Nedbank Anmeldelser 

Nedbank as mentioned the worst for Credit Cards in SA. Latest innovation is to only allow your Credit Limit to double. Not by the former R500 increments making it virtually impossible for a pensioner like myself to be approved for any limit increases. In spite of me having the previous limit of R2500 and me decreasing it to R2000. Still refusing to return to the R2500 limit saying they are afraid I am taking on too much Credit and me having sufficient funds to pay an extra R2000 into my Bond

What a shocking experience terrible staff to busy chatting to each other , manager has no clue what the teller’s can or can’t do really sad we have to rely on this type of service through out the banking sector here’s the real kicker they probably the better of the lot

Credit Card division the worst in the country. Unlike other progressive Banks they don't look at your overall credit vulnerabilities. Pointed out to them but they keep on with their old fashioned way of looking at criteria. Only way to get issues sorted is the Complaints section. The reasons for the continual rejection of credit limit increases is not affordability but pettiness to why and multiple reasons why you don't qualify despite the upper limit of credit scores in the country. Only way to sort it out is to apply at other Banks until Nedbank becomes desperate in my view. Been through all the Banks. All have their faults but in my view shop around. Going to cancel my credit card soon when paid up. The worst section after multiple applications of Credit cards and months later canceling

I Mason Marescia was an account holder at Nedbank for 4 years. Depositing my wages/salary from my employers. What really disappointed me at Nedbank was that there monthly charges was very high and then sometimes low (monthly fees). The other thing I really struggled with was that I couldn't get a personal loan not even a payday loan (once-off loans). At that time, I didn't have any credit issues with credit checks. Why all the problems with Nedbank. I still have a Nedbank account which I only use to buy airtime or 1voucher vouchers and as a small savings account. Because you make us feel small and unaccounted for...Lol!!!...
Nedbank should stop it with their biased business. Treat everyone with the same fairness please...

Nedbank homes loan and home owner cover took a premium for a concealed home cover insurance while I communicated on time to cancel the insurance and delink it from my bond instalment. I did cancelation on the 26/04/2024 and on the 03/05/2024 I wrote an email requesting them to cancel and delink the old home owner insurance from my bond instalment because I had made a new personalised homeowners insurance that will start on the 15/05/2024 which will debit directly from my bank account. They replied my email stating that the insurance will be cancelled on the 14/05/2024, on the day i will receive a cancellation letter from them which I didn't. On the 14/05/2024 I called and the lay I spoke to told me it was set to cancel on the 18/05/2024 I told her she should cancel it because I can not afford to pay for the same product twice. The lady cancelled the home owner insurance and I received massages of the cancellation, then ask her to check if they did remove/ delink the old insurance premium from the bond instalment she said she will transfer me to home loans. Home loans told me that is was only removed from the 15/06/2024, meaning on the 15/05/ 2024 i payed for the same product twice which will amount to ruffly R1021 for home owners insurance. What I do not understand is why am I made to pay for a cancelled home owner insurance and why should I pay for two similar products. If they new they can only delink in June they should have made the new home owner insurance to start date June to avoid double payment on my side. At this current moment I am not even sure if I will get a refund because the lady I spoke to at cancellation said the is no refund for me and I don't understand how. I am angry and feel cheated by Nedbank home loan and Nedbank home insurance people because I communicated everything on time and I have emails to serve as proof.

on the 29th of April I sent money using western union through Nedbank app. I got a confirmation saying the money will be in the recipient account on the 30th.
the recipient hasn't received the money till today.

I have been communicating with Nedbank and I am given the same answer every day. the answer is we are liaising with western union. nobody is coming with a solution.
when i ask them to return the funds i am told that i have to pay R300.00. i am not prepared for a mistake done by the bank.
It is 2 weeks now and no solution. i called their head office to speak to the CEO and they refused to send me to his office, and they sent me to complaints department. complaints department has also failed. every time i talk to that manager she is saying that are waiting for another dept to give them feedback.
I made my own investigations and sent to them and they did not use the information.
This shows that they dont know what they are doing. poor service and the managers dont respond to calls which is very bad

Totally useless bank, that supposedly has the best technology for security but does not work when you have an elderly disable person where their fingerprints and facial scans don't work. Refuse to help even when the person is physically their and they have all the info but because their systems don't work, they can't help you. Faulty bank protocols that prejudice their clients. Absolutely disgusting. Nedbank Brits mall

I had signed up in my bank account to make a routine payment. There were still a few steps to be completed before giving the payment OK on my cellphone app when the app message came through asking for my approval by supplying my secret code. Fortunately? I became suspicious and did not enter the code. The seconds timed out and thus the payment was not made. At that time my payment called for my approval and this was given.
I have a suspicion - and hopefully I am wrong - that someone at Nedbank had tried to slip in an illegitimate transaction which would have emptied my bank account. Is this possible? Regards, George Craven 082 578 5503.

Good day

I just feel like Nedbank does not care about their clients at all and blaming me for my mom's death.

My late mom had policies including a current account with Nedbank.

My mom passed away 01/03/2024 due to Natural Causes.

Policy could not be paid out due to 6 months waiting period, which is supposed to be waivered (non-negotiable) in the event of a natural or unnatural death.

I submitted documents to Nedbank Insurance including invoices that proves I paid out of my own pocket to ensure my mom is buried with dignity and respect but refused to look into it.

I am writing this review because I'm not happy with the service I received from Nedbank Insurance as well as the Nedbank Funeral Claims department and I require this matter to be looked into.

Only have trouble with this bank!

First off make a complaint to the fraud department that we have paid money for products never recieved and asked for advice and to open a case, we got an affidavit and submitted to strengthen the case, what does Nedbank do? Freeze our account now our money is not available to us and we have a baby to take care of and a house to run. Numerous hours and phone calls later and they cannot give a answer as to why and only keep saying the case can take 4-6 weeks, but they will escalate it as urgent and contact ASAP, well it has been 3 weeks now and everytime it is just the same story. Horrible experience and terrible client services, do not trust them to keep you safe as a client, they do not care

I am incredibly dissapointed with Nedbank. My Father worked for them for many years. Almost his whole working career and have had my accounts with them since I was young. On Friday 22 March I went to the Cape Gate Branch to deposit R2500 that my child had saved up for himself. The ATM malfunctioned and swallowed his R2500 with no slip or reference or anything. I went inside and was told that I would now have to stand in a very long queue to report the matter. With my child, who was crying. Which we did. We received a reference number and I have phoned the call centre multiple times since then with no result. As of today 11 April that amount has not been returned to my account almost exactly 3 weeks later. In fact they turned it down, and had to re-open the case after I phoned again because they assumed that an EFT of R2500 made close to that date was the money from the ATM. I mean, the difference between an EFT and cash deposit should be fairly obvious. It is ridiculous that they have not been able to resolve this and I shall certainly be moving my accounts elsewhere.

I contacted your customer service team. Unfortunately, I was met with a lack of professionalism and assistance from the representatives I spoke with. Despite explaining my situation and seeking guidance, the agents appeared disinterested and were not proactive in providing solutions

Good day

Today on the 8th of April 2024 me and my fiancé were at Nedbank branch Eshowe KZN from 11:00am we sat on the the line until 14:10pm waiting to be assisted with the Nedmoney App that was suspended and to reset card pin. With no transparency or communication as to why it was taking so long and with only 3 employees assisting a line of less than 20 clients. This was a true reflection of bad customer service because even if they were experiencing system issues but to be transparent with us as clients waiting could have eased things up than for us to sit there like we at the Department of home affairs. The unfortunate situation with this was that my fiancé was at the branch on the 6th of April after waiting for long to get to a consultant and consultant refused to assist him and Nedbank employee Mbali said they are only assisting clients with card replacements only if it has expired other than that she can not assist him because it was his negligence to exceed card pin tries. They failed to assist with reactivating the digital profile that was suspended for no reason as far as he is aware.
Please look into the service that is given to clients at branch level because it is utter nonsense and unacceptable to experience. Even the Queue ticket system was not utilised we had to move around the chairs like we at the Department of home affairs with the worst client service. It was bad enough to sit for more than 3 hours in line and to leave without being assisted fully and told us we should contact their fraud department on our own and find out why the digital profile was suspended. For a moment thoughts came in as to why are we really banking with Nedbank if you are going to have a problem that sends you the branch to be assisted and only to experience poor service like this. Look into your service and train yours employees how to better service its clients with Energy employees need to show that they are alive and keen to assist because todays consultant even uttered the words “ I’m supposed to be gone or knocked out but I’m actually doing a favor now”, even if what she was saying was the truth but she could have atleast shared that with her colleague and not for us clients to hear that. Because it reflected a bad image that she is doing us a favor when she is sitting there working and company paying her for the time she is at work. Please share this feedback with the particular branch and its consultant because we don’t want to close our accounts because of a few individuals that can’t carry themselves professionally when at work, thinking they are doing us a favor.

Thank you.

Client
Miss SP Radebe

The simple task of getting two Travel Cards failed. After the quoted date of 31/03/2024 I went to Nedbank and no cards there. But that's not all. My new GARAGE CARD doesn't work. I'm told to phone 0800555111 to sort these items out. Why don't they resolve in house after the client has found a flaw in their system. I'm sorry to say that Nedbank belongs where the oligarches of the country operate.

All I have too say is I'll be closing my account soon.The bank charges are so unreasonable. Paying a fixed amount every month and still they deducting R1.5 for buying airtime,electricity or anything.My word my account is always in a minus.I stopped a debit order and guess what they took a whole R75 for that.Im done!!!!!

My friend's mother passed away and Nedbank were the executors of her will. He was absolutely blow away by how expensive their executorship was and how many hidden deductions there were. They say 4% but it was much more than that. He was really angry about it but there was little he could do about it.

so we have decided to do our wills through a family lawyer as his company is more efficient, reliable and trustworthy. We've started to worry thw trustworthiness of Nedbank when executing peoples estate. Besides, I wouldn't want a crappy bank like Nedbank to be wrapping up my estate and getting all that cash out of it.

Moral of the story: Don't appoint Nedbank to be the executors of your will. they are a RUBBISH bank.

Here we go again...another soul sucking money grubbing entity making a sh*tload of money out of its clients, but not equipped to provide any form of satisfaction whatsoever (except the convenience to draw money). Get you ducks in a row, Nedbank! Update your system and get it in working order! After all, I am paying for your services! And stop assuming that I'm wrong or lying when I say "the new ready-to-use replacement debit card does not allow me any transactions"! I'm going on vacation tomorrow and now I have to waste petrol on driving to a branch during work hours to sort out your mistake!

This is the worst bank in SA . Don't put your money here! My account was locked several times for no reason! When you call them or go in the branch they will just email a higher department which does nothing! You call complaints department they also email that higher department which does nothing and you spend days waiting playing the game of emailing!
Stay away from this bank! They lock accounts for no reason while they are busy using your money elsewhere. Such a disgrace!

Nedbank it's useless it's been two months now since my account has been blocked they don't call or do anything run away from this bank it's useless

This bank is honestly the worst I've ever used. You constantly have to chase them for urgent matters because they never get back to you. Nothing is straightforward or easy. If you have the option, I highly recommend avoiding this bank altogether.