Nedbank Anmeldelser 

I was at Nedbank Waterfall Mall branch on the 1st March,after waiting for a half an hour when I got to the teller I was told they are off line. Today I went to the same branch and was told they are offline. I received a settlement amount for my vehicle yesterday 1st March when I wanted to pay it up in full today 2nd March the settlement amount had increased by R36.00 despite the e mail stating that the settlement amount was valid to the 8th March

I phoned in the 27th of February to make arrangements, for n debit order just to move one month on on my personal loan that I have with them because I recently received a section 189 letter from my employer, and I did got n new job and needs to relocate and then that debit order went of , I asked them just to reverse it please and the Manager states that they wil not do that , and I explained to hem that I did made a arrangement and that this is for my new job so that I can be able to pay this loan back normally from then but now I stuck I can't move and start my new job so how do they want there money now , if I can't move and start my new job ? I feel that , I have been lied to and this in a banking industry,this is very bad ,I am also going to move over to a other bank were I now that would be someone that would be able to assist a person

Nedbabk charged me R102 for withdrawal at another bank. Worst bank ever, I'm definitely changing banks now. I've called more than 3 times 2 query their monthly charge coz they're insane but even the Agents fail to give me proper explanation

Hate is a strong word but I hate the NetBank update they did a few months ago mi hate that I can’t see my balance until I have logged in.

I have been unable to access my account for over a month, the branch is not responding to my emails and as I am overseas I cannot go into the bank to deal with this in person.
There is a total lack of accountability for resolution and absence of respect for paying clients, neither is there any consideration for the hardships caused by inability to operate my account.
As soon as I can access my investments I shall be looking for an alternative banking partner.

Nedbank - no support or customer service
While outside of Namibia Nedbank's EFT payments are impossible due to OTP codes service being not operational.
Nedbank does not react to numerous requests sent to solve the problem: managers Denillo Cloete and Bernard Gurirab ignore e-mailed requests. Result is impossibility to make EFT transfers. Nedbank however duly charges hefty "service" fees every month without providing service.

End of October 2023 I lost my bank card and they transactions that were going on that I don't know obviously I blocked the card on my app but still went on.. I went to rosebank branch for assistance and they told me they can't assist me on this matter and they told me to call Nedbank fraud department.. OK I did that I called the fraud department to report the card they were still transactions going on.. After that they called me the next day to ask few questions regarding the transactions and then they told me they investigate the matter and it will take 6 weeks after that I never got the feedback from they no email no message no call from them the next thing am getting threat messages from Nedbank that I owe a loan very disappointed client I will go to the branch pay the so called loan and close this account I can never refer anyone to bank with nedbank poor service

I wouldn't say that I've had the best service from Nedbank itself especially with trying to close my accounts as I have immigrated. I was transferred to a very helpful lady called Lucrecia from the Vincent park branch and she has earned every one of these five stars. Incredibly efficient at her job and very friendly over the phone. We'll done.

Besides issues with Credit Card increasing Overdraft. Now can't seem to get the expertise to have my Bond term reduced after extra payments monthly.
Seems the training in Nedbank in general is not up to standard. Still waiting. Premium approved but no further action.

Double Debit after an arrangement was made, when I query the issue, I am met with very rude consultants, who are interested in proving that I missed payments, than correcting the miss alignment between collections and arrangement, and addressing the matter with questionable customer service and limited product know-how.

Personal Loan Department: Mpho & Tintshwalo who seem to NOT know the basics general Ts&Cs of a PL Contract.

Blocked account
Nedbank sent Fica reminder on 21 January 2024 but blocked account on 22 January in spite of the fact that all required Fica documents were submitted and processed on 24 July 2024. The account was also blocked without notification in 2023.

My moms card was taken by maschine and ahe can not go to bank because ahe is bedridden. Manager send staff to house to sort out They went extra mile. Thank you.

Nedbank is a subpar bank that always talks about let us help you. I have my house, my car and my house hold insurance by them them. They cant even find the day of time to help me when I ask them to do so. Every time its... no youre declined or over exposed... FML take away my homeloan if you think I cant afford banking with you I NEVER MISSED ONEPAYMENT EVER EITHER!!! I was promised better service and all when they talked me into moving from Standard bank! Avoid them AT ALL COSTS!

Nedbank
After conducting my accounts with Nedbank in an honourable and exemplary manner for over 30 years, I suddenly found that I was unable to access one of them. On contacting the bank to find out why, I was informed that they need some FICA documents.
That’s right, they just arbitrarily froze my account without the slightest hint or prior notification that they need the documents!
Only after a lot of hassle did I manage to get this essential account unfrozen, but not even as much as an apology from the individual who was responsible for this discourteous and insensitive deed.
That is how they treat their long established clients, so you can only imagine the plight of new clients. Think twice before you open an account with Nedbank and don’t be fooled their expensive advertising!

Good day. I am PH VAN SCHALKWYK banking with nedbank for last year and a half !!! Ned bank refuse to grant me credit in any way, and I understand why!! I was Retrenched in 2019 still banking with standard bank having credit insurance on all my products from standard bank they paid my overdraft and two small loans but refused to pay my credit card . The case is at the Ombudsman and I explained it to nedbank as such!!!

I am so glad I no longer bank with Nedbank This must be the slowest most inefficient way of dealing with walkins Then having to wait while staff stand arround chatting

I tried to order a bank card for my daughter on my app as I was advised by a nedbank agent that called me and was told that the card would be delivered in 2 - 3 days. When I tried to upload the birth certificate it said unsuccessful yet the copy was neat and clear. I'm now having sit in the bank for 30 min to complete the application. Disappointing service

I wish i could give 0 stars. I experienced 2 weeks of the most pathetic service a business can ever deliver only because the individuals involved are too lazy to perform their duties. Nedbank Fraud Department and Nedbank Client Services you can do better. Your people need training or experience cause they think your clients are wasting their precious time. Chantel Jackson - Fraud Department, Yvonne Dlamini - Client Services, Do better,

I have been trying to sort out some charges (R182,61+ R27,39 = R210) on my Credit Card since 24 Oct 2023, TO NO AVAIL.
I have operated my credit card with Nedbank for the past 40 years and never had a problem. However, In Oct 2023, I realized that there was this R210 fee charged to my account. I raised my concerns with several unhelpful call centre staff at Nedbank;- sent emails (NO RESPONSE). l also spoke to the person responsible for credit card complaints (WOW, what an experience of a defensive/unreliable person).
To this day, my 7 weeks query/complaint is still UNRESOLVED.
The quality of client service has taken a dip for the worst at Nedbank.

Wish I could give zero stars. You'd think with all of the high fees that you are paying with nedbank that they would be safe and secure. Someone stole money out of my nedbank account and nedbank isn't even able to help