National Grid Electricity Distribution Anmeldelser 

Update: upped to three stars. Engineers here now I think your incident tracking just isn't very joined up.

This company has lied to me all day about restoring my power. I have livestock and need power for water and they just don't care. It's gone from first thing this morning to sometime in the morning to sometime before six to no eta at all. I don't believe they ever intended to send anyone today.

Fantastic service working all hours to get us connected cannot fault them well done for all your hard work

Poor service.

Appreciate there was a massive storm. But it was well forecast and well warned. 4 days without water as a result and a subsequent £744 water engineers bill to sort the issues caused by no power. Despite being on the water dependant on electricity register.
Incorrect information on timings for reconnection were 24 hrs incorrect.

National Grid National shambles

Sadly the only option. Shameful

My parent's home has been without electricity for several days due to fallen trees after the recent storm. (Nov 2024)
The helpline was constantly engaged. So I emailed customer services who contacted my parents and helped them. Organising compensation for them.
They also gave them a contact number for the future as my parents vulnerable due to poor health.
Very happy. Reassuring they're being looked after as I live hundreds of miles away.

This as to be the worst organisation in the U.K. been without power now for 50 hours, we are supposed to be on priority list due to my mothers health being frail, No heating, no cooking, and now no water due to electricity being off in the area making it impossible for water pumps to work, been strung along by these clowns for over 2 days, yes the weather was bad but not since yesterday morning. A Joke organisation

We are currently over 28 hours without power. Expected to last for another 48 hours. Or more… I have three young children, no heating, no hot water, no electric so no way of cooking food, no way of charging electronics in case of emergency. Was told to stock up on food because of the storm but no I have to bin everything because it’s all gone off. Don’t bother ringing national grid you won’t get through!

I was one of the people affected by a power cut yesterday. In my opinion national grid did not handle it well. They left a live fallen power line for two hours before they bothered to turn up. Despite being on their priority services register needing electricity as a priority. No they did nothing. No generator provided. No support given. Nada. I don't know why I bothered signing up to the priority services list. Absolutely disgraceful.

After several phone calls to police, fire service and being at the point of evacuating almost the power came back on. 9 hours later!

That power line that had fallen incidentally was right by someone's house. It should have been insolated immediately. But no they were more interested in calling me the priority customer names such as irate. In an area where vulnerable people live this is not on.

Do better.

I understand that national grid cannot be everywhere at once. But my parents and myself are both on priority list. However, my parents have now been left from 12:15 this afternoon. Until now, which is 815 and it's still ongoing.
That we have no electric at the property. We are supposed to be getting a generator or something. They are sitting there in the cold with no heating or electricity. My parents are pensioners. I am disgusted with you. Trying to get through to you. Stupid people. It's impossible. I absolutely hate national grid. I am going to report you to trading standards. And anybody else I can possibly think of between now and Monday. I will also be taking legal action against you guys and I mean it fed up with this rubbish. You're perfectly happy to take people's money through this.So-called daily standing charge on that rubbish.But you re not happy to supply a service.If you can't do the job then get out.Let somebody decent take For losers.

Very efficient operation to replace 5 telegraph poles outside my home. They erected the new poles the day before. On the day there was an engineer on each pole with a cherry picker. They knew what they were doing and stuck at it until the job was done. I was impressed.

The idiots were doing road works at 10pm when my sister was sleeping in bed and had exams the next morning. + they leave stupid road signs in the middle of the path where they became a danger for pedestrians

Forces you to upload a video, which is then assessed by AI to judge you on your facial expressions and tone when applying for a job. Awful experience, awful company.

I had an electricity supply problem. The team who called were outstanding.....boots off!! and the problem was solved within the hour. I am extremely grateful for their work AND their attitude. Well done and thank you

8 months trying to get a new supply fitted and just at the final hurdle after agreeing to do all the work right up to the post my self they stopped it? 8 months of hell for nothing the person we was trying to help could not move in and died before getting the chance I cant say in words what i really want to put on here

I had experience a horrible job from national grid and i can't deal with the
internal complain operatos. Does anyone know who regulates this operator or just the court can solve my complaint?

This disgrace of a company are turning the power off to over 300 properties on Thursday 10th October at 5pm to 10 pm to do a repair. Have spoken to customer service and asked why they couldn't do this during the day. Could not give me a straight answer. So no heating or electricity on the coldest day of year so far for many pensioners in this area. . National grid Exeter. You are a joke of a company and quite obviously don't give a stuff about your customers. Thanks.

The entire hamlet is without broadband, a hole has been dug in front of the Openreach box, there are two thick cable ends wrapped in insulating tape and a sign saying National Grid. I met an Openreach engineer there this morning and he said that the National Grid have to repair the cables first.

I called you: nobody knew that this supply wasn’t connected. After a long wait on the phone, I got a call from the local National Grid engineer who said that they simply made safe the supply and they are waiting for Openreach to replace the box. So I gave him the Openreach engineer’s number: he said he’d talk to him, then ring me back. That was an hour ago.

We are at an impasse. No one will accept responsibility. No one will repair the damaged box. No one will restore the broadband service. Openreach’s estimate of 9th October - shocking though that is - is pointless because NO ONE is sorting this.

15:19 The delightful man from the National Grid has just called: it’s definitely an Openreach issue because they need to replace the damaged equipment at which point the NG will switch on the power.

7th call back from NG to say that this isn’t their fault which I’d realised last week (see above) and that they were waiting for Openreach to ask for the reconnection job to be priced and scheduled. More proof that Openreach cannot find their way out of a paper bag.

On Sunday 29th at around 17.07 l lost all power to my bungalow. After checking all MCBs all was OK, which told me that the fault was outside. I went out in the wind and rain and found out that the meter was showing no display, which told me that it was a major problem best left to the experts. I should have phoned 105, but didn't because I thought one of my neighbours had already phone them and went to bed.
In the morning I realised the fault was still there and called National Grid, where my call was answered by most helpful Cloe who took notes and told me that the engineers will get to me within the 4 hrs or well before, which they did. Steve Paddle came first to asses the problem and found it to be up on the pole. He was joined by Mike Cole so to carry out the repairs and got the job done in about half hour. Steve and Mike were both efficient, friendly and polite the perfect qualities needed as go between customers and the employer National Grid

Excellent response from National Grid. Having noticed a strange smell emanating from the main fuse area of my electricity supply I called National Grid. Phone call was answered very quickly and an engineer visit booked. Engineer arrived within an hour and identified a faulty fuse head (original 1960's Bakelite), this was replaced an hour later with the assistance of a second engineer. All in all about 2½ hours from initial call to completion of fault, so we'll done National Grid. Also received a courtesy call following day to check all was well.

One of the National Grid vehicles registered DL72ZVU, speeding and overtaking over the 20mph on Honor Oak Park (B238), on 19th August 2024, at 06:11am.
Please, due remind, train and instruct your employee drivers that the limit on most London roads/streets is now 20mph!!!!

1am had a power cut in leicester LE4 reported to National Grid told they are working on it, looked on their website says the power will be back on at 4.30am. The same thing happened 6 months ago underground transformer blew in the street. 8am looked out on my street can't see anyone working. what time do they turn up 8.30am at the same place they replaced the transformer 6 months ago. Food in the fridge freezer is going off and only compensation you get is £70 and that's if the power is off for more than 12 hours. National Grid certainly take their time and have an issue with honesty