The service was second to none I ordered a blackout curtain rail in antique brass The quality is lovely and certainly does the job of blocking the light out. When I had to contact the company... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Used New edge a few times now - always great prices and fast shipping. Only issue - the delivery driver required a signature for this order - not needed previously - so had to rearrange the delive... Se mere
Blind arrived and is clearly broken. The pulley system did not work making it impossible for the blackout blind to roll up. I'd also ordered the exact size for my specific Dakstra window and the blind... Se mere
Virksomheden har svaret
We had an issue with a pole we bought but this was sorted out quickly & efficiently. Great customer service, can’t fault it. Would highly recommended purchasing from New Edge Blinds A*
Virksomheden har svaret
Virksomhedsoplysninger
- Persiennebutik
- Gardinbutik
- Gardinproducent og -leverandør
- Gør det selv-butik
- Møbeltilbehør
- Butik med udstyr til vinduesbehandling
Skrevet af virksomheden
Blind Shop
Kontaktoplysninger
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Storbritannien
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,9
God
776 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great as always.
Used New edge a few times now - always great prices and fast shipping.
Only issue - the delivery driver required a signature for this order - not needed previously - so had to rearrange the delivery date.
26. april 2026
The service was second to none
The service was second to none
I ordered a blackout curtain rail in antique brass
The quality is lovely and certainly does the job of blocking the light out.
When I had to contact the company on the delivery they was quick to respond and tracked the parcel for me then a back up email to see if it had come .
Customer service very good
Would not hesitate to to recommend this company and especially the blackout curtain pole
Thank you 🙏
2. maj 2026
Uopfordret anmeldelse
The curtain pole i bought was of great…
The curtain pole i bought was of great quality but scratched. The team was very quick to respond and sent a replacement very quickly. Highly appreciated
27. april 2026
Blind arrived and is clearly broken
Blind arrived and is clearly broken. The pulley system did not work making it impossible for the blackout blind to roll up. I'd also ordered the exact size for my specific Dakstra window and the blind size was all just slightly off by a cm or so which further made installation difficult.
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi,
We are sorry to read this, but we cannot see any prior communication from you regarding this issue, so we were not made aware of the problem before this review was left.
If a blind arrives damaged or there is an issue with the mechanism, we would always ask customers to contact us directly so we can review the issue and arrange the appropriate resolution.
Please email us at sales@newedgeblinds.com
with your order details and photos or a short video showing the fault, and we will be happy to look into this for you.
Kind regards,
If I could give 0 stars I would
If I could give 0 stars I would. Absolute disgrace of a Company. Sent faulty blinds out and then blame their customers. Full blank refuse refund and take no liability at all. Send replacement parts out to fix what was suppose to be full functional blind for the part to also be faulty and put the blame on the customer once again. Do not order from these, if you have any issues with your order you will not get a refund and be left out of pocket!
They say they send evidence of how it’s left them with just blank files saying QC1, 234. Then when you question it, it’s the customers faults again for either not downloading it properly or having the right device. The company is actually laughable. You only have to look at their other customers reviews to know it’s not only myself who have had issues with them.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Olivia,
We are sorry to read your review, however we do not agree with the version of events described.
The blind was quality checked before dispatch, and we hold photographic evidence from our QC process showing that the blind was not damaged or faulty when it left us.
When you contacted us, we reviewed the images provided and explained our position clearly. Although we did not agree that the issue was present when the blind was dispatched, we still tried to help by sending a replacement part as a goodwill gesture, at no additional cost, in an effort to resolve the matter practically.
We have not blamed you, but we also cannot accept responsibility for a fault where our checks and evidence do not support that the item was supplied in the condition claimed.
We understand you are unhappy with the outcome, but we have responded throughout, reviewed the matter, provided our evidence-based position, and sent replacement parts to try to assist. Therefore, we feel this review does not fairly reflect the support offered or the steps we took to help.
Kind regards,
Awful company
Awful company. Send blinds without attachments and missing bits. Needed the blinds urgency, refused to send a return label and I had to pay out of my pocket for their mistake. Avoid, there is many more better companies.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi,
We’re very sorry to read your review and to hear that you feel this way.
This is not the standard of service we aim to provide. If any parts were missing from your order, we would always want the opportunity to look into this properly and help resolve it for you.
Please contact us with your order number and details of the missing parts so we can review what has happened and assist further.
Kind regards,
Roller blind.excelent service.great…
Roller blind.excelent service.great price.helpful seller..thank you...
27. april 2026
Curtain Wands
Well satisfied, good price, excellent service, quick delivery. Would certainly use again.
27. april 2026
Besvarelse fra Newedgeblinds
Hi Mr Cunningham,
Thank you so much for your lovely review.
We are really pleased to hear you were happy with the price, service and quick delivery.
We truly appreciate your kind feedback and would be delighted to help again in the future.
Kind regards,
Great product with exceptional prices
Great product with exceptional prices, received order within days, well packaged slight issue with the end curtain track contacted and the customer service was amazing new end track sent out arrived promptly the next along with extra replacement if needed. Definitely recommend this company there products are great
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Mary,
Thank you so much for your lovely review.
We are really pleased to hear you were happy with the product, price, packaging and service received.
We are also glad we could resolve the issue with the end track quickly for you.
Your recommendation means a lot to us.
Kind regards,
Besvarelse fra Newedgeblinds
Hi Sophie,
Thank you so much for your lovely review.
We are really pleased to hear your order arrived quickly, in perfect condition, and is now fitted in your window.
We truly appreciate your kind feedback.
Kind regards,
Great customer service
We had an issue with a pole we bought but this was sorted out quickly & efficiently.
Great customer service, can’t fault it.
Would highly recommended purchasing from New Edge Blinds A*
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Vanessa,
Thank you so much for your lovely review.
We are really pleased to hear that we were able to resolve the issue quickly and efficiently for you.
Your recommendation means a lot to us, and we truly appreciate your kind feedback.
Kind regards
Customer Service…
Parts were missing from my blind package from Amazon. The customer service at New Edge were excellent and my missing parts were delivered in less than 48 hours. Great service from the Service Department
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Jim,
Thank you so much for your lovely review.
We are really pleased to hear our customer service team were able to get the missing parts sent out to you quickly.
We truly appreciate your kind feedback.
Kind regards,
Curtain Poles
We ordered 2 curtain poles via The Range and the quality is outstanding. Really pleased with our purchase. I did have to contact Customer Services over a minor issue but this was resolved promptly and efficiently. Great service, thank you.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Mrs Kear,
Thank you so much for your lovely review.
We are really pleased to hear you are happy with the quality of the curtain poles and that our team resolved the minor issue promptly.
We truly appreciate your kind feedback and are glad you were pleased with your purchase.
Kind regards,
Roller Blinds
The exact size of items I wanted were in stock. They were despatched very quickly. Arrived well packed and in top condition. Price was excellent.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi John,
Thank you so much for your lovely review.
We are really pleased to hear you found the exact size you needed, and that your order arrived quickly, well packed and in top condition.
We truly appreciate your kind feedback.
Kind regards,
Really competitive prices
Really competitive prices, quality blinds and speedy delivery, perfect
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Shailes,
Thank you so much for your lovely review.
We are really pleased to hear you were happy with the price, quality and speedy delivery.
We truly appreciate your kind feedback.
Kind regards,
Just what we were looking for…
Was so easy to use website,we struggle getting blinds to fot our long window they made and delivered blind to exact size and minimal work was required,quality of product is very good and kept informed of delivery till I received it...
Spot on 5🌟
11. april 2026
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Alan,
Thank you so much for your lovely review.
We are really pleased to hear you found the website easy to use and that the blind was made to the exact size you needed.
It is great to know you were happy with the quality, delivery updates and overall service.
We truly appreciate your kind feedback.
Kind regards,
Prompt resolution to a measurement misunderstanding
Due to a misunderstanding of the definition of the measurements, the blinds I received did not fit into my recess. However, upon contact, New Edge Blinds were nothing but helpful from the outset. Their communications were prompt and they were happy to help me resolve the situation. I cannot fault the service or the quality of the blinds and would highly recommend doing business with them.
11. april 2026
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Michelle,
Thank you so much for your lovely review.
We are really pleased to hear that our team were able to help resolve the measurement misunderstanding promptly.
It is great to know you were happy with the service, communication and quality of the blinds.
Your recommendation means a lot to us.
Kind regards,
Excellent customer service
Excellent customer service. Ordered two Roman blind kits but they were damaged on delivery (inadequate packaging) which resulted in missing items. Contacted New Edge by email and got an immediate response and replacements parts sent. In addition follow up emails were sent to check if I had received the parts ok. I cannot give 5 stars due to the initial poor packaging.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Deborah,
Thank you so much for your kind review.
We are really pleased to hear you were happy with our customer service and that the missing replacement parts were sent out quickly.
We are sorry again that the original packaging was not sufficient and that this caused damage in transit. We really appreciate your honest feedback, as it helps us improve.
Kind regards,
After a little blip on both sides
After a little blip on both sides
Customer services quickly dealt with my issue
Overall 4/5
4. april 2026
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Sharon,
Thank you so much for your review.
We are pleased to hear our customer service team were able to deal with the issue quickly.
We really appreciate your understanding and your kind feedback.
Kind regards,
I ordered 3 blinds from this company…
I ordered 3 blinds from this company the courier broke them this was 2wks ago and still nowhere with them. Its all done by emails and they do not help your forever emailing them getting nowhere i wish i went to amazon id of got them next day but this company is the worst very poor so be aware ur loose not only your items ur money also your mind with this very silly company they could send them out again once they new but no i have to wait on my 3rd week next week. You cannot even call direct it goes to there people who say the same thing ill email them for you and guess what? They dont!!! So the anger you get with them is not worth the hassle now im waiting for a refund which they take from your bank quick but dont refund the same way.BEWARE ALL OF YOU.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Colin,
We’re really sorry to read your feedback and understand how frustrating delays like this can be.
We’ve not been able to locate your order from the details provided and have previously requested further information so we can investigate this properly, but haven’t yet received a response.
We always aim to respond within 1 working day and resolve issues as quickly as possible, including arranging replacements or refunds where appropriate.
Please contact us directly with your order details so we can look into this and get it resolved for you as a priority.
Kind regards,
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.