Customer service is poor, takes weeks to get a response and they make little effort to resolve any issues. They charge for returns for faulty items and imply customers are liars in correspondence. If... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Not only do I love my purchases off you, but your service is the best I’ve ever come across! Personal to me, rather than a prewritten email! and, keeping me informed on my request to know when s... Se mere
Virksomheden har svaret
Excellent customer service and gorgeous blinds. I would highly recommend this business. The blinds are affordable and look stunning. I aim to kit my whole house out. I’ve bought 3 and I want 3 more!!... Se mere
Virksomheden har svaret
I ordered blinds from New Edge Blinds via Amazon but the courier damaged the box and lost the brackets. The customer service I received from New Edge Blinds was exemplary - someone to actually speak t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Persiennebutik
- Gardinbutik
- Gardinproducent og -leverandør
- Gør det selv-butik
- Møbeltilbehør
- Butik med udstyr til vinduesbehandling
Skrevet af virksomheden
Blind Shop
Kontaktoplysninger
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Storbritannien
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,9
God
782 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Newedgeblinds
Hi Oliver,
Thank you for your review.
We’re pleased to hear you were happy with the next-day delivery and the price. Thank you for choosing New Edge Blinds, we’d be happy to help you again.
Kind regards,
Good communication
Good communication, order was processed straight away, order arrived within time frame.
Attached one track today, straight forward, no complications.
18. august 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Daxa,
Thank you for your review.
We’re pleased to hear you were happy with the communication, the processing time, and the delivery. It’s great to know the track was straightforward to fit with no complications.
Thank you for choosing New Edge Blinds, we hope to help you again in the future.
Kind regards,
Ordered two poles and both poles…
Ordered two poles and both poles arrived the complete wrong size and one was bent
28. juli 2025
Besvarelse fra Newedgeblinds
Hello,
We’re very sorry to hear that the poles you received were the wrong size and that one arrived damaged. This is not the standard we aim to deliver. Please contact our customer service team with your order details so we can arrange a replacement or assist you with a return and refund. We’ll also raise this with our packing team to prevent it happening again.
Best Regards
Ordered a sample of ceiling curtain…
Ordered a sample of ceiling curtain runner. Arrived on time and was exactly what we wanted. Haven’t ordered as yet because we’re having some work done.👍
28. juli 2025
Besvarelse fra Newedgeblinds
Hi,
Thank you for your review.
We’re pleased to hear the ceiling curtain runner sample arrived on time and was exactly what you were looking for. No rush at all, we’ll be here whenever you’re ready to place your order.
Thank you for considering New Edge Blinds.
Kind regards,
Excellent Company and great customer…
Excellent Company and great customer support. I highly recommend them and will use them again.
10. august 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi,
Thank you for your kind review.
We’re really pleased to hear you were happy with the service and customer support. Your recommendation means a lot to us, and we look forward to helping you again in the future.
Kind regards,
Very fast delivery and quality is best…
Very fast delivery and quality is best thank you
10. august 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hello,
Thank you so much for your kind words!
We’re delighted to hear you’re happy with the fast delivery and the quality of your order. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your feedback.
Kind regards,
Great product delivered promptly- but…
Great product delivered promptly- but missing some clips. Still recommend. Used it to replace the rubbish one from Dunelm and it’s luxurious compared to the one replaced.
26. juli 2025
Besvarelse fra Newedgeblinds
Hello,
Thank you for your kind words and for taking the time to share your feedback. We’re delighted to hear you’re happy with the product and that it’s an upgrade from your previous one!
We’re sorry to hear some clips were missing from your order. If you’d like, we can arrange to send these out to you promptly so you have everything you need. Just let us know and we’ll get it sorted right away.
We truly appreciate your recommendation and look forward to serving you again.
Kind regards,
Speedy delivery good quality blinds and…
Speedy delivery good quality blinds and finally found ones that fit on inside of my window 😊
27. juli 2025
Besvarelse fra Newedgeblinds
Hello,
Thank you so much for your lovely feedback! We’re so glad to hear your blinds arrived quickly, fit perfectly inside your window, and that you’re happy with the quality.
Enjoy your new blinds, and we hope to serve you again in the future!
Kind regards,
Haven’t received my order yet
27. juli 2025
Besvarelse fra Newedgeblinds
Hi,
We’re sorry to hear your order hasn’t arrived yet. This isn’t the experience we want for our customers, and we’re already following up with the courier to get it to you as quickly as possible. Our team will be in touch with you directly with an update shortly.
Kind regards,
Reasonable Quality at sensible price
Reasonable Quality at sensible price. Arrived safe and sound Easy to fit .Colour on photos chocolate brown. Despite some people advising otherwise fitted easily and successfully into plastic window structure (not actual window frames holding the glass)
22. juli 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi,
Thank you for taking the time to leave your feedback.
We’re pleased to hear that you found the blind to be of reasonable quality at a sensible price, and that it arrived safely and was easy to install. We’re also glad to hear it worked well with your plastic window structure, as we know this can sometimes be a point of concern for customers.
Your comments help give other buyers confidence and help us continue to improve. If you need anything further or have any questions in the future, please don’t hesitate to get in touch.
Kind regards,
I received an email from Sales @…
I received an email from Sales @ newedgeblinds (dot) com saying “Thankyou for your purchase” however I have not ordered anything with them!!!
27. juli 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hello,
We’ve tried to investigate this matter but, without further details from the reviewer, we’ve been unable to identify the issue. We’re sorry for any inconvenience caused and are happy to help if the reviewer contacts us.
Best Regards
Easy to order
Easy to order. Reasonable price too. Delivered as promised.
17. juli 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hello,
Thank you for your feedback!
We’re glad to hear you found the ordering process easy, the price reasonable, and delivery as promised. We appreciate your support and hope to serve you again soon!
Kind regards,
Lovely easy to fit
16. juli 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hello,
Thank you for your review!
We’re so pleased to hear you found your order lovely and easy to fit. Your feedback means a lot to us, and we hope you enjoy your purchase!
Kind regards,
Extremely poor
Extremely poor, frustrating and contradictory customer service.
Exchanged curtain poles for longer length but were unwilling to arrange return of original poles. Contacted call centre who twice advised they could provide a returns label. However customer service by email exchange refused and contradicted the advice I had received on the phone. Requested a call to discuss several times and never received it. Extremely frustrating and disappointing experience and currently still out of pocket for the poles I am trying to return despite having already paid and received for the replacements
AVOID!!!!
18. juli 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hello,
We understand how frustrating it can be when information appears inconsistent, and we regret any inconvenience this has caused. We’ve reviewed your feedback and will investigate internally to ensure our processes are clearer and more consistent in the future. Please contact us directly so we can work with you to resolve the matter and arrange the best possible outcome for your return.
Best Regards
excellent very good and easy and…
excellent very good and easy and excellent and my friend help and i have 2 strokes
6. juli 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi David,
Thank you for taking the time to leave a review.
We’re really pleased to hear you found everything good and easy to use, and it’s great that your friend was able to help with the fitting. We truly appreciate you choosing New Edge Blinds and sharing your experience.
Wishing you all the very best,
The New Edge Blinds Team
1 Star is too generous - Avoid
1 Star is too generous. Blinds ordered from New Edge Blinds through The Range Marketplace. Customer service is diabolical. They send out cancelled orders. 6+ weeks later I am still trying to return the item and get my refund. They sent out blinds via DX but want it returning via Evri, despite it being too big, so it's been refused by Evri drop off and courier. No-one in customer service keeps in touch, they have my money so clearly don’t care or will take responsibility to get the blinds returned. The self adhesive bracket system doesn't stick so the blinds don't even stay up. Avoid at all costs unless you like throwing money away!
10. juni 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Dear Customer,
Thank you for your feedback, and we're very sorry to hear about your experience.
We’re disappointed to read your comments and would like to investigate this further, but unfortunately, we’re unable to identify your order based on the information provided.
Please could you email us at sales@newedgeblinds.com with your order number (or any other identifying details, such as your name or delivery postcode), and we will do everything we can to resolve this swiftly. If a return is still required and Evri is not suitable due to parcel size, we’ll be happy to arrange an alternative solution.
We genuinely care about each customer’s experience and take all feedback seriously — rest assured, we are here to help and make this right.
Kind regards,
Fast dispatch and no issues... perfect!
We ordered 4 wooden venetian blinds which arrived quickly and without any issues. Would definitely recommend and buy from here again.
25. juni 2025
Besvarelse fra Newedgeblinds
Hi Kevin,
Thank you for your great review.
We’re really pleased to hear the blinds arrived quickly and without any issues, and that you’d recommend us and shop with us again. Your feedback is much appreciated.
Thank you for choosing New Edge Blinds.
Kind regards,
Wrong items poor refunds
Ordered a set of curtains 21/4 received wrong colour style and size. Ordered another set 9/5 received correct colour but still wrong style and size. Finally managed to get in contact with them and receive a return postage label that didn't work so posted at own expense 1 parcel containing both items on 14/5. Received refund for one but not the other.
21. april 2025
Uopfordret anmeldelse
Besvarelse fra Newedgeblinds
Hi Catherine,
Thank you for taking the time to leave your feedback.
We’re very sorry for the issues you experienced with receiving incorrect items and for the frustration caused during the return and refund process. That is certainly not the experience we want for our customers, and we understand how disappointing this must have been.
Refunds are issued once returned items are received and processed, so we’re concerned to hear that only one refund was completed. We would very much like to review this and ensure anything outstanding is resolved correctly.
Please contact our customer service team directly with your order details so we can look into this fully and put it right.
Kind regards,
Besvarelse fra Newedgeblinds
Hi Joanna,
Thank you for your review.
We’re pleased to hear you found us helpful and that your delivery arrived on time. Thank you for choosing New Edge Blinds.
Kind regards,
Excellent service
Excellent service. Cheapest price for bay window net rod. Ordered in the afternoon and was delivered the next morning. Top company
26. juni 2025
Besvarelse fra Newedgeblinds
Hi Stephen,
Thank you for your fantastic review.
We’re really pleased to hear you found the bay window net rod great value and that the delivery was so quick. Your kind words mean a lot to the team.
Thank you for choosing New Edge Blinds.
Kind regards,
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.