Outstanding customer service. Reference CALL 98684-F Today I woke to not having any electric in my home. I called national grid at 7.30am and spoke to a lovely, caring professional lady, unfor... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My power we t off 9.00pm last night. I am a registered disabled customer. I spoke to Michelle and she was amazing, putting me at ease. Within an hour Michael arrived he was great. A generator a... Se mere
Horrible company. Not connecting 6 new builds to the network and making it process time consuming for no apparent reason. Application was made last November 25. Mortgage offers expiring, peoples rent... Se mere
Virksomheden har svaret
I was without power for 14 hours straight and was told I would get compensation I've just had an email saying you had power in-between the 14 hours for a short time so no compensation. As we live on... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
National Grid Electricity Distribution is the regional electricity distribution division of National Grid. Formerly known as Western Power Distribution, the UK’s largest electricity distribution network serves nearly 8 million customers in the East and West Midlands, South West and Wales, delivering essential power to millions of homes and businesses across its regions. With a distribution area of 55,000 square kilometres, its 6,500 colleagues are committed to providing a safe, stable and reliable electricity supply and ensuring the highest quality of customer service.
Kontaktoplysninger
Storbritannien
- nationalgrid.co.uk
3,0
Middel
124 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Failed to turn up to fit new meters
Failed to turn up to fit new smart meters. No phone call from them to explain why. Phoned them with my details and reference number and they said I hadn't got an appointment. They were wrong - after getting nowhere after 2 calls they told me to ring my energy supplier.
Eventually Cooperative Energy finally found out why they had let me down. Apparently they booked in too many appointments and the engineer ran out of time.
Appalling customer services and staff with bad attutudes - don't even deserve one star.
3. januar 2019
Uopfordret anmeldelse
Besvarelse fra National Grid Electricity Distribution
I am sorry to hear of your experience. Sounds like a frustrating matter for you when you are just trying to have sight of your energy usage.
Unfortunately this account was not monitored at the time of your review but it would be good to discuss if any assistance is still required. We are always looking to improve so welcome all feedback.
CADENT (part of national grid)
On Monday night we came home to a strong gas like smell. (That afternoon we had a service carried out by British Gas) So we instantly thought its got to be the boiler. We noticed the pressure had gone and it was in the 'red zone'. Immediately called BG they put us through to Cadent who were amazing the lady at the call centre she explained what to do and her instructions were clear. 45 minutes later 2 men arrived - done in-depth checks around our home. They were really friendly gave us advise on what to look out for. They reassured me everything was ok explained what they thought it was etc.. I couldn't be more happier. Service as it should be :)
1. marts 2018
Uopfordret anmeldelse
Worst Company I have Worked for
Terrible atmosphere, Culture of blame and silence, don't dare speak out at the same time as asking for opinions. Managers incapable of changing anything, just all around awfull company.
21. marts 2017
Uopfordret anmeldelse
Besvarelse fra National Grid Electricity Distribution
I am sorry to hear of your experience working for National Grid Electricity Distribution.
I would really like to get in touch to see if any improvements have happened since you left this review. Unfortunately this account was not manned when this was left originally so I can only apologise for the silence.
Probably the most unhelpful organisation of its type.
National Grid installed a new gas meter at a property we own because there was a leak. The engineer did not leave the previous meter reading. The reading on the new meter was 99999. On the basis of this we were presented with a bill for well over a thousand pounds for a period of about three months during the summer when the house was unoccupied. National Grid say they cannot supply us with either the meter reading at the time of the change or the serial number of either meter. They can only supply the details to the energy supplier. No-one we have spoken to at National Grid has offered to investigate the problem and each person we speak to repeats that they can only supply the details to the energy supplier, EDF energy. EDF energy have repeatedly said that National Grid are not supplying them with the necessary information.
6. januar 2014
Uopfordret anmeldelse
Besvarelse fra National Grid Electricity Distribution
I am sorry to hear of your experience. Sounds like a frustrating matter and a struggle dealing with multiple companies.
Unfortunately this account was not monitored at the time of your review but it would be good to discuss if any assistance is still required. We are always looking to improve so welcome all feedback.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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