your experience. This is certainly not how we want any customer to feel, and we’re disappointed to hear that our communication came across as anything other than respectful and helpful.
Refunds are processed in line with marketplace and consumer guidelines, and while this can sometimes take longer than either party would like, we never intend to delay or complicate the process unnecessarily. Your comments have been noted and will be reviewed internally so we can continue to improve our service.
If you would like us to look into this further, we would welcome the opportunity to review the details and ensure everything has been handled correctly.
Kind regards,
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.