First National Bank South Africa Anmeldelser 371

As a customer of over 20 years, I am constantly frustrated and disappointed by the communication that FNB offers. I can't count the number of times that I have queried something with my supposed private banker or one of the help desks to be ignored, or provided with no support. As a customer I feel like the least important person to this company.

Zandile Sambo THANK YOU the only person who took the time to actually help! when every other department kept moving me around saying they can’t help… i sat for an hour trying to get help no one would take the time to hear me out except for Zandile so big thanks
to her ❤️

Horrific customer service, DO NOT USE THEM. From private wealth down to the most basic account, I'm trying to move away from them. They don't give a crap about customer's, they just want you for profit.

I have multiply complaints with FNB most from January 2026 until today some are not resolved and theres funds missing from my account that I havent received proper feedback on why funds haven't reflected in my account. And the service as well on the secure chat is not helpful

I was greeted and assisted immediately with very few to no hitches. My questions were answered quickly and I was involved with opening my own account. There was no confusion about installing the app and I could easily find my way around the app. Very good all round experience

Kagiso Mothei has been absolutely unhelpful in helping me with my case. He/she sends no communication and does not respond to emails. I've called FNB three times in a span of 1 month and received 0 assistance. Completely useless.

FNB endorses abuse and time wasting of clients on secure chat
I reported bullying and very poor service and repeated online hang ups , to Fnb on nultiple occasions on secure chat. I ts a very common bullying stratehy there. I reported several advisors:Buyiswe, Junior, Lebohang , Tebellious. Tyrone, Ntombizodwa in December and Philani last night.
A Jonathan Juggan called to investigate but was not really interesed. Its more time wasting. These advisors are rude , impatient, unhelpful and make yiou wait bet 1 and 4.5hrs on secure chat by just saying i will be with you shortly every 5 minutes and dropping call ever 45 mins without helping at all. When I reported iit in Decenber and again now the same
consultants deleted my secute chat
history lasting months just to hide the 4
hrs of wasting my time. Jow can we trust such crooks with our money wjen they are so deceptive.
They do this to clients very often. Its even a joke in secure chat among advisors and taught behaviour to new employees. FNB fully endorses it as they know all about it but ignore reports and invrstigations. They blame clients and endorse bullying by consultants. No apology or explainations as its their cultureTheir motto really is " How can we charge you to abuse and bully you while wasting your time."

Lee-Ann Mattheys, Consultant, Century City, promised me the preferential rate for a FD would be uploaded within 2 business days (investment done on 31 March). Based on her explanation that the system will not allow her to change the default rate and her promise that I would get a preferential rate, I completed and signed the paperwork. My instruction was clear - the interest is to be paid out monthly for living expenses. It's day 10, I'm still waiting. The first excuse was the long weekend, she will follow-up and give me feedback on Tuesday (6th). Didn't happen until I called back. Now, the wheels have fallen off, Lee-Ann/FNB are shifting the goal posts. At 09:11am today, the Head of Investments was checking why the interest rate was not uploaded. Lee-Ann then called about 2hrs later and her story is that the rate she mentioned is only for annual interest to be paid out upon maturity of the FD. THIS IS UNACCEPTABLE, and not what was promised when the investment was being made. I've asked for her Team Leader or the Branch Manager to call me, I'm still waiting. Sorry FNB, don't promise what you cannot deliver. I want to disinvest my FD and take it to your competitor, and I WILL NOT pay any penalty. Looking at the reviews here, shoddy treatment of your long-standing, senior clients and a don't care attitude towards us seems to be the norm and not an exception. Whoever is going to respond, call me with the approved agreed rate promised or close the investment and pay out my funds today.
Mrs J. Naidoo

Their secure chat, first waited then the agent just closed the chat, then went in again and waited for an hour for "Zeenat" - still no answer. There's no "wait" time and you are stuck with the same agent unable to transfer out. With ABSA, their AI bot helped me resolve an issue in 5minutes

I deposited my money into my account and they hold it for ever I went to the bank and they said I should provide proof that the money belongs to me and I did now its almost 20 days and when I call nobody wants to assist me
I regret using this horrible bank but I'm planning to expose them on social media by this coming Monday
Horrible
Horrible
Horrible
Now I don't even have money to feed my family hence I have money in the horrible bank

FNB and Old Mutual = Same Whatsapp group but FNB is worse!!! 😡😡😡
App**** a Section 14 from Old Mutual to FNB.
Now Old Mutual cannot pay the money because FNB fails and keep on failing to assist with simply sending the Banking details to send the money into.

The reason for my disinvestment was that Old Mutual's processes were slow and they didn't care about their clients but now it seems FNB is worse than Old Mutual.

All they do is to "Escalate". They can escalate a simple request for months.

Stupid woman on the cheque fraud account was supposed to assist me. I requested her help and she asked for the case number. Then she became rude and raised her voice at me when asking for my ID number. When I reproached her for being rude she put the phone down in my ear. Is that how these stupid people treat clients who desperately need help!!!!!!!!!!!!!!!!!

Hours and hours on dropped phone calls and waiting in endless chats, being passed from one to another. What an absolute horrific bank. Their support staff should be charged with crimes against humanity.

FnB is scamming their clients with Tempory Loans. You can take x amount over 30 days as per their terms and conditions- there is interest charged on that. Once active you have the option to stop activity based payments since you have 30 days in which to settle it and this prevents any deposits going straight into the loan repayment. I did this and a day later they deducted the full amount including 30 days of interest. I immediately contacted them and after 4 days of little to no assistance they refuse to help. This was an internal error as I have proof on my app - but they will not take accountability. So why I say scam - they making money off the interest they gained in a day ?? - if they did this to me they most certainly did it to others. Add it all up I'm sure it amounts to a lot of money they made. What was supposed to be a 30 day loan ended up being 24hours. They breached their own contract but of course there's no recourse- however had this been done in reverse the outcome would have been severe as in had I not paid after 30 days.

Fraud and FNB not giving my money back.
Fraudsters steeling my money and I am told they will investigate but no confirmation I will get my money back.. I was informed saying someone told me to go into my app and do transactions... this happened after someone moved money from my one account into another to make me think the money was gone... how did they even get in.. no the consultant tells me 30 days investigatiin and when I ask for commitment to get my money back she says I must not get so upset.. I have the right to be upset as this should not be possible... when the incestigator tells me to go to my app it is fine but when someone from frauds dept says so it is not... how must we know who at FNB is scamming us ..

I am still outstanding with R7555.30 and I want my miney back FNB I did not use it ...I need it I have responsibilities.
You are suppose to protect me....or must I also put my money under a matress ..?

Terrible experience...calling via the banking app and they pretend to not hear you...call via straight phone call and thy redirect you until your airtime is finished without a problem even being looked at...absolutely nonsense

Wait till one of your loved ones die then you will see FNBs true colours, insurances in place with the same institution but they still put 2 different attorneys on your back to harass you weekly and then they only finalize matters 1.5 years later, the worst one can think off!!!!

FNB Burgundy square is beyond useless. The 2 teller desks looks like they asleep! Useless! Came to get my card, printer for ticket not working. Called the manager, too 30 minutes, she is useless. Worst bank ever! I am going to also linked message the CEO

I use to love this bank truly even convinced people it was good when they would argue the bank charges are high I question that strongly now and I am considering changing banks. It’s not the first time money disappeared out of my account I try get help but no one helps all the agents can’t answer me. I hate this bank honestly you chat and phone for assistance you wasting your time don’t.

Thabo from FNB Kempton Square branch is very friendly and I got the proper assistance I needed